Transcript Problem - Loyola Medicine

Problem
Employees have difficulties understanding
senior management decisions.
Senior management has difficulty
explaining the reasons for decisions and
strategic plans.
Results in low trust and the perception that
Loyola lacks open, honest communication.
4.5
4
3.5
3
2.5
Performance
Importance
2
1.5
1
0.5
0
There is a climate of trust in our organization. There is honest, open communication between
all levels.
Most Likely Causes
A great deal of information is analyzed
when management identifies strategic
plans and makes decisions.
 It is difficult to share all the
information because it is complex and
lengthy.
 There is less time than in the past to
take staff from work to share
information.
 As a result, employees don’t
understand how or why decisions are
made.
Solution
The decision was made to use interactive Learning
Maps sharing information management uses to make
decisions, including:
 Changes in current healthcare environment
 Recruitment and retention challenges
 Changes in consumer expectations
 Competition
 Financial challenges
Development
 Gained senior management support
 Identified an inter-disciplinary planning
team
 Identified a vendor experienced in
healthcare to help create the map
 Piloted the map with employees
 Made changes to the map based on
employee and management feedback
Implementation
 125 leaders participated in the Learning
Map and recommended implementing it
system wide.
 42 facilitators were trained
 Over 350 sessions were held over 7
months covering all shifts and days of the
week
 Over 3700 employees participated
Employee Evaluation Results
4.5
4
3.5
5=
strongly
agree
3
2.5
2
1.5
1
0.5
0
Increas ed m y
unders tanding
of changes
affecting health
care.
Increas ed m y
unders tanding
of challenges
facing Loyola.
Helped m e
unders tand
how Loyola's
s trategic plans
will help m eet
the challenges .
Gave m e a
better
unders tanding
of m y role and
how I can
contribute.
Is a good tool
to learn
im portant
inform ation
about Loyola.
Was enjoyable
and
inform ative.
Employee Evaluation Results
90%
80%
70%
60%
50%
% agree or
strongly agree
40%
% disagree or
strongly
disagree
30%
20%
10%
0%
Increased my
Increased my
understanding of understanding of
changes
challenges
affecting health
facing Loyola.
care.
Helped me
understand how
Loyola's
strategic plans
will help meet
the challenges.
Gave me a
Is a good tool to
better
learn important
understanding of
information
my role and how
about Loyola.
I can contribute.
Was enjoyable
and informative.
Follow-up and Next Steps
 Communicated results through InSide the
System, Employee Information Exchange and
Leadership Roundtable
 Celebrated facilitator contributions
 Analyze and follow up the 1300 employee
suggestions
 Compare 2004 Employee Opinion Survey results
to 2001.
 Continue to seek creative ways to share complex
information
Team Members





Armand Andreoni
Trisha Cassidy
Mary Denisienko
Sue Flores
Cindi LaPorte





Denise Nedza
Kathy Orms
Anne Porter
Dan Post
Sandy Swanson
Special Thanks to the
Learning Map Facilitators
Carmen Acevedo
Mary Altier
Armand Andreoni
Rick Bacchi
Jan Bartel
Carolyn Bik
Kathleen Brannigan
Barb Buturusis
Trisha Cassidy
Sandy Chakonas
Marianne Chybik
Jan Ciccarrelli
Pam Clementi
Marie Coglianese
Melanie Concklin
Mary Denisienko
Fr. Gino Donatelli
Vada Grant
Marilyn Hauser
Alan Hoffstadter
Debra Howe Popovich
Mike Jarotkiewicz
John Kirsits
Joanne Klumpp
Rose Lach
Terri Lee
Virginia Martinez
Helen Moore
Pam Morgan
Mary Morrow
Denise Nedza
Anne Porter
Tim Ressel
Sue Rhomberg
Monica Rose
John Scanlon
Brian Slavinskas
Sandy Swanson
Charlie Vanderwarf
LuAnn Vis
Kathi Zadak