Transcript Slide 1

Worklessness in East Salford
(Broughton and NDC)
Contents of this report
1. Rationale, process and stakeholders
2. The baseline and the story behind it
3. Our current response
4. Key issues and principles for a reformed approach
5. Improving outcomes (now, soon & later)
What do we mean by worklessness?
‘Worklessness refers to those of working age who are either
in receipt of unemployment benefits; out of work and
looking for a job; and those who are economically
inactive (that is those who are of working age not in
work; full time education or training; and those not
actively seeking work)’.
Source: renewal.net
East Salford: A changing area, where the challenge of
Connecting People is critical
Kersal
Irwell
Riverside
The SPOTLIGHT process
Week
(up to) 1
2-3
3-4
5-6
Bi Monthly
Stage
Planning
The issue
The response
Delivery
Agreements
Stock takes
Key
Products
&
Tasks
Agreed case
for
SPOTLIGHT;
Team
established;
Resources
secured;
Methods
planned;
Stakeholders
engaged;
Analysis of the
systems,
structures and
incentives in
the delivery
chain
Immediate,
medium and
long term
commitments to
improve
delivery – made
to high level
panel of LSP
Exec.
Regular high
tempo checks
on delivery
against
commitments
Analysis of the
issue and its
cause and
effects on
families,
individuals,
neighbourhoods
‘Quick wins’ – supporting local ideas
1. Rationale, process and stakeholders
2. The baseline and the story behind it
3. Our current response
4. Key issues and principles for a reformed approach
5. Improving outcomes (now, soon & later)
Key LAA targets related to this issue
Improve employment rate in
most deprived wards
&
Narrow the gap with UK
Improved basic and
employability skills
Increased Competition
Significantly reduce
child poverty
Objective 1
Improve economic prosperity
through educational attainment,
skills, employment & enterprise
Increasing Enterprise
Enabling local people
to achieve their
full potential
Increased employment
in the city
Improve
economic wellbeing
of young people
Employment – The comparative picture
Employment rates in Salford and UK wide
Employment Rates Nationally
Average UK employment rate
100%
80%
Salford
60%
Kersal
Broughton
40%
20%
0%
Source: Average & National employment rates: Annual Population Survey 2006/7
Kersal & Broughton employment rates: Census 2001
Benefits – Highlighting the issue
Benefit claimant rates by ward
Incapacity benefits
Job seekers
Lone parents
Others on income related benefits
Carers
BROUGHTON
BROUGHTON
Langworthy
Little Hulton
Ordsall
BLACKFRIARS
BLACKFRIARS
Pendleton
Winton
Barton
Weaste and Seedley
Walkden North
Eccles
Pendlebury
KERSAL
KERSAL
Swinton North
Irlam
Cadishead
Claremont
Walkden South
Swinton South
Worsley and Boothstown
0%
5%
10%
15%
20%
25%
30%
35%
Benefit claimant rate as a proportion of the working age population
Source: CESI 2006
40%
Benefits – The impact on children
Children in Families on Benefits - Salford in comparison to
the North West Region, Regional Centres, and Great
Britain
JSA
Incapacity Benefits
Lone Parents on IS
40%
35%
% of children
30%
25%
20%
8,020
15%
177,950
122,380
1,442,860
79,370
42,240
509,500
10%
5%
3,380
0%
490
18,350
12,940
185,650
Salford
North West Region
Regional Centres
Great Britain
Source: CESI 2006
Benefits – Some progress, but not enough!
Benefit Claimants in East Salford
2000
1750
1500
1250
JSA
1000
IS (Lone Parents)
IB
750
500
250
0
2004
2005
2006
2007
The picture of need - What the data tells us
Benefit Claimants (Broughton: Feb 2007)
1715 people, of whom
IB:
55% Claiming due to
Mental Health
issues
60% claiming for
over 5 years
Incapacity Benefit
980 people
Only 20% claiming
for less than 2 years
65% of claimants
male
40% aged over 50.
Only 5% under 25
JSA:
Jobseekers Allowance
290 people
Lone Parents (claiming IS)
240 people
Other Benefit Claimants
205 people
Other Inactive:
Students, Retired,
Others – Orthodox
Jewish?
Other Economically Inactive (Census 2001)
1850 people
75% of claimants
male
60% aged 25-49
Lone Parents:
Over 90% female
Other Benefits:
Carers, Disabled,
Bereaved
Skills - what the data tells us
•
•
•
•
•
•
•
High proportion of residents with Skills for Life needs (estimates
from 2003 survey)
More community Skills for Life delivery in Broughton than elsewhere
in Salford
Increasing trend in participation and achievement in full level 2 and
3 in FE. Level 2 qualifications regarded by Govt as minimum
standard qualifications
233 employers engaged with Train to Gain in Salford, 24, in East
Salford
Better sharing and availability of data from LSC, but real issue of
time lag in receipt of data
Lack of data available on the positive impact of improving skills on
progression into employment / further learning
High demand for ESOL in Broughton in last 3 years; impact of
changes in funding for ESOL provision and development of new
ESOL for work qualifications not yet known
Extensive stakeholder engagement
• Mapping of strategic, political, community and front line
stakeholders with briefings
• Weekly East Salford management group meeting
• 120 people consulted – 55 residents, 60+ workers & 4
employers
• Workshops with Strategic and Frontline Workers facilitated by
the Broughton Trust, Partners IN Salford & Vision 21
• Focus groups and one to ones with residents/ customers
• Salford City Council Business Team led employer consultation
• Questionnaires via intranet and email
A highly complex issue - different perspectives
Fear
Unaware
of
services
Debt
No
Good role
model
Peer
pressure
RESIDENTS
Disincentives
Workless
culture
Aspirations
Need to
support
minorities
DELIVERY
BODIES
WORKLESSNESS
Postcode
Socially
unaware
Skills
50% do
not
employ
EMPLOYERS
Forced
to
apply
Childcare
Transport
Benefit
trap
Need to
Recognise
client
journey
Need
flexible
joined up
services
Short-term
Funding
Need
softer
outcomes
Real lives: What it can mean to be workless in
East Salford
People who have claimed IB for 2 or more years are more
likely to retire or die than go back to work!!
31 yr old Incapacity Benefit Claimant,
Kersal
• 3 yrs+ workless
40 yr old Incapacity Benefit claimant,
Broughton
• 2 yrs+ workless
• Suffering from mental health issues
• Lacking in social skills
• Low skills levels & need for training
• Confused about in-work benefits
• Referred to
• Low confidence & motivation
• Suffered from domestic violence
• Multiple health issues inc.
agoraphobia
• Referred to
• Broughton Trust
• Salford Construction
Partnership
•Together Women project
1. Rationale, process and stakeholders
2. The baseline and the story behind it
3. Our current response
4. Key issues and principles for a reformed approach
5. Improving outcomes (now, soon & later)
A basic model of the current delivery system
JCP and
LSC
provision
Local enhanced
provision (e.g.
Jobshops)
Local
engagement
services (e.g.
Broughton Trust,
CHAP)
UNIVERSAL SERVICES
LOCALITY
PROVISION
‘Community
focus’
We have mapped our current response
using the stages of commissioning
Understanding need
Planning & deciding
Quantitative Data
Perception Data
Community
Engagement
Strategy
Operational Planning
Procurement
Reviewing
Delivering
Performance Monitoring
Evaluation
Learning
Changing Delivery
Operational Delivery
Understanding need
Strengths
• Reliable
DWP claimant count data available at SOA level and some other local
data
• Community and Voluntary sector are good at engaging local people and
understand need – Community Research well established
Weaknesses
• Key data not available at local level or frequent enough to direct delivery
• Data sharing and boundary problems
• Issue of ‘unknown’ workless e.g. employment rate/ claimant count for orthodox
Jewish population
• Weakness in tracking outcomes for customers who move into work
• Unclear role for community development and engagement staff
• Benefits trap - a key issue for local residents
• Lack of community ownership of worklessness & skills issue, not top priority
Planning and deciding
Strengths
•Clear governance and accountability at Sub-Regional and City-wide levels
(Team Manchester, City Strategy, EDLSP)
• Established and emerging structures at local area level (NDC, East Salford Task
Group)
Weaknesses
Lack of locally focused provision due to bulk service commissioning
arrangements (DWP/LSC)
• Funding sources are not aligned and procurement activity is fragmented and
short-term e.g. DAF
• Barriers to contracting with the 3rd sector
• East Salford’s worklessness “hotspot” has not been targeted
• Employer engagement is fragmented & has not addressed poor perceptions of
local workless residents
•
Delivering
Strengths
• Range
of locally based services e.g. Jobshops in Broughton and NDC areas
• New delivery opportunities in healthy living centres, extended schools, libraries,
RSLs
• An improving employment rate trend
Weaknesses
Lack of services in Higher Broughton and limited outreach across area
• Perceived lack of culturally sensitive provision in Jewish community
• Lack of customer awareness of services
• Weak incentives for customers to engage – financial and health barriers
• Poor travel horizons of customers and low levels of car usage
• Weak information and referral mechanisms between services: under-used role
of ‘top up’ provision, esp. financial advice & 3rd sector
• Weak incentives for providers to focus on furthest from the labour market
• Payments are input not outcomes focused
• Inflexibility of the core service
•
Reviewing and Learning
Strengths
• Claimant
count performance monitoring city-wide and by ward
• Innovation in commissioning in NDC e.g. CHAP
• National and sub-regional mechanisms for sharing good practice
Weaknesses
Performance monitoring city wide not by neighbourhood and ward (except for
LAA & CS targets)
• Limited incentives in performance management system – (payments)
• Performance of mainstream contracted provision not fully understood
• Impact of existing third sector activity unclear
• DWP contracted & Jobshop provision only tracked to 13 weeks in work
• Softer outcomes and distance travelled not measured
• No formal mechanisms for sharing good practice at local level
•
1. Rationale, process and stakeholders
2. The baseline and the story behind it
3. Our current response
4. Key issues and principles for a reformed approach
5. Improving outcomes (now, soon & later)
“An integrated system that can engage, remove barriers
and supports people into skills and jobs”.
JCP…
LA level
additional
provision
Local
engagement and
integrated
services: Health,
social care,
criminal justice
housing, CVS
UNIVERSAL SERVICES
LOCALITY
PROVISION
A collective approach
Right services for the right
people
‘WRAP
AROUND’
Clear referral routes
Services to scale
Everyone on board – an
urgent service and
community priority
Achieving Transformation: Keeping it real
WHAT ARE WE
TRYING TO
ACHIEVE?
A transformational
improvement in
employment rate
outcomes
WHAT DO WE NEED
TO CREATE TO GET
US THERE?
A flexible & integrated
system that can engage,
remove barriers &
support people into jobs.
Support from
Government,
communities &
employers to enable this.
HOW DO WE DO
THIS?
New….
Systems?
Services?
Structures?
Incentives?
Relationships?
Attitudes?
“Support from Government to enable this”
• City Strategy
• Multi Area Agreement
• DWP Green paper and Commissioning
framework (incl. Flexible New Deal)
• Working Neighbourhoods Fund
• LSC Capital Investment & Commissioning
Strategy for North West/GM
1. Rationale, process and stakeholders
2. The baseline and the story behind it
3. Our current response
4. Key issues and principles for a reformed approach
5. Improving outcomes (now, soon & later)
Summary of the key strengths
Some good 3rd
Sector providers
Employment
opportunities in
Salford
Strong partner / front
line worker
commitment
Worklessness in
East Salford
Good range of
community
venues in NDC
Strong partnership
structures
Summary of the key challenges
Limited capacity
Poor health & high
of IAG & outreach
levels on IB
Weak local data
and
performance
monitoring
Commissioning
system not
designed to
reach furthest
away
Inflexible and
fragmented
delivery
system
Unclear role of
3rd sector
Worklessness in
East Salford
Financial
exclusion
Cultural
barriers, low
aspirations &
travel horizons
Negative
employer
perceptions
The 5 big achievements so far
1. Improving understanding of needs
• Financial Exclusion research has gone out to tender
• LSC discretionary funding secured for local research of skills
for life levels
2. Strategic commissioning of new services
• New ‘wrap around’ services: innovative worklessness
engagement & support provision. Broadening the provider base
& improving outreach
The 5 big achievements so far
3. Integration of Health and Employment advice
• GP cluster leads signed up to brokering employment and
learning advice from their surgeries – a brand new, powerful
incentive and engagement tool in the system
• Social Prescriptions tender out in NDC area
4. Improving capacity of local delivery
• Information Advice & Guidance capacity building programme
for front line workers & VCS launched
• Integration of Employment IAG in Mobile Information Centre,
first session delivered in Broughton
• DWP (+ DAF) funding secured for Financial Capability
worker to focus in East Salford
The 5 big achievements so far
5. Extensive stakeholder engagement
• Engagement & consultation with extensive range of
stakeholders, including 55 customers (beyond customer
satisfaction), 60+ frontline workers & strategic managers,
businesses and the Jewish community
• Role of 3rd Sector in community research
The 6 big challenges
1. A ‘new’ approach to address worklessness
• Use Working Neighbourhoods fund to deliver a new “family”
approach to addressing worklessness (incl. NEET), low
aspirations and skills
• Develop role of Registered Social Landlords & Neighbourhood
Management Teams in tackling worklessness
2. Raise aspirations IN Salford
• Need ‘Community Ownership’ for the need to change, make
worklessness and skills a top community priority
• Develop Peer Mentoring Programme
• Undertake high profile “raising aspirations” marketing
campaign, promoting success stories
The 6 big challenges
3. A systematic approach to mapping skills
• Regular, timely and small area data required
• Individual skills levels for workless residents
4. Joining up health and employment
• Continue to integrate Health and Employment systems to
address health issues & move people into work
• Significantly increase effort to reduce IB claimant levels
The 6 big challenges
5. Integration of commissioning and delivery
systems
• Continue to develop new commissioning arrangements &
engage 3rd sector in delivery system
• Increasing flexibility and plugging gaps within the system
6. Accessible services to excluded groups
• Ensure culturally sensitive provision is available to Jewish
community
• Adopt small area approach where required – tackle the
‘hotspots’ e.g. under Mandley Park
Worklessness in East Salford
(Broughton and NDC)
Questions & Answers