PQI Summit ABR Presentations
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Transcript PQI Summit ABR Presentations
Maintenance of
Certification – Part IV
PQI
Practice Quality Improvement
The Summit
August 19, 2006
The Summit - Objectives
Learn more about Quality Improvement and
the ABR’s PQI Program
Learn about ideas-projects-plans of
participating organizations/societies
Identify ways for societies to engage in PQI to
help their members
the tangible Benefits of PQI
how to engage, support, challenge Radiologists
Beginning to develop a National Database
Maintenance of
Certification
Mandate of the American Board of Medical
Specialties
Goal to improve the quality of health care through physicianinitiated learning and quality improvement
Response to public expectation for physician competence
generation of new knowledge application in practice
recognition of medical errors
To Err is Human: Building a Safer Health Care System
- Institute of Medicine, 2000
public concerns re underuse, overuse, misuse of health care in U.S.
MOC – a physician-based response to demonstrate, ensure
physician competence and continuing competence
Clinical practice, delivery of health care
The General Competencies – the
Basis of Maintenance of
Certification
medical knowledge
patient care
interpersonal & communication skills
professionalism
practice-based learning & self-improvement
systems-based practice
Maintenance of Certification - ABR
From certification toward demonstration of
competency in practice of medicine
Responsibility of
-
physicians
institutions/organizations in medical education,
continuing medical education/training
ABMS identification of components of MOC
Part I – Professionalism
Part II – Lifelong Learning and Periodic Self-Assessment
Part III – Cognitive Expertise
Part IV – Practice Performance
Maintenance of Certification
for Radiologists (DR, RO, RP)
MOC introduced for Radiology in 2005
Formal implementation Parts I-IV: 2007
Parts I-III developed for radiology, radiation
oncology, radiation physics
Part IV under development – ABR, educational
and professional societies
Maintenance of Certification
- Part IV
highlights competencies in medical practice,
delivery of care
Practice Quality Improvement (PQI)
practice-based focus
based upon metrics
includes action plan for quality improvement
engage physicians, societies/organizations
in Practice Improvement (PQI)
Maintenance of Certification
- Part IV
Features of Practice Quality Improvement (PQI)
Project choose
Process learn
Participate complete review
Plan ongoing improvement
Progress document
Potential benchmarks, national database
Practice Quality
Improvement – Role of
Societies
or
Why are you here?
George S. Bisset
Department of Radiology
Duke University Medical Center
Durham, NC
American Board of Radiology
Mission
“To serve patients, the public, and the
medical profession. . .”
“By certifying that its diplomates have
acquired, demonstrated, and maintained a
requisite standard of knowledge, skill, and
understanding. . .”
ABR Transition
OLD
Physics Exam
Clinical Exam
Oral Exam
NEW
Physics Exam
Clinical Exam
Oral Exam
Maintenance of
Certification
ABMS and MOC
• All 24 Boards committed to MOC
• ABMS must approve each board’s
program
Why “not” MOC?
New administrative and financial burdens
May not improve patient care
Self-assessment components – rigor?
Not fully defined (WIP)
Why MOC?(Pragmatic)
All Boards – Time-limited certificates
All Boards – MOC participation
Provider privileging
Market forces pushing pay-forperformance
Federation of State Medical Boards –
“responsibility to public to ensure
competence of physicians seeking
relicensure”
Why MOC?(Philosophical)
We are all lifelong students of medicine
Perversity
Hypocrisy
Patient expectations
External regulators
Prerogative of self-regulation (maintaining
autonomy)
Public accountability
MOC Goals
Lifelong learning
Self-directed learning
Based on needs assessment
Practice specific
Recognition of diversity of practice
Continuous quality improvement
Benefits of Practice Improvement
Better patient….
Care
Outcomes
Safety
Better practice-based learning
Quality of care puts us all on the same side
Why do we need PQI?
Lack of documentation for quality of care
for most important diseases
Lack of resource evaluation
Huge variations in care at local, regional
and national levels
Lack of outcome assessment
Pay-for-Performance Push
Bridges to Excellence
The Leapfrog Group
The Integrated Healthcare Association
Health Care Value Initiatives
CMS/Premier
How is PQI done?
Select issues where change may be useful to
the practice
Incorporate different types of evidence
Continuously refresh data during process
Utilize data to monitor departmental
progress
Sharing of results (national database)
Why do we need database?
Need to know our baseline at a national
level
Public disclosure of quality measurement
data lead to improvements in quality of
care
What should Societies do?
Design tools to support radiologists in their
efforts to enhance quality of patient care
Strong physician leadership – develop and
execute radiologist-led initiatives
appropriate to subspecialty
Focus on evidence-based clinical guidelines
Form work groups to move process forward
Create leadership-driven
ad hoc committee
Choose topic to be measured
based on importance
Review current established guidelines
Measure performance
Develop measures
-Accurate and meaningful
-Trackable over time
-Universally available
Evaluate performance in relation
to agreement with guidelines
Interventions
Remeasure performance
Summary
MOC is essential for quality healthcare
Practice Quality Improvement is a vital
component of MOC
Societies can assist with development of
PQI projects
MOC Component 4
DIAGNOSTIC RADIOLOGY
&
SUBSPECIALTIES
Gary J. Becker, MD
PQI Summit
Chicago, Illinois, August 19, 2006
Then…
Pass a test, earn a lifetime
certificate
Now…
Maintenance of
Certification depends on
continuing competence…
Competent Physician
“Maintenance of competence should
be demonstrated throughout the
physician’s career by evidence of
lifelong learning and ongoing
improvement of practice.”
ABMS, September 1999
“Competency is not just
knowing what to do;
it is doing
1Blackwell
et al. [DRAFT] Final report of the committee on recognizing
new and emerging disciplines in internal medicine; ABIM 2006
1
it.”
MOC Components
Evidence of:
1: Professional standing
2: LLL and periodic self-assessment
3: Cognitive expertise
4: Evaluation and improvement
of performance in practice
In MOC, Component 4 is
where “the rubber hits the
road”!
The main purpose of
MOC is…
…to improve the quality
of care we deliver
individually & collectively
To accomplish this…
…we must participate in
Practice Quality
Improvement (PQI)
What Do We Need?
3 Essentials of Improvement
Will –acknowledge defects exist; desire to improve
Ideas –changes that will result in improvement
Execution –effectively apply changes; sustain
D. Berwick, MD, Institute for Healthcare
Improvement
PQI project: diplomate focuses on
an important aspect of practice,
…measures performance, then…
plans, improves, & measures
again
Where are we
heading?
Years 1-5
Years 6-10
PQI Timeline
Role of ABMS
Mission: “…establishes standards for
physician specialty certification and
MOC…to support the public’s
quest for safe, high-quality
healthcare.”
Role of ABMS in MOC Process
MOC guidelines
Timetable (deadlines)
Oversight, feedback
Approval of plans of member boards
Resources
Benchmarking
Advice and consultation
Education (symposia)
Addressing issues common to all boards
-FSMB licensure verification
-Surveys, questionnaires
-Software, especially to support Part 4
Applying ABMS Guidelines to
Radiology Every Diagnostic Radiology
PQI Project MUST:
Be relevant to diplomate’s practice
Be doable in practice setting
Be suited to trending over MOC cycle
Effect quality improvement
Include these competencies*:
Patient care
*May
Practice-based learning and improvement
Systems-based practice
also include others
Participating in Diagnostic Radiology
Select PQI project PQI
Communicate selection to ABR
PW-protected reporting on ABR diplomate
Webpage
Reporting follows template
>1 PQI project in 1st 10-yr cycle (begins
01/2007)
Trended data collection >3X/cycle
Diplomate also reports on 6 competencies
DR
PQI
EXPECT CHANGE
PQI is under development (WIP)
ABR monitoring national healthcare priorities for critical PQI
opportunities
Incorporation of priorities into Part 4
Expert consensus evolves with evidence
Regional/national normative databases
Participation in institutional CQI
Accreditation status (JCAHO, VA, ACR, etc.) as basis for PQI
projects
Practice-relevant SAMs; improvement plan
Random audits
To Develop ABR’s Part 4 Program
ABR faced challenges of DR landscape, larger healthcare
picture
Practice diversity
Generalists & subspecialists
Active practitioners, administrators
Consultative & direct patient care
Hospital-based, office-based & mixed
Radiology: no disease-specific focus
National healthcare priorities
5 PQI Project Categories for DR
Practice guidelines & technical standards
Referring physician surveys
Patient safety
Double reading
Turnaround time
Two PQI Project Types
Type I: local level
Physicians compare performance against own baseline
Some comparison among peers
Normative databases lacking
Type II: sponsored by national specialty
society or organization
Regional or national database participation
Benchmarking
Feedback
Type II PQI Project Examples
RADPEERTM
Peer review of routine image interpretation
Summary stats for each participant by modality
Summary data for facility by modality
Data from all participating facilities by modality
ABMS’ CAHPS Peer Survey1
ABMS’ Web-based Patient Safety Project
1Consumer
Available mid-2007
Assessments of Health Plans Survey
PQI Timeline & Milestone Tracking
DR Diplomates
Year of
Cycle
1
What I must do each year of 10-year MOC cycle
Select project and metric(s)
Collect, analyze baseline data
Submit report / attestation via
the Personal Web Page
Yes
2
Develop improvement plan
Implement plan
Begin collecting improvement plan data
Yes
3
Complete collection of improvement plan data
Analyze data
Summarize data
Yes
4
Modify improvement plan
Implement plan
Begin collecting improvement plan data
Yes
5
Continue collecting data
Yes
PQI Timeline & Milestone Tracking
DR Diplomates
Year of
Cycle
What I must do each year of 10-year MOC cycle
Submit report / attestation via
the Personal Web Page
6
Complete collection of improvement plan data
Analyze data
Summarize data
Yes
7
Refine improvement plan
Implement plan
Begin collecting improvement plan data
Yes
8
Continue collecting data
Yes
9
Complete collection of improvement plan data
Analyze data
Summarize data
Yes
10
Prepare final report of results and conclusions
Sustain the gain of 1st cycle
Select topic for next cycle
Yes
PQI: Patient Safety
TOPIC LIST (MUST CHOOSE ONE)
Safe use of iodinated RCM
ALARA
MR Safety
JCAHO Universal Protocol
National Patient Safety Goals
NQF Safe Practices for Better Healthcare
Prevention of medication errors
ABMS Web-based patient safety module
Other (with ABR approval)
PQI: Double Reading
MUST INCLUDE ALL 3 OF THESE ELEMENTS:
Study of error rate; objective of rate reduction
Analysis of root causes; plan to minimize
Changes by 2nd reader: significance, time, cost
PQI: Turnaround Time
SUBTOPICS (Both):
Access: FROM exam/procedure request TO
completion
Reporting: FROM exam/procedure completion TO
final report availability
PQI
Practice Guidelines & Technical Standards
REQUIREMENTS
ACR Communication Guideline (select at least 1)
-Comparison reports
-Communicating preliminary/final report discrepancies
-Communication of urgent/serious findings to referring physician
-Communication to self-referred patients
Other Guidelines & Standards (select at least 1)
-Widely accepted standard of national specialty/subspecialty
organization
-ACR: ~100 available
PQI: Referring Physician Surveys
CAHPS1 or institutional survey (>50 referring
physicians)
All subtopics must be included in years 1-3
-Exam/procedure access
-Urgent examination and consultation
-Satisfaction in the interaction
-Comments about professionalism
-Report turnaround
1Consumer
Assessments of Health Plans Survey
ABR MOC: the 4 MOC Components & the 6 Competencies
Professional
Standing
Lifelong Learning and
Self-assessment
Cognitive
Expertise
Practice
Performance
Medical
Knowledge
State board license
requirements and
actions
Documentation and completion
of 500 CME credits. Minimum of
250 Category 1.
Achieve a passing
score on the ABR
cognitive exam.
Patient Safety
Double Reading
Practice Guidelines
Patient Care
State board license
requirements and
actions
Documentation: CME with review
of new techniques and protocols.
Achieve a passing
score on the ABR
cognitive exam,
which includes
patient care content.
Patient Safety
Double Reading
Turnaround Time
Practice Guidelines
Referring Physician Survey
Interpersonal &
Communication
Skills
Patient Safety
Double Reading
Turnaround Time
Practice Guidelines
Referring Physician Survey
SAMs with emphasis on
communications.
SAMs content on
professionalism.
General questions
about ethics and
charter on
professionalism
Practice Guidelines
Referring Physician Survey
Practice-based
Learning
&
Improvement
Specific CME and SAMs
developed for practice-based
learning and improvement.
General questions
about essential core
knowledge and
practice
improvement
principles.
Patient Safety
Double Reading
Turnaround Time
Practice Guidelines
Referring Physician Survey
Systems-based
Practice
Specific CME and SAMs
developed for systems-based
practice.
General questions
about CQI content.
Patient Safety
Double Reading
Turnaround Time
Practice Guidelines
Referring Physician Survey
Professionalism
State board license
requirements and
actions
Competencies Report for Diagnostic Radiology
Diplomate Name:____________ ABR ID:_________ Check one: 1st yr___ 5th
yr___ Final___
Professional
Standing
Lifelong Learning and
Periodic Self-Assessment
Cognitive Expertise
Medical Knowledge
CME required
by state board
for licensure
Practice-related exam
questions
Patient Care
Unrestricted
licensure
Fundamental (“general
content”) exam questions
Unrestricted
licensure
Practice environmentrelated exam questions
Interpersonal &
Communication
Skills
Professionalism
Practice-based
Learning &
Improvement
Practice environmentrelated exam questions
Systems-based
Practice
Practice environmentrelated exam questions
Evaluation of Performance
in Practice
Part 4: Roles for Professional
Societies
Educational courses, SAMs on Part 4
Identify key PQI focus areas
Develop new tools, guidelines, metrics, project
templates
How-to workshops for your members
Work with other societies on database development
Deliver message: PQI is work-in-progress!!! Expect
change!!!
Practice Performance
Radiation Oncology
PQI
Bruce G. Haffty, MD
Radiation Oncology MOC
10-Year Cycle
Professional Standing
Life-long Learning and Self Assessment
CME-20 Hours/Year Total 200 Hours
Self-Assessment Modules-8 Required over 10 Years
Cognitive Expertise
Licensure-Maintained Throughout
Examination-Year 8,9 or 10
Practice Performance Improvement Projects (PQI)
3 Required Over 10 Years
PQI Projects
Fundamentals
Individual Physician Based
Patient Care Related
Measurable Endpoints/Benchmarks
Evidence Based Guidelines, Consensus or Peer
comparison
Action Plan/Improvement Plan
Baseline Assessment
Improvement Plan
Follow-up assessment of the effect of improvement
PQI Projects
Fundamentals
Each of 6 Competencies Should be assessed
at least once during MOC cycle
Medical Knowledge
Patient Care
Interpersonal and communication skills
Practice Based learning and Improvement
Professionalism
Systems Based Practice
Radiation Oncology PQI Projects
Type I and Type II
Type I
Individual/Departmental/Institutionally
Developed
Should Address the fundamental elements of a
PQI program (Physician based, patient care,
measurable endpoints, Action Plan, etc)
Self Attestation
Subject to ABR Random Audit
Creativity/Novel Approaches Encouraged
Radiation Oncology-Type I
Projects
Institutional Quality Improvement Projects
Physician-or Practice-Based Patient Care
Measurable outcomes
Benchmarks
Action Plans
Outcomes projects (i.e., retrospective reviews)
Should be related to patient care outcomes
Physician based
Action Plans
Radiation Oncology PQI Projects
Type I and Type II
Type II
Developed externally by Professional Societies
Should address the fundamental elements of a
PQI program (physician based, patient care,
measurable endpoints, action plan, etc.)
Requires submission to and qualification by
ABR
Establishment of centralized databases, pooled
data for comparisons and benchmarks
encouraged
Type II (Society Initiated)
Submitted and “Qualified” by ABR in RO
Must meet fundamental elements of ABMS
PQI type programs
Current examples:
ACR-RO - PEER
ASTRO - PAAROT
ABS - under development
Radiation Oncology PQI Projects
Proposed model is as follows:
Three Projects over 10 Year Cycle
Type II - at least one of the 3 must be Type II
Up to two of the three can be Type I Individual/Institutional
creativity is encouraged
Radiation Oncology
PQI Projects-Phase in for MOC
3 Projects over the 10-year Cycle
Goal of one project within each 3-year
interval
For those diplomates whose time-limited
certificates expire within the next few years,
PQI requirement will be phased in
diplomates with TLC expiring in 2090 or 2010
will need to complete one PQI by December
2009 or 2010, respectively)
Radiation Oncology
Practice Quality Improvement
This element of MOC remains the least
developed and most difficult to manage
Remains the component that can have the
greatest impact on one of the critical goals
of the MOC program - Improvement in the
Quality of Patient Care and Outcomes
Practice Quality Improvement
RO Objectives for the Summit
Discuss Fundamental Elements of PQI Programs
Discuss Type I and Type II Programs
Provide Guidance to Individuals/Practices for
Developing Type I Programs
Provide Guidance to Societies for Developing Type
II Programs
Encourage the Engagement of ABR Diplomats
Discuss Options for Reporting, Documentation
and Validation of PQI Programs
Practice Quality Improvement:
The Specifics for Radiologic
Physics
Trustees, Radiologic Physics:
G. Donald Frey, Ph.D. – Medical Nuclear Physics
Richard L. Morin, Ph.D. – Diagnostic RP
Bhudatt R. Paliwal, Ph.D. – Therapeutic RP
Assoc Exec Director, Radiologic Physics:
Stephen R. Thomas, Ph.D.
PQI Summit:
Additional Considerations for
Radiologic Physics (1)
Review the Challenges: Define how PQI
applies to radiologic physics and identify
the potential role of PQI projects in
promoting quality improvement in RP
practice.
Call to Action: Encourage societies with a
component of RP to participate in the
development of PQI programs for medical
physicists.
PQI Summit:
Additional Considerations for
Radiologic Physics (2)
Establish a Working Environment: Create a
framework wherein both medical physicists
and RP societies work together defining tools
for enabling medical physicists to incorporate
PQI programs as an integral part of their
practice.
Projections for the Future: Where do we want
to go? How will we get there? What happens
after we arrive?
PQI for Radiologic Physics –
The Unique Position of Medical
Physicists
Only 2 of the 24 boards of the ABMS have nonphysician members.
ABMS Website description of Part IV: Directed
toward evidence of evaluation of performance
in practice for physicians.
The PQI program development in RP will be
focused on the physicist as a medical
professional who contributes to and supports
patient care within the healthcare system, while
not having primary responsibility for the
patient.
ABMS Guidelines for Part IV:
Application to the Practice of
Medical Physics
The challenges
for
Radiologic Physics:
What fits - What doesn’t (Quite)!
Selected Guideline Illustrations
Guideline #1: PQI programs: Phase-in,
evaluate effectiveness, systematically improve,
update diplomates on development:
RP – Ok in concept.
Guideline #2: Assessment process reflective
of activities related to patients or patient care:
RP – Ok under the label of patient care.
Selected Guideline Illustrations
Guideline #6: Assessment of patient care
focus on sampling of patients in practice with
a key disease or clinical process.
RP – Needs adjustment
Guideline #12: Assessment of physician
performance begin during residency and
continue throughout practice.
RP – Currently, the residency considerations
are not applicable.
The Evolving Nature of PQI
Projects for Radiologic Physics
Recognition that operational PQI projects
for RP have not been finalized at this point.
Importance of this Summit as a vehicle for
open
communication,
brainstorming
options, and establishing cooperative
engagement in moving forward.
Importance of initiating PQI projects even
if understood to be interim/evolving Getting RP Diplomates committed to the
concepts and started down the pathway.
Society Initiation of PQI Projects
for Radiologic Physics:
American Association of Physicists in
Medicine (AAPM)
AAPM TG-127 on MOC
Educational Council
Professional Council
ACMP, RSNA, ASTRO, ACR, SNM, ….
CAMPEP – Commission on Accreditation
of Medical Physics Educational Programs
PQI Principles for Radiologic Physics:
Framework for Consideration
Choose 1 RP PQI project for the 10-year cycle
Selected from a list of defined and approved
projects
Data collected and reported at 2 time points –
potentially within the 4th and 7th years
A normative peer review process to be used
Diplomates identify/contact their own
qualified reviewer who will use ABR
prescribed instruments for the evaluation
PQI Projects under consideration
for Radiologic Physics
ABMS application (Dec 2005)
1.) Professional and Regulatory Guidelines:
Performance based on fulfillment of physics
component according to established criteria.
2.) Safety for Patients, Employees, Public:
Performance based on fulfillment of established
standards related to safety program responsibilities.
3.) Educational Activities:
Performance based on documented evaluation
according to national standards for teaching.
Evaluation of Scope of Practice
PQI Project Example for RP:
Professional & Regulatory Guidelines
Normative guidelines
RP based procedures: AAPM Task Group Reports
Practice Guidelines/Technical Standards: ACR, ACMP
Mammography Quality Standards ACT: MQSA
Accreditation programs (RP component): ACR, ACRO
Equipment Acceptance Testing: NEMA
Endpoints
Compliance: Dichotomous outcome – Successful or
not-successful, but….
Identify the opportunities for quality improvement
PQI Project Example for RP:
Professional & Regulatory Guidelines
Methodology: Implementation of activities
according to protocols as defined in the programs.
Measurement: Comparison of performance as
documented by the diplomate to the criteria as
established by the program. The results are peer
reviewed using the practice performance evaluation
instrument.
Feedback: Local self-assessment of performance
according to the degree of fulfillment of the
established criteria/standard, and feedback by the
peer reviewer.
Evaluation of Scope of Practice:
Model Example
AAPM TG 103 Report: Peer Review in Clinical
Radiation Oncology Physics (2005)
Guidelines: Primarily focused on the solo practice,
but, may also be appropriate for group settings.
Time Frame: Site visit designed to be completed in
one working day.
Review Areas Specified:
Processes used in routine clinical practice at facility
Product of the physics group work
Physics policies of the institution
Checklists: Provided as tools for the reviewer
Goals in Establishing Effective
Scope-of-Practice PQI Tools
Thoughts under consideration:
Develop streamlined review templates for all RP
disciplines (subsets of AAPM TG 103 Report)
Develop guidelines for implementation of
Scope-of-Practice reviews
Establish a pool of trained reviewers
Provide courses in PQI Scope-of-Practice
procedures at upcoming AAPM annual meeting
In Summary …
We are underway in the opening stages of defining
PQI projects for Radiologic Physics.
Processes will evolve as we move through the first
cycle.
It is expected that enhanced tools for assessing
quality improvement in RP will be forthcoming as
experience is acquired.
Of importance for this Summit:
To identify and reach consensus on initial pathways
for implementation of viable PQI programs for RP.
To engage in a collaborative, intersociety effort to
provide effective PQI projects for RP.
“Nuts and Bolts”
The ABR’s Part IV Program:
Practice Quality Improvement
Jennifer Bosma, PhD
Some Essential Elements
Every PQI project must include:
Data collection based on own practice
Measures – the “metric”
Data analysis/synthesis
Documentation of improvement plan
based upon performance
What does ABR want?
Keeping it simple this first 10-year DR cycle
Allowing creativity by individuals & societies
Allowing diplomates to gain knowledge of QI
The diplomate:
Reports project selected
Attests to participation: answers “yes, I have
participated” in the current step of the PQI process
Is ready to provide evidence of activity if asked, similar
to state board random audits of CME
The Process - DR
PQI: Years 1-3
•
•
•
Collect & analyze baseline data.
Develop & implement improvement plan.
Collect & analyze more data.
First segment complete.
The Process – DR (cont’d)
PQI: Years 4-6
•
•
•
Modify & implement
improvement plan.
Collect more data.
Analyze data.
Second segment
complete.
PQI: Years 7-9
•
•
•
Refine & implement
improvement plan
Collect more data.
Analyze data.
Third segment complete.
PQI - DR: Year 10
Brief summary of results and conclusions.
Work to sustain the gains.
Select project(s) for the next cycle.
Reporting MOC Participation
“Personal Page” on ABR web site
11,000+ time-limited certificate holders
First phase complete
Update contact information
Pay annual fee online
Access via initial registration process
Second phase – Rad Physics example
Professional Standing
Lifelong Learning
PQI Timeline & Milestone Tracking
Diagnostic Radiology Diplomates
Year of
Cycle
1
What I must do each year of 10-year MOC cycle
Select project and metric(s)
Collect baseline data
Submit report / attestation via
the Personal Web Page
Yes √
2
Develop improvement plan
Implement plan
Begin collecting improvement plan data
Yes
3
Complete collection of improvement plan data
Analyze data
Summarize data
Yes
4
Modify improvement plan
Implement plan
Begin collecting improvement plan data
Yes
Personal Page - future
PQI participation
Project selected
Attestation
Gateway
CME: Authenticated credits direct from
societies
PQI credit ?
Summary
PQI process – 3 cycles in 10 years
PQI reporting – ABR personal page, Gateway
potential
The process will evolve and improve as we all
learn