SHS Board Meeting Welcome!

February 25, 2010 Agenda set for 8:30a-3:00p

Board Agenda

02/25/10 8:30 – 9:30 9:30 – 9:45 9:45 – 10:05 10:05 – 10:15 10:15 – 11:15 11:15 – 12:15 12:15 – 1:00 1:00 – 1:15 1:15 – 1:30 1:30 – 2:10 2:10 – 2:20 2:20 – 2:30 2:30 – 2:45 3:00 5:00 6:30 • • • • • • • • • • • • • Agenda Review & introductions Level setting with 2010 (3 up/3 down) Resource 1: Budget (John Templin) Break Resource 2: People

Resource 3: Tools

Working Lunch – address timely business issues • Bylaw Verbiage Change • • • SHS / IIE to become active in the national electronic healthcare records initiative (BOT needs a response) SHS Scholarship – collecting donations • • Newsletter process – what are we going to do?

IIE Annual Meeting representation? BOD monthly meetings Business meeting overview (David Cowan) Break Resource 4: Time Defining success break out / brainstorming groups Report out Next Steps & Conference Reminders • • LATER TODAY: • Committee Meetings Reception Meet in lobby & walk to dinner

SHS and it’s history …

Founded in 1948, IIE is dedicated to serving the professional needs of industrial engineers and all individuals involved with improving quality and productivity.

Health services became part of IIE in 1968.

SHS officially became a society of IIE in 1988 . The society's mission is to contribute to the improvement of healthcare processes through systems engineering, analysis, and process improvement methods. SHS encourages the exchange of ideas and innovative techniques among healthcare professionals through a variety of mediums. Among the more than 700 members of SHS are management engineers, nurses, CEOs, directors of continuous improvement, administrators, clinicians, physicians, department managers, and students.

Do You Remember 1988?

EVENTS

• United States Presidential Election 1988 George H. W. Bush (Republican) defeats Michael Dukakis (Democrat) • Suspected Libyan terrorist bomb explodes on Pan Am jet over Lockerbie in Scotland on December 21st killing all 259 on board and 11 on the ground • Savings and Loan scandals • March 16 – Iran-Contra Affair: Lieutenant Colonel Oliver North and Vice Admiral John Poindexter are indicted on charges of conspiracy to defraud the United States

TECHNOLOGY

• The Hubble Space Telescope is put into operation • The US Stealth Bomber is unveiled • First transatlantic fiber optic cable laid able to carry 40,000 telephone calls simultaneously • The first major computer virus infects computers connected to the Internet.

Do You Remember 1988?

Most Popular TV Shows Most Popular Movies 1. The Cosby Show 1. Beetlejuice (NBC) 2. A Different World (NBC) 3. Cheers (NBC) 2. Big 3. Bull Durham Most Popular Books Fiction 1. "The Tommyknockers" by Stephen King 2. "Patriot Games" by Tom Clancy Academy Awards Grammy Awards Best Picture: "Rain Man" Best Director: Barry Levinson ... "Rain Man" Best Actor: Dustin Hoffman ... "Rain Man" Best Actress: Jodie Foster ... "The Accused" Record of the Year: "Don't Worry, Be Happy" ... Bobby McFerrin Best Song: "Don't Worry, Be Happy" ... Bobby McFerrin Best Album: "Faith" ... George Michael Male Vocalist: Bobby McFerrin ... "Don't Worry, Be Happy" Female Vocalist: Tracy Chapman ... "Fast Car" AVERAGE NATIONAL PRICES POSTAGE STAMP BREAD MILK GAS CAR INCOME HOUSE 1988 0.25

1.28

2.00

1.07

$7,222.00

$13,929.00

$123,182.00

TOP 40 SONGS 1. SWEET CHILD O’ MINE – Guns N’ Roses 2. NEVER GONNA GIVE YOU UP – Rick Astley 3. WISHING WELL – Terence Trent D’Arby

Welcome to 2010!

Introduce yourself Where do you live?

Why Healthcare?

What were you doing in 1988?

SHS Board of Directors 2010-11

•

President 2010 2011:

Marci Jackson •

President Elect

Lucy Young •

Immediate Past President:

David Cowan • ▫ ▫

Directors 2008 2011

Mickey Patrick Pauline Hogan •

Director 2009 2012

▫ Jim Brachulis ▫ ▫ Todd Schneider Jean Ann Larson •

Director 2010 2013

▫ Tangie Craft ▫ Ron McDade •

Treasurer 2009 2011

▫ John Templin

THANK YOU & FAREWELL to Departing SHS Board of Directors

Immediate Past President: Pierce Story & Director: John Cook

2009 Initiative Assessment 3 Up / 3 Down

• Successful healthcare conference / ASQ strategic alliance • 300+ participants & 18 sponsors/exhibitors • Joint content / poster sessions

•

2009 Initiative Assessment 3 Up / 3 Down

Successful healthcare conference / ASQ strategic alliance • 300+ participants & 18 vendors • Joint content / poster sessions • Consistent Committee Activity • Membership • • • Newsletter Kick-off : HC Initiative with V. Sahney And MANY OTHERS Consistent communication: a record 17 monthly newsletters without one missed since 08/08 Launching “No Wait ED” Seminar A new tool was created & shared every other month Social Networking More than 24 initiatives outlined for 2011 Monthly budget updates & 2011 draft budget Hosted four webinars with 140 attendees Awards & Recognition Membership scorecard SHS Only membership launched 4 new diplomates 6 participants: 2010 leadership development course

•

2009 Initiative Assessment 3 Up / 3 Down

Successful healthcare conference / ASQ strategic alliance • 300+ participants & 18 vendors • Joint content / poster sessions • Consistent Committee Activity • Membership • • • Newsletter Kick-off : HC Initiative with V. Sahney And MANY OTHERS • Go Live! SHS web site • Web site committee input • • Individual contributions / feedback IIE staff effort

2009 Initiative Assessment 3 Up / 3 Down

• Member Retention SHS Membership 2005 - 2009 900 800 700 600 500 400 300 200 100 0 Total Non-students Industry Students

Quarter

Total Students Professors Industry

2009 Initiative Assessment 3 Up / 3 Down

• Member Retention • Student outreach / engagement • • Scholarship Student Paper promotion • • Virtual chapters Participation in Regional IIE meetings

2009 Initiative Assessment 3 Up / 3 Down

• Member Retention Tom Best Jean Ann Larson • Student outreach / engagement • • Scholarship Student Paper promotion • • Virtual chapters Participation in Regional IIE meetings Ron McDade Kezban Yagci Ashley Benedict • Member Volunteer Resources • MANY individual efforts keeping the engine move forward Gavin Richards Vin Sahney

Resources to be Successful in 2010 Budget People Tools Time

Budget

People

Resource 2: People

Initiatives A. Host expert panel discussions or offer “masters level” sessions at 2011 conference. Bring leaders to the table and encourage dialogue B. Engaging diplomates in specific mission (maybe as defined above) C. Immediately contact all 2010 attendees post conference D. Expand poster sessions at 2011 conference E. Improve "Welcome Kit" for new members F. Pursue SHS / ASQ joint memberships G. Partnering Opportunities: Aligning with professional or corporate organizations ASQ IE Educators Military/ Gov’t Premier Mayo Clinic Veterans Health Association VA CoE H. Membership / Volunteer awards: $50 training voucher. This coupon would be good for 12 months for any SHS education offering including the annual conference I. Leadership Development 2010 & 2011 J. Speaker /representative to the Regional Student meetings and engagement with HC IE university programs.

K. Mentor program at 2011 conference L. Scholarship / Student Paper Competition M. Recognize committee leaders & members: send a letter to their CEOs or craft a press release & forward to organizational newsletter N. Exhibiting at two national conferences (Mayo & one other)

Resource 2: People

Tools

Resource 3: Tools

Initiatives A. Grow web & additional resource so that every IE student knows health care is an option for their career: Initiate on-line education for IEs new to health care B. Provide canned presentation & tools to engage our membership to easily reach out to universities.

C. Combine conference presentations into topical webinar D. Continue offering Webinars / Seminars: Offer content & partner with other professional organizations similar to HIMSS ME-PI E. SHS should have a stronger core message and strategic initiative: drive that message with associated marketing F. Create packaged toolkits / disseminate education programs to put in front of CMO, MHA school programs, Medical school.

G. Identify best conference presentation & use ghostwriting to publish presentations H. Take advantage of current technology tools / websites / social networking making them ever present I. Foster (push & encourage) great presenters to submit papers to fellow organizations J. Constantly seek to improve SHS website based on member feedback

Resource 3: Tools

Resource 4: Time

• Committee Structure / Assignments • Committee Meetings • Board of Directors Fall Meeting

2009 SHS Committees …

Body of Knowledge Membership Tools & Content Webinar/ Seminar Website Development Leadership Development Partnering / Industry Impact Conference Academic / Students Partnering with IIE Marketing

What should 2010 look like?

Connecting the Dots

Mickey Patrick Pauline Hogan Jim Brachulis Todd Schneider Jean Ann Larson Tangie Craft Ron McDade Lucy Young David Cowan Marci Jackson

Resource 4: Time

• Board Monthly Meeting • Board of Directors Fall Meeting ??

Similar to the events list of 1988, what will people be saying about SHS in 2011?

We know we were successful if …

2010 SHS Annual Conference

• Slideshow feedback • Conference responsibilities • Wear your shirts tomorrow • Business meeting (reserved table?) vs. mentor responsibilities • • • Attend tonight’s reception & the vendor reception Make the rounds & thank the vendors SHS booth duty – if you cannot fill, find a replacement • SHS Scholarship donations • Recruit those volunteers!