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Indiana Corporate Development Webinar Series 2 Course 2: Working with Lowe’s https://careers.lowes.com/default.aspx Tim Grady Tell us a little more about Lowe's efforts towards the disability community as a company. Tell us about the North Vernon initiative. What have been the strongest positives to this point? What have been the biggest barriers? What has surprised you most? What has been the impact on your building, mgmt team, hourly team? What do you look for in a good partner (community agency)? What should agencies avoid in working with Lowes & other businesses? Tips you have on approaching Lowes stores across the state. What supports/services should we be highlighting when approaching you/Lowes stores? Questions from participants Diversity Goal The behavior and actions that support diversity and inclusion come from the conviction of every Lowe's employee-making diversity and inclusion a conscious part of how we run our business, serve our customers, represent ourselves in the community, and treat each other. Inclusion • We treat our customers, co-workers, communities, investors, and vendors with respect and dignity in all interactions. • We offer employees of all backgrounds the opportunity to build their career. • We will enhance the trust of our customers and the satisfaction of our employees through an inclusive environment. • We will provide customer-valued solutions with the best prices, products and services to make Lowe's the first choice for home improvement. Store Opportunities • Store Management Oversee day-to-day operations within our retail locations, focusing on optimizing employee and store performance. • Customer Service Create exceptional customer experiences with every interaction, as you serve as the primary point of contact, and embody Lowe’s dedication to quality service. • Sales Specialists Demonstrate unequalled product knowledge and customer-focus in the presentation and sales of various specialty items for Lowe’s. • Loss Prevention Play a key role in day-to-day store operations; protecting customers, employees and company assets by establishing controls that minimize inventory shrink and losses due to accidents. Store Benefits from Recruiting in Disability Community • • • • • • • Reduced Turnover Reduced Recruiting Costs Training & Screening Savings Increased Brand Loyalty Diversity Impact Clear Community Message Available Incentives