Transcript Slide 1
R
EALISATION OF
G
ENERAL
P
ROGRAMME FOR
P
ROFESSIONAL
T
RAINING FOR THE YEAR
2012
Team of Professional Training Centre Human Resource Management Service December 2012
General Programme for Professional Training of public servants in the State Administration bodies was adopted at the Session of Government on the 26 th of January 2012.
New topics in the year 2012 - 1/2
• • • • • • • • • • Development of electronic administration – key indicators The basics of sustainable development Drafting the legislation Managing the implementation of legislation Appraisal from the point of view of appraisees The basics of financial operations Strategic/programme budget Audit of financial reports and regularity of operations European Union programmes International cooperation and agreements
New topics in the year 2012 - 2/2
• • • • • • • Preparation of operational programmes within the new EU pre accession assistance instrument for the period 2014-2020 Cooperation of independent state bodies and state administration bodies in human rights protection Human rights protection and the Ombudsman Rules of written communication in administration German language course Statistical analysis of information by the SPSS software Project management by the Microsoft Project software
During the year 2012 training activities were realised according to the Programme
We organized
221 training
With a total number of
3715 participants
And realised
847 days of training and 3085 school lessons
With the support from
a total of 201 lecturers/trainers
Realised training activities per thematic area
ТО Тhematic area
ТО 1 ТО 2 ТО 3 ТО 4 ТО 5 ТО 6 ТО 7 ТО 8 ТО 9 ТО 10 ТО 11 ТО 12 ТО 13 ТО 14 ТО 15 ТО 16 TOTAL Constitutional order and state administration Public Policies Drafting of legislation Civil servants system Public Policies Еuropean integration Public Finance Decentralized management of EU funds Programming international assistance and projects Fight against corruption Management in State Administration Training of trainers Protection of human rights and the confidentiality of data Business communication Foreign language Computer literacy
Number of Training
13 7 20 15 10 14 22 21 9 13 15 1 11 11 18 21
221
21 7 36 15 14 29 26 36 15 13 18 2 11 15 500 89
847 Training days School classeshours
132 42 229 102 90 218 152 250 116 77 132 14 66 120 1020 325
3085 Participants
239 87 254 201 159 136 487 563 261 226 225 8 150 211 275 233
3715
Month
January February March April May June July September October November December
TOTAL
Realised training activities per month
Number of realised training
8 22 28 27 28 20 2 26 22 24 11
135 Number of training days
12 282 107 39 54 32 5 202 101 42 13
Number of school classes
72 717 379 247 318 195 32 548 336 250 89
531 1960 Number of participants
168 439 486 558 592 288 23 396 274 337 154
2554
Top ten training with highest attendance
2.
3.
4.
5.
6.
1.
7.
8.
9.
10.
The process of programming international assistance, identification and drafting of project fiches Preparing a project budget for IPA Planning priority funding areas Personal data protection Drafting of project fiches for IPA Basic principles of EU fund management under a Decentralised Implementation System (DIS) Strategic/programme budget Appraisal of civil servants – from the setting of work objectives to evaluation Protection against discrimination The basics of the European Union
Support from the Donors – 1/2
• • • • • • • International Organization of Francophonie Goethe Institute in Belgrade and the Ministry of Foreign Affairs of the Federal Republic of Germany Hanns Seidel Foundation in Belgrade Conrad Adenauer Foundation in Belgrade Bundesakademie für öffentliche Verwaltung Federal Republic of Germany USAID ‘Business Enabling Environment Improved’ Ministry of Finance project ‘Further Support for Implementation of DIS’ and ‘Further Support for Implementation of the Management of EU funds under DIS in the Republic of Serbia’
Support from the Donors – 2/2
• • • • SIGMA (Support for Improvement in Governance and Management) SIGMA (Support for Improvement in Governance and Management) Ministry of Labor and Social Policy – Directorate of Gender Equality ‘The Fight Against Sexual and Gender-based Violence’ Team for Social Inclusion and Poverty Reduction – Office of the Deputy Prime Minister for EU Integration with the support of the Swiss Agency for Development and Cooperation and the Ministry of Foreign Affairs of the Kingdom of Norway Project ‘Support to the Office for Cooperation with Civil Society: strengthening the dialogue and cooperation between Government and Civil Society on creating incentive framework for development and sustainability of Civil Society organizations’, Ministry of Foreign Affairs of the Government of Great Britain
E
VALUATION OF
T
RAINING
R
EALISED DURING THE YEAR
2012
In the goal of QUALITY ASSURANCE, the feedback regarding various aspects of the quality of held training is gained, amongst other, through the evaluation questionnaires which participants complete at the end of every training.
The results of quantitative and qualitative processing of evaluation questionnaires (2523 of them) will be shown further.
EVALUATION RESULTS
expectations of participants met in full – 75,72% c.s.
self-estimation on their knowledge on topic – training duration – “long enough” – 74,91% c.s.
+1,42 differ applicability of newly acquired knowledge – 4,16 training organisation efficiency – 4,60 overall mark of training – 4,52 source: 2.523 completed evaluation questionnaires
OVERVIEW OF EVALUATION RESULTS
1/2
Overview of evaluation results January – December2012
Thematic area
01 - Constitutional order and state administration 02 - Public Policies 03- Drafting of legislation 04 - Civil servants system 05 - Public Policies 06 - Еuropean integration 07 - Public Finance 08 - Decentralized management of EU funds 09 - Programming of international assistance and projects 10 - Fight against corruption 11- Management in State Administration 12 - Training of trainers 13 - Protection of human rights and the confidentiality of data 14 - Business communication 16 - Computer literacy
Total
Number of completed evaluation questionnaires
Total 208 78 233 180 145 154 368 45
Efficiency in organising training
Average 4.48
4.75
4.63
4.49
4.65
4.71
4.57
4.30
Participants expectation met in full
Average
Usefulness of training material
Average 70.73% 73.20% 84.09% 82.02% 74.35% 83.39% 69.32% 73.85% 4.09
4.64
4.61
4.52
4.40
4.53
4.36
3.98
Turnout of participants
Average 70.65% 75.10% 85.51% 69.18% 72.15% 61.13% 70.68% 84.66%
Overall mark
Average 4.33
4.51
4.59
4.48
4.43
4.70
4.47
4.11
189 192 197 6 122 170 10 2523 4.54
4.45
4.69
4.67
4.47
4.73
4.92
4.61
65.70% 65.55% 75.28% 100.00% 63.11% 83.40% 87.50% 77.02% 4.17
4.12
4.47
4.67
4.28
4.63
4.92
4.44
66.31% 68.74% 67.27% 57.14% 73.01% 73.10% 94.44% 72.41% 4.52
4.28
4.58
4.73
4.45
4.82
4.83
4.53
OVERVIEW OF EVALUATION RESULTS
2/2
Overview of evaluation results January – December2012
Thematic area
01 - Constitutional order and state administration 02 - Public Policies 03- Drafting of legislation 04 - Civil servants system 05 - Public Policies 06 - Еuropean integration 07 - Public Finance 08 - Decentralized management of EU funds 09 - Programming of international assistance and projects 10 - Fight against corruption 11- Management in State Administration 12 - Training of trainers 13 - Protection of human rights and the confidentiality of data 14 - Business communication 16 - Computer literacy
Total
Applicability of the newly acquired knowledge
Average
Self-estimated level of knowledge before
Average
Self-estimated level of knowledge after
Average
Self-estimated level of knowledge before/after
Difference 3.98
4.00
4.27
4.18
4.00
4.31
4.13
3.68
2.65
3.14
2.74
2.97
2.74
2.76
3.11
2.38
4.09
4.41
4.17
4.29
4.14
4.30
4.16
3.88
1.45
1.27
1.44
1.31
1.39
1.54
1.05
1.50
Duration ‘long enough’
Average 74.65% 57.91% 80.17% 79.47% 71.16% 82.34% 78.96% 81.85% 4.02
3.79
4.34
4.83
4.14
4.41
4.50
4.18
2.43
2.80
3.03
3.33
2.99
2.83
2.84
2.80
3.89
4.11
4.38
4.50
4.31
4.41
4.33
4.21
1.46
1.31
1.34
1.17
1.32
1.58
1.50
1.41
78.43% 85.64% 74.21% 83.30% 67.83% 62.54% 54.15% 73.74%
Trainer performance
137
is the total number of hired trainers/lecturers
18
trainers with mark
5 115
trainers with mark from which:
14
trainers with mark
101
trainers with mark
above 4 4-4,5 above 4,5
and only
4
trainers with mark
below4
TRAINING WITH HIGHEST OVERALL MARKS
Overall mark of training is an average of marks for specific aspects of training: applicability of knowledge, quality of trainer, organisation of training, productivity of discussion, and usefulness of training material Topic title Overall mark Public relations German language – Intermediate course - lower level (B1) Building interpersonal relations Advanced Database Job analysis and planning HR needs 4.93
4.90
4.88
4.83
4.83
H
IGHEST MARKS REGARDING SPECIFIC ASPECTS
1/3
Efficiency in organising training
Job analysis and planning HR needs Building interpersonal relations German language – Intermediate course - lower level (B1) Public relations The basics of sustainable development
Average mark 5,0 Expectations of participants met in full
Job analysis and planning HR needs Health and safety at work HR selection methods German language – Elementary course - higher level (А2) General Training of Trainers - training skills improvement Presentation Professional training – from needs assessment to evaluation
100%
H
IGHEST MARKS REGARDING SPECIFIC ASPECTS
2/3
Usefulness of training material
Database German language – Intermediate course - lower level (B1) Advanced Database Public relations Rules of written communication in administration
Applicability of the newly acquired knowledge
Building interpersonal relations General Training of Trainers - training skills improvement Rules of written communication in administration Job analysis and planning HR needs Public relations
Productivity of discussion in training
Public relations German language – Intermediate course - lower level (B1) Strategic management in state administration The basics of tax operations in state administration Monitoring, evaluation and reporting in medium-term and strategic planning
Average mark
5.00
5.00
4.96
4.93
4.90
Average mark
4.86
4.83
4.81
4.75
4.71
Average mark
5.00
5.00
4.91
4.90
4.87
H
IGHEST MARKS REGARDING SPECIFIC ASPECTS
3/3
Duration of training ‘long enough’
Corruption prevention mechanisms Ethics in state administration Professional training – from needs assessment to evaluation Feasibility study and cost-benefit analysis Quality management
Проценат
100.00% 96.90% 95.85% 95.20% 95.00%
Positive difference in self-estimated level of knowledge before/after training
Presentations Database Statistical analysis of information by the SPSS software Public appearance Building interpersonal relations
Difference
2.44
2.44
2.31
2.15
2.00
Trainer expertise, manner of presentation, communicativeness/openness, patience, the attention given to the participants, charisma, kindness, systematic, good preparation, interestingness, efficiency, experience and skills, precise and clear exposure, active approach, direct approach Acquired knowledge usefulness in completion of work assignments, better oversight/systematized existing knowledge, removing all doubts, the participants understood examples and acquired guidelines for future doings Communication/interaction with trainer/other participants, productivity of discussion, chance to ask questions, trainers openness to questions, active involvement, exercises/workshops/concrete examples, good group dynamics, exchange of experience, commenting dilemmas/issues in everyday work Organisation of training efficiency, enough time for the trainers and for discussion, globally - training is perfect, satisfaction with training in full, the manner of training
There were few remarks concerning: • Short duration of training - extend the duration of training due to the broadness of thematic area and the scope of matter • Use of examples – insufficient, inadequate, unadjusted, too much time dedicated to the initial part of training • Technical aspects – stuffiness, bad illumination, no catering/organized lunch break Comments and suggestions of participants: • Most of them concern general appraisal for trainers, organization of training, support provided for future work, and finally the pleasure for participating, along with the possibility to apply the acquired knowledge.
• The conclusion would be that, in most cases the participants express positive comments regarding their attendance in training. There are fewer negative comments which tend to be more to the point, and therefore represent the basis for improvement of organization of training planned for the forthcoming part of the year.
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