Transcript No Slide Title

Habits
A habit
is something
you do without
thinking
about it.
©2002 Franklin Covey Co.
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Effectiveness
Effectiveness is
habitually doing
things that help
you get great
results over and
over again.
©2002 Franklin Covey Co.
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7 Habits Tree
Renewal
Public Victory®
Private Victory®
©2002 Franklin Covey Co.
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7 Habits Tree
Renewal
7. Sharpen the Saw®
6. Synergize®
Public Victory®
5. Seek First to Understand,
Then to Be Understood®
4. Think Win-Win®
3. Put First Things First®
Private Victory®
©2002 Franklin Covey Co.
2. Begin with the End in Mind®
1. Be Proactive®
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Personal Bank Account
PBA Deposits
PBA Withdrawals
Keep promises
to yourself.
Break personal promises.
Do small acts
of kindness.
Keep to yourself.
Be gentle with yourself. Beat yourself up.
Be honest.
Be dishonest.
Renew yourself.
Wear yourself out.
Tap into your talents.
Neglect your talents.
©2002 Franklin Covey Co.
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Proactive vs. Reactive
Can-Do People
No-Can-Do People
Take initiative to
make it happen.
Wait for something to
happen to them.
Think about solutions
and options.
Think about problems
and barriers.
Act.
Are acted upon.
©2002 Franklin Covey Co.
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Pause, Think, Do
Pause
Learn to pause.
Think
Think about how you
want to respond.
Do
Do the most
proactive thing.
©2002 Franklin Covey Co.
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Steps to Planning
1 Identify your big
rocks.
2 Block out time for
your big-rock
activities.
3 Schedule everything
else.
©2002 Franklin Covey Co.
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©2002 Franklin Covey Co.
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Relationship Bank Account
RBA Deposits
RBA Withdrawals
Keep promises.
Break promises.
Do small acts
of kindness.
Keep to yourself.
Be loyal.
Gossip and break
confidences.
Listen.
Don’t listen.
Say you’re sorry.
Be arrogant.
Set clear expectations.
Set false expectations.
©2002 Franklin Covey Co.
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Four Paradigms
1
2
3
4
Win-Lose
Lose-Win
Lose-Lose
Win-Win
©2002 Franklin Covey Co.
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Genuine Listening
7%
WORDS
40%
TONE/
FEELING
©2002 Franklin Covey Co.
53%
BODY
LANGUAGE
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Steps to Genuine Listening
1 Listen with your
eyes, heart,
and ears.
2 Stand in their
shoes.
3 Practice
mirroring.
©2002 Franklin Covey Co.
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Mimicking vs. Mirroring
Mimicking Is:
Mirroring Is:
Repeating words.
Repeating meaning.
Using the same words.
Using your own words.
Cold and indifferent.
Warm and caring.
©2002 Franklin Covey Co.
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Getting to Synergy Action Plan
Define the Problem or Opportunity
Their Way
(Seek first to understand the ideas of others.)
My Way
(Seek to be understood by sharing your ideas.)
Brainstorm
(Create new opinions and ideas.)
High Way
(Find the best solution.)
©2002 Franklin Covey Co.
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Four Dimensions
©2002 Franklin Covey Co.
Body
Brain
Heart
Soul
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