Transcript Joint Homelessness Event on Inspection Submission

Prevention First
Workshop on Prevention
Initiatives in Fife
1
What will be covered
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An insight into Prevention First
How Prevention First developed
Key elements of Prevention First
Performance
What has worked
Question and Answer Session
2
The Story So Far
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Scottish Government initiative
HUBS
Partnership approach to homelessness
Fife’s take on it – ‘Prevention First’
Project now live Fife wide
3
Why Prevention?
• Advice led approach
• Part of a suite of Housing Advice
Interviews
• Better / less disruptive for the customer
• Financially better for all concerned?
• Traditional homelessness systems don’t
always work for everyone
4
Prevention First
• Prevention First is about –
– Reducing homelessness in Fife
– Discussing all options first
– Giving the customer information to allow them to
make informed choices
– Assisting customers to retain settled accommodation
– Putting support in early
– Delivered in partnership with the Voluntary Sector
• It is a Culture Change (Customers & Staff)
5
Prevention First
• There are 3 strands of work that have
been developed and evaluated
– Advice & Assessment
• Triage
• Enhanced Housing Options
• Income & Expenditure
– Crisis Intervention (Homeless within next 7
days)
– Early Intervention (Homeless within 8 to 56
days)
6
Initial Approach
Process
Initial Approach to
Organisation
Identify if there
is a risk of
homelessness
Triage Contact/
Form completed
(Same Day)
Statutory
Homeless
Route
Homeless
Now
Abuse, Violence &
harassment
Recording of Information:
Stat Homeless: HL1
Prevention First: FORT CRMS
Decision Made
Route Agreed
Potentially
Homeless
Up to 56 days
Advice & Assessment
Only –
Housing Options
Interview
Potentially homeless
In Next
7 days
Enhanced Housing
Options Interview
Crisis Intervention
Early
Intervention
Support
Current
Housing
Options
Process
7
What is ‘Triage’
• It is a step in a process which could lead to a
homeless assessment or solve the housing
issue
• Is about determining where you refer a customer
for in-depth advice and assistance
• Diagnose the housing issue
– e.g. Private Tenancy
• Short Assured Tenancy with no Notice to Quit
• Short Assured Tenancy NTQ received today
• Short Assured tenancy NTQ expires in 2 days
• You make the decision on where to Sign Post
8
What is
‘Crisis Intervention’
• This is about dealing with immediate
homelessness (in next 7 days)
• Quick response to prevent homelessness
• Possible responses are
– Negotiating with family to return home
– Housing Advice / Court representation to deal
with urgent tenancy issues
– Quick identification of alternatives
9
What is
‘Enhanced Housing Options’
• For those applicants who could be homeless
within 8 to 56 days (or beyond)
• In-depth advice interview
• Income & Expenditure must be done in all cases
• Exploring full range of housing options
• Focussing on ways to sustain settled
accommodation
• Elements of Personal Housing Planning
• Potential prospects for Social Rented Housing
10
What is
‘Early Intervention’
• Key to Prevention First is keeping service users
in settled accommodation
• Early identification is the key
• Housing Support to enable service user to retain
this
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Focus on practical living skills
Support to engage with other services e.g. Health
Family support / negotiation
Dealing with tenancy issues e.g. debt / anti-social
11
Prevention First Update Statistics
• Triage Interviews
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710 in first 6 months
70% went on to have EHOI
53% went to Crisis
30% went on to Homeless Call Point/Temporary
Accom
– 66% had a Planned Exit
• Early Intervention
– 32% went on to have EI Housing Support
12
Prevention First Update
Statistics
• Homeless Presentations
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33% reduction in Glenrothes
38.5% reduction in Levenmouth
Average reduction 13% across Fife
Compared to October 2010 – 62% decrease in
Glenrothes, 35% in Levenmouth
• Temporary Accommodation
– 23% reduction in new applications into temporary
accommodation
• Key Fund
– 13% of customers went into Private Lets (and are still
there!!)
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Prevention First Statistics
• Repeat presentations less than 1 %
• Lost contacts relate to only 12 %
14
What has worked
• Focus on advice, part of a wider suite of
assessments
• Face to Face contact
• Joint Training
• Key Fund scheme
• Support to remain at home
• Working in partnership with the voluntary sector
• Fife On-Line Referral & Tracking system
• Prevention Culture
15
What do we need to develop
further
• On-Line / Contact Centre presence
• Increase advice resources within the
Council
• Returning Young People to home?
• Continuous Professional development
• FORT Statistics
• Mortgage repossession / Section 11
• Role of Homeless Assessment
16
Question Time
17