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Patient Voices Programme Survey Results for: Everest House Surgery Combined Results Introduction The following slides show the results of the Patient Voices Programme audit that your practice has recently completed The results shown are the mean figures To view the frequency breakdown of the results, please see the written report provided with this slide set Evaluation of questions 2–5b compared with the GPAQ benchmarks 100 80 75 75 66 68 67 60 58 Score 60 68 40 20 0 Q2. Satisfaction with receptionists Q3a. Satisfaction with opening hours Mean score Q4b. Satisfaction with availability of particular doctor GPAQ benchmark Q5b. Satisfaction with availability of any doctor Evaluation of questions 7b–9b compared with the GPAQ benchmarks 100 80 73 68 63 56 60 59 56 59 Score 51 40 20 0 Q7b. Satisfaction with waiting times at practice Q8a. Satisfaction with Q8b. Satisfaction with phoning through to practice phoning through to doctor for advice Mean score GPAQ benchmark Q9b. Satisfaction with continuity of care Evaluation of questions 10a–10d compared with the GPAQ benchmarks 100 81 80 84 79 81 84 82 82 79 Score 60 40 20 0 Q10a. Satisfaction with doctor's questioning Q10b. Satisfaction with how Q10c. Satisfaction with how Q10d. Satisfaction with how well doctor listens well doctor puts patient at much doctor involves ease patient Mean score GPAQ benchmark Evaluation of questions 10e–10h compared with the GPAQ benchmarks 100 84 85 85 81 80 80 81 78 82 Score 60 40 20 0 Q10e. Satisfaction with doctor's explanations Q10f. Satisfaction with time doctor spends Mean score Q10g. Satisfaction with doctor's patience GPAQ benchmark Q10h. Satisfaction with doctor's caring and concern Evaluation of questions 11a–11c compared with the GPAQ benchmarks 100 80 70 69 64 66 60 61 Score 60 40 20 0 Q11a. Ability to understand problem after visiting doctor Q11b. Ability to cope with problem after visiting doctor Mean score GPAQ benchmark Q11c. Ability to keep healthy after visiting doctor Q3b: What additional hours would you like the practice to be open? 8% 6% 34% 20% 32% Mornings Lunchtime Evenings Weekends None Q4a and 5a: How quickly can you see a doctor? 179 173 180 150 126 119 Score 120 95 101 90 60 81 55 43 40 38 30 11 17 6 0 Same day Next working day Within 2 working days Within 3 working days Particular doctor Within 4 working days Any doctor 5 or more working days Does not apply Q6 and 7a: Can you see a GP on the same day if it is urgent? How long do you usually have to wait at the practice? Same day urgent availability of doctor Waiting time at practice 22% 13% 2% 3% 31% 8% 70% 51% Yes 5 minutes or less No 6–10 minutes Don't know/never needed to 11–20 minutes 21–30 minutes More than 30 minutes Q9a: How often do you get to see your usual doctor? 12% 2% 1% 29% 10% 46% Always Almost always A lot of the time Some of the time Almost never Never Q11a–c: After seeing the doctor, do you feel able to: Understand your problem or illness 15% 12% 46% Cope with your problem or illness 17% 38% 27% 15% Keep yourself healthy 25% 34% 30% 18% 23% Much more A little more The same or less Does not apply Demographics Number of responses Q15. Long-standing illness, Disability or infirmary? 300 260 265 Number of responses Q13. Sex 400 343 300 200 196 100 0 Male Female 200 100 Q14. Age 0 Yes No Number of responses Up to 44 years old 242 45 years old and above 293 Mean 47.5 Q16 and 17: Ethnic group and accommodation status 0% 2%1% 1% 1% 95% White Black or Black British Asian or Asian British Mixed Chinese Other ethnic group Accommodation status Number of responses Owner-occupied/mortgaged 292 Rented or other arrangements 240 Q18: Employment status 280 254 Number of responses 240 200 153 160 120 80 52 40 15 23 24 6 0 Employed (full/part time, self-employed) Unemployed School or full time education Long term sickness Looking after home/family Retired Other The next steps The results of this survey are a good start to improving your practice However, you should now discuss your results with your PCT and/or a patient group Most importantly, you should plan for change!