Transcript Quality Standards for Supported Employment

Quality Standards for
Supported Employment
Wednesday 09 November 2005
NIUSE Facilitators:Teresa Hazzard & Heather Logan
Quality Activity
How would you
define quality?
QUALITY
Definition:-
“A degree of standard or
excellence”
(Oxford Dictionary)
QUALITY STANDARDS
FRAMEWORK
Quality Standards framework for
Supported Employment will:Provide guidance to Service Providers
Identify minimum standards
Promote ‘best practice’ and ‘excellence’
Establish a benchmark to help providers
improve their provision
Background to development of
Quality Standards
Developed by 16 National Associations
during 2003/2004
Agreed by EUSE Board 2004
Transferable throughout Europe
Benchmarking to achieve “excellence”
in the delivery of Supported
Employment for all
Definition
“Providing support to people with
disabilities or other
disadvantaged groups to secure
and maintain paid employment
in the open labour market.”
5-Stage Supported Employment
Process
1.
2.
3.
4.
5.
Engagement
Vocational Profiling
Job Finding
Employer Engagement
On/Off Job Support
Supported Employment
Values & Principles
Individuality
Respect
Self-Determination
Informed Choice
Empowerment
Confidentiality
Flexibility
Accessibility
A Framework for Quality
Standards
Organisation
Outcomes
Standard
Performance
Statement
Indicators
Process
Evidence
Quality Standards Framework
Organisation
4 Standard Statements
29 Indicators
Process
8 Standard Statements
58 Indicators
Outcomes
3 Standard Statements
10 Indicators
Activity – Organisational Standards
What groups of people make up an
organisation and impact on
perceptions of quality?
Organisational Quality Standards
There are 4 EUSE standard statements in relation
to Supported Employment organisations:1.
2.
3.
4.
The leadership and management set clear direction
that leads to delivery of a high quality service.
The organisation recognises, promotes and values
stakeholder involvement in planning and decisionmaking at all levels within the organisation.
The organisation is committed to protecting and
promoting the rights of people who are disadvantaged.
A quality service is delivered by a range of professional
and competent staff at all levels within the
organisation.
THE PROCESS
5-Stage Process
1.
2.
3.
4.
5.
Engagement
Vocational Profile
Job Development
Employer Engagement
ON / OFF Job Support
The Process Quality Standards
Stage 1 – Engagement
The person with the disadvantage has
received, in an appropriate manner, all
the information needed to decide about
using the Supported Employment
Provider.
The Process Quality Standards
Stage 2 – Vocational Profile
1. A Person-Centred approach is used to
collect relevant information about the
individual’s aspirations, interests and
abilities for work.
2. Individuals are supported to make informed
and realistic choices about work and future
career development.
3. An individual flexible plan is developed with
each job seeker.
The Process Quality Standards
Stage 3 – Job Development
1. Appropriate training and support to
find a job is made available to the
person.
2. The individual is supported to find the
best possible job.
The Process Quality Standards
Stage 4 – Employer Engagement
The employer is supported to find the
‘best person for the job’.
The Process Quality Standards
Stage 5 – On/Off Job Support
The employee’s training and support is
appropriate and effective and
encourages workplace independence
and progression.
Activity - The Process
Quality Standards
List some indicators to assess
how each of the standards
might be met?
OUTCOMES
What is an ‘outcome’ for
Supported Employment?
OUTCOMES
Quality Standard
Indicators
“The Job Seeker finds and
sustains a paid job in the
ordinary labour market”
There is a valid and stable
contract of employment
agreed by employer and
employee.
The contract of employment
reflects the job seeker’s
preferences for working days,
hours, holidays, work patterns
and rate of pay.
The employee receives the
same rate of pay and benefits
as other employees doing the
same job.
The employee remains in
the job for a minimum of six
months.
Sources of Evidence
Service Audit
User Evaluation
Service Audit
Service Audit
OUTCOMES
Quality Standard
Indicators
“The employee is a
valued colleague and a
full member of the
workplace team”
The employer and
colleagues provide a range
of ‘natural supports’.
The employee
experiences a good
relationship with
colleagues.
The employee has
opportunities to be
involved in ‘out of work’
activities with colleagues.
Sources of Evidence
Employer/User
Evaluation/Audit
User Evaluation
User Evaluation
OUTCOMES
Quality Standard
Indicators
“The employee has
As the employee’s skills
opportunities for career develop, career
development”
development and
enhancement opportunities
are explored.
The employee is
supported to consider
internal and external
career development
opportunities.
Supports to participate in
training and career
development opportunities
are provided.
Sources of Evidence
User Evaluation
Employer Audit
User Evaluation
Service Audit
User Evaluation
CONCLUSION
Quality Standards developed during 2003/2004
Dissemination and implementation period
National Association and Organisational level
Staff training
Consistency of services throughout Europe
Benchmark for Supported Employment activities
National and local factors of influence
Transferable core values, ethics and principles
Any
Questions?
Contact Information
For further information on NIUSE , please do not
hesitate to contact:NIUSE
58 Strand Road
Derry
Co Londonderry
BT48 7AJ
Tel No : 028 71 377709
Fax No : 028 71 360125
Textphone : 028 71 372077
Email : [email protected]
“Thank you”