Support Model Rollout

Download Report

Transcript Support Model Rollout

The Networked Transaction Environment
1
Blackboard’s Product Strategy
 Leading institutions are wiring their campuses to
connect people and resources in new and powerful
ways.
 In moving beyond Meal Plan Administration, these
institutions are deploying their core technologies in
an effort to establish a dynamic and cohesive
commerce and access network.
 Blackboard’s product strategy is to develop and
support the core technologies that enable a true
Networked Transaction Environment.
2
Introducing the Networked Transaction Environment
Networked Transaction Environment -
A true networked transaction environment exists
when any student, teacher or member of the
university community can use a universal account
on campus, off campus, and online for all commerce
transactions, activities and facilities access and web
services.
3
Networked Transaction Environment
4
The Path to the
Networked Transaction Environment
EXPLORATORY
INSTITUTIONAL GROWTH
• A single department
solution
Phase I
SUPPORTED
• Multiple
departments
supported by a
dedicated
administrator
Phase 2
STRATEGIC
TRANSFORMATIVE:
THE NETWORKED
TRANSACTION
ENVIRONMENT
• When any student,
teacher, or member
of the university
community can use
a universal account
• A central account
on campus, off
for all members of
campus, and online
the institution that
• Institution wide
can be utilized both for all commerce
support for
transactions,
on and off campus
all campus
activities and
and maximum
transactions and
facilities access and
student and faculty
event access with
web services.
convenience.
back-office systems
Phase 3
TIME
5
MISSION
CRITICAL
Phase 4
Phase 5
The Benefits of a
Networked Transaction Environment
EXPLORATORY
SUPPORTED
STRATEGIC
MISSION
CRITICAL
INSTITUTIONAL BENEFITS
Phase I
Phase 2
Phase 3
TIME
6
Phase 4
TRANSFORMATIVE:
THE NETWORKED
TRANSACTION
ENVIRONMENT
Phase 5
The Objectives of the
Networked Transaction Environment
EXPLORATORY
INSTITUTIONAL GROWTH
• Meal Plan
Administration
Phase I
SUPPORTED
• Unattended
Commerce
(vending)
• Attended
Commerce
• Meal Plan Admin
Phase 2
STRATEGIC
• Online Financial
Management
• Integration with 3rd
Party Systems
• Event Access
• Facilities Access
• Unattended
Commerce
(vending)
• Attended
Commerce
• Meal Plan Admin
Phase 3
TIME
7
MISSION
CRITICAL
TRANSFORMATIVE:
THE NETWORKED
TRANSACTION
ENVIRONMENT
• Web Services
• Off-campus
Commerce
• Off-campus
• Local Merchant
Commerce
Partnerships
• Local Merchant
• e-Commerce
Partnerships
• e-Commerce
• Online Financial
• Online Financial
Mgmt
Mgmt
• Integration with 3rd
• Integration with 3rd Party Systems
Party Systems
• Event Access
• Event Access
• Facilities Access
• Facilities Access
• Unattended
• Unattended
Commerce
Commerce
(vending)
(vending)
• Attended
• Attended
Commerce
Commerce
• Meal Plan Admin
• Meal Plan Admin
Phase 4
Phase 5
The Features in a
Networked Transaction Environment
EXPLORATORY
INSTITUTIONAL GROWTH
Standards Compliance
NCR Integration and Support
Micros Integration and Support
Point of Sale Devices
Advanced Reporting
Debit / Credit Account Administration
Meal Plan Administration
Phase I
SUPPORTED
Integrated Video Imaging / Card Production
Integrated Network Print Management
Value Transfer Station / Card Mgmt Center
IP Multi-Function Reader
Native TCP/IP Card Readers
Laundry Administration
Vending Administration
Copy Administration
Standards Compliance
NCR Integration and Support
Micros Integration and Support
Point of Sale Devices
Advanced Reporting
Debit / Credit Account Administration
Meal Plan Administration
Phase 2
STRATEGIC
Automated Royalty and Fee Payment
Automated Secure Funds Settlement
Terminal Deployment and Management
Off Campus Merchant Recruitment
Vendor Inventories and Order Fulfillment
Customizable Product Catalog
Integrated Credit Card Payment Gateway
Web e-Commerce with Shopping Cart
Online Account Statements
SIS / Bookstore / Library Integration
SIS / Bookstore / Library Integration
Multi-Site / Single System Capabilities
Multi-Site / Single System Capabilities
Bb Building Blocks
Bb Building Blocks
Status Monitoring
Status Monitoring
Wireless Card Readers
Wireless Card Readers
Facilities / Door Access Administration
Facilities / Door Access Administration
Event / Activity Access Administration
Event / Activity Access Administration
Integrated Video Imaging / Card Production Integrated Video Imaging / Card Production
Integrated Network Print Management
Integrated Network Print Management
Value Transfer Station / Card Mgmt Center Value Transfer Station / Card Mgmt Center
IP Multi-Function Reader
IP Multi-Function Reader
Native TCP/IP Card Readers
Native TCP/IP Card Readers
Laundry Administration
Laundry Administration
Vending Administration
Vending Administration
Copy Administration
Copy Administration
Standards Compliance
Standards Compliance
NCR Integration and Support
NCR Integration and Support
Micros Integration and Support
Micros Integration and Support
Point of Sale Devices
Point of Sale Devices
Advanced Reporting
Advanced Reporting
Debit / Credit Account Administration
Debit / Credit Account Administration
Meal Plan Administration
Meal Plan Administration
Phase 3
TIME
8
MISSION
CRITICAL
Phase 4
TRANSFORMATIVE:
THE NETWORKED
TRANSACTION
ENVIRONMENT
Card Program Marketing
Multi-Institution Branding and Management
Community Building Tools
Web Surveys and Opinion Polls
Web Broadcast Announcements
Automated Royalty and Fee Payment
Automated Secure Funds Settlement
Terminal Deployment and Management
Off Campus Merchant Recruitment
Vendor Inventories and Order Fulfillment
Customizable Product Catalog
Integrated Credit Card Payment Gateway
Web e-Commerce with Shopping Cart
Online Account Statements
SIS / Bookstore / Library Integration
Multi-Site / Single System Capabilities
Bb Building Blocks
Status Monitoring
Wireless Card Readers
Facilities / Door Access Administration
Event / Activity Access Administration
Integrated Video Imaging / Card Production
Integrated Network Print Management
Value Transfer Station / Card Mgmt Center
IP Multi-Function Reader
Native TCP/IP Card Readers
Laundry Administration
Vending Administration
Copy Administration
Standards Compliance
NCR Integration and Support
Micros Integration and Support
Point of Sale Devices
Advanced Reporting
Debit / Credit Account Administration
Meal Plan Administration
Phase 5
The Products for a
Networked Transaction Environment
EXPLORATORY
SUPPORTED
STRATEGIC
MISSION
CRITICAL
TRANSFORMATIVE:
THE NETWORKED
TRANSACTION
ENVIRONMENT
INSTITUTIONAL GROWTH
Blackboard
Commerce Suite
Bb Transaction Sys
BbOne
BbOne
Bb Community Sys
Bb Community Sys
Bb Community Sys
Bb Transaction Sys
Bb Transaction Sys
Bb Transaction Sys
Bb Transaction Sys
(institution wide)
(institution wide)
(institution wide)
(institution wide)
(1 department)
Phase I
Phase 2
Phase 3
TIME
9
Phase 4
Phase 5
A User’s Perspective of the
Networked Transaction Environment
Residential Life
BbOne
Securely enters and
leaves facilities
Local merchants accept
University ID Card as payment
The Online Campus
Check your account balance,
order items online
Bookstore
Purchase goods
and services
Campus Activities
Purchase game tickets
Parking
Pay for garage fees
10
Food Service
Cafeterias and vending
machines
Driving forces behind the
Networked Transaction Environment
EXPLORATORY
SUPPORTED
STRATEGIC
MISSION
CRITICAL
TRANSFORMATIVE:
THE NETWORKED
TRANSACTION
ENVIRONMENT
Client Input
Industry Standards
Open Transaction Environment
Phase I
Phase 2
Phase 3
TIME
11
Phase 4
Phase 5
Client Input
Blackboard develops its products by working closely
with our clients and partners




Product Advisory Boards
Client Listserves
Focus Groups
Blackboard Days in Region
Optimized for incorporating feedback
 Development cycles facilitate stability and enable quick response
to our clients and the market
 Product updates with new features and maintenance
enhancements released regularly
 Clients encouraged to upgrade
12
Industry Standards
Blackboard incorporates industry and technology standards focusing on:
● Usability and Flexibility
● Transaction Integration
● Data Integration
● Data Security
Supported Standards:
AES Transaction Data Encryption
Transaction Integration
Secure Socket Layer (SSL)
Twofish Data Encryption
Bookstore Integration
Parking System Integration
Library System Integration
Student Information System
Integration
Card Production Integration
Wireless Device Integration
Underwriters Laboratories
(UL Listing)
13
R
R
R
R
R
R
R
R
R
R
R
An Open Transaction Environment
 Blackboard's open architecture - “Building
Blocks” - enables you to:
–
–
–
–
integrate third party point of sale systems
leverage partner-developed applications
integrate with existing institution systems
leverage industry standards
 More than 30 community-developed
Transaction Integration Agents available
14
The Networked Transaction Environment and
the Bb Commerce Suite
 The Goal:
 The Solution:
– Achieve a Networked
Transaction Environment
 The Benefits:
–
–
–
–
–
15
Business Efficiency
Student and Faculty Service
New Revenue Opportunities
Safety and Security
Distributed Management
1 Suite
3 Systems
36 Capabilities
200+ Features
Unlimited Possibilities