Transcript Document

Mobile Workforce Management
San Bernard Electric Cooperative,inc.
SBEC Fact List
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117 Employees
•
4 offices
•
3682 miles of line
•
87 miles transmission
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120 miles underground
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26,597 connected meters
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7.22 avg meters/mile
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66 vehicles in fleet
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Territory includes portions of 7 counties in SE Texas.
“There’s a fine line between the cutting
edge and the bleeding edge of
technology.”
Doug Lambert – SBEC IT Manager
What Is Mobile Workforce
Management?
• Mobile workforce management is work
management that includes the integrated
processes and procedures that help your
organization schedule work more efficiently,
meet consumers' needs, utilize assets and
evaluate performance.
(NISC) National Information Solutions
Cooperative
Evolution / History
• 1999 - GPS inventory of all facilities (including pole
numbering) to create accurate digital maps
• 2002 - OMS implemented
• 2003 - Laptops in trucks (~35)
• 2004 - Automatic vehicle location (AVL)
• 2006 - Milsoft Unplugged viewer in trucks
• 2007 - NISC’s iVUE implemented
• 2009 - Mobile Workforce Mgmt implementation
Objectives / Goals
• Paperless Environment
• Streamline of Process
• Costs Savings
• Improve Customer Service
Paperless Environment
• On average, 800 new construction and system
improvement jobs per year that require up to
seven copies per job. 5,600 sheets of paper.
• The average number of sheets for new
construction and system improvement jobs is 3
• 800 x 3 = (2,400) x 7 = 16,800 sheets of paper
• Approximately 12,000 service orders generated
per year
– 59,000 service orders from 2004 – 2009
Paperless Environment
Closed And Scanned Service Orders
2007
2008
Tree – 443
Security Light – 1399
Retirement – 239
Reconnect – 1216
New Connect – 625
Meter Change – 1102
Account Transfer – 2261
Disconnect – 1395
General – 3242
Tree – 456
Security Light – 1389
Retirement – 449
Reconnect – 1269
New Connect – 664
Meter Change – 1143
Account Transfer – 2127
Disconnect – 1428
General – 2985
Total 2007 – 11,922
Total 2008 – 11,910
Paperless Environment
• $6,000 budgeted yearly for printer paper
• $8,300 yearly on Toner Cartridges for all
computer related printing
• $1,200 average cost for a network printer (20)
• Average printer life span (5 years)
• Add 25% more life to printers
Paperless Environment
• Currently we pay $1,200 a month for
a lease plan and maintenance for (4)
copiers
• Downsize copiers
• Buy them outright for a one time
average cost of $2,500 each
• Reduce average monthly
maintenance cost to $50.00 a month
per copier
Streamline of Process
• Legislation adding more duties to
existing employees (Red Flag Rule,
NERC Compliance etc.)
• Replace retirees with technology
(reduce paper shuffling)
• Automation of Workflow Duties
Streamline of Process
• Presently Materials Manager looks at all
staking sheet and manually enters all
construction units into system
• Through Work Force Management
electronic staking sheets will automatically
push materials list into iVUE
• Saving approximately 5 hours of labor per
week for this position
• 52 weeks x 5 hours = 260 hours saved
Streamline of Process
• By Streamlining the process,The position of
Materials Specialist 1, Line Extension
Coordinator and an Apprentice Staking
Tech would be replaced through technology
as well as absorbing job duties between
other employees.
Streamline of Process
• Yearly Salary with benefits for Materials
Specialist 1- $46,600.00
• Yearly Salary with benefits for Line
Extension Coordinator - $69,000.00
• Yearly Salary with benefits for an
Apprentice Staking Tech - $41,500.00
• Combined Yearly Salaries of - $157,000.00
Pricing / Cost Savings Analysis
iVUE E&O Product Suite Cost Summary
Description
Price
Maint.
iVUE GIS
$15,350
$ 850
iVUE Mobile Workforce
$18,370
$ 966
iVUE Staking/Field Edit
$14,010
$ 400
E & O Product Suite Total
$ 47,730
$ 2,216
***Price includes all training with the exception of travel expenses
Pricing / Cost Savings Analysis
• Office supply savings $20,000 per year
(copiers, paper, network printers)
• Salary savings $157,000.00 a year
(eliminating three positions)
• Total expenses $177,000.00 a year or
14,750.00 per month
Pricing / Cost Savings Comparison
• The monthly expense will be $2,216 per month
versus $14,750 under the current process (This
includes salaries as well as office supplies)
• This results in approximately $12,000 per
month in savings which will recoup the initial cost
of $47,000 in four months
Improve Customer Service
• Better Analysis
• Performance
• Real-time Costs
• Decrease Outage Time
© 2009 MIP Project
Implementation / Game Plan
• 2 year process
– 1st six months will focus on service
orders and business process
– 2nd six months will focus on mobile
dispatch
– 3rd six months will focus on moving
from batch process to real-time
– 4th six months will focus on materials
management and staking sheets
Implementation
• Choosing the vendor
– NISC
– Milsoft Utility Solutions
• Platform Interoperability
– MultiSpeak Compliancy
• Truck Communications
– 802.11 Wireless Network near Offices
– 900 mhz Radio System
© 2009 MIP Project
Implementation Advantages
– Why NISC?
• Natural progression because we were already
using NISC as our CIS and GIS vendor
• To avoid any 3rd party vendors
• Pricing
– Why Milsoft?
• 20 year working relationship
• Proven reliable (stand behind their work)
• Coop minded
© 2009 MIP Project
Implementation
• Define the business processes
(How does the work flow?)
• Interdepartmental participation
(effectively dealing with changemanagement)
• Build the business processes into I-VUE
© 2009 MIP Project
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© 2009 MIP Project
Advantages
• Streamline / Automation of workflow duties
• 25% Savings on Office Supplies
• Routing Capabilities
• Fuel Savings
• Increased Life Cycle of fleet
• Better Analysis
• Real time costs
Disadvantages
• Contractors still need paper copies of system
Improvements as well as service orders
• Resistance to Change (“buy in” by all
participating departments)
– Takes Engineering Department twice as long to
do electronic staking sheets compared to
drawing them by hand (only drawing job once)
– Service Orders are used as tangible receipts in
the field for disconnects/collections
– Initial setup requires a lot of customization of the
‘software’ to meet the needs of SBEC business
processes
Mobile Workforce Management
Proceed with caution, patience and optimism
Questions ?
Mobile Workforce Management
Thank You!