Transcript Aastra 400 & Aastra BluStar Ecosystem

Aastra 400 and Aastra BluStar Ecosystem
All-in-one Business Communications Solution for SME
Sales Presentation
Updated as of Release 2.1
[depl-1658 v2.10]
© Aastra Telecom Schweiz AG – 2013
Aastra 400 and Aastra BluStar Ecosystem
03 - Unified Communications, Collaborative & Multimedia Services
© Aastra Telecom Schweiz AG – 2013
Unified Communications, Collaboration &
Multimedia Services with Aastra 400
Intelligent approach to merge
traditional telephony with modern
communication services under a
common umbrella
Users can choose case by case the
most effective and appropriate way
on how to communicate, depending
on:
• Purpose
• Location
• Available communication devices
Allows users to communicate on the
most effective and efficient way
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Aastra 400 Sales Presentation
“It’s all about business communication.”
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UCC & Multimedia Services
User centric applications and
services
Including all communication
devices
• Intuitive and consistent user
interfaces
Consistent features and services
due to high grade of integration
Smooth integration into customer
environment based on open
standards like SIP and XML
Integrated central administration
and management
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User Centric
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UCC Benefits
Save time
• Presence, ad-hoc voice or video conferencing, name
dial and directory search
Save money
• Less business trips, mobile phone integration, dual
mode in VoWLAN infrastructure
Location independent communication
• Mobile phone integration, in-house mobility, softphone
Device independent communication
• One Number with same user interface, same
directories, synchronized call lists
Bring distributed teams together
• Voice & video conferencing, desktop sharing,
presence, instant messaging, team keys..
Asynchronous communication
• E-mail, Voice Mail, chat
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Native UCC & Multimedia Services
All Aastra 400 systems already provide a
wide range of embedded UCC services:
• One number & mobile phone integration
• Presence management and indication,
Spoken Presence
• Softphone with Outlook Integration
• Video Telephony (H.264)
• Auto Attendant / IVR
• Voice Mail, e-Voice Mail
• Fax (Aastra 470)
• Call recording
• Free seating
• CTI (1st party)
Aastra 2380ip
…Please Dial
1 for technical support
2 for sales
3 for …
Auto Attendant
Aastra 400 communication servers include UCC
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Full UCC & Multimedia Service
External
Application
Server
Extended UCC & Multimedia Services
• Video conferencing
• Audio conferencing
• Desktop sharing
• Chat
• CTI applications
• Exchange and Lotus Notes Integration
Choose between 2 UCC strategies
• Telephony Web Portal (TWP)
• Open Interfaces Platform (OIP)
Available on
• Aastra 470 Application Card
Embedded
Application card
on Aastra 470
(pre-installed)
• External Windows PC/Server
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TWP powered UCC Services
Web-based UCC solutions
• Pure browser mode
• Desktop integration mode
Modular and scalable
• Caller & Alerter
• OpenCall
• AudioShare & VideoShare
• @Messaging & Rules
• Recorder
• Statistics
• Toolkit
Pre-installed on Aastra 470 application card
Easy roll-out and user management
• User management integrated with
WebAdmin of Aastra 470 system
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TWP powered UCC
Video Conference, Voice Conference and Chat
Desktop Sharing
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Presence - Telephony
Aastra 400 Sales Presentation
Statistics
Recording - Management
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TWP powered UCC Services
Caller
• Incoming / outgoing calls handling
• Contact handling (directories)
• Simple rules (e.g. forward calls)
• Presence information (integration with Exchange &
Lotus Notes)
• Hotkey dialing
Alerter
• Screen pop up on incoming or outgoing calls
• Shows contact’s detailed information coming from
integrated databases e.g. from Microsoft Exchange
OpenCall
• Easy and simple dialer, showing a small tool bar
• Establishing calls by “click to call” or “drag and drop”
Browser
• Directory and data base browser for CLIP resolution
and name dialing (name server)
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TWP powered UCC Services
AudioShare
• Audio conference, max. 10 users per
conference
• Line supervision
• Call queue handling (Call pickup from
different queues)
• Enhanced contact actions
• Transfer a call, send a call to the queue
VideoShare
• Multi-point conferences with voice, video
and chat, max 10 users per conference
• Available for TWP users only
• Desktop sharing
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TWP powered UCC Services
Rules
• Users handle incoming calls efficiently by
rules, e.g. automatically forward calls to:
> Other destinations
> Voice mail
• Rules can be triggered by:
> TWP
> Calendar status (Exchange or Lotus Domino)
> Presence status
• Rules can also be applied per:
> Contact from the contacts list
> TWP directory
> One Number
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TWP powered UCC Services
Recorder
• Manual or automatic call recording
• Access to recordings via
> E-mail in user’s messaging system
e.g. Exchange or Lotus Notes
> TWP recorder message interface
@Messaging
• TWP Voice Mail system (separate
from Aastra 400 system)
• Synchronization between TWP Voice
Mail box and messaging server
(e.g. Exchange & Lotus Notes)
• Send SMS notifications
• Includes TWP Rules with automated
call forwarding possibilities
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TWP powered UCC Services
Stats
• Reporting tool
• Call statistics per user, team, call queue
Toolkit
• Software Development Kit (SDK) based
on web-services technology
• Enables customer specific application
integration
• Easy integration of telephony functions
in existing applications (click to call from
Excel, by a HTTP link, make calls out of
a CRM tool)
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OfficeSuite powered UCC
State-of-the-art UC application for call &
presence management
Gives users full control over their
• Own incoming and outgoing calls
• Presence state and personal reachability
Complete overview at a glance
• Presence and reachability information of
team members
• Journal with calls, text messages and Voice
Mail messages
• Status indication of functions
Easy and efficient
• Directory search
• Name dial, hotkey dialing
• CallTo: link dialing
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OfficeSuite powered UCC
Highly functional and fully integrated
with Aastra 400 call manager
• Access to all phone and Voice Mail
features
• One Number and DECT Twin
Comfort support
• Terminal settings and key
configurations of system and DECT
phones
Integration with Microsoft Outlook and
Exchange
Quick and easy deployment
Easy user management integrated
with Aastra 400 system management
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Aastra 400 Sales Presentation
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OfficeSuite – Main Application Window
Small, informative, intuitive, full control
Menu selection
Status Icons, e.g.:
Active phone: deskphone
Presence state: absent
Active profile: standard
Missed calls
Call display and input field
Foxkeys
• State dependant softkeys
• Identical to system phones
Function keys
Current status indicator
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Presence Indicator and Work Groups
Immediate Status Overview
of all team members at a
glance
Telephony (call) state
• Free, Busy, Incoming call
Presence state
• Absent, Available, Meeting, …
Every user can define his
personal presence groups
The Presence Indicator can
be displayed in two different
sizes
Single Presence Indicator
keys can be put on the
desktop
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OfficeSuite and Personal Mobility
The OfficeSuite operates with
desk phones and cordless
handsets
If DECT phone in Twin Mode
is taken out of the charger
Desk phone
active
• OfficeSuite automatically
switches from desk to DECT
phone
• Calls to the desk phone are
automatically forwarded to the
DECT handset
…and vice versa if the DECT
phone is put back on the
charger
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Aastra 400 Sales Presentation
DECT phone
active
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Aastra 470 Fax Service
User friendly ‘Fax via email’
service
Incoming Fax
• As email in users mailbox
• PDF format
Outgoing Fax
• Send a FAX via email or printer
driver
• Using your local Outlook
contacts
Up to 8 simultaneous Fax
channels and 600 Fax clients
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Aastra BusinessCTI & Aastra MetaDirectory
Aastra BusinessCTI is a UCC
application focusing on the SME
market and offering
• Full CTI functionality
• Smooth integration into other IT
components (CRM and ERP systems,
Collaboration Suites...)
• Secured social networking with
partner companies (federation)
• Compatibility with Microsoft Lync
• Email & Chat functionality
• Strong support of internal and
external communication processes
Aastra MetaDirectory connects to a
variety of different directories
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OneBox for Aastra 400
OneBox for Aastra 400 makes the well-known IVR, VM and
UMS functionality available for the SME market
• Basic & advanced client mailboxes
• Personal assistant and extended
IVR and ASR functionality
• Connectivity to all important
groupware systems (Exchange,
Lotus Notes, GroupWise)
• Advanced TTS capabilities, e.g.
read incoming email to GSM
• Secure streaming of voice
messages
• Audio messages in English
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Thank you!
Aastra Telecom Schweiz AG
[email protected]
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