Transcript Web 2020 - asc.edu

A partnership of …
Alabama
Supercomputer
Authority
and
What is Web 2020?
• Web 2020 is a technology support program available
free of charge to technology coordinators in the 34
school systems (within the 12 counties) located in
Region 2020’s service area.
• ASA is the technical services partner.
• Technical expertise is available in:
– Computer Systems, Operating Systems, Internet, Wide Area
Networking, Local Area Networking, Computer/Network Security,
and Virus Protection
• Region 2020 applied for and received funding from
local foundations for the implementation of Web 2020
for the 2002-2003 school year.
Purpose
• This project was designed by and for
technology coordinators to address common
concerns that they face everyday.
– “It is challenging to keep pace with the fast
changes and developments of technology
offerings and enhancements.”
– Technology coordinators “may not have
access to resources that can help with very
difficult problems.”
Implementation
• Dedicated Help Desk support for technology
coordinators in the Region 2020 area
– Provided during school hours only to technology
coordinators and their designees
– Toll free phone number
– Email address
– Multi-tier technical support
• Online Region 2020 education website and
listserv
– ASA provides and maintains the web server and the website.
• Technical support site visits
Online Support
• Website (http://www.web2020.k12.al.us/)
– Searchable Frequently Asked Questions
• Answers to frequently asked questions from help desk inquiries
• Answers to frequently experienced problems from listserv discussions
• Contributions (best practices) from tech coordinators and their teams
– Member’s Area (password protected to protect privacy)
• Includes contact information, links to technology websites, and a listing
of the hardware and software packages that each system uses
(survey).
• Promote networking among members
• Listserv (http://list.k12.al.us/cgi-bin/lyris.pl?enter=web2020)
– Users exchange information, ideas, solutions, and experiences
amongst themselves
– Password protected to prevent vendors from participating
Site Visits
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Router configuration
Switch configuration
Proxy server configuration
PIX firewall configuration
H.323 configuration
Linux servers in schools
–
Web/Email server, SPAM filtering
software, MRTG, IP Audit-Web
• Windows XP remote
installation
• Windows 2000 server
installations and upgrades
– Domain controller
• Novell upgrades
• SQL
• Virus Protection
• General Security / Wireless
Security
• Voice and video over IP
• Private IP addressing / NAT
• IP Multicast
• Quality of Service
• State provided T1 / PIX
firewall
• Additional bandwidth
consultations
• LAN / WAN growth
consultations
Another Benefit
• Site Tours
– Met at GW Carver High School in Birmingham
• Hopefully coordinators were more inclined to use each
other as resources after meeting face to face
– Technology coordinators had an opportunity to:
• Observe state of the art equipment
• Ask questions about implementation
Statistics
• Number of FAQ’s posted: 20
• FAQ Categories: DNS, Email, Networking, Novell,
Security, and Windows
• Out of 34 eligible systems ASA has conducted site
visits for 20 of them.
• Total number of members on the listserv: 90+
• Listserv Categories: Firewall, Viruses, Outlook,
Remote Installation Service for Windows, Distance
Learning, Web EX, Netware Backup, Integrating
students with STI, Advice/experiences on hardware
and software, Switches
Questions
and
Comments