Transcript Document
Mitchell Wilson, MD Associate Professor of Medicine Section Chief of Hospital Medicine Division of General Medicine and Clinical Epidemiology Department of Medicine University of North Carolina School of Medicine Co-Chair, SHM Non-Physician Provider Committee Panelists Scarlett Blue, RNC, MSN, CNA Ryan Genzink, PA-C Jeanette Kalupa, MSN, APRN-BC, APNP Working With Non Physician Practitioners: Risks, Benefits, Alternatives & Indications Learning Objectives Examine the potential disadvantages (risks) and advantages (benefits) of integrating PAs, NPs, and RN CCCs into hospitalist programs Understand how skill mix can add value to hospitalist programs (alternatives) Learning Objectives Determine if PAs, NPs, and RN CCCs are right for your practice (indications) by assessing opportunities & barriers Perform a needs vs. barriers analysis Define the factors critical to a successful implementation Learn how to demonstrate ROI Session Outline 1. Risks, Benefits, and Alternatives 2. Indications: Are PAs, NPs and RN CCCs Right For Us? Panel Q & A (10 minutes) 3. Implementation: Critical Success Factors Panel Q & A (10 minutes) 4. Return on Investment (and billing if we have time) Panel Q & A (10 minutes) Case Study Environment 250 bed suburban community non-teaching hospital Open ICUs but not enough critical care boarded MDs to staff patients Competitor hospitals within a 30 mile radius PAs successfully work with surgeons in case study hospital NPs are in some of the PCP’s & cardiologist’s offices and are well regarded Case Study Hospitalist Program Structure Hospital employed, 18 months old Budgeted now for 8 physician FTE, 6 FTE currently: • One dissatisfied doctor left one month ago citing excessive workload & slow recruiting • 8th position open for 5 months 24/7 in-house, Code & Rapid Response Team (RRT) ED unassigned, many OBS patients Schedule • 7 on/7 off block shift • Day (7am-7pm): 2 MDs • Night (7pm-7am): 1 MD Case Study Programmatic issues: Ave. daily encounters/MD approx. 20, sometimes more ICU with complex cases Admissions throughout the day due to ED unassigned Delays in D/C’s & seeing patients, ALOS increasing, case managers complaining Nurses complaining about hospitalist page reply times Satisfaction scores not improving Case Study Programmatic issues: Turning away patients from PCPs due to census, acuity & workforce issues Cover one hospital, pressure to: • Admit for more PCPs, specialists, including surgical co-management • Consult on more inpatients • Cover hospitalist patients transferred to an affiliated Skilled Nursing Facility Unable to attend committee meetings and no QI/QA involvement Case Study Culture One of the hospitalists worked with a PA/NP in a practice before joining this one but it didn’t work out well Another of the hospitalists just wants to hire someone—anyone—to make work life better so she can get out on-time (PAs will fix this) Two of the other hospitalists, including the founding member, are in favor of trying a PA/NP and a third used to teach in a residency program before going private Case Study Culture The program administrator worries the program will collapse if another hospitalist leaves The CMO fears non-physicians may alienate referring MDs The CNO is not a PA advocate due to some prior nursing staff occurrences A couple of senior members of the medical staff have never liked that the local practices work with PAs and NPs The bulk of the medical staff are middle-aged or younger and express no firm objection Partnering with NPPs in Hospitalist Practices Identify the • Disadvantages and Advantages • Opportunities • Barriers Perform a Needs-vs.-Barriers Analysis Polling Question: Is this case a “good-to-go” or “just-sayno” to Partnering with NPPs? Disadvantages (Risks) NPPs in Hospital Medicine Substituting for Residents: Disadvantages of PAs and NPs More expensive than residents Loss of Medicare DME & IME Conflict with CMS cost reports Academic pay scales generally lower than community competition Role conflict: X vs Y Redundancy? Integrated Hospitalist Teams: Disadvantages of PAs and NPs Stakeholder perceptions • • • • • PCPs Referring physicians Hospitalist group members Hospital staff (Admin, Nursing, Ancillary) Patients & family Laws & Bylaws Physician supervision • Especially for new grads Employment models & billing Integrated Hospitalist Teams: Disadvantages of PAs and NPs Will cost upwards of $80,000+ (plus benefits, recruitment, admin overhead, CME) Medical liability for physician? ??Decreased “face time”?? Potential redundancy Competition? Advantages (Benefits) NPPs in Hospital Medicine Substituting for Residents: Advantages of PAs and NPs Greater consistency of ability More clinical experience Diminished supervision Better “systems” managers Enhanced efficiency Stronger staff affiliations Higher visibility and availability Improved continuity of care Silver et. al., Cawley et. al., Frick et. al., Jones et. al. Substituting for Residents: Advantages of PAs and NPs Sometimes the one “constant” Not subject to RRC duty hour restrictions! Can still serve as educators to residents, nurses, and/or PAs & NPs in training This is their career Integrated Hospitalist Teams: Advantages of PAs and NPs Cost less than M.D. F.T.E. Manage the care of patients not requiring direct physician care time Allows physician to: • Focus on more difficult and complex cases • Provide access to services (program structure, new business) • Participate in quality, safety & other hospital initiatives • Still avail for PA/NP supervision & consultation • Share on-call time, cross-coverage • Colleague close at hand Integrated Hospitalist Teams: Advantages of PAs and NPs Surge capacity Provide high-quality care Facilitate and coordinate care processes Enhance efficiency Augment practice productivity Serve most specialties Integrated Hospitalist Teams: Advantages of PAs and NPs Perform procedures Spend more time with patients, especially w.r.t. education, prevention, health maintenance Interface with ancillary services and consultants & improves communication Increase hospital staff satisfaction Write prescriptions May lessen the liability risk Integrated Hospitalist Teams: Advantages of PAs and NPs Services reimbursed by Medicare, Insurers Makes a TEAM out of you and me! Value-Added (Alternatives) NPPs in Hospital Medicine The Driver for Partnering “Skill mix enables programs to deploy resources (physician and nonphysician) in a way that matches skill set with skill need to optimize program performance and efficiency.” --M.J. Wilson, M.D. Cost Effective Model Allows program to increase volume at less direct cost – PA and NP salaries & benefits less than that of the physician Helps balance revenue versus expense with regard to: • Program mission • Payor mix • Patient population Cost Effective Model Promote uniformity & consistency of practice through the use of practice guidelines Integrated teams maintain outcomes • Studies show reduced LOS, improved communication and collaboration, and improved hospital profit without altering readmissions or mortality More hospitalist positions than physicians which makes the PA and NP model a viable alternative to work force shortage issues Cost Effective Model Billing options allow for shared or independent visits The same way that hospitalists add value* so too do PAs & NPs in hospitalist practices *SHM special supplement "How Hospitalists Add Value" Why Integrate PAs, NPs, and RN CCCs into They Hospitalist Practices? Because Add Value! How Do NPPs Add Value? The Mantra of Hospitalists The purpose of admitting patients to the hospital is to discharge them Discharge planning begins at the moment of admission The average length of stay for most patients should not exceed three (3) days . Procedures ICU RRT Codes The conundrum of competing Family conferences congruent contemporaneous care processes Consults Quality Improvement projects The Competition for provider time… delays the continuum of care that culminates in the patient’s (un)timely discharge. Competition for Provider Time: The Ivory Tower Structure Academia Residency Review Committee Residents Interns Duty Hours Restrictions Students Competition for Provider Time: A non-housestaff Solution Integrating PAs, NPs and RN CCCs in Acute Care The integrated model of medical practice, in which the patient care team is led by the medical manager (MD or DO), assisted by the patient care manager (PA or NP), and clinically coordinated by the CCC (RN) is one solution to the competition for care processes in the management of inpatients. Competition for Provider Time: A non-housestaff Solution Integrating PAs, NPs and RN CCCs in Acute Care Physician (medical manager) makes key medical decisions & follows medical progress PA/NP (patient care manager) implements decisions (dependent & independent), monitors care Nurse CCC coordinates the clinical care processes culminating in discharge Physician Assistants, Nurse Practitioners, and RN CCCs Pitching the Value-Added Proposition The Health Care Value Cascade Value = Quality / Cost Health Care = Clinical quality x Satisfaction Quality Clinical Quality = structure, process, outcomes Wachter, "Hospital Medicine" p.33, Donabedian , "JAMA" 1988 PAs, NPs, and RN CCCs Pitching the Value-Added Proposition Some Elements of Value: Structure: Denotes the attributes of the setting “How is care organized” Process: Denotes action in giving & receiving care “What is done” Outcome: Denotes the effects of care on health “What Happened” PAs, NPs, and RN CCCs Pitching the Value-Added Proposition Evidence: Studies, Experience Structure Processes Outcomes Value = ClinQual x Satisfaction Cost Procedures Quality Improvement projects Family conferences Dr Wilson Procedures Family conferences Quality Improvement projects Consults Physician Assistants and Nurse Practitioners Pitching the Value-Added Proposition “As these two major national advisory groups (Institute of Medicine and Pew Health Professions Commission) and other policy analysts have concluded, it is the integration of care using a team of providers, not the fragmentation of care through the proliferation of independent providers, that will be the model of high-quality and cost-effective health care in the future.” Crane, S., "Physician Executive" 1995 Indications: Are PAs, NPs, and RN CCCs Right for Us? NPPs in Hospital Medicine Opportunities NPPs in Hospital Medicine Opportunities: Programmatic Hospitalist Resources • Recruiting • Retention • Satisfaction Growth • Supply-Demand mismatch • Access to care • New business & market share Structure • In-house vs. call • Single hospital vs. multi-site • Admitter vs. Rounder Opportunities: Programmatic Program Performance* • • • • Throughput Hospital Cost & Utilization Customer Satisfaction Quality, Safety and Stewardship Hospital specific needs • Code Team • RRT • Lines • Restraints • ED Unassigned • ICU *SHM white paper: “Measuring Hospitalist Performance" Opportunities: Environment Are PAs & NPs already practicing: • • • • Referring physician offices Autonomously in clinics Sub-specialist's practices Hospital based If so: • • • • Is their work widely known? How are they regarded generally? What is their reputation specifically? What do they do? Opportunities: Environment Are there PA & NP programs nearby? Competition • Nearby hospitals • Nearby hospitalists Location & Size • Urban • Rural and/or Critical Access • Less than 100 beds ICU: Open or closed Teaching hospital Opportunities: Culture Hospitalist • Worked successfully with PAs & NPs before? • Advocates & Champions • Patriarch or Monarch—positive outlook • Musketeers versus Mercenaries – all for one and one for all – every hospitalist for themselves Opportunities: Culture Hospitalist (cont.) • Non physician group members • Clinician Educators, teacher-types • Mentor structure in place Hospital • Nursing and NPs • Change oriented Opportunities If you have seen one hospital medicine program you have seen one hospital medicine program – view this as an OPPORTUNITY to customize and tailor your collaborative PA and NP model to your practice Proactive “planning mode” (instead of reactive “crisis mode”) Opportunities Don’t reinvent the wheel – SHM experts are available to help I was seldom able to see an opportunity until it had ceased to be one. --Mark Twain's Autobiography Barriers to Success NPPs in Hospital Medicine The greatest barrier to someone achieving their potential is their denial of it. --Simon Travaglia Barriers: Programmatic Hospitalist Resources • • • • • Different employers: Physician & PA/NP Payroll rules Human Resources Low attrition Hiring the wrong person Growth • • • • • Unmotivated workforce Lack of incentives Restricted Access Limitations on new business & market share Flat line Barriers: Programmatic Structure • Lack of supervision • Poor role definition and/or lack of understanding the role • Lack of preparedness • Lack of administrative & practice infrastructure & support Program Performance • Productivity tracking and/or incentive structure: – Doesn’t credit physician for the 15% shared-visit effort – doesn’t include PA & NP effort Barriers: Programmatic Program Performance (cont.) • No system in place to track – PA & NP performance measures and outcomes – patient satisfaction with PAs & NPs • Failure to credential PAs & NPs with payors • Billing system not ready to accommodate PA & NP charges Barriers: Environment Are PAs & NPs new or novel? If PAs & NPs are already practicing: • • • • Is their work widely known? How are they regarded generally? What is their reputation specifically? What do they do? Barriers: Environment Unrealistic expectations • Hospital: “The hospitalists will fix our problems” • Hospitalists: “The PA/NP will fix our problems” Perception that the driver (for integration) is increasing pressure to offset program cost Barriers: Environment Perception that integration will alienate referral groups Lack of environmental awareness • Perception • Reality Laws & Bylaws Changes in hospital leadership Barriers: Culture Hospitalist • Worked unsuccessfully with PAs & NPs before • Naysayers • No Advocate or Champion • Patriarch or Monarch—ambivalent or worse • Mercenaries versus Musketeers – every hospitalist for themselves – all for one and one for all Barriers: Culture Hospitalist • Unwillingness to: – Teach – Mentor – Oversee & Review • Unwillingness to change the culture • Polarized group Barriers: Culture General Attitude • Fear of competition • Only doctors can do the job • Diminishes physician importance Bad Attitude • Not just no but “heck no” Reactive “crisis mode” (instead of proactive “planning mode”) A bad attitude is like a flat tire—you can’t get anywhere unless you change it! Should We Integrate NPPs Into Our NPPs Hospitalist Practice? Are right for you? Are NPPs right for your practice? Environment is everything & culture is critical Not a “one size fits all” model Do your homework—data informs decisions • • • • Advantages Disadvantages Opportunities Barriers Practice Site Needs vs Barriers to Implementation Are NPPs right for your practice? Needs Versus Barriers Analysis Barriers to Implementation Practice Site Needs High Low High HH HL Low LH LL Case Study: Needs vs. Barriers Difficult & complex cases Access to service (PCPs, comanagement) Timeliness of care Surge capacity Interface issues with case managers, staff nurses and ancillary care Hospital & Patient satisfaction Committee & QI/QA involvement Recruiting, Retention, & hospitalist satisfaction Supply-Demand mismatch New business (including multisite) 24/7 in-house Rounder is admitter structure Program performance Code/RRT ED Unassigned & OBS cases PAs & NPs known entities in environment, well regarded Nearby competitor hospitals, suburban Open ICU Advocates • • • • Founder Two hospitalists Teacher-type +/-Program administrator Medical Staff express no firm opposition Case Study: Needs vs Barriers No role definition as of yet Lack of preparedness • Programmatic • Environmental One hospitalist unsuccessful in past Possible supervision issue with 1-2 hospitalists “The PA/NP will fix things” attitude Integration will alienate referring physicians (CMO) Bias against PAs (CNO) Two senior medical staff members not in favor Are NPPs right for your practice? Needs Versus Barriers Analysis Barriers to Implementation High Practice Site Needs Low High HHCase StudyHL Low LH LL Barriers are merely opportunities waiting to be born. --M. J. Wilson, M.D. Panel Discussion Implementation How can NPPs be Integrated Into the Hospitalist Practice Plan & Execute: Stakeholder Buy-in Do your homework, then lay the groundwork • Become an expert in PA and NP practice • Teach others what you’ve learned Identify and survey all stakeholders, conduct focus groups in high barrier environments • • • • • • Hospital Administration PCPs Referring Providers Hospitalist Team Patient care staff Patients Plan & Execute: Stakeholder Buy-in Use the information you receive in structuring PA and NP assignments & responsibilities Provide feedback to stakeholders by letting them know: • That you were listening • What you did with their information Communicate, Communicate, Communicate • Tell them what you are going to tell them, then tell them, and then tell them what you told them Plan & Execute: Stakeholder Buy-in Mitch, I can’t emphasize enough that if you are adding a first mid-level, there must be buy-in and support from the community and the group with very clear expectations. The group has to want this and then back the mid-level up when his/her role is questioned or challenged. --Lorraine Britting, MS, ANP SHM Non-Physician Provider Committee Plan & Execute: Skill Mix Go with what your environment knows • Do PAs or NPs predominate? • In what setting? Define the duties, then match the roles • Structure the advertising, interview, and hire process to assure best practice fit – High acuity/ICU care = experienced PA or ACNP – Elderly population/MMM = experienced PA or GNP or ACNP, +/- ANP (depending on experience) – OBS/CDU = PA or ANP, +/-FNP (depending on experience) or ACNP Plan & Execute: Skill Mix Define the duties, then match the roles, (cont.) • Start out with the best of the best—the microscope will be on full power • Hire and pay for experience – Invest in your start-up—you get what you pay for – Especially important for high barrier environments and where immediate success is critical • Recruit local talent whenever possible – Even if new to hospitalist role – A known and trusted provider new to the role may enable early acceptance more than an unknown who knows how to do the job Plan & Execute: Structure Services Tailor supervision and assignments to experience and skill set: • Evaluate individual physician characteristics and partner physician and PAs/NPs based on best fit • Tailor physician supervision to the experience and skills of the PA and NP • Capitalize on PA and NP past experiences and strengths Use a mentoring process Plan & Execute: Structure Services Make team assignments: Less experienced PA/NP Worked successfully with PA/NP before Teacher-types Advocates and Champions Musketeers Patriarch, Monarch—positive outlook Worked unsuccessfully Naysayers Mercenary Patriarch, Monarch—ambivalent or worse Unwilling to teach Plan & Execute: Structure Services Make team assignments: More experienced PA/NP Worked successfully with PA/NP before Patriarch, Monarch—positive outlook Advocates and Champions Musketeers Teacher-types Worked unsuccessfully Naysayers Mercenary Patriarch, Monarch—ambivalent or worse Unwilling to teach Plan & Execute: Structure Services Make work assignments: • Less experience – Protocol, pathway, guideline driven DRGs – Low acuity (chest pain, mild pulmonary, GU) – Direct supervision, more shared-visits • More experience – Protocol, pathway, guideline driven DRGs to start, transition quickly to non-pathway DRGs – Higher acuity – Indirect supervision, fewer shared-visits Plan & Execute: Structure Services Make work assignments (cont.): • All experience levels – Touch-base “card-flip” daily—late morning & afternoon • Referring Physicians – Preferentially assign by buy-in versus opt-out Stagger the on-service start dates • On-service/off-service rotation dates differ for physicians & PAs/NPs • Overlap allows for more continuity of care & slightly eases the first day on Plan & Execute: Structure Services Check-out process for PAs/NPs going off— coming on service • Mirror physician process if possible Stagger the new-hire start dates Start out slow and gradually increase patient load and assignments Plan & Execute: Leadership Pearls Debrief with: • PAs/NPs often (daily, qod, biweekly, etc.) during start-up • Hospitalists per above • Meet with both groups together at least once during each rotation • Nurses & nurse administration • Key Stakeholders Actively engage feedback Actively resolve turbulence Plan & Execute: Leadership Pearls Rewards for: • Buy-in • Enablers of success • Teams making it work Consequences for: • • • • Opt-out Obstruction Subversion Sabotage Move towards a single-tiered schedule Plan & Execute: Leadership Pearls Stick to the play book • Assignments to create “go-do” not “go-for” • Encourage flexibility and interdependence • Develop dynamic, cross-functional teamwork Don’t allow a second-class citizen culture to emerge • Equal voice, equal vote at team meetings and practice related activities • Reserve agenda space and discussion time for PA/NP issues Create early wins and publicize to stakeholders Plan & Execute: Leadership Pearls Make sure you have baseline data – performance measures Track outcomes and performance measures from pre-PA and NP structure to post- PA and NP implementation Work with hospital administration & program management • • • • Determine what is most important to funding source Stratify needs by priority & importance Align goals Develop services to achieve greatest gains for the effort Capitalize on “real time service” delivery Plan & Execute: Leadership Pearls Know the rules: • State regulations, registration, certification • Institutional bylaws and privileges • Documentation, billing, and reimbursement Don’t be afraid to “drop back and punt” Keep working it until you get it “right” Remember there is no “I” in TEAM! Provide a career path and incentives Keep the key stakeholders in mind when: • Sharing your results • Developing your marketing plan Critical Success Factors Delineations of duties: What the PA, NP, and RN CCC can and cannot do Hire for fit (not for fill) Key stake-holder buy-in Hospitalist Advocates & Champions Hospitalist group culture of equality Preparedness in planning and execution Marketing Critical Failure Factors The opposite of success factors! • Poor role delineation • Wrong person/wrong seat on the bus* (poor fit) • Lack of mentoring tailored to experience • Pervasive opt-out • Billing & performance monitoring absent Taking on “too much, too fast” Michael Collins, "From Good to Great" Panel Discussion Demonstrating ROI The Bottom Line Demonstrating ROI M ed icare E&M Code D escrip tio n M ed icare A llo w ab le # of P A /N P A llo w ab le/M D P A /N P % 85% E n co u n ters P A /N P # of P A /N P P A /N P C o llectio n R ate C o llectio n R ate E n co u n ters C o llectio n R ate C o llectio n R ate 30% 46% 30% 46% A d m it 99221 low 99222 interm ed 99223 com plex $82.49 $113.41 $166.87 $70.12 $96.40 $141.84 99231 low 99232 interm ed 99233 com plex $34.33 $61.49 $88.16 $29.18 $52.27 $74.94 10 $31,952.65 $48,994.06 7 $26,313.95 $40,348.05 99238 l.t. 30 99239 g.t. 30 $62.52 $89.90 $53.14 $76.42 5 $29,095.25 $44,612.71 3 $20,537.82 $31,491.32 $58.90 $96.86 $136.23 $50.07 $82.33 $115.80 $62.41 $53.05 $118.00 $155.73 $193.80 $100.30 $132.37 $164.73 $61,047.89 $93,606.77 $46,851.77 $71,839.37 F /U DC OBS 99218 low 99219 interm ed 99220 com plex OBS 99217 D /C O B S S am e D ate 99234 low 99235 interm ed 99236 com plex T o tal P ro d u ctivity Demonstrating ROI H igh (15) Productivity H igh C ollection H igh (15) Productivity Low C ollection Increm ental N et R evenue Increm ental N et R evenue $93,606.77 PA /N P $61,047.89 $107,647.78 MD $70,205.07 Average (10) Productivity H igh C ollection Average (10) Productivity Low C ollection Increm ental N et R evenue Increm ental N et R evenue $71,839.37 PA /N P $46,851.77 $82,615.27 MD $53,879.53 46% 30% C ollections Demonstrating ROI Value of a PA/NP Increase in Patients/Day Increase in Net Professional Revenue/Patient Day (46% Collection Rate) PA/NP Cost ($80K/yr, 26% fringe) PA/NP Net Incremental Cost 15 10 $93,606.77 $71,839.37 $201,600.00 $201,600.00 ($107,993.23) ($129,760.63) Demonstrating ROI Value of a PA/NP Increase in Patients/Day Increase in Net Professional Revenue/Patient Day (46% Collection Rate) 15 10 $93,606.77 $71,839.37 $201,600.00 $201,600.00 PA/NP Net Incremental Cost ($107,993.23) ($129,760.63) MD Net Incremental Cost ($157.5K/yr, 26%) ($289,252.22) ($314,284.72) PA/NP Cost ($80K/yr, 26% fringe) Demonstrating ROI Value of a PA/NP Increase in Patients/Day Increase in Net Professional Revenue/Patient Day (46% Collection Rate) 15 10 $93,606.77 $71,839.37 $201,600.00 $201,600.00 PA/NP Net Incremental Cost ($107,993.23) ($129,760.63) MD Net Incremental Cost ($157.5K/yr, 26%) ($289,252.22) ($314,284.72) Net Incremental Increase in Loss MD vs PA ($181,258.98) ($184,524.09) PA/NP Cost ($80K/yr, 26% fringe) Billing Medicare: Hospital Settings Shared Visits Remember the “3 Sames and a Some” rule: Same employer Same patient Same day Some face-to-face time with the patient On-line Resources www.aapa.org www.aanp.org www.nurse.org/acnp Panel Discussion