Transcript Event Management - National Association of Civic Officers

Event Management
It’s not rocket science!
© Jeannette Allison March 2009
Taking the fear out of organising
Successful events every time
So where do we start?
© Jeannette Allison March 2009
The event

What is the purpose of the event

What do you want to achieve

Who is your target audience.
© Jeannette Allison March 2009
Event timetable

Make a checklist

Include dates for completion of task.
© Jeannette Allison March 2009
Event timetable/checklist
NACO Annual Conference 2009
Organising Committee Mtg
Venue inspection visit
Accommodation inspection
Book Venue
Book Accommodation
Organising Committee Mtg
Invite speakers/guests
Prepare Budget
Budget approved
Prepare Conference Programme
& Registration Form
Book entertainment
Book photographer
Programme & Reg Form to
Printers
Mailshot Conference Programme
Return date: Registration Forms
(6 wks prior)
Prepare joining instructions
Prepare final Programme
Final Programme to printers
Mail joining instructions (3 wks
prior) with attendance list
Printing of speakers name
boards
Prepare table plans etc
Press Release
Attend event
March 2008
March 2008
March 2008
April
April
May
May
May
August
September
2nd wk
January
1st wk
February
5/6 March
The Venue

Where?

What type of venue?

When?

CARDINAL RULE – Never book a venue
without an inspection visit!
© Jeannette Allison March 2009
Venue checklist

Correct combination of rooms

Accompanying exhibition required

Obtain maximum capacity numbers

What style of seating is required
© Jeannette Allison March 2009
Venue checklist

Is a stage necessary – location

Does the main room have any obstructing
pillars etc

Does the main room have an
induction loop system
© Jeannette Allison March 2009
Venue checklist

Is there natural light/will the room blackout

How noisy is the heating/air con

Does the venue have a dedicated
co-ordinator who can assist with
arrangements
© Jeannette Allison March 2009
Venue checklist

What audio visual equipment is
needed

Is there an adequate PA system

Is there good access for disabled
delegates.
© Jeannette Allison March 2009
Booking the venue

Meet with the conference co-ordinator

Obtain room hire rates – negotiable!

Conference venue – daily delegate rate

Check cancellation fees

Venue schedule.
© Jeannette Allison March 2009
Overnight accommodation

If accommodation needed, is it important
for all delegates to remain in one location

If using several hotels, is travel to main
venue required

Single or twin rooms
© Jeannette Allison March 2009
Overnight accommodation

INSPECT all accommodation

Checklist

Check latest release dates without
incurring cancellation fees.
© Jeannette Allison March 2009
The budget

Anticipated number of delegates

Is the event to break-even or profit desired

Is sponsorship to be sought

Always allow a ‘contingency’

Be REALISTIC.
© Jeannette Allison March 2009
Anticipated No. of delegates 100
Projected
£
General Event:
Printing
 Preliminary Programme &
Reg Form
 Conference Programme
 Menu cards
 Speakers name boards
Stationery
 Name badges
 Delegate Wallets
Entertainment
 After dinner Band
 Caricature Artist
Photographer
Flowers
Speakers’ expenses
 Fees
 Travel
 Overnight accom
Audio visual hire
Conference Office expenses
(travel, accommodation &
catering)
Total General
Contingency 15%
TOTAL GENERAL
£250.00
£500.00
£60.00
£45.00
£80.00
£150.00
£500.00
£100.00
£95.00
£150.00
£1,200.00
£450.00
£720.00
£780.00
£550.00
£5,630.00
£844.50
£6,474.50
Actual
£
Projected
£
INDIVIDUAL DELEGATE
COSTS:
Daily delegate rate x 2 days
@ £32.00
Drinks reception & Gala
dinner @ £45.00
Overnight accommodation
Single room @ £85.00
£6,400.00
£4,500.00
£8,500.00
TOTAL DELEGATE
TOTAL GENERAL
£19,400.00
£6,474.50
TOTAL
£25,874.50
Based on 100 delegates
£258.74
Actual
£
Sponsorship

Who to approach

Sponsorship packages

Level of publicity at event.
© Jeannette Allison March 2009
Invitation to speakers/official guests

Seek commitment as soon as possible

Are speakers’ fees/expenses payable

Send ADV form.
© Jeannette Allison March 2009
SPEAKERS’ ADV FORM - Return by (date)
Full Name ___________________________________________ Title Mr/Mrs/Ms _______
Company/organisation ______________________________________________________
Address _________________________________________________________________
Tel: Office ________________ Mobile _______________ E:mail_____________________
Title of your talk ___________________________________________________
Brief synopsis (please provide a brief synopsis of your talk for publication)
___________________________________________________________
___________________________________________________________
___________________________________________________________
___________________________________________________________
Biographical details (please provide a brief biography for publication)
Audio Visual Equipment (please indicate your requirements)
Interactive whiteboard
Standard whiteboard
OHP Projector
Other equipment?
Multimedia projector
DVD player
Flipchart
Signed _______________________________ Date ___________________
Conference Programme

Decide whether preliminary or final
programme

What to include

CARDINAL RULE –
proof read thoroughly!
© Jeannette Allison March 2009
Registration Form

Include to whom the form is to be returned
to with contact information

Include the closing date for receipt – 6
weeks prior to event

Include request for special requirements –
dietary/disabled access/help in an
emergency.
© Jeannette Allison March 2009
Joining Instructions

3 weeks prior to event

Include Registration Card

Final materials and attendance list.
© Jeannette Allison March 2009
Organising an Exhibition

As with Conferences, establish objectives
of exhibition and identify exhibitors

If alongside conference, ensure
tea/coffee/lunch and/or other events are
integrated into the exhibition space

Follow up initial mailshot with
telesales call
© Jeannette Allison March 2009
Organising an Exhibition

Produce an Exhibitors manual for hire of
shell extras, furniture, flowers etc

Always produce an Exhibitors showguide

Always tie-in exhibition arrangements
within conference programme

Complete a Risk Assessment
© Jeannette Allison March 2009
At the event

Arrive at least the day before

Meet key organising personnel

Establish first aid contact

Complete final risk assessment

Ensure registration desk in prime location

If something goes wrong:
DON’T PANIC!
© Jeannette Allison March 2009
Assessing failure or success

Evaluation form

At the event or sent out separately.
© Jeannette Allison March 2009
EVALUATION FORM
Your feedback is essential to monitor the effectiveness of our events.
Name:
Company:
Conference:
Workshop(s)
WorkshopEvent:
attended:
Score
How would you rate the content and relevance of today’s
Conference?
(Excellent = 4
Very Good =3
Good = 2
Poor = 1)
...
Comments:
What could be done, if anything, to improve the quality of today’s workshop?
(consider timing and duration, location and environment)
Score
How would you rate your Workshop Leader in the following key
areas?
(Excellent = 4
Very Good =3
Good = 2
Poor = 1)
Made you feel comfortable and at ease
Communicated well and provided clear and concise instructions
...
...
...
Encouraged questions and feedback
Knowledgeable about subject matter
...
How would you rate the Conference materials in terms of:
(Excellent = 4
Very Good =3
Good = 2
Poor = 1)
Quality
...
Suitability as post-event support
...
Have your personal objectives for attending this event been met?
(Yes = 3 Mostly = 2 No = 1) If not, why not?
Thank you for completing this form.
What organising nightmares
have you experienced and in
hindsight what would you
have done differently?
© Jeannette Allison March 2009
Press Releases

Decide if you want to prepare one

Decide on target audience

How will it be distributed.
© Jeannette Allison March 2009
How to write a press release

Keep it short & sweet – max 2xA4 sides

Decide for immediate release or to be
embargoed

Must include the 5 ‘W’s – who, what,
when, where, why and then how.
© Jeannette Allison March 2009
PRESS RELEASE TEMPLATE
(logo)
PRESS RELEASE
Issued: (date)
For Immediate Release OR Embargoed Until: (date/time)
TITLE (make it brief and attention grabbing)
The first paragraph should be a summary of the story – including Who,
What, When, Where.
Expand on the details in the next paragraph using Why and How.
Remember: the journalist will want to know what is unique or new about
the story and why it will appeal to their readers.
Then back up your claims with facts and statistics.
Follow up your story with quotes in italics, if required. This will bring the
story to life.
Finish off with details such as dates, times, prices and how to contact
you.
## Ends ##
Notes to editors
1.
2.
3.
4.
5.
Tell the editor who to contact for more information – incl.
mobile, landline and e:mail
Also include short background information on your organisation
Include company name, fax number, e:mail and website info
Include opening hours, prices, venues, dates as appropriate
You should also state whether you have photos available
Dealing with media interest

If the media are interested in your story,
they will contact you as organiser first

Always protect your guest/speaker

Check with him/her to see if they are
happy to give an interview

Schedule with journalist at a
convenient time.
© Jeannette Allison March 2009
Risk Assessments

The safety of your delegates/guests is
paramount – reason enough to prepare one!

It’s a careful examination of what could
cause harm to people, allowing you to
assess if you have taken enough precautions
or should do more to prevent harm.
Its being prepared!
© Jeannette Allison March 2009
Preparing a Risk Assessment

The 5 steps are:

Identify the hazard

Decide who might be harmed

Evaluate risks & decide on precaution

Record your findings

Review assessment & update if
necessary
© Jeannette Allison March 2009
What could go wrong at your
event and how would you
deal with it?
© Jeannette Allison March 2009
Health & Safety Issues

Knowing your delegates/guests

Having access to venue first aider or
consider your own training

Knowing the venue emergency evacuation
procedure & alarm

Consider making a ‘formal’ announcement
at the opening of your event.
© Jeannette Allison March 2009
What health & safety issues
affect the events you
organise?
© Jeannette Allison March 2009
Need more help / training

Event Management –

ACE – Association of Conference
Executives

AEME – Association for Event
Management Education
© Jeannette Allison March 2009
Need more help / training

Risk Assessments –
 Health

& Safety Executive
Press & Media Relations –
 The
Press Association
© Jeannette Allison March 2009
What have we learnt today?

In short –

Never underestimate the task ahead

Plan, plan, plan

Maintain good effective working
relationships – you can’t do it alone!
© Jeannette Allison March 2009
What have we learnt today?

Proof read everything

Never assume anything

Always be prepared!
© Jeannette Allison March 2009
Thank you and good luck with
your event organising
© Jeannette Allison March 2009