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General Practice Assessment
Questionnaire Data
Hetherington Group Practice
2013/14
55 responses
Q1: How helpful do you find the receptionists at
your GP practice?
Q1: how helpful do you find the receptionists at your GP practice?
30%
Very helpful
fairly helpful
not very helpful
Not at all helpful
70%
Q2: How easy is it to get through to someone at your GP practice on
the phone?
Very easy
5% 0%
24%
18%
Fairly easy
Not very easy
Not at all easy
Don't know
Haven't tried
53%
Q3: How easy is it to speak to a doctor or nurse on the phone at your
GP practice?
2% 4%
Very easy
10%
Fairly easy
37%
Not very easy
Not at all easy
Don't know / haven't tried
47%
54 responses
[100%]
Q4: If you need to see a GP urgently, can you normally get seen on
the same day?
Yes
33%
No
51%
16%
Don't know / Never
needed to
Q5: How important is it to you to be able to book appointments
ahead of time in your practice?
9%
Important
Not important
91%
Q6: How easy is it to book ahead in your practice?
4% 4%
7%
20%
Very easy
Fairly easy
Not very easy
Not at all easy
Don't know
35%
Haven't tried
30%
Q7 / Q8
How do you normally book your appointments at your practice?
Which of the following methods would you prefer to use to book appointments at your practice?
60
50
40
30
20
10
0
In Person
By phone
Online
Doesn't apply
Q9/10: How quickly do you usually get seen [when
you want to see a particular doctor]?
8
7
6
5
4
3
2
1
0
Same day or next
day
Excellent
2-4 days
Very good
Good
5 days
Fair
Poor
I don't usually
need to be seen
quickly
Very poor
Don't know,
never tried
Does not apply
Q11/12: How quickly do you usually get seen
[when you are willing to see any doctor]?
12
10
8
6
4
2
0
Same day or next
day
Excellent
2-4 days
Very good
Good
5 days
Fair
I don't usually need Don't know, never
to be seen quickly
tried
Poor
Very poor
Does not apply
Q13/14: How long did you wait for your [most
recent] consultation to start?
10
9
8
7
6
5
4
3
2
1
0
Less than 5
m inutes
Excellent
5 - 10 m inutes
Very good
11-20 m inutes
Good
Fair
21- 30 m nutes
Poor
More than 30
m inutes
Very poor
There w as no
set tim e for m y
consultation
Does not apply
Opening Times
Q15: Is the practice currently open
at times that are convenient to you?
Don’t
know
Q16: Which of the following additional
opening hours would make it easier
for you to see or speak to someone?
6%
6%
No
19%
13%
17%
Yes
11%
No
Don't know
30%
21%
77%
Yes
Before 8am
At lunchtime
After 6:30pm
On a Saturday
On a Sunday
None of these
Seeing doctor of choice
Q17: Is there a particular
Q18: How often do you
GP you usually prefer to
see or speak to?
see or speak to the GP
you prefer?
There’s usually
only one doctor in
my surgery
Yes
No
Q19 – 23 How good was the last GP at:
35
30
25
20
15
10
5
0
Giving you enough
time
Listening to you
Very good
Good
Explaining tests and
treatments
Fair
Poor
Involving you in
decisions about your
care
Very poor
Does not apply
Treating you w ith care
and concern
Q24: Did you have confidence and trust in the GP
you saw or spoke to?
2%
0%
24%
Yes, definitley
Yes, to some extent
No, not at all
Don't know / can't say
74%
Q25 – 29: How good was the last nurse at:
25
20
15
10
5
0
Giving you
enough time
Very good
Good
Listening to
you
Fair
Poor
Explaining
tests and
treatments
Very poor
Involving you
in decisions
about your
care
Does not apply
Treating you
with care and
concern
Q30: Did you have confidence and trust in the
nurse you saw or spoke to?
16%
Yes, definitley
3%
Yes, to some extent
No, not at all
19%
62%
Don't know / can't say
Q31-33How well does the practice help you to:
40
35
30
25
20
15
10
5
0
understand your
health problem s?
Very well
Unsure
Cope w ith your health Keep yourself healthy
problem s
Not very well
Does not apply
Q34: Overall, how would you describe your
experience of your GP surgery?
25
20
15
10
5
0
Excellent
Very good
Good
Fair
Poor
Very poor
Q35: Would you recommend your GP surgery to
someone who has just moved to your local area?
2%
4% 2%
Yes definitley
Yes, probably
30%
No, probably not
No, definitely not
62%
Don't know
Comments
The best GP practice in the area!! Overall Patient care is excellent!!
I have always been happy with the staff and treatment that I have received in the past and I know
that this will continue into the future, a great practice.
Lot better than most local practices!
More nurse appointments available, especially outside 9-5
Changing systems to see GP gets confusing- I do not like the new system as your to give details of
health to receptionist in order to get seen. Also GP does not have overall sense of conditions as
hard to see same GP which is very important if you have ongoing health conditions as provides
consistency and avoids the need to explain over and over again but also an understanding as to
how things impact overall health.
Dr Jayesh Patel I would like to say is an amazing Dr, one of which others should take note of. He
actually listens as well as helps
This was once the best practice in Brixton, a real pioneering institution. Since you've taken over
Pavilion practice and changed the appointment system, it has totally collapsed. The main partners are
of doing other jobs, the place lack coordinates, a sense of care and purpose. Dr Burton would be
ashamed of you all.
Well run with great help from front desk
I have been at this practice for 30+ years. It is excellent
Demographics of the Survey
Q36 Are you?
Q37 How old are you
25
20
Male
30%
Under 16
15
16 ro 44
Male
Female
45 to 64
65 to 74
10
75 or over
Female
70%
5
0
Under 16
16 ro 44
45 to 64
65 to 74
75 or over
Q38 Do you have any long-standing health condition?
9%
46%
Yes
No
Don't know/can't say
45%
Q39 What is your Ethnic Group
6%
0%
0%4%
White
Black or Black British
Asian or Asian british
28%
Mixed
62%
Chinese
Other Ethnic group
Q40 Which of the following best describes you?
30
25
20
Series1
15
10
5
0
Em
p
Un
e
loy
ed
( fu
ll o
rp
art
mp
lo
tim
At
s
ye
ei
nc
ch
d /l
oo
ki n
gf
lud
in
gs
elf
or
oo
Un
a
l or
wo
rk
em
p
loy
fu l
l tim
ee
ed
)
ble
du
Lo
to
cat
wo
rk
ion
du
et
oki
ng
a
fte
ry
Re
tire
d
ou
o lo
ng
ter
m
rh
sic
kn
om
ess
e/f
a
Ot
fr o
m
mi
ly
pa
he
r
id
wo
rk