Transcript Islay and Jura Ferry Committee

Bute Community Council
19 November 2014
Agenda
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Introduction
Previous Action Points
Summer 2014
Wemyss Bay Closure
Works
Timetables
Fares
• RET
• AOB
Introduction
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Simon Richmond, Area Operations Manager, CalMac
Alison Cowan, Port Manager, CalMac
Scott Goodwill, Port Manager, CalMac
Ramsay Muirhead, Head of Civil Engineering, CMAL
Brian Sydney, Senior Civil Engineer, CMAL
Purpose
• Purpose;
To jointly review operations performance and
service.
To outline details of the forthcoming Wemyss Bay
Closure and seek response to proposals
Previous Action Points
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New Port Manager
Greater emphasis on customer service
New signage for service disruption ordered
Port tidiness improved
Better lift disciplines
Disabled fares and concessions still under review
Reviewing improving disabled assistance
Punctuality & Reliability.
Operated Sailings
Current
Previous
Additonal Sailings
Current
Previous
Diverted Sailings
Current
Cancelled Sailings
Current
Previous
Total Cancelled Sailings
after Relief Events
Total Scheduled Sailings
Current
Previous
Current
Previous
Total On Time
Current
Previous
Route
Colintraive to Rhubodach
14,018
14,062
80
80
0
53
30
2
1
13,992
14,012
13,936
13,978
Wemyss Bay to Rothesay
6,448
6,487
6
0
10
113
63
48
6
6,556
6,550
6,317
6,383
20,466
20,549
86
80
10
166
93
50
7
20,548
20,562
20,253
20,361
% of Operated Sailings
0.40%
0.40%
0.00%
0.80%
0.50%
0.20%
0.00%
99.00%
99.10%
% of Total Sched
Sailings
0.40%
0.40%
0.00%
0.80%
0.50%
0.20%
0.00%
98.60%
99.00%
Totals
Carryings:
% Change
YoY
Cars
Wemyss
Bay to
Rothesay
4%
Coaches
1%
CVs
1%
4 April
2014 to 26
October
2014
4 April
2013 to 26
October
2013
Summer performance 2014
• 99% operated services on time
• Wemyss Bay /Rothesay car traffic up 4%
• Bute Games overall improvement in ticketing and
service – Sat passenger numbers up 1%
– Additional vessel chartered
• Coaches down 10% over the weekend – despite
coach discount offered!
Timetables
• New timetable now in place for winter (from
27/10/14)
• Late ferries continued between June to circa end
August but uptake was disappointing
• No plans to change core timetable
• Request to move the 0740 sailing from Rhubodach to
0730 as a result of the change to opening time at
Dunoon Grammar School
Wemyss Bay Refurbishment
• Significant investment to help secure a safe, efficient and reliable service
to Rothesay by Caledonian Maritime Assets Ltd (CMAL), the port owners
and organisation responsible for its upkeep
• The essential repairs – scheduled to begin in Spring 2015 – will mean the
temporary diversion of the Rothesay-Wemyss Bay route to Gourock. Total
closure of Wemyss Bay over a reduced period of time was the best option
and presented the least inconvenience for customers
• Essential investment in the historic pier will prolong its life for many years
and improve reliability of the service in the future - CMAL have advised
that work cannot be put off any longer without the risk of a major failure
which would render it unusable for an even longer period
• The Colintraive – Rhubodach service will be unaffected by the diversion.
(Works are planned here following the completion of Wemyss Bay.)
• CMAL will consult with local businesses and residents in Wemyss Bay over
disruption
Wemyss Bay Works Outline
• Removal of existing fender system
• Removal of linkspan and transportation to Inchgreen Quayside (Port
Glasgow) for refurbishment
• Building works to existing ticket office
• Building works to listed walkway structure
• Pier deck alterations to accommodate proposed new fender system
• Installation of new fender system (comprising driven steel piles and fender
jacket assemblies)
• Concrete repairs to the pier roundhead
• Installation of cathodic protection system to pier
• Dredging to the West and North West of the pier
• Reinstatement of the linkspan following refurbishment at Inchgreen
Gourock Works Outline
• Installation of new boat steps (to accommodate passenger only vessels)
• Closure of existing “Kilcreggan” steps
• Installation of new traffic management and marshalling layout, including:
Re-surfacing
Road markings
Signage
Barriers
Fences
• Building works to accommodate Rothesay ferry services
Gourock
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New port office and ticket portacabin to be installed
Traffic marshalling area improvements
Overspill car parking at Riverside Rest Home
Wemyss Bay staff to relocate – additional customer
service staff on site
• Timetable developed to reflect integration with
trains and regular services
Proposed Pricing
• Discount of 15% available for duration of Wemyss
Bay closure. These fares will be maintained for the
duration of the works.
- Current 9 day saver return W Bay/Roth:
- Adult price is; £7.20, discounted price £6.12
- Car price is; £27.50, discounted price £23.38
Customer Service Issues
• Buses available from Gourock Station to Inverclyde from 07.20
till 17.50 – dep every 30 mins – 13 mins journey
• 4 trains per hour to Glasgow available Mon – Sat
• Passenger survey to be carried out on travel patterns
• Telephone assistance team available to answer queries
• Passenger gangway available (subject to tides) - No Passenger
Access System – additional assistance will be available
• Dedicated customer service team available
• Info desk at Wemyss Bay under consideration
RET- Fares
• RET will be rolled out in October 2015, including services to
Bute
• Once introduced there will be a single RET fare all year round
(revised at the start of the summer timetables)
• Our understanding is that the SPT Concessionary Travel
Scheme will continue when RET introduced
• The Ferries Plan confirms that RET fares will be competitive
with any previous multi-journey single equivalent fare. To be
announced in due course
AOB
• No tax discs from 1/10/14 – V5 document required as
alternative with Blue Badge
• Disruptions information now on ‘Twitter’ live
• Next meeting
Any Other Business
Going forward?