Transcript Slide 1

Advanced Queue Management System
AQMS-32x
ORBIT IT SOLUTIONS.
www.orbititsolution.com
What is AQMS-32?
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Queue management solution that manages customer flow from
initial contact to final service delivery.
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Extremely useful in places such as banks, hospitals, railways,
service centers, embassies, airports, immigration centers,
private medical practitioners, etc. where people have to wait in
line to get a service.
Helps Customers
 Reduces waiting time & speeds up service time.
 Allows customers to be seated or to move about in lobby while
waiting for their turn.
 Ensures smooth and transparent service. Improves service
quality and hence enhances the customers experience.
Helps Employees
 It offers good working conditions where they can be efficient
yet relaxed without being intimidated by the queue of
overlooking customers awaiting service.
 Advanced technology features gives more control to the staff
thereby empowering them to ensure better service.
Helps Managers
 It provides detailed reports like Summary reports, Transaction
Report, Counter Report, Service Report and Operator Report
which gives the number of customers serviced by each counter,
services requested by customers, average transaction time of
counter and average waiting time for customers.
Features of AQMS-32 (1 of 3)
 Simple, user-friendly yet comprehensive and technologically
advanced.
 Works independently through browser and does not interfere
with any user software that may be installed.
 Provision to automatically recall tokens after some specified
time.
 Allows customers to use a single token across multiple services.
Operators can forward tokens between different services.
Benefits of AQMS-32(2 of 3)
 Provision to call tokens from other services so as to distribute
the load.
 Voice announcement of tokens in any language.
 Facility to show promotional message on Token-Ticket.
 Provides detailed comprehensive reports which allow
managers to measure their operator’s performance, optimize
resource allocation, respond to operator workloads and
provide better service to patient.
Benefits of AQMS-32 (3 of 3)
 Cost Effective – AQMS-32 allows you to option for only those
features which are necessary for your application and fit your
budget. The customizable components/modules are:
• Audio Announcements
• Call Pads
• Counter Token Displays
• LCD Displays.
Operating Details
Currently supports:
• 32 services
• 256 counters
AQMS-16 System
Components
1. Token Dispenser Unit
2. Master Token Display
3. Token Ticket
4. Dual-Side Visible Counter Token Displays & Call Pads
5. Software Components
• Manager Console
• Operator Console
• Administrator Console
Token Dispenser Unit
(wall mountable)
• Used to print patient token number.
• Available as a push-button interface.
• Services can be described on the
panel in the regional language.
• System can have multiple token
dispenser units to avoid queuing at
a single dispenser unit and to issue
tokens faster.
Master Token Display
• Available as LCD display or LED
display.
• It is installed in the waiting area.
• It shows the current token being
serviced at each counter.
• LCD displays can be used to show
promotional and informational
messages.
Token Ticket
• Token Number.
• Name of the service selected.
• 3-4 lines of user specifiable text.
It could be a informational or
promotional message.
• Time and date stamp (Position
and size can be configured)
• Information about no. of people
before you and approximate
waiting time. (Can be configured)
Counter Token
Displays & Call Pads
• Installed at each counter
• Displays the current token number which is
being served.
• Has a call-pad to call the next token.
• Token Displays are optional. System can
operate with only call-pads too.
In PC-based systems, even call pads are not
required. Next tokens can be called using
the AQMS software interface called
‘Operator Console’.
Manager Console
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Real-time overview of all the activities going on in patient service area.
Provides detailed reports - summary, transaction , counter, service & operator.
Operator Console
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Operator can call the next token or defer a specified token.
Allows the operator to forward token to another service.
Provides the operator with an overview of all the services. Operator can call
a token from one of the other services and help reduce the load.
Provides a form where operator can enter the transaction details.
Auto Recall Token
• Not all customers respond when their token number is
announced. This maybe because the customer maybe busy with
some other tasks like filling up form/slip or customer may not
have realized that his token has been called. In such cases, after
waiting for a few minutes & re-announcing the token, the
operator calls the next waiting customer.
• AMQS-32 allows these skipped tokens to be automatically
recalled after a specified time.
Defer a Token
• Often a single service may include several tasks. Hence, the
customer may need to wait, while the back-end personnel gets
other related tasks done e.g. processing some form, creating
some reports, etc.
• AQMS-32 allows the operator to defer such a token The
operator can serve the next customer while the background
tasks are being processed.
• The customer can be recalled as soon as these other tasks are
completed and the operator is ready to serve the customer
again.
Forward a Token
• Often customers may require more than one service. In some
cases these services may be interdependent. AQMS-32 allows
customers to use a single token for multiple services.
• Once the patient is served at one counter, the operator can
forward his token to another service from the Operator
Console. The token number gets queued in the other service
and the customer can wait till his token number is announced
again.
Load Distribution
• AQMS-32 provides the operator with a complete view of all the
services and hence the operator can see how many customers
are waiting in each queue.
• If any operator is done serving all his customers and has no more
waiting tokens, he can call customers from one of the other
services. This helps in reducing the waiting time and improving
the efficiency.
How It Works
3. After finishing with one
1. Customer comes in and
customer, the counter operator
presses
2.
Whenahis
button
TokentoNo.
print
appears
a Token
presses a button to serve the
No.the
on
for Master
the service
Display,
desired
he goes
and to
next customer in queue.
waits
the
counter
in the displayed
customer lounge
againstfor
his
The Master Display now shows
his Token
Token
No.No.
andtogets
appear
served.
on the
the next Token No.
Master Display.
2
CUSTOMER VIEW
OPERATOR VIEW
OPERATOR DESK
3
1
LCD
LED
MASTER TOKEN DISPLAY
System can have either or both
TOKEN DISPENSER UNIT
System Overview
PC
TOKEN DISPENSER UNIT
COUNTER 3
MASTER TOKEN DISPLAY
COUNTER 5
COUNTER 8
LAN
Premium Customers
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Tickets can be issued to premium customers in 2 ways:
1. As one of the Services:
• On selecting this option, the customer is put in the
premium queue.
• Customers in this queue are served by separate designated
counters where the customer presents his ‘Premium card’
before getting served.
2. Issued by the Manager or one of the responsible staff
members in order to prevent misuse.
• No. of regular customers after which a premium customer
can be called, is configurable.
Audio Announcements
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AQMS-32 supports announcement of tokens in several regional
languages.
Promotional Information
The LCD Master display can be
configured to show promotional
messages (images/flash) on the right
side of the display and promotional
scrolling text at the bottom.
• Some services may be available only during certain period
of the day. For e.g. “Reports Collection” service maybe
available only up to 4pm.
• Such services can be scheduled to stop issuing/printing
tokens after the specified time in the day.
Only Pay For What You Need
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AQMS-32 allows you to option for only those features which are
necessary for your system and fit your budget.
The following components are optional and not installing them
does not affect the basic functionality of the system.
• Call Pads
• Counter Token Displays
• LCD Master Display
Comprehensive &
Detailed Reports
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AQMS-32 provides detailed reports like Summary Reports,
Transaction Report, Counter Report, Service Report and Operator
Report.
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Allows the manager to measure their operator’s performance,
optimize resource allocation, respond to operator workloads and
provide better service to patients.
TOKEN WISE TRANSACTION
REPORT
COUNTER REPORT
SUMMARY REPORT
SERVICE REPORT
OPERATOR REPORT
Images
FIG: COUNTER TOKEN DISPLAYS
FIG: APOLLO HOSPITAL, KOLKATTA
Contact Us
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To know more details, please get in touch with us.
Email - [email protected]
Website - http://www.orbititsolution.com
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Our detailed address and phone numbers are mentioned here http://www.orbititsolution.com