Transcript Document

Networking Meeting
21st December 2005
Informal Agenda

Welcome form Kevin Brown - Head of Business Unit CRM

Introduction form Allan Tyrer

Presentation on criteria Jane Norbron

Discussion on full entry criteria

Presentation on Accreditation and Ethics the industry Supercomplaint

The retail Market Daryl Joubert gedas

Lunch

Tour of VW
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 2
General Numbers

24,000 outlets employing 130,000 technicians

18,700 MoT test centres regulated by VOSA

7% (1,680) of organisations report a shortage of
technicians

23% (5,520) of organisations report a skills gap
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 3
Skilled Labour Movements

There are currently 36,000 apprentices in training

Only 40% are expected to graduate so in any one year 4,800
newly qualified technicians enter the industry.

14,700 technicians leaving every year

Net loss of skilled/experienced labour of 11.3% per annum.

Made up by unqualified labour and an ever increasing immigrant
influx from South Africa and Australasia
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 4
Skilled Labour Movements

Average age is 33

40% of technicians between the ages 25-35

30% of technicians between the ages of 35-45

Only 20% over the age of 45
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 5
Skilled Labour Movements

We lose experience technicians because of:

Change in hours, bonuses, shifts

Physical problems

Broken promises

Lack of recognition

Money

Lack of training
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 6
Trade associations

SMMT – 600 members – Fully approved code of practice

RMIf – 9,600 members – withdrawn code of practice

SMTA – 950 members – as RMIf

MVRA – 2,000 members – stage one approval for OFT
code

VBRA – 1,300 fully approved code of practice

13% members of organisations that have OFT codes
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 7
Other countries

Two thirds of the countries that are represented by ARC
have some form of registration or licensing.

Consumer experience seems to be better in the
regulated countries

NCC strongly recommends application of minimum
standards combined with a monitoring system.
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 8
Skills and Assessment

Assessment methods range from course
attendance to full practical tests

Training programmes range from product training
to full needs based development programmes

TNAs are conducted on-line, in assessment
centres or in the workplace
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 9
Manufacturers’ Standards

Post block exemption manufacturers have introduced
standards as a means of differentiation.

These standards range from very basic to many times
more stringent than the OFT requirements.

They mostly concentrate on facilities and equipment

NCC states that high standards seemed to have had little
impact on mystery shops
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 10
The View of the AA
“the motor trade does not embrace the ‘CarWise’ scheme
designed to address the huge problem of incompetent or
dishonest garages. The AA Trust has proposed a
registration scheme for car mechanics as the way to
raise standards and status of the garage repair and
servicing industry.”
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 11
Professional Ethics Supported by
Competence

Which? Motorist Survey:
“In March 2004 we asked 1090 people what they thought they
were getting, and what they wanted out of a mechanic. 93 per
cent of people said they would be concerned if they thought
that their car was being serviced by a mechanic without
suitable qualifications. 87 per cent said they would pay extra for
an approved technician to work on their car.”

John Ferguson Vice President CEPLIS:
“you make recommendations to your customer that is to their
benefit even when it is not to your own commercial advantage”
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 12
Key issues

Establishing and maintaining customer trust and
confidence

Attracting the right people, retaining them and
developing them
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 13
Ethical Principles
‘Making a clear and public commitment to operating with
integrity and honesty is essential to create a greater
level of trust and confidence, and a positive perception
of the …. Profession’ (sector)
Royal Academy of Engineering, Statement of Ethical Principles, October 2005
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 14
Code of Practice - Opportunity

First opportunity to set out an industry
commitment to valuing competence and ethics

Leading to greater recognition & respect

Better employee attraction & retention

Customer trust & confidence
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 15
The Decision

Striking a balance

Desirable

Deliverable

Conscription

Prescription

Endorsing the present situation

Moving Forward
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 16
Roles of Participants

Skills Council - Determining what skills & competences are
required to fulfill 'maintaining competence'.

Awarding Bodies - Confirming achievement/maintenance of
competence.

Professional Association - Maintaining register of competent
individuals, setting ethical standards and monitoring them.

Training providers - Delivering training and assessment,
potentially of both skills & ethics
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 17
IMI Recognition

Vocational Qualifications

Quality Assured Awards

Automotive Technician Accreditation

Membership

Automotive Engineering Qualifications

Engineering Council Qualifications

Automotive Retail Management Standards

Continuing Professional Development
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 18
Vocational Qualifications
 Awarded
at end of training/assessment
 Recognise
 Based
skills & abilities
on National Standards
 Fulfil
entry criteria for membership
 Fulfil
prerequisite requirement for ATA
 Value
diminishes over time
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 19
Quality Assured Awards

Awarded at end of training/assessment

Recognise skills & abilities

Used where training/assessment does not meet
National Occupational Standards

Same Quality Assurance methods

Fulfil Membership entry criteria

Value diminishes over time
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 20
Automotive Technician Accreditation

Recognise Current Competence in a particular field

Benchmarking

Adherence to Ethical behaviour

Most relevant to individuals in ‘active’ role

Time bound

Same Quality Assurance process

Public register
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 21
Membership
 Proof
of historical acquisition of
skills/abilities
 Commitment to Ethical behaviour
 Benchmarking
 Relevant throughout Career
 Supporting benefits/services
 Designatory letters
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 22
Automotive Engineering Qualifications
 Recognition
 Industry
as for membership
specific
 Historical
proof & benchmarking
 Designatory
letters
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 23
Engineering Council Qualifications
 Recognition
as for membership
 Generic
 Historical
proof & benchmarking
 Designatory
letters
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 24
Automotive Retail Management Standards
 Skills
requirements for automotive retail
managers
 Used
to measure management competence
 Jointly
awarded with CMI
 Member
& fellow assessments based on
these standards
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 25
Continuing Professional Development
 Shows
commitment to updating
 Reward
 Not
only
mandatory
 Certificate
of Achievement
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 26
SIG library
Networking and
Learning Meeting
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 27
SIG and ESP
Networking and
Learning Meeting
Members of
the database
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 28
SIG and ESP with a little help from each
other
Networking and
Learning Meeting
Members of
the database
WOM
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 29
What will I put in here?
Networking and
Learning Meeting
Members of
the database
WOM
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 30
SIG and ESP A little steering!
Networking and
Learning Meeting
WOM
Members of
the database
Steering
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 31
What is ESP?

Expert Solution Provider
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 32
What will the ESP database be?

To be the point of reference for consultants and experts
to the motor industry
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 33
How are we going to do this?

Establish credibility

Develop trust and interdependence

Utilise the relationships we have with the industry

Assess and monitor individual members

Compliance to the code of practice
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 34
What are we going to do?

Provide CPD events

Establish a database of consultants and experts

Provide events such as this

Consultants alumni

Learning HUB

Accreditation training

Arms training
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 35
What are we looking for?

Membership of the IMI

Upholding the code of practice

Telephone consultation - half an hour free of charge

Diagnostic day provided free of charge where
appropriate
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 36
Diagnostic Day

Balanced score card

Sales

Aftersales

HR

Legal

Finance
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 37
Code of Practice
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 38
Summary Slide

Vision Statement

Goal and Objective

Today’s Situation

How Did We Get Here?

Available Options

Recommendation
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 39
The Institute of the Motor Industry
Fanshaws
Brickendon
Hertford SG13 8PQ
Tel: 01992 511 521
Fax: 01992 511 548
Email: [email protected]
©2003 IMI - PowerPoint Presentation - Niall Campbell
18/07/2015
Slide 40