Transcript ACCELERATING SKILLS ACQUISITION BY OPERATORS

THE CHALLENGES FACING
OPERATOR DEVELOPMENT AT
MUNICIPALITIES
Date:
27th November, 2007
Presenter:
Daniel Lentle
The Big Picture – South Africa
1. Legislation
SAQA Act 58 of 1995
Skills Development Act 9 of 1998
Skills Development Levies Act, 1999
Manpower Training Act 56 of 1981
2. Qualifications & Unit Standards
SGB’s generate unit standards &
qualifications
SAQA registers qualifications &
unit standards
DoL registers learnerships for SETA
3. Curriculum Framework
Unit standards contents analysis
Constructed per qualification matrix
and NQF level
Creates a blue print for
courseware development
5 Learnership Implementation
Workplace Readiness:
mentor and assessor training, learner selection, pre-course assessment and
registration
Requirements for accreditation of workplaces:
Policy statement, QA system, Quality Management System, Learning
programme delivery; policies and procedures; physical resources; record keeping
Project Based Approach:
Implementation model with measurable outcomes for the learner and business
Integrated learning projects
Mentor/instructor driven
Measures applied competence as well as effectiveness of the learner
Integrated summative assessments against project outcomes and qualification
exit level outcomes
6. Education and Training QA
Accredit providers
Assure quality delivery and assessment of Registered unit standards
4. Course Development
Methodology
Outcomes based learning
Learner centered
Self-paced learning
Integrated Learning
Critical cross field outcomes
Transferability
Mastery learning
Modular
Workplace based
Build-in assessment tools
Must yield evidence for formative and
Summative assessments
•
7. QCTO
•
rationalize the work of the
sector ETQA bodies which
currently fall under Setas
SECTOR PERSPECTIVES MUNICIPALITIES
• Learnerships
• Skills Programmes
• Training in General ( No Emphasis on
Accredited Training)
Case Scenarios
Rand Water
- Field Tests (Chlorine Training)
Ngwathe Municipality
- General Plant Optimization
Rand Water Scenario
• Problems associated with data
correlation
• Decision taken:
• “everybody to be retrained”
• Training needs analysis not conducted
Rand Water Scenario (cont’d)
Mode Of Assessment:
1. Written
2. Observation
Rand Water Scenario (cont’d)
• Results:
1. Over 90 % problems had nothing to do with
skill
2. 75 % of problems associated with processes
and attitude
3. Less than 15 % systems
4. Protracted training as a result of
misalignment
Rand Water Scenario (cont’d)
• How Problem Was Solved
1. Management to take responsibility
2. New equipment bought in line with
recommendations
3. Procedures streamlined to be uniform
throughout organization
4. Constant quality checks on operators
Rand Water Scenario (cont’d)
• Return On Investment achieved
1. High correlation of data from source to tap
2. Savings associated with knowledge of
accurate information
3. High correlation between QC and QA data
4. A near total obliteration of resampling/reanalysis
Ngwathe Municipality
– General Plant Optimization
Mandate:
1. Train Operators to perform functions
effectively and efficiently
2. Identify the “untrainable” Operators
Ngwathe Municipality
– General Plant Optimization
(cont’d)
Modus Operandi:
1. Conduct Training Needs Analysis
2.Used min requirements as set by DWAF & NQF
Lvl 2 SAQA qualification for Water &
Wastewater Operators
3. Analysis of results and setting up training
priorities
Ngwathe Municipality
– General Plant Optimization
(cont’d)
Percentage Averages: Operator Assessments
100.00
Basic Chemistry
70.00
Chemical Dosing
60.00
50.00
Basic Microbiology
Plant Optimization
40.00
Sampling & Analysis
30.00
Basic Calculations
20.00
10.00
Basic
Calculations
Sampling &
Analysis
Plant
Optimization
Basic
Microbiology
Chemical
Dosing
0.00
Basic
Chemistry
Precentage
90.00
80.00
Ngwathe Municipality
– General Plant Optimization
(cont’d)
Resultant Intervention As A Result Of
Findings
1. No “untrainable” operator
2. Focus based mainly on weak areas,
e.g. plant optimization, basic
microbiology and basic calculations
3. Other areas also revisited
4. Training effective and with minimal
hours of intervention.
Ngwathe Municipality
– General Plant Optimization
(cont’d)
•
1.
2.
3.
Return On Investment
Positive attitude inculcated
Better compliance with SANS 0241
Buy-in from Management with regard
to training
4. Savings on operational costs
General Conclusion
As a direct comparison of the two
scenarios:
1. No sense in attempting to help with
skills acquisition if one does not know
where the problem lies- Do Training
Needs Analysis first.
2. The result of Training Needs Analysis
should direct the Skills Training
3. Options are available to Fast-track
Training Acquisition, e.g. Skills
Programmes.
HUMAN PERFORMANCE IMPROVEMENT TRIANGLE –
SIMPLE MODEL “Triangle/Pyramid - The Strongest
Shape in the world”)
I will !
•Experience & Realistic Plans
•Commitment
•Tenacity
•Endurance
I can !
I believe !
•Convictions
•Purpose in life
•Reason for living
•Able
•Skilled
•Competent
I may !
I want to !
•Motivation
•Personality
•Style of work
•Opportunities
•Clarity / Focus / Profile
•Authority
•Resources
•Systems
•Feedback / Information
•Vehicles
Training Strategy
SAQA
RPL
ETQA
Assessment
Strategic
Business
Priorities
Business
Priorities
Planned
Training
Training of
WORK
PLACE
SKILLS
PLAN
occupational
categories
per training
Addressed
Business
Needs
cluster / race
/ gender
Skill
Priorities
Training
Grants
Workplace
Training
Report to
SETA
Role players / Stakeholders in projects
Each employee
Management
Expert from work place
• Ownership
• Commitment
• Involvement
• Implement
• Positive attitude
• Learn
• Perform
• Rewards
• Development
Trade Unions
Project Manager
Project
Performance
• Monitor
• Inputs
• Partners in
process
• Support
• Politics
• Plan
• Lead
• Control
• Organise
• Organisation Advisors
• Make strategic decisions
• Provide Expert Advice
• Support Project Development
Consultants
• Advise
• Coach and
Train
• Assess
Scientists
• Empirical Reasoning
• Facilitate experiments
• Draw hypothesis
• “If you think education is
expensive, try ignorance”
Derek Curtis Bok
• “If knowledge can create
problems, it is not through
ignorance that we can solve
them”
• Isaac Asimov
Thank You