Transcript Slide 1
Managers Orientation
EDSI Way
Table of Contents
EDSI Values/Culture
EDSI Staples
Meet the EDSI Corporate Staff
Managers Training
HR Policies
Training Evaluation
EDSI Values
and
Culture
Welcome to EDSI
As a new Manager, we know that you probably have
many questions about your position. How do I do this?
What does my position require me to do exactly? How do
I complete my timesheet in ADP?
Regardless of your position, it is very critical for you to
understand the importance of your role here at EDSI.
During Orientation, you will go through intensive job
training including:
Introduction to EDSI
Review the EDSI Handbook
Corporate Paperwork
Job Specific Information /Job Shadowing
Software Training (available on the Intranet)
EDSI’s Mission Statement
We must strive to create enthusiasm
in our Participants, see through their
eyes, understand their needs and
deliver more than they expect
What to Expect
During orientation, you will get the
opportunity to meet different staff and
learn all components of your position
You will get the chance to job shadow
different staff and understand how your
role fits in as a Manager
What Makes EDSI Different – 3 Ps
People
– Committed Team Members
Process
– ISO
Perspective
– Innovation
EDSI Values
Show
Up
Smile
Support
EDSI
Values
EDSI Orientation
Train to Gain
Day 1
Intro to EDSI
Meet and Greet
Tour of Facility
EDSI Handbook
Participant Orientation
Classroom Overview
I-9 and W-4
PI
Time with Regional
Director
Day 6
Job Shadowing – EC
Organizational Skills
Interviewing
Techniques
Day 2
Guidelines
Code of Ethics
EDSI Way
Corporate Paperwork
Time with Regional
Director
Day 7
Job Shadowing –
Instructor
Outlook
Quarterly and Annual
Reviews
Day 3
Participant File
Participant paperwork
Classroom
OSAS
TABE (optional)
Day 8
Job Shadowing - JD
Day 4
Tiered Employment
ADP Timesheet
ISO Training
HR Training
Day 9
Job Shadowing - QCC
Day 5
Contract Specific
Job Shadowing –
Manager
HR Scenarios
Implementation of the
handbook
Day 10
Q & A
Training Evaluation
EDSI Locations
Dearborn, MI
Detroit, MI
Chicago, IL
Fort Lauderdale, FL
Washington, D.C
Brooklyn, NY
Pittsburgh, PA
Philadelphia, PA
Bristol, PA
Lebanon, PA
Chester, PA
Norristown, PA
Reading, PA
Carlisle, PA
Harrisburg, PA
York, PA
EDSI Staples
Corporate Administrative
Paperwork
Before we begin the job specific training, it is
important for you to complete the necessary
paperwork
As part of your Employee Orientation Packet,
you will receive the following information:
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EDSI Forms to Complete
ADP Timesheet
Employee Intranet Training
ISO Forms
Expense Reports & Mileage Forms
Frequently Asked Questions (FAQs)
Please complete required forms and send them
back to Dearborn immediately
EDSI Employee Intranet
In order to access the forms and training, you will
need to go to the EDSI Website
(www.edsincorporated.com)
Click on Employee Intranet
Enter your Employee ID and Password (your last
name)
EDSI Dress Code
Dress code is important for our staff and
participants. Since participants look to us as role
models, we must exhibit a professional dress code
As listed in the EDSI Company Policy Manual, EDSI
offices are required Business Dress (Monday –
Thursday) and Business Casual on Friday
Although clothing preferences differ by individual, as
a representative of EDSI, each employee is
expected to exercise good judgment and taste in
selecting office attire that is business-professional
and is consistent with the employee’s presentation
during the interview process
EDSI Databases
You will be utilizing many EDSI databases to help
you in your position
Here are some of the databases that you will have
access to:
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Occupational Skills Analysis System (OSAS)
TimeTracker
Master Database (Excel)
Contract specific system (Examples)
CWDS
MIS
Microsoft Outlook
Microsoft Outlook is a time management tool to
help you organize your day and communicate
with others throughout the organization
With Outlook, you’ll have the option to:
Schedule meetings
Manage your tasks
View Calendar
You can access your e-mail via the Employee
Intranet as well
You can also access the Microsoft Outlook
tutorial under Resources on the Employee
Intranet
ISO
ISO 9001 is an international quality standard to
which EDSI is registered. It is a process-based
standard focused on continuous improvement
and customer satisfaction.
ISO allows EDSI to perform our processes
consistently and document the results. When
we know how a process is performed, we know
how to improve it.
On the Employee Intranet, you will have access
to all ISO forms
Meet the EDSI
Corporate Staff
CEO and Directors of Operations
Chief Executive Officer
Kevin Schnieders
Directors of Operations
Roe Falcone
Colleen Henning
Leadership and Management Decisions, Vision, Strategy, History of the
Firm
Division Specialists
Facilities/ISO
Division Specialist
Job Developer Division Specialist
George Warrington
Facilities Management
ISO Training
Office Start-up
Bill O’Brien
All items related to Job Development
Job Development Training
Employer Training
Employer and Job Order databases
Division Specialists
Data Division Specialist
Employment Consultant
Division Specialist
Heather Emmert
All items related to our clients overall
experience within our programs
All Employment Consultant related
items
Customer Satisfaction Surveys
Continuous Improvements
Laurie Narciso
All items related to data and databases
Managing Data for all the Division
Offices
TimeTracker
Administrative Team
Administrative Team
Mary Jo Lock
Stacey Ortiz
Jane Miller
Robin Redmer
Robin Redmer:
-ADP Timesheets
-ADP Password Reset
-Office Max Purchasing
-Reset Computer/Outlook password
-Business Cards/Letter Head
Stacey Ortiz
-Comp Time
-Travel Arrangements
HR Team
Katherine Muscat
Brian Gilbertson
Leah Bahr
Sheryl Coonan
Leah Bahr
Katherine Muscat
If you have questions about Blue Cross health insurance, Assurant dental insurance,
Assurant voluntary life insurance, EyeMed vision insurance, 401K, HR policy
questions, Recruiting questions, PI questions, please contact Sheryl Coonan.
If you have HR related questions, please contact Brian Gilbertson or Leah Bahr.
If you have questions about recruiting, open positions or the interviewing process,
please contact Katherine Muscat.
Finance Team
Rob Dancer
Glenn Dahill
Mark Pressey
Ping Yang
Linda Breuer
Leah Petri
If you have questions on the items listed below, please call the following individuals:
•Payroll: Leah Petri
•Expense Reports: Glenn Dahill/Ping Yang
•Portfolios, Workbooks, Training Materials and Purchase Orders: Linda Breuer
•Financials/Budgets: Rob Dancer, Mark Pressey
Proposal Team
Myndi Milliken
Mary Beth Schoeninger
Please contact the Proposal Team for the following:
•information on steps of the proposal process
•the type of information RFPs require and what is included in a
proposal
•information from past proposals that describe current and past
EDSI programs
IT Team
Larisa Rabina
Dan Baker
Please contact Larisa for the following:
- PathTracker
- OSAS Technical Issues
- Intranet
- BIOs
- EDSI Way (Intranet)
-Program Communication (Intranet)
- Microsoft Live Meeting
Please contact Dan for the following:
- Network Issues
- Server Issues
- Outlook Issues
ISO
Please contact Jen for the following:
- ISO including form/flow chart updates
- OSHA Training
- Newsletter questions/articles
- Charitable donations
- Performance reviews (360 reviews)
Jennifer Sarkisian
Managers Training
Expectations
Contract Overview
Meetings
Performance
Reviews
Understanding your Customers
Protocol
Human Resources
Attributes of a Manager
Flexible
Enjoy working with people
– Clients
– Staff / Corporate
– Customer / Contractor
Problem Solver
Relationship Builder
Leader
Multi-task
Acronym List
Please click on the document icon below to
access the Acronym Guide
Knowing your Customers
As a Manager, you will have many
customers including:
– Contractor
– Clients
It is important to recognize that different
customers will have different needs…we
must wear multiple hats when servicing
our customers
Rules for Meetings
For internal and external meetings, ensure
that you create an agenda
– Review Sample Agenda
Arrive 15 minutes early
Be Prepared
Meetings
Internal Meetings
– Demonstrate Leadership
– Be Organized
– Be Positive
External Meetings
– Demonstrate Active Listening
– Be Positive and Solution Oriented
– Be Present
– Always remember you are representing EDSI
Staff Meetings
It is important to conduct Staff Meetings
weekly with your staff with an agenda
On the Intranet, there is a Program
Communication (Resources ----> Program
Communication) where you will see all the
programs listed broken out by:
Staff Meeting Agendas
Policy Changes
Monthly Goals
It is imporant to submit this information to
Larisa Rabina weekly to be uploaded to the
Intranet
Effective Communication
Watch your tone. When you speak, it's easy to adjust
your tone and gauge another's reaction. When you
write in an email, tone can be taken more than one way
if you don't carefully choose your words. Strive to be
respectful, friendly and approachable. If in doubt at all,
read over your finished email several times to make
sure you're giving the impression you intend to.
Avoid writing in uppercase letters. It gives the effect
that you are yelling or shouting your entire thought.
Be brief. Make your point as concisely as you can.
Many people receive large amounts of e-mail each day.
If you want a quick response, you must limit the length
of your content.
Use your spell-check one last time before hitting
"send."
Contractual Guidelines
Depends on Location
Contractual Goals
Every week, you will be discussing your
contractual goals with Roe and Colleen in the
Direct Report Meetings
It is very important to know your contractual goals
weekly, including:
– WPR
– Enrollments
– Placements
– Retentions
– Terminations
Note: Contractual goals may change from
program to program…please check with Roe and
Colleen for your specific contractual goals
EDSI Start-up Snapshot
•Review proposal / scope of work
•Recruit, internal / external candidates
•Determine tools necessary, WFS,
OSAS
•Determine space requirements
•Identify computer and network needs
•Determine furniture and filing needs
•Review curriculum requirements
Phase 1
Two Months Pre-Start-up
•Organize a transition team
•Finalize project staff positions
•Hire candidates
•Determine Customer Deliverables
•Gather, organize and create proper
paperwork
•Establish a data tracking system
•VSM
•Purchase all necessary equipment and
supplies
•Finalize workshop materials
•Order General Supplies
Phase 2
One Month Pre-Start-up
Phase timeline subject to change, must be
flexible
•75% of Hiring Complete
•Train new staff
•Review VSM
•Ensure changeover from transition
team to staff is seamless
Phase 3
Start-up
Predictive Index (PI)
Blueprint for people
Improve Communication & Idea Flow
Predictive Index (PI)
Drive does not equal behavior
PI tells us how people:
– Are Best Motivated
– Communicate
– Sequence Work
– Make Decisions
We utilize PI during the interviewing
process to determine the best fit for a
position
Predictive Index (PI) Drives
Drive A – DOMINANCE
(Idea Flow)
Drive B – EXTERNAL RESPONSE
(Communication)
Drive C – PREDICTABILITY
(Work Sequence)
Drive D – CERTAINTY
(Decision Making)
Predictive Index (PI)
For more information on the PI, please
contact Arlene Jones at
[email protected]
EDSI Location vs. Customer Location
It is important to remember that we operate at different locations, some
EDSI locations and some customer locations like the CareerLink
What are EDSI's responsibilities within the CareerLinks?
For more information about the CareerLinks, please contact Joe Farrell
at [email protected]
EDSI Space – Any facility issues / concerns contact George Warrington
– Building issues
– Copiers
– Furniture
Be mindful that we have guests in our location
– CCIS
– CAO
– Other Partner Organization
Goodwill / CFL - Literacy
Marketing Materials
We have standard marketing materials that
are utilized across the organization
Please contact Linda Breuer in Dearborn
to request Marketing Materials
Unless specified by the contract or
customer, please do not create your own
marketing materials
HR Policies
HR Policies
Communicate with Brian
– Time and Attendance
– Staff Write Up
– Position Changes
– Incident Reports
HR – Time and Attendance
General
– EDSI is fairly flexible; however, Time and Attendance is
not flexible. We are here to help our clients and serve
as professional role models to our clients.
– If a team member is going to be out of the office
unexpectedly (i.e. absent), it is the team member’s
responsibility not only to contact the local manager
but Dearborn, too. If you team member alerts that
he/she will be out of the office, please email Brian to
alert him
– If a team member is going to be on leave and you have
contact with the team member, please alert Brian or
contact, return
HR – Time and Attendance
Unscheduled Absence
– Team member misses work without scheduling time off
Scheduled Absence
– Team member schedules time off in advance
Absence Confirmations
– Tardiness
If a team member is late, an Absence Confirmation must be
completed, submitted to management for signature and faxed to
Dearborn
If the tardy is under 1 hour, the time does not have to be made up
and no compensated time is required.
If the tardy is more than 1 hour, an Absence Confirmation and
Compensated Time request needs to be completed, submitted to
management for signature and faxed to Dearborn
HR – Time and Attendance
Unscheduled Absence
– Team member misses work without scheduling time off
Scheduled Absence
– Team member schedules time off in advance
Absence Confirmations
– Tardiness
If a team member is late, an Absence Confirmation must be
completed, submitted to management for signature and faxed to
Dearborn
If the tardy is under 1 hour, the time does not have to be made up
and no compensated time is required.
If the tardy is more than 1 hour, an Absence Confirmation and
Compensated Time request needs to be completed, submitted to
management for signature and faxed to Dearborn
HR – Time and Attendance
Compensated Time Requests
– Must be taken in 2 hour blocks
– Check website to ensure that team member has
enough time to take this time off before signing
request
– Discuss time off without pay requests with Brian
Flex Tour
– Flex tour is a privilege!
– Banking Flex Days-must be employed for 5+ years
unless otherwise approved by management
– There are exceptions to switching flex days
Quarterly Reviews
Monthly, Arlene Jones alerts managers which team
members are due for reviews
It is up to the manager to schedule the review with the
respective team member
Please be timely with your reviews and submit your
notes to Dearborn once completed
Generally, team members really like their reviews and
know when their reviews are supposed to occur
Provide concrete examples
Red/Green notes
Please do not wait until someone’s review to share
performance issues. When performance issues occur,
address the team member immediately. This gives the
team member and opportunity to improve the
performance issue.
Quarterly Reviews
Quarterly
Measurables
Red, Yellow, Green
– Green: I cannot live without this person on my team
– Yellow: Does a good job and gets what he or she needs
to get done
– Red: Many performance issues
Mission Statement
Continuous Improvement Idea(s)
Quarterly Reviews
Annual
Measurables
Outstanding, Successful, Average, Needs
Improvement
Mission Statement
Continuous Improvement Idea(s)
Write-ups
Documentation, Documentation,
Documentation…when you talk with a team
member about his/her behavior, it is vital to
formally “write up” the team member. You and
the team member should sign the document,
give a copy to the team member and send one
to Brian for the personnel file
– A write up could be to acknowledge someone’s
successes or note someone’s behavior to improve
Verbal
Warning
30 Day Improvement Plan
FOLLOW UP
Dress Code
Business Professional (Monday – Thursday)
– Suit jacket for ladies
– Collared shirt and tie for gentleman
Business Casual (Friday)**
– Khakis and a polo shirt
– Jeans, t-shirts and sneakers unacceptable
**If a staff member has a business meeting
or is out of the office representing the
company, business professional attire is
expected.
Position Changes
If you realize that a team member might be
a better fit for a different position, please
contact Brian and your Regional Director
of Operations to discuss options.
Internal Postings
Incident Reports
When an accident or incident occurs,
complete an Incident Report (EDSI73) and
fax it to Dearborn.
Lunch and Breaks
Lunch is 30 minutes
There are no allotted breaks within the
work day
HR Scenarios / Protocol
Review with Director of Operations
Training Evaluation
Training Evaluation
Please take a few minutes to take the
Training Evaluation.
http://www.surveymonkey.com/s.aspx?
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