Transcript No Slide Title

FICCI
CE
FACING INTERVIEW
DR. VK JACOB
FICCI
CE
OBJECTIVE S OF THIS PROGRAM
HOW TO BE A WINNER
INDIRECT QUESTIONS
IMPORATNT PARTS
OF AN INTERVIEW
COMMONLY ASKED QUESTIONS
TO FAMILIARISE THE PARTICIPANTS
WITH THE VARIOUS TCHNIQUES USED IN AN INTERVIEW
FICCI
DEFINITION
AN INTERVIEW IS A TOOL
EMPLOYED BY THE INTERVIEWER
TO ASSESS SKILLS, TALENTS
AWARENESS LEVELS,
INQUISITIVENESS AND MORE
AS AN INTERVIEWEE , PRESENT
YOURSELF WELL AND ANSWER THE
QUESTIONS CONFIDENTLY TO BE
SUCCESSFUL.
CE
FICCI
CE
APPEARANCES & ACTION COUNT
ARRIVE ON TIME - CONVEYS, YOU
KNOW THE VALUE OF TIME
GREET HIM & AND THANK HIM
BEFORE YOU TAKE YOUR SEAT
AVOID THE TIRED LOOK ( TIRED LOOK
CONVEYS LACK OF INTEREST)
FICCI
APPEARANCES & ACTION COUNT
• ALWAYS KEEP EYE CONTACT WITH
THE INTERVIEWER - CONFIDENCE
• DO NOT MOVE TOO MUCH IN THE
CHAIR - EXPRESS RESTLESSNESS
• KEEP ENOUGH COPIES OF BIO-DATA
AND ALSO PEN & PAPER- SHOWS YOU
ARE ORGANISED
• ANSWER IN MODERATE TONE - DON’T
SOUND TOO EXCITED
CE
FICCI
APPEARANCES & ACTION COUNT
• LISTEN & ANSWER - DO NOT
INTERRUPT THE INTERVIEWER TO
ANSWER QUESTIONS BEFORE HE
FINISHES WITH IT. HE MIGHT
CONCLUDE THAT YOU ARE A PERSON
IN HASTE.
CE
FICCI
APPEARANCES & ACTION COUNT
• DONOT USE BODY LANGUAGE AS
THEY SPEAK LOUDER THAN WORDS
• YOU APPEARANCE , SITTING POSTURE
AND THE STYLE OF TALKING ALSO
COUNTS
• LOOK ENTHUSIASTIC AND
INTERESTED
CE
FICCI
HOW TO ANSWER YOUR QUESTIONS
SIMPLE APPEARNCE AND
CONFIDENCE ALONE DOESNOT
CREATE AN IMPRESSION
SHARP ANSWERS TO THE QUESTIONS
ANTICIPATE QUESTIONS AND BE
READY WITH THE ANSWERS FOR
THEM
CE
FICCI
•
•
•
•
•
FEW MOST COMMON QUESTIONS
TELL US ABOUT YOURSELF
DONOT GIVE FULL LENGTH OF
AUTOBIOGRAPHY
SHORT AND CONCISE ANSWER
HIGHLIGTS THE BEST IN YOU
SUMMARISE YOUR BACKGROUND ,
SKILLS AND EXPERIENCE
BE HONEST
CE
FICCI
FEW MOST COMMON QUESTIONS
TELL US ABOUT YOURSELF OR
DESCRIBE YOURSELF IN THREE
ADJECTIVES
• THE NORMAL ANSWER IS
I AM HARDWORKING
IT HAS ALREADY EXHAUSTED 3
WORDS, FIRST IS PRONOUN, SECOND
IS A VERB, AND THE THIRD IS AN
ADJECTIVE
CE
FICCI
FEW MOST COMMON QUESTIONS
TELL US ABOUT YOURSELF OR
DESCRIBE YOURSELF IN THREE
ADJECTIVES
THE DESIRABLE ANSWER COULD BE
HARDWORKING, CONSISTENT,
DYNAMIC
CE
FICCI
FEW MOST COMMON QUESTIONS
WHAT ARE YOUR STRENGTHS &
WEAKNESS
• COMFORTABLE IN HIGHLIGHTING
THE STRENGTH
• WEAKNESS - BE CAREFUL AND
TRUTHFUL. JUST MENTION SOME
NEGATIVE TRAIT OF YOURS WHICH
WILL NO WAY AFFECT TO YOUR
EFFICIENCY AT WORK.
CE
FICCI
FEW MOST COMMON QUESTIONS
WHAT ARE YOUR STRENGTHS &
WEAKNESS
• STRENGTHS : PUNCTUALITY,
DEDICATION, ABILITY TO ACHIEVE IN
SHORT SPAN, FAR SIGHTEDNESS AND
ASSERTIVENESS
• WEAKNESS : MY GREATEST WEAKNESS IS
MY INABILITY TO ADHERE TO ILLOGICAL
RULES. I ALWAYS STRIVE TO GET THEM
REFRAMED
CE
FICCI
CE
FEW MOST COMMON QUESTIONS
WHAT MADE YOU INTERESTED IN THIS
JOB
WITH THIS QUESTIONS INTERVIWER
WILL KNOW
• WHAT MAKES THIS JOB ATTRATIVE
• WHETHER YOU RESEARCHED THE JOB
WELL BEFORE INTERVIEW
FICCI
CE
FEW MOSTCOMMON QUESTIONS
WHY SHOULD WE SELECT YOU OVER OTHERS, THIS
IS AN ATTEMPT TO ASSES YOUR GOAL ORIENTATION
AND CONFIDENCE
• EXPLAIN HOW YOUR SKILLS WILL BE
IMPORTANT
• AWARENESS OF SUCH SKILL WILL HELP
YOU TO DO A GOOD JOB
• ANY PREVIOUS INSTANCES - MET
TOUGH TARGETS WITH YOUR SKILLS
FICCI
FEW MOSTCOMMON QUESTIONS
WHY YOU WANT TO LEAVE THE
PRESENT JOB
CANDIDATES START TALKING BAD
ABOUT THE PRESENT JOB (X)
JUST SAY YOU ARE IN THE PURSUIT OF A
JOB WITH MORE RESPONSIBILITIES
AND GROWTH PROSPECTS OR
SOMETHING IN SIMILAR LINES
CE
FICCI
FEW MOSTCOMMON QUESTIONS
SKILLS , STRENGTH, ACHIEVEMENTS
SKILLS
ORGANISE A PICINIC
STRENGTH
EFFECTIVE COMMUNICATION
ACHIEVEMENTS
AWARDS WON, PAPERS PUBLISHED
CE
FICCI
FEW MOSTCOMMON QUESTIONS
WHAT DO YOU SEEE YOURSELF IN
NEXT FIVE YEARS
CE
FICCI
FEW MOSTCOMMON QUESTIONS
GIVEN A CHANCE TO ASK, DO NOT
HESITATE
ASK RELEVANT QUESTIONS AND
CREATE THE IMPRESSION IN THE
INTERVIEWERS MIND THAT YOU
ARE CONFIDENT
CE
FICCI
SOME Do's & Don'ts
EACH ONE OF US HAS AT SOME
POINT OR THE OTHER FACED AN
INTERVIEW
BRAVE FEW AMONG US MANAGE TO
RETAIN OUR COMPOSURE AND FEEL
RELAXED
FOR A SIZEBLE NUMBER INTERVIEW IS
AN ORDEAL
SUCH NERVOUS NELLIIES CONSIDER
INTERVIEW AS CHOPPING OF THEIR
HEAD
CE
FICCI
SOME Do's & Don'ts
SOME SYMPTOMS
HEAVY BREATHING
STREAMS OF SWEAT TRICKLING
DOWN
COMPULSIVE DESIRE TO DRIK WATER
IT IS OUT OF SHEER NERVOUSNESS
ENTERPRISING & BRILLIANT
INDIVIDUALS END UP LOSING THE
RACE
CE
FICCI
SOME Do's & Don'ts
CE
FRIGHT AND ANXIETY CAN LOWER
YOUR CHANCE OF SUCCESS
THERE IS NO MAGIC PILLS TO CREATE
CONFIDENCE
BUT OBSERVING A FEW Do's & Don'ts
AND MASTERING A FEW TECHNIQUES
WILL BETTER EQUIP YOU TO DEAL
WITH THE SITUATION
FICCI
•
•
Do's
ARRIVE BEFORE TIME
DRESS SUITABLY- AVOID SHABBY
OUTFITS, BE CLEAN,TIDY AND SOBER
• TAP GENTLY AND GREET - BARGING
WILL INDICATE LACK OF ETIQUETTE
• WAIT TO BE SEATED - GRABBING A
CHAIR IS A BAD MANNER
CE
FICCI
•
Do's
BE ENTHUSIASTIC AND CONFIDENT
YOU MAY FEEL THAT IT’S A FUTILE
EXERCISE BUT EMPLOYERS RATHER
SELECT AN ENTHUSIASTIC
CANDIDATE
• PRESENT IDEAS SYSTEMATICALLY
INTERVIEWS ARE NOT ELOCUTION
CONTESTS. EACH IDEA SHOULD
CONNECT TO THE NEXT
CE
FICCI
•
Don'ts
DO NOT ARGUE - IF YOU WISH TO
DISAGREE DO IT IN POLITE MANNER
• DO NOT BLUFF - BE HONEST AND
ADMIT THAT YOU DO NOT KNOW
THE ANSWER
• DONOT SERMONIZE - TAILOR YOUR
ANSWER TO WHAT THE
INTERVIEWER NEEDS TO KNOW
CE
FICCI
MOST CRITICAL PART OF THE
INTERVIEW
1. QUESTION SESSION
2. COMPANY TOUR
X
X
IT IS TIME SPENT FOR PREPARING
FOR IT
CE
FICCI
CE
FOUR SESSIONS OF INTERVIEW
1. THE GREETING
2. THE WARM UP
3. THE Q&A
4. THE CLOSING
FICCI
CE
GREETING
THIS 10 SECONDS EVENT SETS THE
STAGE
1. GREETINGS
2. HAND SHAKE
3. SMILE
4. EYE CONTACT
FICCI
WARM UP
A GOOD WARM UP IS NON PERSONAL
BUT OPTIMISTIC COMMENT
• THIS IS A NICE BUILDING
• THE WEATHER HAS BEEN GREAT
• THAT IS A NICE DRESS - TOO
PERSONAL
• THE TRAFFIC IS MISERABLE - POOR
CHOICE
CE
FICCI
WHY WARM UP
INTERVIEWER MAY ALSO BE JUST
AS COMFORTABLE AS YOU ARE
A POLITE AND POSITIVE START PUT
EVERY ONE AT EASE
CE
FICCI
Q&A
THIS IS THE HEART OF THE SESSION
BEFORE ANSWERING THE QUESTION
ASK YOURSELF WHAT IS THE REAL
QUESTION
E.g.. WHY YOU LEFT THE LAST JOB
THE REAL QUESTION IS , WILL THIS
PERSON BE LOYAL AND RELIABLE
CE
FICCI
Q&A
HENCE A LONG STORY ABOUT
OFFICE PLACE NOT REQUIRED
CONCENTRATE ON PUTTING THE
INTERVIEWER’S MIND AT EASE AND
MOVING THE CONVERSATION BACK
TO YOUR SKILLS AND SELLING
POINTS
CE
FICCI
Q&A
ANSWER QUESTIONS FULLY
USE THE “NO,BUT” &
“YES,AND” RULE
CE
FICCI
Q&A
CE
E.g.. CAN YOU USE MSWord
DON’T JUST SAY YES OR NO
NO, BUT I’VE USED Word Perfect
AND
I UNDERSTAND THERE ARE CLASSES IN
WORD AND I WILL BE ABLE TO LEARN
IT QUICKLY
FICCI
Q&A
CE
E.g.. CAN YOU USE MSWord
YES, AND I HAVE BEEN SKILLED WITH
IT . IN MY CURRENT JOB I CREATED
REPORTS AND OTHER REQUIREMENTS
OF MY SECTION.
FICCI
CLOSING
MANY CANDIDATES ARE SO RELIEVED AT
THE END , THEY JUST TELL THANK YOU
AND RUN AWAY
THIS IS WASTING AN OPPORTUNITY
AS A CANDIDATE YOU MUST CREATE AN
IMPRESSION THAT YOU NEED THIS JOB
IDENTIFY ONE OR TWO THINGS THE
INTERVIEWER NEED TO KNOW TO HIRE
YOU, HIGHLIGHT THIS INFORMATOIN
CE
FICCI
CLOSING
SAMPLE CLOSING
I ENJOYED THE INTERVIEW
I LIKE THE JOB REQUIREMENTS YOU
MENTIONED FOR THIS JOB DURING
THE INTERVIEW
THANK YOU VERY MUCH
CE
FICCI
CE
DIFFERENT TYPES OF QUESTIONS
•
•
•
•
•
•
•
•
•
INTRODUCTORY QUESTIONS
REMINDER QUESTIONS
FOLLOW-UP QUESTIONS
LEADING QUESTIONS
DIRECT QUESTIONS
INDIRECT QUESTIONS
OPEN-ENDED QUESTIONS
HYPOTHETICAL QUESTIONS
PROJECTIVE QUESTIONS
FICCI
CE
INTRODUCTORY QUESTIONS
DID YOU HAVE ANY TROUBLE GETTING
HERE
WAS YOUR ACCOMMODATION
SATISFACTORY
FICCI
CE
REMINDER QUESTION
• WHAT WERE SOME OF THE BEST
THINGS YOU LIKED IN YOUR LAST JOB
• WHAT WOULD YOU SAY, WERE YOUR
MAJOR ACCOMPLISHMENTS IN YOUR
LAST JOB
FICCI
CE
FOLLOW UP QUESTIONS
• DID YOU HAVE ANY OPPORTUNITY TO
GET INTO OUTSIDE ACTIVITIES SPORTS OR SOCIAL
• HAVE YOU HAD ANY SPECIALISED
TRAINING AFTER LEAVING COLLEGE
FICCI
CE
LEADING QUESTIONS
• DID YOU GET GOOD GRADES IN
COLLEGE
• DO YOUR FRIENDS FIND YOU EASY TO
GET ALONG WITH
FICCI
CE
DIRECT QUESTIONS
• HOW DID YOU ORGANISE YOUR DAY
TODAY
• DESCRIBE A TYPICAL DAY ON YOUR
LAST JOB
FICCI
CE
SOME
•
•
•
•
INDIRECT QUESTIONS,
OPEN-ENDED QUESTIONS
HYPOTHETICAL QUESTIONS
PROJECTIVE QUESTIONS
FICCI
CE
DEALING WITH CHANGE
PLEASE DESCRIBE A SPECIFIC
SITUATION IN WHICH YOU
WERE PROUD OF YOUR ABILITY
TO DEAL WITH CHANGE
PLEASE DESCRIBE A SPECIFIC SITUATION
IN WHICH YOUR COPING SKILLS FAILED
YOU, DUE TO THE INTENSITY OF CHANGE
FICCI
CE
TOLERANCE OF AMBIGUITY
PLEASE TELL US ABOUT A SITUATION
IN WHICH YOU COPED EFFECTIVELY
WITH UNCLEAR DELAYED OR
CONFLICTING INFORMATION
PLEASE DESCRIBE AN EXPERIENCE
THAT YOU FOUND FRUSTRATING DUE TO
UNCLEAR POLICIES OR AN EXCESSIVE
NUMBER OF DELAYS IN RECEIVING
INFORMATION
FICCI
CE
DEDICATION
TELL AN EXAMPLE OF A TIME WHEN YOU
SACRIFICED A PERSONAL ACTIVITY IN
ORDER TO COMPLETE AN IMPORTANT
PROJECT OR HANDLE A LAST MINUTE
REQUEST AT WORK
TELL US ABOUT A TIME WHEN THE
DEMAND TO TAKE ON ADDITIONAL
ASSIGNMENTS OR WORK LONG HOURS WAS
EXCESSIVE AND YOU HAD TO ASSERT
YOURSELF , DRAW THE LINE AND SAY NO IN
ORDER TO BALANCE YOUR PERSONAL AND
PROFESSIONAL LIFE
FICCI
CE
COMMITMENT TO CONTINUOUS
LEARNING
DURING THE PAST 4 YEARS IN WHAT
DEVELOPMENTAL ACTIVITIES, YOU
HAVE INVESTED A LOT OF YOUR OWN
TIME OR MONEY
PLEASE PROVIDE A SPECIFIC EXAMPLE OF
MANDATORY COURSE AT WORK THAT YOU
RESENTED TAKING
FICCI
CE
ACCOUNTABILITY
DESCRIBE A TIME NO ONE AVAILABLE
FOR YOU TO CONSULT AND YOU WERE
PROUD OF YOUR ABILITY TO MAKE AN
IMPORTANT DECISION WITH LIMITED
INFORMATION
PLEASE DESCRIBE A SPECIFIC SITUATION IN
WHICH YOU WERE UNFAIRLY BLAMED OR
HELD RESPOSIBLE FOR A WORK PROBLEM
OR ERROR. WHAT STEPS DID YOU TAKE TO
RESOLVE THE SITUATION
FICCI
CE
SPEED AND ACCURACY
WHEN HAVE YOU ACCURATELY PREPARED
OR CHECKED A DETAILED DOCUMENT
WITH A LOT OF TEXT , TABLES OR NUMBERS
?. WHAT STEPS DID YOU TAKE TO ENSURE
ACCURACY
WHEN HAVE YOU PREPARED AND PROOF
READ A DOCUMENT WITHIN SUCH A TIGHT
TIME THAT YOU MISSED TYPOS OR OTHER
ERRORS
FICCI
CREATIVITY
PLEASE DESCRIBE A VERY CREATIVE
APPROACH
THAT YOU USED FOR A
SPECIAL EVENT OR A PRESENTATION
PLEASE DESCRIBE AN EVENT
OR
PRESENTATION
YOU ATTENDED
IN
WHICH
THE
CREATIVE
ASPECTS
OVERPOWERED THE MESSAGE TO THE
EXTENT THAT IT WAS LOST
CE
FICCI
CE
MULTI TASKING
PLEASE TELL US ABOUT A SITUATION
IN
WHICH
YOU
SUCCESSFULLY
HANDLED
A NUMBER OF TASKS
SIMULTANEOUSLY .
WHAT FACTORS
CONTRIBUTED TO YOUR SUCCESS
SOMETIMES THE NUMBER OF ASSIGNMENTS THAT
WE ARE
EXPECTED
TO HANDLE
CAN BE
EXCESSIVE . PLEASE DESCRIBE A TIME WHEN
THIS HAPPENED
TO YOU. WHAT WAS THE
NEGATIVE IMPACT ON THE QUALITY OF YOUR
WORK AND YOUR RELATIONSHIP OTHERS
AREAS OF ASSESSMENT
OPEN COMMUNICATION
INFLUENCING
INTEGRITY
EMBRACING CHANGE
FLEXIBILITY
DEALING WITH STRESS
PROJECT MANAGEMENT
TECHNICAL SKIL
TOLERANCE OF AMBIGUITY
MULTITASKING
FICCI
CE
TYPES OF ANSWERS PREFERED
MORE SPECIFIC AND DETAILED, DESCRIBE
SPECIFIC EVENTS
AND EXPERIENCES IN
DETAILS
INCLUDING
DATES, NAMES,
LOCATIONS AND TIME FRAMES
THERE IS NO RUSH, JUST RELAX AND TAKE
YOUR TIME AND COME UP WITH SOMETHING
SPECIFIC.
FICCI
CE
TYPES OF ANSWERS PREFERED
NOBODY IS PERFECT : ONE OF THE THINGS
ASSESSED WILL BE THE INSIGHT THAT A
PERSON HAVE INTO HIS/HER STRENGTHS
AND DEVELOPMENT NEED
IT IS IMPORTANT THAT YOU SHARE SOME OF
YOUR MISTAKES AND WHAT DO YOU LEARNED
FROM THOSE EXPERIENCES
FICCI
CE
ASSESSMENT - MULTI TASKING
• EVIDENCE OF VERY WEAK SKILL
BECOMES UPSET OR COMPLAINS WHEN THERE
IS A NEED TO JUGGLE A VARIETY OF TASKS ,
ACCURACY DECLINES ERRORS INCREASE
• EVIDENCE OF VERY STRONG SKILL SET
THRIVES IN A BUSY ENVIRONMENT, HAS NO
DIFFICULTY MAINTAINING WORKING RELATION
SHIP AND QUALITY WHEN JUGGLING A NUMBER
OF PROJECTS OR TASKS
FICCI
CE
ASSESSMENT - TOLERANCE OF
AMBIGUITY
• EVIDENCE OF VERY WEAK SKILL
HIGHLY
UNCOMFORTABLE
IN
UNSTRUCTURED
ENVIRONMENTS,
FINDS
DELAYS AND UNCLEAR POLICIES
VERY
FRUSTRATING AND UPSETTING, QUALITY OF
WORK
DETERIORATES
WITH UNCLEAR
GUIDLINES
• EVIDENCE OF VERY STRONG SKILL SET
PRODUCES
HIGH
QUALITY
RESULTS
IN
AMBIGOUS SITUATIONS. DISPLAYS A HIGH
DEGREE OF COMFORT IN THE FACE OF UNCLEAR
GUIDELINES
FICCI
CE
ASSESSMENT - FLEXIBILITY
• EVIDENCE OF VERY WEAK SKILL
RIGID IN SOCIAL DEALINGS, “ME” ORIENTED,
HARD HEADED, BRITTLE, UNCOMPROMISING,
INTOLERANT, CRITICAL OF OTHERS ACTION
• EVIDENCE OF VERY STRONG SKILL SET
SOCIALLY FLEXIBLE “YOU” AND “WE” ORIENTED
ABLE TO WILFULLY COMPROMISE, ACCEPT
OTHERS TOLERANT OF DIFFERENCES
FICCI
CE
SAMPLE ANSWER- CREATIVITY
• PLEASE TELL US A SPECIFIC EXAMPLE OF A
TIME WHEN YOU DISPLAYED CREATIVITY
TO RESOLVE A PROBLEM AT WORK
ABILITY TO GENERATE NEW IDEAS AND
INNOVATIVE APPROACHES TO ADDRESS
COMPANY,DEPARTMENT OR INDUSTRY NEEDS
FICCI
CE
SAMPLE ANSWER- CREATIVITY
• WHEN I WORKED AT A&A WIRELESS 2
YEARS AGO ,OUR DEPT. HAD A VERY POOR
IMAGE. I PUT IN A LOT EXTRA TIME AND
DEVELOPED A CREATIVE MARKETING
STRATEGY COMPLETE WITH ADS POSTERS
AND CONTESTS. I HAD TAKEN THE
INITIATIVE TO REVIEW THE RESULTS OUR
OUR EMPLOYEE ATTITUDE SURVEYS.
FICCI
CE
SAMPLE ANSWER- CREATIVITY
I PRESENTED THIS IDEA TO MY BOSS . HE
READILY AGREED FOR IMPLEMENTATION.
THERE WAS A MARKED IMPROVEMENT I
RECEIVED CEO’s AWARD OF EXCELLENCE
FOR IMPACT OF THE INITIATIVES.
FICCI
CE
SAMPLE ANSWER- TOLERANCE OF
AMBIGUITY
PLEASE TELL US ABOUT A TIME WHEN YOU
HAD DIFFICULTY COPING WITH DELAY IN
WORK
ABLE TO WITHHOLD SPEECH OR ACTION
AND MAINTAIN COMPOSURE WHEN
DEALING WITH CONFLICTING , DELAYED OR
INCOMPLETE INFORMATION
FICCI
CE
SAMPLE ANSWER- TOLERANCE OF
AMBIGUITY
ONE MORNING MY BOSS ASKED US TO
CLEAR OUR SCHEDULE AS DY.
COMMISSIONER IS COMING TO MEET US
AFTER LUNCH. SHE PROVIDED NO DETAILS
ABOUT THE PURPOSE OF THE MEETING. SHE
ALSO REFUSED TO ANSWER ANY QUESTIONS
AND HER MANNER WAS ABRUPT. I WAS
FRUSTRATED BY HER ATTITUDE AND WAS
EAGER TO KNOW WHAT THE MEETING
WAS ABOUT
FICCI
CE
SAMPLE ANSWER- TOLERANCE OF
AMBIGUITY
I CHECKED WITH OTHER MANAGER THEY
ALSO DON’T KNOW AND EVEN THEY WERE
NOT INVITED. MY BOSS WAS NOT
VERY
PLEASED WITH ME FOR APPROACHING
ANOTHER MANAGER.
IT TURNED OUT THAT OUR COMMISSIONER
WAS ASKED GO ON
LONG LEAVE
REGARDING PROBLEM CONNECTED WITH
ONE OF OUR TEAM PROJECTS
FICCI
CE
SAMPLE ANSWER- PROBLEM SOLVING
PLEASE DESCRIBE A TIME WHEN YOU
WERE PROUD OF
YOUR
ABILITY
TO
HANDLE A CRISIS AT WORK
THE
ABILITY TO RESOLVE
BUSINESS
RELATED ISSUES THROUGH AN ANALYSIS
OF AVAILABLE DATA AND A LOGICAL STEP
BY STEP APPROACH
FICCI
CE
SAMPLE ANSWER- PROBLEM SOLVING
LAST JUNE WHILE I WAS CALLING ON A
CUSTOMER
DOWNTOWN , THERE WAS A
SEVERE STORM . I LEFT THEIR BUILDING IN
THE MIDDLE OF THE STORM . THE PARKING
SLOT WAS VERY SLIPPERY. JUST BEFORE I
REACHED MY CAR
ONE OF THEIR CLIENT
CARE REPRESENTATIVE SLIPPED AND FELL.
FICCI
CE
SAMPLE ANSWER- PROBLEM SOLVING
SHE HAD DIFFICULTY
IN GETTING UP AND
COMPLAINED THAT HER ANKLE WAS HURTING.
FORTUNATELY I HAD MY CELL PHONE AND I
CALLED FOR HELP RIGHT AWAY.
FICCI
CE
SOME ASSESSMENT
CRITERIA
FICCI
CE
RED SIGNALS
• NON-PARTICIPATION IN GAMES & SPORTS
• NON-PARTICIPATION IN EXTRACURRICULAR, AND GROUP ACTIVITIES
• NO LEADERSHIP EXPERIENCE
• NO INTEREST & HOBBIES
• BREAK IN STUDIES
• LACK OF MOTIVATION
• POOR WORK HISTORY
• FREQUENT JOB CHANGES
FICCI
CE
INDIVIDUAL ASSESSMENT
•
•
•
•
•
•
PROFESSIONAL KNOWLEDGE
EXPERIENCE
COMPETENCIES
STRENGTHS & WEAKNESSES
DEVELOPMENT POTENTIAL
APTITUDE & TEMPRAMENT
FICCI
CE
COMPETENCIES
• PLANNING
•
•
•
•
•
SOCIAL ADJUSTMENT
SOCIAL EFFECTIVENESS
DYNAMISM
SELF INSIGHT
BUILDING RELATIONS
FICCI
CE
PERSONALITY
• SOCIAL ADAPTABILITY
•
•
•
•
•
•
WILLING COPERATION
SENSE OF RESPONSIBILITY
SELF-CONFIDENCE
DECISIVENESS
LIVELINESS
INFLUENCING ABILITY
FICCI
CE
GIFTED INDIVIDUAL
• GOOD ACADEMIC RECORD
•
•
•
•
•
•
•
•
HOBBIES AND INTERESTS
ACHIEVEMENT(S) IN SPORTS
LEADERSHIP EXCELLENCE
SPECIAL ACHIEVEMENT(S) IN OWN FIELD
MEMBERSHIP OF PROFESSIONAL BODIES
REALISTIC PROFESSIONAL/PERSONAL GOALS
GOOD WORK-HISTORY
SOUND HEALTH
FICCI
CE
ATTRIBUTES DIFFICULT TO
COMPENSATE
• LACK OF AMBITION / DRIVE CANNOT BE
OFFSET BY HIGH LEVEL OF INTELLIGENCE
OR PERSONALITY
• PERSONAL ADJUSTMENT CANNOT BE
OFFSET BY JOB KNOWLEDGE & SKILL
FICCI
CE
ATTRIBUTES THAT CAN BE
COMPENSATED
LACK OF FORMAL EDUCATION CAN BE OFFSET
BY AN UNUSUALLY VARIED & BROAD
EXPERIENCE
DEFFICICENCY IN INTELLECTUAL DEPTH
CAN BE COMPENSATED BY AN ABUNDANCE
OF PERSISTENCE, DEDICATION & ENERGY
FICCI
CE
Shared by a member of NidoKidoS Group
Subscribe by email | Visit website | Join our Forum
*Nidokidos is just sharing this file.
all rights are reserved by the respective authors of this presentation.