Transcript Available technology

Effective Motor Carrier
Safety Training Programs
Attention Attendees:
+ Thank you for attending!
• Establishing a Successful Training
Program and Integrating Various Types of + The presentation will start in a few
minutes at 1:00 PM Central.
Training,
+ Please use your computer speakers to
• DOT Training Requirements,
listen to the event. If you have audio
• Ensuring Training Effectiveness, and
issues, dial-in info is below.
• Question & Answer
+ You will be muted during the event.
+ Please use the Question feature to text
Moderator
questions to “Q & A”. We’ll try to answer
Dr. Gary Petty, President & CEO, NPTC
them during the Q&A period if they are
not covered in the presentation.
Panelists
+ The slides and recording will be posted
Tom Bray, Sr. Editor – Transportation Management,
within 7 days at:
J. J. Keller & Associates, Inc.
http://www.jjkeller.com/nptcinfo
This webcast will cover ...
Tom Moore, CTP, Senior Vice President, NPTC
Victor Hart, Transportation Safety Manager,
DOT Transportation, Inc.
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Dr. Gary Petty
President & CEO
National Private Truck Council
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Introduction
• DOT Training Requirements – Tom Bray
• Establishing successful training protocols
and integrating various types of training –
Tom Moore
• Ensuring training effectiveness – Victor Hart
• Housekeeping issues:
Gary Petty
National Private
Truck Council
 You will be muted during the event.
 Please use the Question feature to text questions to the Q&A
Panelist. We’ll try to answer them during the Q&A period if they are
not covered in the presentation.
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Introduction and
Disclaimers
• This is an introductory course and is intended
Gary Petty
to highlight important safety and compliance
National Private
topics. Time constraints limit our ability to
Truck Council
go in depth.
• We invite you to ask questions. We will answer them
throughout today’s webcast.
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Tom Bray
Sr. Editor, Transportation Management
J. J. Keller & Associates, Inc.
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Motor Carrier Safety
Regulations
• Drivers and employees must be instructed
regarding and must comply with applicable
regulations (§390.3(e)(2))
• A motor carrier must have a
safety training program in place
• All training must be documented
• Training timeline (minimum):
 New hires within 90 days
 Recurring training every 3 years
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Tom Bray
J. J. Keller &
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Required
Training/Education
• Entry-level driver training (Part 380,
Subpart E)
Tom Bray
J. J. Keller &
• Drug and alcohol (driver) (§382.601)
Associates, Inc.
• Drug and alcohol reasonable suspicion (supervisor)
(§382.603)
• Periodic inspection (§396.19)
• Brake inspector (§396.25)
• Longer combination vehicles (LCVs)
(Part 380, Subparts A, B, C, D)
• Hazmat for “hazardous materials employees”
(§171.8)
• Other training requirements (OSHA, EPA)
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Entry-Level Driver Training
• Entry-level driver
 < 1 yr experience operating a CMV with a CDL in interstate
commerce
• Key topics
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Driver qualification
Hours of service
Driver wellness
Whistleblower protection
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Tom Bray
J. J. Keller &
Associates, Inc.
Proposed Changes
• Legal challenge resulted in court order
Tom Bray
mandating regulation rewrite
J. J. Keller &
Associates, Inc.
• Proposal published December 2007
• Proposal would require training based on DOT Model
Curriculum
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Proposed Changes
• Training provider must be accredited
• Instructors must meet standards
• As part of CDL application process student
must present completion certificate
• Instruction hours requirement:
Tom Bray
J. J. Keller &
Associates, Inc.
 Class A – 120 hours (76 hours classroom and 44 hours behind the
wheel)
 Class B/C – 90 hours (58 hours classroom and 32 hours behind the
wheel)
• Final rule required by July 2013
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Drug and Alcohol
Regulations
• Drivers who operate CMVs that require a CDL must
receive materials explaining the Part 382
requirements
• The materials must:
 Address the employer’s policies and procedures;
 Be presented to the driver before starting drug
and alcohol testing; and
 Cover the 11 required elements in §382.601
• The driver must sign a receipt stating that
s/he received these materials and the
employer must maintain this receipt
• Managers must also understand the procedural
requirements
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Reasonable Suspicion
• Training to determine whether reasonable
suspicion of alcohol and/or drug use exists
• Required of individuals who supervise
drivers that operate CMVs requiring
CDLs
• Training must include:
 60 minutes on alcohol misuse
 60 minutes on drug use
• Documentation of training must be
kept by the motor carrier
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Tom Bray
J. J. Keller &
Associates, Inc.
Periodic/Annual Inspector
• Training/experience ≥ 1 year:
Tom Bray
 Manufacturer-sponsored training
J. J. Keller &
 Experience as mechanic/inspector in motor carrier/intermodal
Associates, Inc.
equipment maintenance program
 Experience as mechanic/inspector at commercial garage, fleet leasing
company
 Experience as state, federal provincial inspector
• Inspector must:
 Understand inspection criteria
 Know and master methods procedures, tools, equipment use to perform
inspections
• Documentation of inspector qualifications must be kept by the
carrier or facility where the inspector is employed
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Brake Inspector
• Must have training/experience ≥ 1 year:
 Manufacturer-sponsored training
Tom Bray
J. J. Keller &
Associates, Inc.
 Experience as mechanic/inspector in motor carrier/intermodal
equipment maintenance program
 Experience as mechanic/inspector at commercial garage, fleet leasing company
• Inspector must:
 Understand inspection criteria
 Know and master methods procedures, tools, equipment use to
perform inspections
• Documentation of inspector qualifications must be
kept by the carrier or facility where the inspector is
employed
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Longer Combination
Vehicles (LCVs)
• Driver must:
 Complete knowledge and skills training
 Pass knowledge and skills tests
• Documentation must be kept in
driver’s DQ file
• Instructors (classroom and skills)
must meet knowledge and training
requirements
• Documentation of knowledge and
experience must be kept in instructor’s DQ file
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Tom Bray
J. J. Keller &
Associates, Inc.
Hazardous Materials
Training
• Anyone meeting the definition of a hazmat
employee (§171.8) must receive training
• General awareness
• Function-specific
• Safety training
 Emergency response
 Self-protection
 Accident and incident prevention
• Security awareness training
• In-depth security training (if carrier required to
have security plan)
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J. J. Keller &
Associates, Inc.
Implied/Not Mandated
• Driver qualification (Part 391)
• Vehicles/inspection (Parts 393 and 396)
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Tom Moore, CTP
Senior Vice President
National Private Truck Council
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The Case for Focusing on
Training Effectiveness
• The bottom line – properly trained drivers
lead to fewer losses including fewer:
 Accidents
 Freight claims
 Injuries
 Customer complaints
▪ Image issues
▪ Fines/penalties
▪ Vehicle downtime
Tom Moore
National Private
Truck Council
• And…
 Increased productivity
 Better employee morale
 Lower turnover
▪ Improved customer satisfaction
▪ Lower insurance costs
▪ Better litigation results
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Elements of an Effective
Training Program
• Assess current state (trainee knowledge, job
Tom Moore
responsibilities, job hazards, policies, standards)
National Private
• Right-size the budget
Truck Council
• Staff skilled trainers and select/develop engaging training
materials
• Determine students learning style and adapt to the student
 Delivery: visual, textual, auditory
 Content: pure information, hands-on activities, problem solving activities
• Use GAPS Framework (Goals, Abilities, Perceptions, and
Standards)
• Training events emphasize consistency, focus on basics, help
student “relate”, are accessible, create differentiation
• Assure mastery through accountability
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Barriers to an Effective
Training Program
• Management…
Tom Moore
 does not believe that the savings would be worth
National Private
the time and effort;
Truck Council
 priorities are elsewhere;
 denies that training is a problem; and
 extends only the minimum effort toward training necessary to satisfy
insurance and regulatory requirements
• Lack of Training resources
 Capital and Time
 Staffing
 Facilities
• Lack of accountability
• Failure to keep the message top of mind
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The Training Program
• Company training program should include:
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Initial (orientation)
On-the-job
Ongoing
Remedial
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Tom Moore
National Private
Truck Council
Initial Training/Orientation
• Training topics should include:
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Driver qualifications
Defensive driving
Vehicle inspection
Cargo securement
Hours of service
Customer service
Safe loading/unloading
Injury prevention
• Include meetings with
company inside contacts
(safety supervisors, payroll,
maintenance, dispatchers)
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Tom Moore
National Private
Truck Council
Road Testing
• Determine if driver is safe
Tom Moore
• Impress on new hires that you are
National Private
Truck Council
concerned with how they operate your
vehicles
• Establish pass/fail criteria
• The best consequence is focused training
• If driver is clearly unsafe, a decision needs to be
made as to employment status
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On-the-Job Training
• Sending the driver out with an experienced
driver (driver-trainer) to learn necessary
skills and acquire knowledge/experience
• Have a train-the-trainer program
• Verify the driver-trainer has
necessary knowledge/skills
• Formally train driver-trainer
• Have a post-training evaluation
system
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Tom Moore
National Private
Truck Council
Ongoing Training
• Safety meetings:
 Conduct on a regular basis
 Tailor to your company
 Address specific problem
areas
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Tom Moore
National Private
Truck Council
Remedial Training
• Remedial training triggers
• Develop and use programs that address
driver problems
• Counsel drivers
• Follow-up and track driver
• “Check-ride” programs
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Tom Moore
National Private
Truck Council
Victor Hart
Transportation Safety Manager
DOT Transportation, Inc.
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DOT Transportation
Fleet Operations
• Equipment
 833 Tractors
 1,378 Trailers
• 960 Drivers
• Network:
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8 Distribution Centers nationwide
Serving the Food Service Industry
Product line of almost 94,000 items
Over $4 billion in sales
Over 8 million miles in 2011
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Victor Hart
DOT
Transportation, Inc.
Identifying the Need
• Government regulations (FMCSA, OSHA, EPA,
IRS, Homeland Security, USDA, FDA, etc.)
• Company policies
• Employee surveys
• Metrics
 Safety (MVA and personal)
 MPG
 Customer delivery related
• Exit interviews, discipline and social media
• New employee orientation
• Networking
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Victor Hart
DOT
Transportation, Inc.
Safety Training
•
•
•
•
•
Train the trainer
Victor Hart
Defensive driving
DOT
Transportation, Inc.
Taking pictures
Mock trials
Proactive initiatives from behavioral predictors
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Internal Integration
• Between sub-departments
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Drivers
Dispatch
Garage
Managers
• Between departments
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Sales
Purchasing
Warehouse
Human Resources
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Victor Hart
DOT
Transportation, Inc.
External Integration
• Customers
• Suppliers
• Community
 Law enforcement
 Fire department
• Employee families
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Victor Hart
DOT
Transportation, Inc.
Training Delivery Options
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Classroom
Individual
Web-based Training
On-board Computer
Newsletter
Safety/operational meetings
DVD, CD, recorded message
Positive Improvement
Process (PIPs)
• Others?
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Victor Hart
DOT
Transportation, Inc.
Learner Types
• Know the individual learning type
 Hands-on
 Visual
 Auditory
Victor Hart
DOT
Transportation, Inc.
• Try to use all three for standardized or group training
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Assessing Motor Carrier
Safety
• Safety Scorecard by location and by driver
• Accidents by:
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Cost
Date
Type
Driver years of service
Chargeability
Log violations
Over speed
Sudden stops
• Keep dialing down
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Victor Hart
DOT
Transportation, Inc.
Assessing Workplace
Injuries
• OSHA
 Frequency
 Severity
•
•
•
•
Type injury
Type accident (causation)
Controlled and/or influenced environment
Root cause analysis
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Victor Hart
DOT
Transportation, Inc.
Defining Success
• Acceptable levels
• Good, better, best
• Law of diminishing returns—establish
realistic expectations
• Benchmarking
• Have fun
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Victor Hart
DOT
Transportation, Inc.
Question & Answer
Gary Petty
National Private
Truck Council
Tom Moore
National Private
Truck Council
Tom Bray
J. J. Keller &
Associates, Inc.
Victor Hart
DOT
Transportation, Inc.
Please submit questions to
“Q&A” using the Q&A tool
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Closing Remarks
• Checkout the archive of past topics at:
http://www.jjkeller.com/nptcinfo
 PowerPoint slides and recording up in 1 week
• Possible topics for 2013:
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

Gary Petty
National Private
Truck Council
March 6, 2013 - Distracted Driving
May 15, 2013 - Effective Driver Vehicle Inspections
July 10, 2013 - DOT Drug & Alcohol Testing
October 2, 2013 - Physical Qualification of Drivers: DOT Physicals,
CDLs and Med Cards, Functional Capacity Testing
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