in Bulgaria

Nikolay Vassilev

Minister of State Administration and Administrative Reform

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1.

eGovernment in Bulgaria - periods of development

Preparatory period – 2002 E-government strategy 2.

Experimental period – 2003 / 2005 Pilot projects/Best practices 3.

Period of the Dynamic development – Processes of eGovernment implementation are foreseen;

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Preparatory period

2002 г.

•

“Strategy of the modernization of the State Administration – from the joining to the integration”, adopted with the Decision № 465/ 2002of the Council of Ministers

• •

eGovernment Strategy , adopted with the Decision № 866/ 2002 г. of the Council of Ministers; eGovernment Action Plan 2004 2005 г.;

•

Basic model for One stop shop, adopted with the Decision № 878/ 2002 of the Council of Ministers;

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Experimental period – 2003 / 2005

1.

2.

3.

Actions with the main directions as follows: Implementing the 20 indicative electronic services (defined by the European Commission) for the citizens and business; Development of the electronic services at the Central and Local level; Implementation of the electronic document and electronic signature in the work of the Administration; 4. General purpose, basic (conceptual) and methodological projects;

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Period of Dynamic development

1. European dimensions (especially for creating conditions for development of trans-borders services for citizens and business as common European market); 2. Business Process Re-engineering in the State Administration; 4. Development of multi-channel access for e-Services; 5. Prioritization of the system integration and interoperability; 6. Technical Modernization of the State Administration; 7. Education of administrative staff to use and implement IT

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Vision Statement for e-Government in Bulgaria

The Government of the Republic of Bulgaria will provide modern and efficient governance, while using the means of contemporary information technologies in order to meet the real needs of citizens and businesses at any time and any place

.

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Strategic goals

• • •

To provide modern, efficient, high-quality and accessible public services to the citizens through electronic means; To expand the technological capabilities of citizens, to facilitate them in their daily lives and to involve them in the government decision-making process; To create the optimal organizational capacity for the effective functioning of the State Administration according to the principles, rules and best practices of the European Union.

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•

Framework of the Bulgarian e-Government

Strategic Framework

– Strategy for Modernization of the State Administration – e-Government Strategy •

Operational Framework

– Action Plan for Modernization of the State Administration – Action Plan for e-Government Implementation

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Electronic document exchange Decision of the Council of Ministers № 153/ 05.06 2004 according to the Law for the electronic document and electronic signature

It defines as follows the state bodies, which could not decline

the receiving of electronic documents

, signed with universal electronic signature

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Business Process Re-engineering

We have to re-engineer processes and procedures to use IT for increased efficiency

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General technological rules

1. Interoperability and system integration; 2. “One stop shop” – delivery of e-services – services with added value; 3. Semantic compatibility and data integration; 4. General integration platform (Gateway, Middle Office); 5. Technological neutrality.

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Portal for eGovernemnt services egateway.government.bg

• change of address registration • personal social insurance info • company social insurance info • actual status of companies • Information portal of Bulgarian institutions

portal.government.bg

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Portal of regional and municipal administrations

Stara Zagora

egateway.sz.government.bg

• birth certificate •State owned property certificate • complaints to police • construction permission •…many others –

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PROJECTS – good practices

eGovernment services portal egateway.government.bg

General Tax Administration

https://www.taxadmin.minfin.bg/dds/

Ministry of Transport and Communications www.mtc.government.bg

Employment Agency www.nsz.government.bg

Information portal of Bulgarian institutions portal.government.bg

Portal of the State Administration sadocs.government.bg

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PROJECTS – good practices

Euro integration portal eurosmac.government.bg Portal of the regional and municipal administration – Stara Zagora egateway.sz.government.bg

National library http://www.nationallibrary.bg

Site of the Varna region www.vn.government.bg

Site of Gabrovo region www.gb.government.bg

Site of Yambol region www.yambol.government.bg

Municipal site Stara Zagora city.starazagora.net

Municipal site Dobrich dobrich.city.net

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e-Service challenges

• Standardized development and implementation of e-Service processes • Standardization and improvement of administrative services • Standards for data exchange • Standards for document encryption • Standards for access to resources and services • Quality standards

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Financial challenges

• State budget – coordination for more effective IT spending • Municipal budgets • Donor programs • Public private partnership – outsourcing and out tasking

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Organizational and technological challenges

• Focus on the needs of citizens and businesses • Changes in the organizational structure according to business processes • Technological independence • Standardization and quality management • Web-based solutions • Open standards for data exchange

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e-Government projects with centralized management

1.

2.

3.

4.

Integrated smart card Identification and authorization meta system e-Documents exchange between state bodies Government gateway payment engine

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Monitoring

• •

Business attention to the administrative services delivered by Internet - January 2005

22% increase the number of Internet user in communication with the state bodies; Rapidly increasing number of Internet users who receive information about administrative services from 7.8% in 2004 to 24.8% in 2005; • •

Obstacles to the using of eServices:

Problems related to the security and protection of personal information; Price and requirements of the electronic signature

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Economist Intelligence Unit (EIU) readiness rankings Country

Denmark UK Austria Ireland Portugal Estonia Czech Republic Hungary Slovenia Latvia Poland Lithuania Slovakia

Bulgaria

Turkey Romania

2004 ranking

1 2 15 16 24 26 27 (tie) 30 31 34 36 38 39 (tie)

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45 50

2003 ranking

n/a 30 n/a 34

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39 43 2 3 (tie) 14 15 22 n/a 27 29 n/a

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Nikolay Vassilev

Minister of State Administration and Administrative Reform

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