Transcript Competencies dealing with People

Education and Career Guidance
(ECG)
Helping our students realise their dreams
Aug 2014 Issue (Secondary)
Content
• Work Competencies
• New ecareers.sg Parents’ Brochure in 4
languages
• ITE Course Information Cards for Sec 3NA/NT
Work Competencies
Help our students practise these
competencies to be better prepared for their
entry into the world of work.
Competencies in dealing with
People
Leading Others
Establishing Focus
Developing and communicating goals in support
of the School/ CCA’s mission
This provides direction and meaning to people’s work
Providing Motivational Support
Enhancing others' commitment to their work
Key competency distinguishing leaders from
managers
Fostering Teamwork
Getting groups to learn to work together cooperatively
Increasingly, important work must be done by teams. Everyone should be
able to work constructively as a team member and many people need to
develop the skills of team leadership
Empowering Others
Conveying confidence in others to be successful
Allowing them freedom to decide how they will
accomplish their goals and resolve issues
Enhances team’s productivity and competitiveness with better
utilisation of people’s skills
Managing Change
Initiating or championing change; helping others to
successfully manage major changes in the School/ CCA
Most organisations need significant, ongoing change in
structure, work processes, procedures and styles of
management to remain competitive
Developing Others
Delegating responsibility and coaching others to
develop their capabilities
In developing others, leaders demonstrate the commitment of
the team to its members and thereby enhances motivation and
productivity
Managing Performance
Providing others with clarity about expectations and clear
feedback about performance; dealing firmly and appropriately
with performance problems
The direction, standards and follow-up ensure that the team
achieves its goals
Competencies in dealing with
People
Communicating and Influencing
Attention to Communication
Passing information on to others who should be kept
informed
This ensures that everyone in the team/ CCA understands the
overall direction and that the efforts of different groups are
aligned with each other and the overall plans
Oral Communication
Speaking clearly and logically so that others can follow your
reasoning and understand your message
Maintaining and directing the flow of dialogue by paraphrasing
what the other person has said to verify your understanding
Very important to your effectiveness when working in teams
Written Communication
Expressing yourself clearly and concisely with an
appropriate style to effectively reach an audience
Most people should be able to write effectively especially for
the documentation of important information
Persuasive Communication
Plan and deliver different arguments in support of a position
with information or data that will have a strong effect on others
Important for anyone who wants to gain others’ support for
initiatives
Critical to leaders in establishing the vision for the team
Interpersonal Awareness
Noticing what people are feeling when they are not
stating it and showing that you care about their
concerns
Essential in influencing, selling, team leadership and people
management
Influencing Others
Accurately anticipate the implications of events for various
stakeholders and identify solutions that benefit all to gain
support from the real decision makers
Organisations are moving away from hierarchical structures The
increasing use of teams requires influence skills, rather than
authority, to gain support
Building Collaborative Relationships
Develop, maintain and strengthen partnerships with others who
can provide information, assistance and support
Relationships are important in large organisations where people might be
reluctant to lend support to others whom they do not know and trust
Competencies in dealing with
Business
Preventing and Solving
Problems
Diagnostic Information Gathering
Identifying the information needed to clarify a situation, seeking
that information from appropriate sources and using skilful
questioning to draw out the information
Ensure that you have the right information to make good decisions, prevent
problems or develop contingency plans to cope with potential problems
Analytical Thinking
Approaching problems by using a logical, systematic
and sequential approach
The basis for problem solving, decision making, project
management, time management and priority setting
Forward Thinking
Anticipating the implications and consequences of situations and
taking appropriate action to be prepared for possible
contingencies
Gain and maintain people’s support by accurately anticipating
and preparing for their reactions to new information and to
major changes
Conceptual Thinking
Finding effective solutions by taking a holistic, abstract
or theoretical perspective
Required for solving problems that affect many teams or
processes and for problems that require innovative approaches
Strategic Thinking
Analysing your competitive position by considering market and
industry trends, existing and potential customers, and strengths
and weaknesses as compared to competitors
Maximising chances for competitive success with a medium-tolong term plan
Especially important for senior managers
Technical Expertise
Depth of knowledge and skill in a technical area
Tasks requiring basic technical knowledge are being automated,
leaving a large proportion of jobs that require technical problem
solving and creativity that depend on Technical Expertise
Competencies in dealing with
Business
Achieving Results
Initiative
Identifying what needs to be done and doing it before
being asked or before the situation requires it
More initiative will be required with flexible work
arrangements becoming more common as work is performed at
home without direct supervision
Entrepreneurial Orientation
Looking for and seizing profitable opportunities; taking
calculated risks to achieve goals
Central determinant of success in business and in
sales
Fostering Innovation
Demonstrating support for organisational changes
needed to improve its effectiveness
Companies that do not innovate will not survive
Innovation enables great leaps in productivity and profitability
Results Orientation
Focusing on the desired outcome of the work; setting challenging
goals, focusing effort on the goals and meeting or exceeding
them
Enables an individual to set and achieve challenging goals;
accomplishing more in a shorter time
Thoroughness
Ensuring that one’s own and others’ work and information are
complete and accurate; careful preparation for meetings and
presentations; following up with others to ensure that
agreements have been fulfilled
Displayed by most good managers
Minimises problems in most situations
Decisiveness
Making difficult decisions in a timely manner
Necessary for senior management
Does not mean making decisions impulsively or
intuitively
Competencies in dealing with
Self-Management
Self Confidence
Faith in one’s own ideas and ability to be successful; taking an
independent position in the face of opposition
Important in gaining opportunities, support for your ideas and
followers when you attempt to provide leadership
Stress Management
Functioning effectively when under pressure and maintaining
self-control in the face of hostility or provocation
Many jobs today involve high levels of stress because of
increased pressure for results, threats of job loss and an
organisational environment involving continual change
Personal Credibility
Demonstrating concern in your work to be a
responsible, reliable and trustworthy team member
Pre-requisite to be treated as a serious member of the group to
be entrusted with important responsibilities and leadership
roles
Flexibility
Open to new ways of doing things and willing to modify your
preferred way of doing things
Information technology has led to broader and ever-changing
job responsibilities
People who cannot demonstrate flexibility will not survive in
most organisations
Did You Know?
“Many studies show that young people cite their
parents most frequently as the main influence
in their occupational plans
No other group even comes close”
Sarah M. Shoffner and Richard H. Klemer, (authors of “Parent
Education for the Parental Role in Children’s Vocational Choices”)
Did You Know?
The most influential people in the eyes of students are....
Survey conducted by IDA, 2012
New ecareers.sg Parents’ Brochure
• Now available in 4 official
languages
Schools are encouraged to avail these
brochures to parents to help them
tap on ecareers.sg as a resource in
guiding their children make informed
decisions along their education and
career journeys
Click on image in slide presentation
mode to download from OPAL.
ITE Course Information Cards
Specially Prepared for Sec 3NA/NT
10 sets have been delivered to each school
Download from OPAL: Softcopies of the cards, lesson plans &
counsellors’ guide (Scroll down to Sec 3 resources)
*Cards may be used till 2016
Acknowledgements
Adapted from:
1. The Value-Added Employee: 31 Skills to Make Yourself Irresistible to any
Company (1999) Gulf Publishing Company, Houston, Texas.
Images from:
1. Microsoft Clipart
2. www.graphicstock.com
Suggestions/ Feedback
Should you have any suggestions or feedback, please
contact our ECG Guidance Officer,
Lee Jun Feng at:
[email protected]
Thank you!