Transcript Dashhawk issues customer copy

Troubleshooting
Dashhawk Issues
Dashhawk Windows VISTA
compatibility
Here's what you have to do to have the
DashHawk run properly ...
1. Go to the ACTUAL PROGRAM file (not the
short cut) by navigating to:
c:\Program Files\DashHawk
V2\DashHawk.exe
2. RIGHT Click on DashHawk.exe
3. In the PROPERTIES dialog, click on the
Compatibility Tab
4. CLICK ON THE CHECKBOX for "Run this
program as administrator"
This will allow the DashHawk software to
access the USB port.
Installing the Dashhawk software in
windows Vista:
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The purpose of this guide is
walk you through the steps of
installing the software on a
Windows Vista PC.
There may be a couple of
screens that aren’t in this
guide. The Vista software
asks for permission to
proceed whenever a program
is started.
Just be aware that they are
there so that the installation
doesn’t throw you for a loop
when it comes up.
Vista Dashhawk software
Installation page 1
After inserting the Disk
this is the screen that you
may be prompted with.
Just double left click on
the Setup.EXE.
The installer will start to unpack files and
when prompted left click on next.
Vista Dashhawk software
Installation page 2
The installer will prompt you when
ready, just left click on next.
Click on I accept the terms and left click
on the next button.
Vista Dashhawk software
Installation page 3
It really doesn’t matter what is
entered here, just make sure the
Anyone who uses this computer
option is checked off and left click
on the next button.
At this point the installer asks for the
location where is should install the
software. I wouldn’t recommend changing
this location. Just left click on next.
Vista Dashhawk software
Installation page 4
The installer Summarizes
what its about to install. Just
left click on the next button.
The installer starts installing the
software and copying files. At this
point just let the installer software
do its thing. DON’T CLICK ON
THE CANCEL BUTTON!
Vista Dashhawk software
Installation page 5
This is an installer error screen. If you
get this screen, you need to download
the latest version of the Dashhawk
software off of the www.Dashhawk.com
website.
What this means is the computer
doesn’t have Microsoft .NET framework
version 2.0 or later installed. You can
download and install the latest version
of .NET framework for free from the
Microsoft website.
The latest version of the Dashhawk
software has an updated version of
.NET framework and will automatically
install it if necessary.
<NOT ALL COMPUTERS WILL GET THIS SCREEN>
Vista Dashhawk software
Installation page 6
Once the installer is done and the
installation is successful this
screen is displayed. Left click on
the finish button.
Before anything else is done
the computer needs to be
rebooted.
Vista Dashhawk software
Installation page 7
Be advised that Windows Vista DOES NOT have a
start button that actually says start unless you turn
off some visual features.
This is what the start button
looks like in Vista by default
This is what the start menu looks like
with the visual features turned off in
Vista.
Vista Dashhawk software
Installation page 8
Left click on the Start Button.
Then double left click on
“Computer.”
Locate the drive letter “C:” and double left
click on it.
Vista Dashhawk software
Installation page 9
Locate and double left click on the
Program Files folder.
Then find the Dashhawk V2 folder and
double left click on it.
Vista Dashhawk software
Installation page 10
Locate the file called
“MainApplication,” right click on it
once, and left click once on properties.
Then left click on the
“Compatibility” tab.
Vista Dashhawk software
Installation page 11
At this point left click on the box next to “Run this program as an administrator.” Then
left click on the “Apply” button and the “Ok” button.
Forcing the drivers in Windows
Vista 1
Before you try to force the driver, make sure the compatibility procedure has been
performed. If that doesn’t work try rebooting the computer next. If that still doesn’t work try
this next.
Once the computer has restarted, left click on the start
button and find “Computer.”
Right click on “Computer” and then Left click on
“Properties.”
Forcing the drivers in Windows
Vista 2
When the system properties page
comes up, locate the Device manager
and Left click on it.
Once the device manager displays, remember
that everything inside it is in alphabetical order.
Look for the main category “Other Devices.” If
there is no category listed as “Other Devices”
make sure the Dashhawk is plugged in, and that
the Dashhawk isn’t listed under “Ports (COM
&LPT).” If the Dashhawk is already listed under
“Ports (COM & LPT)” you shouldn’t need to force
the driver.
Forcing the drivers in Windows
Vista 3
Double left click on the
Dashhawk under “Other
Devices.”
When the Dashhawk properties
page comes up, left click on the
“Reinstall Driver”
The Found New Hardware wizard will start.
Left click on the “Locate and Install driver
Software” option.
Forcing the drivers in Windows
Vista 4
Left click on the “I don’t have the disc
option.” The next screen should have an
option to “Browse My Computer For
Driver Software.” Left click on that option.
Left click on the “browse” button. Find
Computer and left click on the C:
drive to expand it out.
Find Program Files and left click it to expand
it out. Find the Dashhawk V2 folder and left
click on it to expand it out. Find the
USB_Drivers Folder and click on the OK
button.
Forcing the drivers in Windows
Vista 5
You should be back at this screen. Left
click on the next button. The wizard
should find the drivers on its own and
start installing the drivers.
The installer may give you this warning just
left click on Install this driver software
anyways. Once the installer is done it will
come up with a successfully installed screen.
The installer might prompt you
for the drivers once again just
walk through the driver
installation again and this is
what the finished deal should
look like.
Wrap Up
If the Dashhawk is connected, software is installed properly, and the drivers are
working right, this is what the screen should look like. Notice that the screen says
connected down in the left hand corner.