Transcript The Accessibility for Ontarians with Disabilities Act

The Accessibility for Ontarians
with Disabilities Act, 2005
How does it affect you?
The Ontario Genealogical Society
Copyright 2011
Today’s Objectives
By the end of the session you will
understand:
 The Accessibility for Ontarians with
Disabilities Act, 2005 (AODA) and its
importance
 Different types of disabilities and supports
 Ways to assist clients with disabilities
 How this affects The Society and
Branches
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Agenda
•
The Accessibility for Ontarians with
Disabilities Act, 2005 (AODA)
•
Types of disabilities
•
Support for people with disabilities
•
The Act and OGS
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Agenda
•
The Accessibility for Ontarians with
Disabilities Act, 2005 (AODA)
•
Types of disabilities
•
Support for people with disabilities
•
The Act and OGS
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WHAT IS AODA?
The Accessibility for Ontarians with
Disabilities Act, (AODA) became law in 2005
Accessibility standards in the areas of:
Customer Service
Transportation
Information and Communications
Built Environment
Employment
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WHEN MUST WE
COMPLY?
Customer Service Accessibility Standards
Public sector organizations providing goods
and services by January 1, 2010
Private sector by January 1, 2012
All Areas of Accessibility
All organizations will have to meet
accessibility standards in all five areas by
2025
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What must we do to comply?
Establish policies, practices and procedures
on providing goods or services to
people with disabilities.
Use reasonable efforts to ensure that your
policies, practices and procedures are
consistent with the core principles of
independence, dignity, integration and
equality of opportunity.
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Set a policy on allowing people to use their
own personal assistive devices to access
your goods and use your services and
about any other measures your
organization offers (assistive devices,
services, or methods) to enable them to
access your goods and use your services.
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Communicate with a person with a disability
in a manner that takes into account his or
her disability.
Allow people with disabilities to be
accompanied by their guide dog or service
animal in those areas of the premises you
own or operate that are open to the public,
unless the animal is excluded by another law.
If a service animal is excluded by law, use
other measures to provide services to the
person with a disability.
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Permit people with disabilities who use a
support person to bring that person with
them while accessing goods or services in
premises open to the public or third
parties.
Where admission fees are charged, provide
notice ahead of time on what admission, if
any, would be charged for a support
person of a person with a disability.
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Provide notice when facilities or services
that people with disabilities rely on to
access or use your goods or services are
temporarily disrupted.
Train staff, volunteers, contractors and any
other people who interact with the public
or other third parties on your behalf on a
number of topics as outlined in the
customer service standard.
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Establish a process for people to provide
feedback on how you provide goods or
services to people with disabilities and
how you will respond to any feedback and
take action on any complaints. Make the
information about your feedback process
readily available to the public.
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How is OGS complying?
Deadline of January 1, 2012
Activity
Schedule
Responsibility
B. Crawford
S. Sturdevant
Target Audience
Review Act and develop draft
OGS Policy & Procedure
Fall 2010
OGS Executive Council
Revise policy and develop
suggested schedule for
implementation of training
Winter 2010
Seek approval of OGS Policy
and Procedure Committee
Spring 2011
Develop training
Spring & Summer 2011
B. Crawford
S. Sturdevant
All OGS members who work
with the public
Implement training
September 22-23, 2011
September 23, 2011
B. Crawford
S. Sturdevant
Provincial Office Staff
Board
Provide information and
training material for Branches
September 2011
Provincial Office
Branch Chair
Implement training at branch
level
September-December 2011;
and,
As required for new volunteers
in future years
At the discretion of the Chair
All branch executive, council
and volunteers who interact
with the public
OGS Board
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What is a disability?
DISABILITY
Can limit a person’s
ability to carry out
their pursuits. A
person can have a
disability which is
visible, non-visible,
permanent or that
occurs only at
certain times
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ACCESSIBILITY BARRIER
Anything hindering
access by a person
with a disability to
goods, services or
activities
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HANDICAP
Circumstance or
setting putting
someone with a
disability at a
disadvantage.
Handicaps are the
result of accessibility
barriers
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Agenda
•
The Accessibility for Ontarians with
Disabilities Act, 2005 (AODA)
•
Types of disabilities
•
Support for people with disabilities
•
The Act and OGS
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What types of disabilities are there?
Hearing
 Intellectual or Developmental
 Learning
 Mental Health
 Speech or Language
 Physical or Mobility
 Vision

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Agenda
•
The Accessibility for Ontarians with
Disabilities Act, 2005 (AODA)
•
Types of disabilities
•
Support for people with disabilities
•
The Act and OGS
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Support Persons, Service Animals,
Assistive Devices

Support Person – to
assist the client with
any number of things
from communicating
to helping with
mobility or medical
needs
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
Service Animal – a
working animal
which provides
assistance in specific
ways
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
Assistive Device –
tool, technology or
other mechanism
that enables a person
with a disability to do
everyday tasks and
activities
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RESPECT
R - Realize person 1st, disability 2nd
E - Educate yourself on questions
S - Smile and speak clearly and directly
P - Provide service excellence
E - Enjoy providing service excellence
C – Create a friendly environment
T – Thank the customer for business
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Agenda
•
The Accessibility for Ontarians with
Disabilities Act, 2005 (AODA)
•
Types of disabilities
•
Support for people with disabilities
•
The Act and OGS
The Ontario Genealogical Society 2011
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WHAT CAN I DO?
Let’s put it into practice…
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