Transcript Citrix EdgeSight for XenApp and EdgeSight for Endpoints

EdgeSight for XenApp
EdgeSight for Endpoints
Customer Presentation
September 2008
Agenda
• The importance of monitoring for application
delivery
• The EdgeSight Solution
• What's new in EdgeSight 5.0
• EdgeSight Key Value-Add and Differentiators
• Positioning EdgeSight
• Summary
© 2007 Citrix Systems, Inc. — All rights reserved
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Citrix EdgeSight
Visibility to User Experience and Application
Performance Across All Application Delivery Solutions
Citrix® NetScaler®
Deliver Web Apps
Citrix
EdgeSight™
Citrix
WANScaler™
Citrix
Access Gateway™
Citrix XenServer™
Deliver Server Workloads
Users
Citrix
XenDesktop™
Monitor Real-Time
User Experience
Deliver Windows
Desktops
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Citrix XenApp™
Apps
Deliver Windows Apps
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Monitoring is Critical…
• Users identify 74% of application problems
• It takes 6 occurrences before they call
Forrester Research: What are your top three issues in
managing corporate IT Infrastructure?
87
Top Three IT
Infrastructure
Issues
1.
2.
3.
73
49
1. Consistent end-to-end application & service performance guarantees
2. Unplanned infrastructure changes resulting in incidents and downtime
3. Unanticipated infrastructure affects from consolidation and new apps
Source: Forrester Research
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Lack of visibility across the silo’s
• Individual teams create silo’s of performance
visibility
• Results in ‘finger pointing’ when a performance
issue is reported by users
Desktop
Tools
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Network
Tools
Server
Tools
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The EdgeSight Difference
Application Performance from the End User’s Perspective
• EdgeSight provides visibility across the silo’s
• Identifies issues at the network, backend, XenApp
and desktop level
• Minimizes problem resolution time for maximum
up-time
Client-Server Apps
Desktops
Networks
Servers
Web Apps
End User
Experience
Monitoring
Desktop Apps
PC Systems
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The EdgeSight Solution
EdgeSight Product Line Overview
EdgeSight for
Endpoints
EdgeSight for
XenApp
Performance visibility for the End-to-end management for
apps delivered by XA
physical & virtual desktop
• Comprehensive &
Improve
Application
continuous
Performance
monitoring across
all applications
Expedite
Application
Support
• Granular
diagnostic
contextual data
capture
EdgeSight for
NetScaler
EdgeSight for
Load Testing
App monitoring for
NetScaler deployments
Application load and
performance testing
• Detailed per-app &
per-session
performance data
• Web application
performance
reporting
• Load and
regression testing
for XA and XD
environments
• End-to-end
performance data—
ICA traffic and backend connectivity
• Visibility into web
app delivery
components
• Immediate visibility
to system
bottlenecks
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Core EdgeSight Capabilities
Addressing
Performance
Complaints
Identifying
Problem
Source
Optimizing
the
Infrastructure
Health and Availability Monitoring
• Proactively monitor user-experience and infrastructure
• Intelligent, early-warnings to potential issues
• Visibility to granular, real-time data
Problem Diagnostics
• Comprehensive data-capture at process-level
• Historical and real-time data presentation
• Full visibility to application, network, system context
Trending and Analysis
• Comprehensive and continuous performance statistics
• Application and user-level utilization and resource
consumption
• Group / Application / Time-based comparison reports
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Key Performance Data – Easily Accessible
Alerts shown
by farm, folder
or server for
fast problem
identification
Farm Monitor
displays real
time XenApp
farm, folder and
server status
Contextual
information for
System,
Session,
process and
network – a
view across the
silo’s
Detailed performance data enables simplified troubleshooting
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High Level EdgeSight Performance Metrics
• Device level information
• Over 50 key performance indicators for resource availability identify
hardware bottlenecks
• Process level information
• Application crash and fault reports remove the need to reproduce failures
through detailed crash dump reporting and alerting
• Network level information
• Round-trip times, latency and backend resource response times highlight
application performance issues created by poor connectivity
• User level information
• EdgeSight explodes the login process to reveal over 20 key stages to the
including profile load and login script execution time giving unprecedented
problem solving visibility
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What’s new in EdgeSight 5.0
EdgeSight 5.0 Key Features
Improved User Experience
& Ease of Use
•
•
•
•
Task-oriented tabs
Expanded dashboard views
User centric troubleshooting
Browse & search capabilities
(vs. tree navigation)
Active Application
Monitoring
• Real-Time availability and
responsiveness alerting
• Uses simulated application
Deeper XenApp Integration
• Farm-orientation and farmwide monitoring
• ICA channel instrumentation
• Single point of monitoring for
all XenApp performance
information
Platform Enhancements
• Windows Server 2008
Support
• XenApp 5.0 (key component
of XenApp Platinum)
activity
• Geographical / time-based
scheduling
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Evolved User Interface
• Monitor
• Troubleshoot
• High level, real-time dashboards showing farms,
devices and alerts
• Fast access to key troubleshooting data
• User or Device Based
• Contextual view of information by, user, device
and alert time
• Plan and Manage
• Historical views of device, XenApp, application,
network transactions and user performance
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Active Application Monitoring
Service Level Monitoring for XenApp
True Service-level alerting
• Create scripted transactions for published applications
• Run test transaction on-command and on-schedule
• Performance monitored against pre-configured
threshold
• Monitor application availability and responsiveness
• Alert when threshold is breached
Administrator
or Support person
EdgeSight Console
XenApp Farm
Web Interface &
PN Agent Site
!
Application
Back-end
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Service Level Monitoring in XenApp
Environments
Determine Service
Monitoring Policies
Monitor and Alert on
Service Availability
• Map scripts to service
level agreements
• Perform synthetic
application activity
• Establish timing and
location of sampling
• Trigger alert for
threshold violations
• Define thresholds
• View contextual
information for
diagnosis
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Deeper XenApp Integration
For best visibility to user experience and farm performance
• Farm-wide monitoring
• EdgeSight automatically identifies farms, folders and member servers
• Session and Application start-up times
• How long it takes from open “click” to first user “type”
• Detailed breakdown of session start-up stages provide visibility into problem cause
e.g. Login script and profile load
• ICA channel Monitoring
• Visibility into traffic volume in virtual channels
• Printer, Drive, Audio, clipboard etc
• Identify source of high ICA traffic volume
• Single point of monitoring
• Health Check Agent alerts
• All XenApp event alerts
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Summary
Summary – Citrix EdgeSight 5.0
• XenApp application performance and user
experience monitoring
• User, session, device, application, and network performance visibility
• Service Level monitoring of application availability and responsiveness
• Endpoint application performance and user
experience monitoring
• User, device, application, and network performance visibility
• Improved application availability and user
experience
• Intuitive UI for fast problem identification and resolution
• Comprehensive historical reporting and trending
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Further Information
• www.citrix.com/edgeSight
•
•
•
•
White papers
Customer References
Demonstration Video
EdgeSight Product Line information
• Evaluation Virtual Appliance
• Fully configured virtual hard disk image
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