Transcript Document

Patient Online
Programme
Trevor Fossey
Patient Representative
NHS England - Patient Online Programme
Twitter: @Trevor Fossey
Email: [email protected]
A patient’s experience of using Patient Online
www.england.nhs.uk
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Personal access to GP Records
Brief background to access of records at:
Regis Medical Centre, West Midlands
2012
Online
Prescriptions
Online
Booking
www.england.nhs.uk
2013
Power of
Information
2014
Online access
to GP record
2015
Promote to
patients
• On PPG agenda
• from Jan 2014
• PPG to support
• PPG members
engaged using
easy read
document
• E-prescriptions
implemented
• Explain benefits
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Personal access: GP records screen
NHS England
Patient Online
GP
Appointments
Online
Repeat
Prescriptions
Online
View Your GP
Records
Online
www.england.nhs.uk
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GP Appointments Online
Personal Experience: GP Appointments Online
Benefits experienced
What could be improved
Save time spent in phone calls
Wider span of times to be available?
Can book appointment 24/7
Urgent appointments available
View appoints record and book reviews
as required
Only GP – not nurse reviews
Include other appointments
More in control of what has happened
Accuracy e.g. 2010 experience (DNA)
www.england.nhs.uk
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Repeat Prescriptions Online
Personal experience: Repeat Prescriptions Online
Benefits experienced
What could be Improved
No need to visit GP for prescription
Differences in repeat periods
Saves waiting time & car journeys
‘Flags’ to warn of review required
Easy to review & order when required
Process not readily available for
patients, particularly e-prescriptions
Review on Internet eg side effects.
Increased knowledge & engagement
in own wellbeing
Hyperlink to medication information
List of medication readily available,
improves my safety eg. Review with
pharmacist
Medication list readily available when
required eg. Airport Security
No paper prescriptions to lose
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View GP records Online
Personal experience: View GP records Online
Benefits experienced
Summary record
Provides one page overview
Pick up ‘errors’ & get corrected e.g.
Asthma, etc.)
Detailed record
Who has had access, and why (audit
of access = security)
Review what was recorded is
accurate e.g. Depressed?
Review blood test results
Link to review the purpose/outcomes
of tests. Increased knowledge &
awareness = engagement in own
wellbeing
www.england.nhs.uk
What could be Improved
Summary record
Mainly repeat of medications
My summary record does not include
details of strokes or diabetes – guess
from medication
Detailed record
No summary available
No charts/trends available
Not patient friendly & intuitive
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View GP records Online
Personal experience: View GP records Online
www.england.nhs.uk
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View GP records Online
Personal experience: Summary
• Overview/summary of experience
•
Greater involvement in own wellbeing
•
Feel more in control & engaged with my own health
•
Less risk if I have future issues  peace of mind and ‘at ease’
•
More inclined to visit doctor if required (‘man thing’?!)
•
Now feel that Physical Health is on a more equal footing with Financial Health
•
Good foundation for the future & easy to access
Records online “has first enhanced the relationship that I have with my GP
practice - and I am confident that it will improve my health & wellbeing”
www.england.nhs.uk
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