Transcript NSI External Pesentation

Shifting the Emphasis from
Training to Learning
Diana Zarazua
Employee Learning Director
Alcatel-Lucent University
“Transitioning from Training to Learning”
Victor Agnellini
Peter Declercq
Jerilyn Wagner
Senior Vice-President
Alcatel-Lucent University
Senior Learning
Consultant
Senior Learning
Consultant
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Transforming Alcatel-Lucent
I want this company to be known for one word, and that is transformation. All of our
customers will have to go through transformation – massive transformation. We should
be the guys they go to because we have the services.
Ben Verwaayen, October 2009
In 2009 Ben Verwaayen and the Alcatel-Lucent
Management Team embarked on a three-year companywide transformation to transition Alcatel-Lucent to
industry leadership:
 Become a fully engaged partner and valued consultant
working with our Customers
Ben Verwaayen
Chief Executive Officer
 Act as one organization, flexible and able to respond with
innovative technological solutions
 Execute flawlessly on our deliverables optimizing
operational efficiencies while growing our business
3 | ECU Forum Presentation | February 2011
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Alcatel-Lucent University Key Facts
Alcatel-Lucent University provides customers and employees with targeted
learning services that support the ALU strategy to achieve industry leadership
through strategic pillars:
18 training centers
worldwide
1.7M student hours
delivered (2010)
120,339 unique students in 167 countries (2010)
Chartered with improving employee/organization performance by
increasing certification and/or accreditation of ALU professionals
Streamlined customer portfolio of the top products & solutions
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Alcatel-Lucent University Transitioning from Training
to a Learning Environment
1
Provide Learning
Consultants with the
skills to proactively
manage relationships
with business leaders,
support organizational
transformation and
define learning
solutions.
2
Build skills & competencies
of ALU employees with
global “People@AlcatelLucent” initiatives.
Includes accreditations,
certifications, and focused
learning tracks for specific
job functions and roles.
Two key University initiatives that support the
company’s strategic transformation and move to a
learning solutions environment.
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Alcatel-Lucent Learning Consultants (LC)
Address ALU Strategy
 Link to ALU Corporate Executives and their teams, LCs function
as part of that organization to understand the issues and
challenges and help offer more timely and targeted learning
solutions.
 Collect and analyze data to assess current and future state
organizational capabilities and define and introduce programs
to help the business change and grow.
 Lead activities focused on defining jobs, skills, and
competences in line with the goals of the business. Analyzes
the skills/competencies to define when learning is needed.
 Define requirements for the design of needed organizational
learning programs.
 Facilitate leadership meetings and workshops enabling teams
to understand and adopt new behaviors for their business.
 Set up change and development programs from design to
implementation through evaluation to address the level of
business impact.
6 | ECU Forum Presentation | February 2011
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Alcatel-Lucent Learning Consultancy - A Standard Model
What We Want
What We Measure
Org Learning
Consultant
Work
situation
Change
Performance
Doing
Learning
Results
Ability
Learning
process
Learning
Skills
University
Learning Dev
Learning
intervention
Based on Kessels and Smit 8-Field Model
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Event
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Analysis & Design
Impact
Execution
Goal /
Problem
Learning Consultants Professional Accreditation Plan
Intake/
briefing
Virtual
Learning
Residential
Session
Virtual
Learning
As Is
Prep Topics
Joint Learning
5 days team
learning
Specific
topics,
prepared
and ‘taught’
by subteams
Constant COACHING by close or remote accredited LC
One or more REAL LC Projects to work on
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Accreditation
Process
Jury Review
Alcatel-Lucent Learning Consultant Global Network
TOTAL NUMBER
BY MAJOR
COUNTRIES
TOTAL
Accredited 47
New 26
Total 73
AMERICAS
EMEA
APAC
Accredited 14
Accredited 28
Accredited 5
New 0
New 18
New 8
Total 14
Total 46
Total 13
9 | ECU Forum Presentation | February 2011
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People@Alcatel-Lucent:
Learning through Professional Accreditation
People@Alcatel-Lucent is a business and people development
transformation program aimed at equipping the company with
the right set of competencies and skills, to make ALU a future
market leader.
Aligned with workforce planning to allow Alcatel-Lucent to
ensure the right people, at the right place, at the right time.
People@Alcatel-Lucent focuses on key jobs that will allow the company
to make a difference and increase value to our customers.
People@Alcatel-Lucent process:
1. Job Mapping
2. Building a development plan
3. Preparing an accreditation application
4. Undergoing a rigorous accreditation process
10 | ECU Forum Presentation | February 2011
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Three Complementary Approaches to Develop Our
Number One Asset: our People
1
To invest in
professional
development
18
Programs
2
3
To develop technical
expertise
IP, LTE, IMS Certification Programs
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To develop
product/solution
knowledge
People@Alcatel-Lucent
BENEFITS FROM PROFESSIONAL ACCREDITATION
For Employees
 Build and sustain
professional expertise
 Reinforce development
path and mobility
 Improve marketability
For Alcatel-Lucent
 Position our company to
better compete in the
market
 Increase credibility with
our customers
 Motivate and retain highly
talented professionals
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For our Customers
 ALU employees developed
through industry best
practices
 Better execution & delivery
 Solid knowledge base in
building relationships
 ALU employees better
prepared as advisors for
our customers need to
transform
People@Alcatel-Lucent Update
324 People@Services professionals
achieved accreditation in 2010
Grew accredited candidates in one year by
167% through People@Services
Expanded the People@Alcatel-Lucent
program in FY10 to include
People@R&D and People@Sales
Program expansion planned for FY11creating one overall simplified worldwide
program offering professional accreditation
and growth opportunities through-out
Alcatel-Lucent University
13 | ECU Forum Presentation | February 2011
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Questions & Answers
www.alcatel-lucent.com