Transcript Document

ORO NAVIGACIJA
Safety Culture Survey – Workshops
May 28 – 31, 2012
Nigel Makins,
contractors to EUROCONTROL
Andy Lowery,
Gill Clark,
Director Network Management
EUROCONTROL
[email protected]
The European Organisation for the Safety of Air Navigation
Workshop process
• Introductions – us
• Process – why we are here
• Results of questionnaire – interactive
• We are here to listen to you
• It will help us to understand how ORO NAVIGACIJA is
managing safety
• Everyone has an opinion
• If you need to speak in Lithuanian someone will translate for us.
Network Manager
2
Workshop process
• Introductions – you (names not required but tell us following)
• Did you fill questionnaire?
• Did you have difficulties?
• Did you do Operational part as well?
Controller/Technician/other?
Network Manager
3
European Safety Culture Progress 2012
Key
2nd Safety Culture Survey
FI
Completed 1st SC Survey
SE
NO
SC Survey In Progress
EE
Alternative Survey
LV
DK
LT
IE
GB
PL
NL
DE
BE MUAC
UA
LU
CZ
SK
FR
AT
CH
SI
PT
ES
AZ
GE
RO
HR
AM
BA
IT
MD
HU
RS
BG
ME
AL
MK
TR
GR
CY
MT
Network Manager
Safety Culture Survey Launch DFS
4
Organisation
Controllers
AIS
Tech
Managers
Other
Total staff
Total staff surveyed
Network Manager
126
10 (why 27 responses?)
57
40
78
311
249
5
Responses
Total staff surveyed
Total responses
249
175
Total ops/tech
Controllers (100)
Tech (57)
AIS
Other
118
51
30
27?
10
Network Manager
70.3%
51%
52.6%
6
Response per domain
Other
18%
Blank
2%
Area Control Centre
17%
Tower or Tower_Approach
21%
Common Processes Domain
Division
18%
Technical Division_Object
24%
Network Manager
7
General All
All Staff General
Section (B) only
MANAGEMENT COMMITMENT
100,00
90,00
80,00
INVOLVEMENT
70,00
RESOURCING
60,00
50,00
40,00
30,00
20,00
10,00
RESPONSIBILITY
0,00
JUST CULTURE, REPORTING & LEARNING
Unfavourable
Neutral
Favourable
COMMUNICATION
RISK AWARENESS
TEAMWORK
Network Manager
8
CNS Domain
CNS All
MANAGEMENT COMMITMENT
100,00
90,00
80,00
INVOLVEMENT
70,00
RESOURCING
60,00
50,00
40,00
30,00
20,00
10,00
RESPONSIBILITY
0,00
JUST CULTURE, REPORTING & LEARNING
Unfavourable
Neutral
Favourable
RISK AWARENESS
COMMUNICATION
TEAMWORK
Network Manager
9
Air Traffic Controller All
Air Traffic Controllers
MANAGEMENT COMMITMENT
100,00
90,00
80,00
INVOLVEMENT
70,00
RESOURCING
60,00
50,00
40,00
30,00
20,00
10,00
RESPONSIBILITY
0,00
JUST CULTURE, REPORTING & LEARNING
Unfavourable
Neutral
Favourable
COMMUNICATION
RISK AWARENESS
TEAMWORK
Network Manager
10
GENERAL Top 5 Favourable
I understand how my work is relevant
to safety(B1)
2%
98%
I am aware of the safety related risks 1%
3%
that are relevant to my work(B4)
96%
I am prepared to speak to my
1%
3%
manager when unsafe situations are
developing(B23)
96%
If I see an unsafe behaviour by a
1%5%
colleague I would talk to them about
it(B19)
94%
I have confidence in the people that I
1%6%
interact with in my normal working
situation(B11)
0%
93%
20%
Unfavourable
Network Manager
40%
Neutral
60%
80%
100%
Favourable
11
GENERAL Top 3 Neutral
18%
I am aware of incident trends in my
organization(B33)
33%
10%
We get timely feedback on the
safety issues we raise(B16)
31%
18%
People who raise safety issues are
seen as troublemakers(B22)
0%
59%
31%
20%
Unfavourable
Network Manager
49%
51%
40%
Neutral
60%
80%
100%
Favourable
12
GENERAL Top 5 Unfavourable
I am aware of safety problems that
are not being addressed sufficiently
by this organization(B31)
29%
Changes to the organization,
systems and procedures are properly
assessed for safety risk(B25)
28%
There are people who I do not want
to work with because of their
negative attitude to safety(B34)
18%
People who raise safety issues are
seen as troublemakers(B22)
18%
0%
44%
26%
28%
I am aware of incident trends in my
organization(B33)
46%
22%
50%
33%
49%
31%
20%
Unfavourable
Network Manager
27%
51%
40%
Neutral
60%
80%
100%
Favourable
13
Tech/Ops Top 5 Favourable
Incident or occurrence reporting
leads to safety improvement(C13)
4%
96%
Operations staff provide information
about systems problems to
1%
4%
maintenance personnel in order to
keep the systems working
properly(C16)
95%
Maintenance staff understand how
equipment failures affect the ability of 1%6%
Operations to provide safe air traffic
services(C20)
I read reports of incidents or
occurrences that are relevant to our
work(C3)
Incidents or occurrences that could
affect safety are properly
investigated(C1)
93%
5% 5%
90%
3% 8%
89%
0%
20%
Unfavourable
Network Manager
40%
Neutral
60%
80%
100%
Favourable
14
Tech/Ops Top 5 Neutral
A staff member who was being
prosecuted for an incident involving a
genuine error or mistake would be
supported by the management of this
organization(C9)
16%
We are sufficiently involved in safety
risk assessments(C12)
6%
I am satisfied with the level of
confidentiality of the reporting and
investigation process(C6)
0%
61%
26%
64%
24%
20%
Unfavourable
Network Manager
58%
27%
10%
2%
35%
36%
12%
We are sufficiently involved in
changes to procedures(C4)
A staff member who regularly took
unacceptable risks would be
disciplined or corrected in this
organization(C18)
49%
74%
40%
Neutral
60%
80%
100%
Favourable
15
Tech/Ops Top 5 Unfavourable
Sometimes I have to take risks that
make me feel uncomfortable about
safety(C14)
17%
A staff member who was being
prosecuted for an incident involving a
genuine error or mistake would be
supported by the management of this
organization(C9)
11%
16%
I am satisfied with the level of
confidentiality of the reporting and
investigation process(C6)
49%
12%
We are sufficiently involved in
changes to procedures(C4)
10%
0%
61%
26%
64%
11%
20%
Unfavourable
Network Manager
35%
27%
10%
Maintenance always consults
Operations about plans to maintain
equipment that reduces operational
capability(C10)
72%
79%
40%
Neutral
60%
80%
100%
Favourable
16
Management Commitment
PERCEIVED MANAGEMENT COMMITMENT
Staff have a high degree of trust in
management with regard to
safety(B9)
My manager is committed to
safety(B2)
0%
8%
21%
3% 7%
90%
20%
Unfavourable
Network Manager
71%
40%
60%
Neutral
80%
100%
Favourable
17
Management Action on Safety
MANAGEMENT ACTION ON SAFETY ISSUES
My manager would always support
me if I had a concern about
safety(B30)
My manager takes action on the
safety issues we raise(B14)
5% 11%
2% 11%
Senior management takes
appropriate action on the safety
issues that we raise(B26)
Managers demonstrate commitment
to safety in what they say and
do(B20)
84%
4%
87%
17%
3% 10%
0%
87%
20%
Unfavourable
Network Manager
79%
40%
Neutral
60%
80%
100%
Favourable
18
Resourcing - Staff & Equipment
STAFFING AND EQUIPMENT
We have sufficient staff to do our
work safely(B5)
We have the equipment needed to
do our work safely(C2)
We have sufficient support from
safety specialists(B32)
Resources for safety are going where
they most matter(B21)
0%
7%
14%
79%
4% 11%
5%
8%
85%
29%
25%
20%
Unfavourable
Network Manager
66%
67%
40%
60%
Neutral
Favourable
80%
100%
19
Resourcing Procedures & Training
PROCEDURES AND TRAINING
The safety processes or procedures
relevant to my work are
adequate(B10)
The procedures describe the way in
which I actually do my job(C15)
I have sufficient training to
understand the safety processes or
procedures associated with my
job(B28)
3% 7%
4%
90%
17%
4% 10%
Adequate training is provided when
new systems and procedures are
introduced(C11)
I receive sufficient safety related
refresher training(C8)
0%
86%
6% 6%
8%
88%
15%
20%
Unfavourable
Network Manager
79%
77%
40%
Neutral
60%
80%
100%
Favourable
20
Just Culture
People who report safety related
occurrences are treated in a just and
fair manner(B12)
4%
A staff member who was being
prosecuted for an incident involving a
genuine error or mistake would be
supported by the management of
this organization(C9)
A staff member who regularly took
unacceptable risks would be
disciplined or corrected in this
organization(C18)
JUST CULTURE
22%
16%
2%
0%
49%
35%
24%
20%
Unfavourable
Network Manager
74%
74%
40%
Neutral
60%
80%
100%
Favourable
21
Reporting & Investigation
REPORTING AND INVESTIGATION
Voicing concerns about safety is
encouraged(B8)
10%
People who raise safety issues are
seen as troublemakers(B22)
18%
I am satisfied with the level of
confidentiality of the reporting and
investigation process(C6)
Incidents or occurrences that could
affect safety are properly
investigated(C1)
22%
31%
12%
51%
27%
61%
3% 8%
We get timely feedback on the
safety issues we raise(B16)
0%
89%
10%
31%
20%
Unfavourable
Network Manager
68%
59%
40%
Neutral
60%
80%
100%
Favourable
22
Safety Learning
SAFETY LEARNING
We openly discuss incidents or
occurrences in an attempt to learn
from them(C17)
4% 10%
I read reports of incidents or
occurrences that are relevant to our
work(C3)
86%
5% 5%
I am aware of incident trends in my
organization(B33)
90%
18%
33%
We learn lessons from safety related
2% 10%
incident or occurrence
investigations(B29)
Incident or occurrence reporting
leads to safety improvement(C13)
88%
4%
0%
96%
20%
Unfavourable
Network Manager
49%
40%
60%
Neutral
Favourable
80%
100%
23
Risk Awareness
RISK PERCEPTION AND ASSESSMENT
I am aware of the safety related risks 1%
3%
that are relevant to my work(B4)
I am aware of safety problems that
are not being addressed sufficiently
by this organization(B31)
96%
29%
27%
Maintenance staff understand how
equipment failures affect the ability of 1%6%
Operations to provide safe air traffic
services(C20)
Changes to the organization,
systems and procedures are
properly assessed for safety
risk(B25)
0%
93%
28%
20%
Unfavourable
Network Manager
44%
26%
46%
40%
60%
Neutral
Favourable
80%
100%
24
Risk Awareness
HANDLING RISK
I find it difficult to balance safety
against the other requirements of my
job(B17)
Sometimes I have to take risks that
make me feel uncomfortable about
safety(C14)
We often have to deviate from
procedures(C7)
0%
10%
21%
17%
9%
11%
72%
20%
20%
Unfavourable
Network Manager
69%
71%
40%
Neutral
60%
80%
100%
Favourable
25
Teamwork (All)
TEAMWORK (GENERAL)
My team works well together(B6)
3% 9%
88%
I have confidence in the people that I
1%6%
interact with in my normal working
situation(B11)
93%
If I see an unsafe behaviour by a
1%5%
colleague I would talk to them about
it(B19)
There are people who I do not want
to work with because of their
negative attitude to safety(B34)
My team works well with the other
teams within the organization(B27)
0%
94%
28%
5%
15%
20%
Unfavourable
Network Manager
22%
50%
80%
40%
60%
Neutral
Favourable
80%
100%
26
TEAMWORK (Tech/Ops)
TEAMWORK (OPERATIONS AND ENGINEERING/MAINTENANCE)
Operations staff provide information
about systems problems to
maintenance personnel in order to
keep the systems working
properly(C16)
1%
4%
Maintenance always consults
Operations about plans to maintain
equipment that reduces operational
capability(C10)
Good communication exists between
Operations and Engineering
Maintenance to ensure safety(C5)
0%
10%
95%
11%
4% 12%
84%
20%
Unfavourable
Network Manager
79%
40%
Neutral
60%
80%
100%
Favourable
27
Communication - Safety
COMMUNICATION ABOUT SAFETY
There is good communication up and
down the organization about
safety(B24)
People in this organization share
safety related information(B13)
0%
6%
5%
26%
21%
20%
Unfavourable
Network Manager
68%
74%
40%
Neutral
60%
80%
100%
Favourable
28
Communication - Change
COMMUNICATION ABOUT CHANGES
Information about changes within the
ANSP is clearly communicated to
staff(B3)
I know what the future plans are for
the development of the services we
provide(B35)
0%
8%
19%
13%
73%
29%
20%
Unfavourable
Network Manager
58%
40%
Neutral
60%
80%
100%
Favourable
29
Responsibility
RESPONSIBILITY
I understand how my work is relevant 2%
to safety(B1)
Other people in this organization
understand how my job contributes
to safety(B36)
10%
My colleagues are committed to 2%
safety(B15)
Everyone I work with in this
organization feels that safety is their
personal responsibility(B7)
98%
6%
26%
64%
23%
75%
25%
69%
I am prepared to speak to my
1%
3%
manager when unsafe situations are
developing(B23)
0%
96%
20%
Unfavourable
Network Manager
40%
Neutral
60%
80%
100%
Favourable
30
Involvement
My involvement in safety activities is
sufficient(B18)
2%
Operational staff are sufficiently
involved in system changes(C19)
6%
We are sufficiently involved in safety
risk assessments(C12)
6%
We are sufficiently involved in
changes to procedures(C4)
0%
INVOLVEMENT
18%
10%
80%
23%
71%
36%
26%
20%
Unfavourable
Network Manager
58%
64%
40%
Neutral
60%
80%
100%
Favourable
31
Thank you all
[email protected]
Network Manager
32
Issues
•
•
•
•
Ops response low – 40%
AIS – 10 staff gave 27 responses?
118 Tech/ops responses – who are they?
Very rosy overall – but flat – little difference across responses!
• Is this stage managed
• Apathy
• Lack of trust if they make –ive comments
Network Manager
33
Total responsesFrequency
per category
Blank
2%
Other
3%
CNS Technical Supervisor or
Chief Engineer
5%
CNS Frontline Engineer or
Technician
17%
CEO_Director_Deputy Training
DirectorCentre Staff
Chief of Division or Deputy Chief
3%
7%
of Division
11%
Other Manager
_except Air
Traffic Division
3%
ATC Shift Supervisor
5%
Operational AIS
15%
Network Manager
Air Traffic Controller
29%
34