Transcript Slide 1

ERP in Higher Education
by David F. Rico
Problem Statement
Do ERP solutions involve too
much cost, technical, and
customer satisfaction risk for
institutes of higher education?
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ERP Definition
An information technology
solution that integrates
recruitment, admissions,
financial aid, student records,
course delivery, alumni
services, and other functions
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Universities Surveyed
University of Wisconsin-Superior 
University of Nebraska-Lincoln
Louisiana State University
Georgetown University
West Virginia University 
George Washington University 
Wisconsin Technical College Sys 
California Community College Sys
Indiana University
Rice University
Manchester Business School
W. Iowa Technical Comm College
University of California-Berkeley
Yale University
Open University
University of Toronto
Hamilton College
Northeastern University
California State University
Macquarie University
University of Michigan
Univ of North Carolina-Charlotte
Stevens Institute of Technology
Harvard University
Dominican University of California
College of Southern Maryland
College of the Holy Cross
Columbia College Chicago
Pima Community College
American University
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Detailed Case Studies
University
Students
Cost
Years
UWS
2,700
$5M
3+
GWU/WVU
15,000
25,000
$20M
3+
WTCS
300,000
$6M
3+
Solution
Scope
Outcome Contribution
Issues
Registration,
student
records,
Lessons
Peoplesoft
Successful
BPR
billing,
learned
financial aid,
auditing
Grants
Business
Oracle, SCT, management
benefits,
Peoplesoft, marketing, Successful
Scope creep
lessons
SAP
student
learned
systems
Accounting,
Lessons
time
learned, Integration of
Peoplesoft
keeping,
Successful
platform
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grading,
selection
campuses
registration
guidelines
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Other Topics Covered
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Lessons learned
ERP failures
Courseware surveys
Open source solutions
Intellectual property
IT outsourcing models
Total cost of ownership
Return on investment
Strategic planning
Future directions
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Major References
Bingi, P., Sharma, M. K., & Godla, J. K. (1999). Critical issues affecting an ERP implementation.
Information Systems Management, 16(3), 7-14.
Holland, C. P., & Light, B. (1999). A critical success factors model for ERP implementation. IEEE
Software, 16(3), 30-36.
King, P., Kvavik, R. B., & Voloudakis, J. (2002). Enterprise resource planning systems in higher
education (ERB0222). Boulder, CO: EDUCAUSE Center for Applied Research (ECAR).
Kvavik, R. B., Katz, R. N., Beecher, K., Caruso, J., King, P., Voludakis, J., & Williams, L. A. (2002).
The promise and performance of enterprise systems for higher education (ERS0204).
Boulder, CO: EDUCAUSE Center for Applied Research (ECAR).
McCredie, J., & Updegrove, D. (1999). Enterprise system implementations: Lessons from the
trenches. Cause/Effect, 22(4), 9-16.
Sturdevant, C. (1999). An education in ERP: Halfway through a PeopleSoft rollout, college
officials review progress with PC Week Labs. PC Week, 16(42), 1, 20, 22. 
Swartz, D., & Orgill, K. (2001). Higher education ERP: Lessons learned. Educause Quarterly,
24(2), 20-27. 
Yakovlev, I. V. (2002). An ERP implementation and business process reengineering at a small
university. Educause Quarterly, 25(2), 53-57. 
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