Transcript White Shirt

WS001
White Shirt 2 Day
Day 1
White Shirt Training
Day 1
1
WS001
White Shirt 2 Day
Day 1
Agenda – Day 1
Topic/Activity
Time
Presenter
Introduction
8:00
to
9:30 a.m.
Presenter
Break
9:30
to
9:45 a.m.
Group
Concept 1 - Respect
9:45
to 10:45 a.m.
Presenter
Break
10:45
to 11:00 a.m.
Group
Concept 2 - Achieve Dreams
11:00
to 11:30 a.m.
Presenter
Concept 3 - Employee Involvement
11:30
to 12:30 a.m.
Presenter
Lunch
12:30
to
1:00 p.m.
Group
Concept 4 - Teamwork
1:00
to
2:00 p.m.
Presenter
Concept 5 - Leadership
2:00
to
3:00 p.m.
Presenter
Break
3:00
to
3:15 p.m.
Group
Concept 5 - Leadership (Cont')
3:15
to
5:00 p.m.
Presenter
2
Program Objectives
WS001
White Shirt 2 Day
Day 1
During this two-day program, the participant will:
1. Discuss the White Shirt concept and the role of AM
leaders
2.
3.
4.
Be introduced to the 9 concepts of White Shirt
Be shown how to apply White Shirt concepts
Be introduced to the vision for AM
5.
6.
7.
Learn the self-assessment process – 20 keys
Learn the achievement process
Have an opportunity to plan for implementation
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WS001
White Shirt 2 Day
Day 1
AM
Performance System
Beliefs
Values
Knowledge
Feelings
Needs
Habits
Policies
Structure
Information System
Technology
Organization Culture
White Shirt Philosophy
All Other CI Initiatives
People
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WS001
White Shirt 2 Day
Day 1
Four Principal Steps of Implementation
Sequence
Communication & Recognition During All Phases
Step 4 – Assess, Revise & Move Forward (Performing)
• Value Stream Mapping & Kanban for Every Team Member
• Problem Solving & Avoidance Tools Implementation – S3
• Employee Involvement (Widespread Engagement & EI Team Implementation)
Step 3 – Implement (Norming)
•
•
•
•
•
Value Stream Mapping & Kanban for Leadership
Site, WG & BE 20 Keys & Related Diagnostics
CI Plan Progress Assessment & Revision
Supporting CI Strategies & Actions - (BE/PE Implementation Workshops)
Implement Team Daily Management System (PVDs, SSU’s, Suggestion sheets)
Step 2 – Immerse in CI Culture (Storming)
•
•
•
•
•
White Shirt – Follow-On
AMPS PE/BE Workshops
Business & Functional Unit CI Plan Implementation
Work Place Organization & Visual Management Training
White Shirt Homework - Vision / Mission / Values
Step 1 - Introduce CI Culture (Forming)
•
•
•
•
CI Leader Training
Business / Functional Unit and CI Plans - Initial Release
White Shirt - Initial
Employee Involvement Training Begins
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WS001
White Shirt 2 Day
Day 1
WHITE SHIRT PHILOSOPHY
CHANGES CULTURE AND
BREAKS PARADIGMS
OPEN
DOORS
CHANGES
BEHAVIOR
MOTIVATION
CHANGE
LEADERSHIP
PROFILE
PREPARE THE ENVIRONMENT FOR
CONTINUOUS IMPROVEMENT
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WS001
White Shirt 2 Day
Day 1
AM Performance System
Implementation Effectiveness
Begins With White Shirt Culture
CI Tools & White Shirt
…. Merge at the “Waterline”
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WS001
White Shirt 2 Day
Day 1
Organization
Productivity
Involvement
Commitment
People
- Changes
- Orientation
- Creativity
Competitive
Results
Improvement
s
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WS001
White Shirt 2 Day
Day 1
White Shirt
Requires significant changes in how we manage and
supervise
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WS001
White Shirt 2 Day
Day 1
Maintaining A Healthy Heart
Keep Employees
Informed
Two Way
Communications
Provide
Job Security
Balance
Work Loads
Provide Means To
Signal For Help
Listen To The
Employees’ Ideas
Provide A Clean
& Safe Workplace
Provide Feedback
Provide Necessary
Education
Provide
Necessary Training
Implement Ideas
Respond In A
Timely Manner
Involvement In
Decisions
Provide Reliable/Capable
Tools & Equipment
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WS001
White Shirt 2 Day
Day 1
Wisdom Of White Shirt
White Shirt started continuous improvement.
“Why is your white shirt soiled?”
Each time that the white shirt was found dirty, people
could see opportunities for improvement.
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WS001
White Shirt 2 Day
Day 1
White Shirt
A philosophy and set of
leadership practices that
create and sustain a culture of
continuous improvement
where people want to come to
work and they take pride in
their own and the Company’s
success.
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WS001
White Shirt 2 Day
Day 1
White Shirt Foundation
RESPECT
in everything
COMMITMENT
in everything
HUMILITY
in everything
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WS001
White Shirt 2 Day
Day 1
Why Make This Change?
• Brings out the best in people
• Creates the culture for continuous improvement
• Achieves AM’s core purpose
• Encompasses the cultural characteristics found in the
100 Best Companies
• Results in strong financial performance
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WS001
White Shirt 2 Day
Day 1
THE
100
BEST
“A Great Place to
Work is one where
you trust the
COMPANIES
people you work
TO WORK FOR
IN AMERICA
Robert Levering
Milton Moskowitz
for, have pride in
what you do, and
enjoy the people
ROBERT
LEVERING
you work with.”
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“100 Best” vs. The Rest
National Bestseller!
THE
“100 Best Companies”
WS001
White Shirt 2 Day
Day 1
380
100 BEST
COMPANIES
TO WORK
FOR IN
AMERICA
169
S&P 500
Robert Levering
Milton Moskowitz
Earnings per share
Source: Franklin Research & Development
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“100 Best” vs. The Rest
WS001
White Shirt 2 Day
Day 1
THE
$450,000
100
BEST
“100 Best”
$260,000
COMPANIES
Robert
Levering
TO
WORK
FOR
Milton
Moskowitz
IN AMERICA
$100,000
Frank Russell 3000
Total Return (equally weighted portfolios)
Source: BARRA, 1993
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WS001
White Shirt 2 Day
Day 1
“100 Best” vs. The Rest
AVERAGE ANNUAL RETURN TO SHAREHOLDERS
10%
5%
0%
5-YEAR
Dec. 31, 1992
to Sept. 30, 1997
RUSSELL 3000
15%
100 BEST (54 cos.)
20%
RUSSELL 3000
25%
100 BEST (51 publicly traded cos.)
30%
10-YEAR
Dec. 31, 1987
to Sept. 30, 1997
$1,000 invested 10 years ago in the “100 Best”
companies returned $8,188 vs. a return of $3,976 for
$1,000 invested in the Russell 3000.
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WS001
White Shirt 2 Day
Day 1
• Drives Continuous Improvement
• Increases Quality, Profitability &
Productivity
• Inspires Employees
• Transfers Across Cultures
• Depends Upon Strong Leadership
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WS001
White Shirt 2 Day
Day 1
Vision
To be the number one
supplier to the motor vehicle
industry by
Vision = Setting A Goal We Can All Aspire To
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WS001
White Shirt 2 Day
Day 1
Envisioned Future
Overarching strategies
Create the culture to support it
White Shirt Philosophy - The tool to develop the C.I. culture
20 KEYS
Self assessment to develop the implementation plan
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WS001
White Shirt 2 Day
Day 1
Linkages
CI Key
Factors
WS Philosophy
Leadership
Vision/Executive Sponsorship
Vision/Executive Sponsorship
Development of Talent
Ownership & Objectives
Objectives & Ownership
Communication
Communication
Respect of Individual
Learning & Skills Development
Learning & Skills Development
Managing Change
Value Chain Management
Safety and Health
Workplace Organization H & S
Team- Building and Teamwork
Employee Involvement & Idea
Implementation
Open & Free Communication
Teamwork
Problem-Solving & Problem-Avoidance
Idea Implementation
Employee
Involvement
20 Keys of Business
Excellence
Leadership
Leadership
Leadership
20 Keys of Site
Excellence
Achieving Dreams
New Product & Process Introduction
Employee
Involvement
Internal Customer Focus
Team Recognition
Team Work & Recognition
Problem Solving & Avoidance
Meeting Effectiveness
Waste Elimination&
Lead-Time Reduction
Project Management
CI Culture
External Customer Focus
Metrics & Measurement
New Culture for the
Organization
Improvement Planning/AOP
Information Systems Management
Supplier Development
Shareowner Value Mindset
Continuous Improvement (CI) &
Social Responsibility
Achieve Competitiveness
Tool Utilization
Employee-Valued Culture
People Supportive Strategies
Employee-Valued Culture
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WS001
White Shirt 2 Day
Day 1
Implementation Drivers
20 Keys
Gap
Steering Committee
Assessment
Self Assessment
Implementation Plan
CI Plan
Ref #
2-1
3-1
Tons
Recognition
Process
(Progress
Celebration)
3-2
4-1
5-1
Status
100%
9/1/00
95%
9/22/00
100%
8/28/00
0%
11/3/00
9/22/00
BOS chart for blisters
Floatation of strip at entry - ATQPS Entry team
suggestion
R. Dzurney
95%
R. Casebeer
10%
Properly install pots on ovens
R. Casebeer
6-1
6-3
Target Date
11/3/00
5%
11/3/00
Cuno Replacement
P. Mutter
75%
A/C Duct Work Cleaned
R. Dzurney
50%
9/29/00
Oven Heat Exchanger Seal
C. Arnold
10%
12/25/00
P. Mutter
45%
10/6/00
C. Arnold
95%
6-2
Jan-00 Feb-00 Mar-00 Apr-00 May-00 Jun-00 Jul-00 Aug-00
7-1
Replace emboss rolls
7-2
Revise w ork instruction for w edges
10/6/00
9/22/00
Internal Reject Pareto - August '00
t. rej
percent
140
70%
63%
120
57%
100
60%
40%
35%
60
40
Review
Ref #
1
2
50%
49%
80
Goals
Resp.
R. Casebeer
5-2
1999
Avg
Site
Description
BOS chart for line stops
BOS chart for off color
R. Dzurney
Rockw ell on-site to investigate tensions
fluctuations
R. Casebeer
Evaluate standard set-up for tensions and oven
settings on a per part basis
C. Arnold
1-1
Internal Reject Tons Trend
Goal 150 Tons
800
700
600
500
400
300
200
100
0
30%
20%
18%
20
3
Description
1999 (Tons) Jan-00
Feb-00
Mar-00
Line Stop
1045
78
155
90
Off Color
524
24
40
13
Scratches in Paint
210
4
Blisters
183
Apr-00
May-00
Jun-00
Jul-00
Aug-00
64
43
39
35
125
81
123
53
58
92
0
0
29
19
0
24
37
0
61
19
116
42
65
28
0
16
0
32
0
22
61
97
3
48
29
0
12
125
37
28
Totals
760
354
146
359
5
Scratches in Metal
0
0
6
Dirt in Paint
195
43
7
Canoe
0
0
0
8
0
4
6
7
40
64
Totals
2157
145
353
178
286
184
273
244
506
2169
131
356
10%
0
0%
Dirt in Paint
Line Stop
Off Color
Scratches in
Metal
Canoe
Implementation
Follow Up
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WS001
White Shirt 2 Day
Day 1
Organization
…Accountability To Support WS / EI
Chairman/
President/
Officers
• CHAMPION
• ADVOCATE
• COMMUNICATE
• RECOGNITION
•
REINFORCE
THE VISION
BG President/
BG VP
Operations
 VERIFICATION
Site and
Functional
Directors and
Managers
 IMPLEMENT
IMPLEMENTATION
CULTURAL
CHANGE IN
PLAN (WS Philosophy)
THE SITE
 COMMUNICATE
 COACH
 RECOGNITION
 ALIGN THE
 CHAMPION
VISION
 CHAMPION
LOCALLY
 COMMUNICATE
 TRAINING
PERSONNEL
All Other
Managers
&
Supervisors
 IMPLEMENT
CULTURAL
CHANGE
WITHIN THEIR
TEAMS
 COACH
 ALIGN THEIR
All
Other
Personnel
 EMBRACE
CULTURAL
CHANGE
 PARTICIPATE IN
EI TEAMS
 TAKE
OWNERSHIP
TEAMS TO THE
VISION
 CHAMPION
 COMMUNICATE
 TRAINING
PERSONNEL
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WS001
White Shirt 2 Day
Day 1
C.I.
Accountability To Support WS / EI
Functional /
Regional /
BG CI Directors
C.I. Corporate
Team &
BG W/S Champions
CI Leader
• SUPPORT THE TRAINING &
IMPLEMENTATION
 INTEGRATE / COORDINATE WITH  DEVELOP TRAINING &
• TRAIN LEADERS
 PROVIDE CI TRAINING AND
• COMMUNICATE
• CHAMPION
• SUPPORT & MONITOR
PROGRESS
IMPLEMENTATION PROCESS
SITE C.I. PLAN
TOOL SUPPORT
 COMMUNICATE
 CHAMPION
 COACH




TRAIN LEADERS
COMMUNICATE
CHAMPION
ASSURE C.I. LINKAGE - SUPPORT
AND MONITOR PROGRESS
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WS001
White Shirt 2 Day
Day 1
Changes Takes All Of Us
Individual
Group
Organization
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WS001
White Shirt 2 Day
Day 1
Nine Key Concepts
1.
2.
3.
4.
5.
6.
7.
8.
9.
Respect the individual
Achieve dreams
Employee involvement
Teamwork
Leadership qualities and roles
Develop talent
Open and free communication
New culture for the organization
Achieve Competitiveness
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WS001
White Shirt 2 Day
Day 1
Work to Improve Integration of Complementary Initiatives
Succession Development
Planning
Leadership
Profile
Knowledge
Recognition
Learning
Tool
Performance Incentive
Pay Plan (PIPP)
Performance
Management
Team
Performance
AM
Performance
50%
25%
25%
Business Unit
Performance
Collaborate / Coordinate to Derive Full Potential of White Shirt
Philosophy and Human Resources Initiatives
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WS001
White Shirt 2 Day
Day 1
Recognition & Rewards is :
• Diversity
Focused on creating shareowner value
that recognizes & motivates individual
& team performance.
is promoting a culture
that provides
opportunities for
everyone to maximize
their personal and
professional potential
by utilizing their unique
skills, experiences and
perspectives.
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WS001
White Shirt 2 Day
Day 1
1. Respect The Individual
• Focus On People
• Consider individual differences
• Have clear and open communication
• Be flexible
• Be available and open
• Promote mutual supportive relationships
• Promote confidence in relationships
• Promote mutual learning
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WS001
White Shirt 2 Day
Day 1
• Feedback
• Problem Recognition
• Problem Solving
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WS001
White Shirt 2 Day
Day 1
OBJECTIVES,
TECHNOLOGY,
STRUCTURES,
TECH. CAPABILITIES
ATTITUDES
Subjects NOT
opened to
conversation
VALUES
FEELINGS
INTERPERSONAL
CAPABILITY
Unconscious Subject
Subjects
opened to
conversation
Conscious Subject
Conscious vs. Unconscious
DEFENSES
WISHES
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WS001
White Shirt 2 Day
Day 1
" The seasons are going by and,
suddenly, without our perception, we get
to the moment when the seeds that we
forgot to plant last fall are not springing
out "
From an unknown author
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White Shirt 2 Day
Day 1
2. Achieve Dreams
• Personal satisfaction in work and home
• People feel important and that they make a difference
• See the company as a tool to achieve dreams and
prepare for the future
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WS001
White Shirt 2 Day
Day 1
A Company
• Should be a tool for individual and society’s evolution
as well as Company success
• Must be managed by those who have a clear vision of
their life’s mission and who are able to simultaneously
create both moral and material value
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Revolutions
WS001
White Shirt 2 Day
Day 1
Industrial Revolution
Revolution of Conscience
Era of Knowledge
Dream Revolution
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WS001
White Shirt 2 Day
Day 1
Era of Knowledge
Raw material
•
•
•
•
Intellectual capital
Emotional capital
Intuitiveness capital
Information capital
Knowledge capital is
worth more than any other
type of business capital.
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White Shirt 2 Day
Day 1
3. Employee Involvement
• Focus on human element
• Mind not muscle
• Develop Ownership
• Create motivation out of the daily routine
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WS001
White Shirt 2 Day
Day 1
Key Points That Give Advantage
• Clear objectives
• Clearly defined strategies
• Clear perception of deficiencies
• Sense of teamwork
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WS001
White Shirt 2 Day
Day 1
Make every meeting become a…
Meeting with Opportunity
Create an environment promoting …
Self-Leadership
Self-Authority
Self-Knowledge
The knowledge capital within the minds of employees
produces the best solutions for the Company.
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WS001
White Shirt 2 Day
Day 1
Rules for a Successful Meeting
• Everyone involved in the problems represented
• Senior-level sponsorship for every meeting
• Have the employees speak first
• Make the meeting a priority without conflicting agendas
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WS001
White Shirt 2 Day
Day 1
The importance of “ Why”
Continuously asking WHY is responsible for
the greater part of the success reached by
the White Shirt:

Why is it dirty?

Why is it broken?

Why stop?

Why is it taking so long?

Why is it difficult?

Why the delay?
FAILURES = INSPIRATION
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WS001
White Shirt 2 Day
Day 1
Increasing Responsibilities to Associates
Responsibilities
Non-routine
Routine
Manager
Supervisor
Employee Involvement Team
Time
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WS001
White Shirt 2 Day
Day 1
Future / Current State
FUTURE STATE
IMPROVEMENT
SUGGESTIONS
FOCUS:
MEDIUM / LONG
TERM
STYLE
ENTREPRENEUR
INTEGRATOR
LEADERSHIP
CONFLICT
INTEGRATION
CURRENT STATE
(NOW AND HERE)
FOCUS:
SHORT TERM
STYLE
MANUFACTURING
ADMINISTRATION
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WS001
White Shirt 2 Day
Day 1
Employee Involvement Team?
You are the key to the success or failure!
Because you are the leader!
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WS001
White Shirt 2 Day
Day 1
4. Teamwork
• Organization pyramid has changed
• Worker drives improvement ideas
• Management provides vision and support
• Success is contingent upon everyone being part of the team
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WS001
White Shirt 2 Day
Day 1
A Team
A group becomes a team when it
begins to pay attention to its
processes and works together to
solve the problems that affect it.
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WS001
White Shirt 2 Day
Day 1
Competition vs. Cooperation
Only our external competitors are a threat to our business
Cooperation is important to making our business strong
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White Shirt 2 Day
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Cooperation
• Trust is the basic condition
• A plant must be made up of teams that work together
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White Shirt 2 Day
Day 1
Internal Customers And Suppliers
• What do you need?
• How do you want it?
• When do you need it?
• Where do you need it?
• Why can’t we do it?
• We did it!
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White Shirt 2 Day
Day 1
5. Leadership Qualities & Roles
• Understand people
• Nurture and capitalize on talents
• Develop a mature work force
• Enable workers to solve problems and improve
processes
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WS001
White Shirt 2 Day
Day 1
Chart for Analysis
INSTRUCTIONS ...
Individual Task
Group Task
From the concepts
• Mute: Don’t communicate
• Deaf: Not well informed
• Blind: Don’t see the vision
• Clumsy: Need additional skills training
Consolidate the group’s individual results from each
classification
Define the percentage of employees that you believe can be classified as below in your site ...
Classification
Individual %
Group %
Mute
Deaf
Blind
Clumsy
**Working in small groups to determine what % of employees that they believe can
be classified as Mute, Deaf, Dumb, Clumsy in their department.
Now that they are more aware of the different personalities/behaviors how can this
be a benefit?
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White Shirt 2 Day
Day 1
Teamwork
Self-management
Trust
LEADER
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White Shirt 2 Day
Day 1
Self Management
• Leader develops people
• People look for the solutions
• People make the right decisions
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WS001
White Shirt 2 Day
Day 1
Teamwork
• Leader communicates the objectives
• Leader reflects the organization’s values
• Leader enables self management
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WS001
White Shirt 2 Day
Day 1
Trust
• Clear communication
• Relationship between leader and the team based on trust
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White Shirt 2 Day
Day 1
The Ego Trap
• Perceive the scenario changing
• Appreciate initiative and self-motivation
• Be aware of leader/employee relationship
• Teamwork
• Be aware of the ego trap
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White Shirt 2 Day
Day 1
Training & Development
• The mediocre teacher tells
• The good teacher explains
• The superior teacher demonstrates
• The great teacher inspires
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White Shirt 2 Day
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Nine Key Concepts
1.
2.
3.
4.
5.
6.
7.
8.
9.
Respect the individual
Achieve dreams
Employee involvement
Teamwork
Leadership qualities and roles
Develop talent
Open and free communication
New culture for the organization
Achieve Competitiveness
59
Thank You for your time
Today’s Presentation is Over!
WS001
White Shirt 2 Day
Day 1
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