Transcript E-services in the City of Stockholm

2015-07-18
STOCKHOLM CITY COUNCIL THE EXECUTIVE
OFFICE
SIDAN 1
E-services in the City of
Stockholm
Living in Stockholm should be e-asy
Film
Today’s agenda
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Stockholm in numbers
A successful E-project – heat pumps
Compare Services and other examples
The E-service programme and double benefits
The goals of developing E-services
STOCKHOLM CITY COUNCIL THE EXECUTIVE
OFFICE
2015-07-18
SIDAN 2
Stockholm City Council
 829 000 citizens
 17 companies
 17 central committees
 40 000 employees
 14 district councils
 650 professions
VISION 2030
STOCKHOLM CITY COUNCIL
THE EXECUTIVE OFFICE
2015-07-18
3
Factors of
success for
an e-service
project
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Application for permission to thermal heating, an e-service
A process with large volumes
awarded with GuldLänken, www.guldlanken.se
A process that could be automazed
A great use to the target group
Simplify work on the inside
Presumptions
A complex process with many instances for comments
One-time-applications
Current and reliable maps
STOCKHOLM CITY COUNCIL
THE EXECUTIVE OFFICE
2015-07-18
SIDAN 4
STOCKHOLMERS
Compulsary school
High school
Pre-school
Adult education
Parking permission
Get children
Move back to Sweden
Nursing home
Moving to own house
Home help services
Move abroad
Stockholm city council, executive office
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Internet and broadband expanded
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Active on the web and in social
media
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In general positive to use web and
use self-service
HOW TO SUPPORT
THE FREEDOM OF CHOICE
Stockholm city council, executive office
 Parents
 Stockholmers looking for adult education courses.
 Relatives of Stockholmers
 Stockholmers in general
Stockholm city council, executive office
Compare Services within
pre-school
Film!
Stockholm city council, executive office
Stockholm city council, executive office
Stockholm city council, executive office
Stockholm city council, executive office
Stockholm city council, executive office
Stockholm city council, executive office
Stockholm city council, executive office
Stockholm city council, executive office
2015-07-18
SIDAN 15
Stockholm city council, executive office
Stockholm city council, executive office
2015-07-18
SIDAN 17
Stockholm city council, executive office
Stockholm city council, executive office
2015-07-18
SIDAN 19
Stockholm city council, executive office
Applying for a place in pre-school
 Facilitate choice – what pre-schools are there and what
type of profile do they have?
 Apply direct via the Internet. Automate the process on
the inside as far as possible.
 Option of seeing the queue time and when the
child can get a place
 Alter application
 Following the status of their case
Stockholm city council, executive office
2015-07-18
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Stockholm city council, executive office
2015-07-18
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Care Diary
A service for the elderly and their relatives and friends
Stockholm city council, executive office
2015-07-18
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Stockholm city council, executive office
2015-07-18
SIDAN 24
A distinct political decision and a fair
amount of money
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City council
650 million SEK (about € 7 200 000)
Develop the city’s work by using IT
Aims of developing e-services
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To provide better services for Stockholmer.
To work smarter – ensuring all kinds of matters are dealt with more quickly.
To work more efficiently in order to free up resources for other areas.
To gain transparency and a better overview of what is happening in the city.
STOCKHOLM CITY COUNCIL
THE EXECUTIVE OFFICE
2015-07-18
SIDAN 25
The e-service programme
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Centrally coordinated, controlled and managed
Citizens in focus and the needs of services
Efficient and effective projects – re-use of e-services
and IT solutions
Priorities – analysis of benefit with comparison of cost
in relation to saving and benefit for the citizens
Holistic perspective
STOCKHOLM CITY COUNCIL
THE EXECUTIVE OFFICE
2015-07-18
SIDAN 26
Service area departments
Idea!
Pre-study
Cost benefit
Guidelines
Prototype
Security
Test
Application to
the program
Implementation
Decision 1
Efficiency
Users opinions
Cost benefit
E-service
Decision 2
Follow-up and
coordination
Follow-up
Process with 3
steps
Each project
rapports
Cost benefit
User opinions
Efficiency
Follow-up
E-service program
Stockholm city council, executive office
2015-07-18
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School application – analyzis of internal efficiency
E-tjänstens interna lönsamhet
20,000,000
15,000,000
Belopp (kr)
10,000,000
Kostnader e-tjänst
5,000,000
Intern besparing
Ackumulerad nettobesparing
0
2009
2010
2011
2012
2013
2014
-5,000,000
-10,000,000
År
STOCKHOLM CITY COUNCIL
THE EXECUTIVE OFFICE
2015-07-18
SIDAN 28
Customer
insight and
benefit
Changing
how we
work
Service
transformation
Technology
Stockholm city council, executive office
Financial –
better value
for money
2015-07-18
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So what have we done?
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E-service platform
Integration platform
E-archive
Contact Centre
50 e-services up and running
At least 20 to 30 services in 2010
Extend the programme 2011-2012
Within the line from 1 januari 2013
STOCKHOLM CITY COUNCIL
THE EXECUTIVE OFFICE
2015-07-18
SIDAN 30
Thanks for listening!
Karin Öhlander
[email protected]
Katarina Johansson Tutturen
[email protected]
www.stockholm.se
2015-07-18
SIDAN 31