Focus Group Report Presentation
Download
Report
Transcript Focus Group Report Presentation
Academic Technology Planning
Focus Group Summary Report
Process Followed
Team – Vicki, Lou, Mike
Provost campus sponsor
Designate logistical contact
Selected Participants
• Faculty high-end group, mid to non users
• Academic technology staff
• Academic Technology Planning Teams
• Students
Facilitators’ Role
Process
Collaboratorium (SFSU, CSUN)
Recording
2
Faculty Questions
1. What challenges do you face in helping students achieve
the learning goals you have established for you courses?
2. How have you used technology to try to address these
challenges?
3. What is your vision of how teaching and learning will look in
2006?
4. What do you need to bridge the gap between where you are
now and what you envision in the future?
3
Student Questions
1. How is technology being used in your courses?
2. How is technology being used to support other aspects of
student life?
3. How would you like technology to be used?
4. What obstacles do you face in using technology to achieve
your educational goals?
5. What support and/or resources do you need to help you
overcome these obstacles?
4
Academic Technology Staff Questions
1. What challenges do you face in helping faculty and students
use technology to achieve their learning goals?
2. What are some successful strategies you have used in
supporting faculty and student use of technology for
learning?
3. How do you envision using technology in the future to
support faculty and students
4. What do you need to bridge the gap between what you are
doing now and what you envision in the future to support
faculty and student use of technology for learning?
5
Academic Technology Planning Team
Questions
1. What progress have you made in the strategic planning
process for academic technology on campus?
2. What challenges have you faced in the planning or
implementation of the academic technology plan?
3. How do you envision technology being used in the future to
maintain and improve education provide by the campus?
4. What obstacles does your campus face in using academic
technology in such a way that you could make such a vision
a reality?
6
General Comments
Faculty were predominantly technology users
Student Participation
Overall small turnout
Two large and engaged groups, one mostly student workers
All groups were open, communicative and expressed thanks
for including campus input into process
7
Faculty Support
Many examples of technology use in teaching/learning
Presentation technologies in class
Generalized use of web
Hybrid courses
Fully online courses
E-mail
Discipline specific applications
Five broad issues
Pedagogy
Workload
RTP
Instructional support
Policies
8
Faculty Support
Pedagogy
First concern is becoming better facilitators of learning
• Engaging students in their learning
• Assessing student performance
• Assessing course effectiveness
Expressed need for faculty instructional support
• Instructional development
• Instructional technology development
• Production/development support
• Coaching
Expressed need for educational research
• Support methods
• Successful models
9
Faculty Support
Workload
Faculty workload is an inhibitor
Technology strategies followed to-date have added to faculty time
commitments
Faculty want the time commitment inherent in using technology
recognized in faculty workload policies.
10
Faculty Support
Rewards, Tenure and Promotion
RTP processes do not recognize faculty effort to develop technology
assisted learning methods.
Time spent in technology development reduces time available for
RTP recognized activities.
Student expectations reflected in evaluations put faculty in a Catch22.
General resistance to the acceptance of learning technologies will
persist until incentives change.
11
Leaning Technology Support
Academic Technology Support
Not enough support available today (resource constrained)
Not all types of support needed are available (instructional support)
Faculty consultation is not always a part of support decisions
More technology equipped learning spaces are needed
Faculty and students expressed a need for better maintenance and
more frequent replacement
Faculty need more and better development opportunities
• Needs based design
• Learning focused
• Sensitive to faculty workload
12
Faculty Support
Academic Technology Support
Faculty want specialized instructional support
• Course design assistance
• Design and development of mediated materials
Faculty expressed a desire for support for collaborative development
of reusable discipline specific learning objects.
13
Administrative Support
Policies and procedures impede the use of academic
technologies
Copyright and fair use of materials
Intellectual property
Non-compete
Other operational policies (scheduling…)
Policy and procedures are perceived barrier to collaborating
across campuses for distributed learning
14
Student Support
Five Broad Issues
Student academic and technology preparedness
Access to technology
Student workload
Student support services
Accessibility
15
Student Support
Preparedness
Basic academic skills
• Students are often not ready to perform at the college level
• Some approaches have been implemented to mediate
– Online writing labs
– Peer writing review (specialized software)
– Computer based remediation
• Faculty expressed need to collaborate with feeder institutions to
address preparedness solutions
Study skills
• Students do note organize and manage their time.
Information literacy
• Don’t understand how to access, validate and use information
16
Student Support
Preparedness
Technology skills
• Basic technology skills
– Digital divide – Gap between those who have and have not had
access
– Often do not have requisite skill with personal productivity
applications
• Advanced technology skills
– Faculty expect students to know or intuitively learn advanced
technology applications
– Often highly complex applications that are not intuitive
• Students express need for training on use of LMS
17
Student Support
Access to Technology
General Issues
• Not enough open access labs
• Access to discipline specific software is limited
• Specialized software to expensive for students to acquire
• In compatibilities between home and campus systems
• Last-mile bandwidth results in unequal access
• Limited remote access to campus based resouces
High cost of on-campus print services
Considerable sentiment for student laptop requirement
Technology fee Initiative
• Faculty and staff favor
• Students generally opposed
18
Student Support
Student Workload
Work, family and other commitment compete for with school work
Time management skills are not well developed
Some make additional demands on faculty and study teams to
update for missed classes
Individual student performance may adversely affect teams
Student Support Services
Institutional Services
• Want simplified student institutional processes
• Well organized easily accessible information
• Connections to peers
• Want it all online
19
Student Support
Student Support Services
Institutional e-mail
• Most have private mail accounts
• Often don’t use campus mail
• Adds complexity to communications
Technology services
• Students have expectations for service
• Often don’t know what is available
Accessibility
Deployed technologies must make accommodation and be
accessible for all students, including those with special needs.
20
Resources
The apparent view of CSU faculty and staff is that every
challenge to the successful deployment and use of academic
technology can be overcome with money.
Faculty and staff identified four resource issues
Facilities
Technology
Support Staff
Leverage
21
Resources
Facilities
Not enough smart classrooms
• Availability
• Management
Design and configuration of space
• Usability
• Flexibility
• Retrofits and new construction
Need more lab space
• Insufficient open lab availability
• Not staffed to maximize utilization
22
Resources
Technology
Discipline specific needs do not receive adequate consideration
• Specialized needs not considered in institutional discussions of
technology
• Non-computer related needs overlooked
Need planned replacement
Support staff
Not enough in any existing category
Instructional support resources generally not available
Some expressed concern regarding the organization and
management of support
23
Resources
Leverage
CO Software programs have been helpful
Faculty envision system sponsored discipline specific collaborative
efforts
CO sponsored server farms for AT applications (remote hosting)
24
Technology Considerations
Standards
Support efficiency (Staff)
Loss of flexibility (Faculty)
Primarily related to PC/Mac
Some issues related to common facilities (Classrooms and Labs)
Network authentication
Multiple passwords
Multiple print/copy access cards
Strong support for ubiquitous wireless access
Last mile
Viewed as barrier to distributed learning
Desire for subsidized/reduced cost access
25
Resources
Learning Technology Tools
Faculty expressed discontent with LMS (especially WebCT)
• Not user friendly
• Functionality of embedded tools
• LMS/browser incompatibilities
26
Institutional AT Planning
Campuses generally have not made significant progress on
academic technology plans
Leadership
Institutional culture
Process
27