Transcript How the NLP Skill of Chunking Can Help You Get What You Want

What is NLP (Neuro-Linguistic Programming) ?
coined in the
Early 70’s
by John Grinder and Richard Bandler.
What is NLP (Neuro-Linguistic Programming) ?
model outstanding therapists
• Fritz Perls, psychotherapist
• Virginia Satir, well-known family therapist
• Milton Erickson, a world-famous
hypnotherapist.
What is NLP (Neuro-Linguistic Programming) ?
So others could
use these patterns
to generate similar results.
What is NLP (Neuro-Linguistic Programming) ?
NLP is about identifying excellence,
and then devising means for others
to use those patterns
to achieve similar results.
NLP (Neuro-Linguistic Programming) ?
NLP is defined as a practical model
of the processes we experience
to experience reality.
NLP (Neuro-Linguistic Programming) ?
NLP describes how to recognize,
use and change
mental programming.
NLP (Neuro-Linguistic Programming) ?
the name NLP
symbolizes the form
of mental programs:
NLP (Neuro-Linguistic Programming) ?
Neurological experiences
sorted and interpreted
through
structured communication.
NLP (Neuro-Linguistic Programming) ?
Neuro:
Reality is processed by
our five senses
and nervous system
into experience.
NLP (Neuro-Linguistic Programming) ?
Neuro
refers to your brain and your
neurology.
It is about how you take in
information.
NLP (Neuro-Linguistic Programming) ?
For example,
you can use your eyes to see
something.
Other ways to experience an event
include:
hear, kinesthetic (tactile touch or
emotional feeling), gustatory
(taste) and olfactory (smell).
NLP (Neuro-Linguistic Programming) ?
Linguistic:
Our experience is coded, organized
and given meaning by language
and non-verbal communication
systems.
NLP (Neuro-Linguistic Programming) ?
Linguistic
refers to the language -- pictures, sounds,
feelings (kinesthetic), tastes, smells and words
-- that you use to remember a particular
experience
(or to forecast a future experience).
NLP (Neuro-Linguistic Programming) ?
• For example, did you have
breakfast this morning?
• When you remember having
breakfast, can you see a picture
in your mind, can you hear
sounds (maybe a radio was on or
someone said something to you),
• what about tastes and smells,
how were you feeling - happy,
tired, excited?
NLP (Neuro-Linguistic Programming) ?
• For a future experience, do you
see yourself being successful?
• Or failing?
• The pictures, sounds, feelings,
tastes, smells and words that you
use to describe future
experiences have a bearing on
what actually happens!
NLP (Neuro-Linguistic Programming) ?
You do create your own
reality!
NLP (Neuro-Linguistic Programming) ?
Programming:
Discovering, using and changing
our
behavior, language and non-verbal
communication systems
to achieve desired outcomes
or directions.
NLP (Neuro-Linguistic Programming) ?
Programming
refers to your habits, patterns,
programs, strategies, etc.
NLP (Neuro-Linguistic Programming) ?
• If it is a workday, do you follow a
particular pattern, as you get
ready for work?
• Maybe you like to lay in bed an
extra 5 minutes after the alarm
goes off.
• Do you shower right away or
have breakfast first?
NLP (Neuro-Linguistic Programming) ?
• If you take time to look at what
you do,
• I am sure that you will see a
pattern that you follow in getting
ready for work.
• If for some reason you do not
follow that pattern, do you find
yourself feeling that something is
missing?
NLP (Neuro-Linguistic Programming) ?
You have
patterns,
habits,
strategies,
programs for everything you do.
NLP (Neuro-Linguistic Programming) ?
Some of these patterns serve you,
others do not –
resulting in unwanted outcomes.
NLP (Neuro-Linguistic Programming) ?
You maybe fully aware
of some of your patterns.
NLP (Neuro-Linguistic Programming) ?
You may become
aware of other patterns only
when someone else brings them
to your attention.
NLP (Neuro-Linguistic Programming) ?
And you may choose to quickly
forget about these patterns
because you do not want to
address that part of your life.
NLP (Neuro-Linguistic Programming) ?
And there are still other patterns
that you are not aware of at all;
yet they continue to influence
how you look after yourself,
communicate with others, etc.
NLP (Neuro-Linguistic Programming) ?
If the patterns serve you - generate
positive results in your life great!
NLP (Neuro-Linguistic Programming) ?
If you find that some patterns do
not serve you,
would it be useful to discover
which patterns they are
and to change them?
NLP (Neuro-Linguistic Programming) ?
Who put your patterns, habits,
strategies, programs in place?
You did!
NLP (Neuro-Linguistic Programming) ?
So who can change them?
You can!
NLP (Neuro-Linguistic Programming) ?
First, you must be aware that you
run these patterns.
NLP (Neuro-Linguistic Programming) ?
This is one of the biggest benefits
of NLP –
become aware of the patterns,
habits, strategies, programs have
been running unconsciously and
then use NLP techniques to
change them so that the achieved
outcome is the one desired.
NLP (Neuro-Linguistic Programming) ?
Attitude, Methodology & Technology.
• An attitude characterized by a
sense of curiosity and adventure
and a desire to learn how to find
out what kinds of communication
influences somebody and the
kinds of things worth knowing...
to look at life as a rare and
unprecedented opportunity to
learn.
What is NLP (Neuro-Linguistic Programming) ?
Attitude, Methodology & Technology.
• A methodology based on the
overall operating presupposition
that all behavior has a structure...
• and that structure can be
modeled, learned, taught, and
changed. The way to know what
will be useful and effective are
the perceptual skills.
What is NLP (Neuro-Linguistic Programming) ?
Attitude, Methodology & Technology.
• An innovative technology
enabling the practitioner to
organize information and
perceptions in ways that allow
them to achieve results that were
once inconceivable.
What is NLP (Neuro-Linguistic Programming) ?
• NLP is comprised of two
recursive loops.
• The first loop is the structure
of internal experiences and
NLP (Neuro-Linguistic Programming) ?
The First NLP Loop. Internal Experience.
NLP (Neuro-Linguistic Programming) ?
the second loop is the structure of
external experiences resulting
from the first loop.
NLP (Neuro-Linguistic Programming) ?
The first loop feeds into the second
loop, which then feeds back into
the first loop, which then feeds
back into the second loop again,
and so on.
NLP (Neuro-Linguistic Programming) ?
The Second NLP Loop. External Experience.
NLP (Neuro-Linguistic Programming) ?
NLP is an extremely powerful
concept. It contains the most
accessible, positive and useful
aspects of modern psychology,
and so can be helpful in virtually
every aspect of personal and
inter-personal relations.
NLP (Neuro-Linguistic Programming) ?
SELF-DEVELOPMENT
NLP (Neuro-Linguistic Programming) ?
BETTER COMMUNICATIONS IN
CUSTOMER SERVICE, AND ALL
TYPES OF SELLING.
NLP (Neuro-Linguistic Programming) ?
BETTER AWARENESS AND
CONTROL OF ONESELF
NLP (Neuro-Linguistic Programming) ?
BETTER APPRECIATION OF THE
OTHER PERSON'S FEELINGS AND
BEHAVIOURAL STYLE,
WHICH IN TURN ENABLES BETTER
EMPATHY AND COOPERATION
NLP (Neuro-Linguistic Programming) ?
IMPROVES UNDERSTANDING IN
ALL ONE-TO-ONE
COMMUNICATIONS, ESPECIALLY
INTERVIEWING AND APPRAISALS
NLP (Neuro-Linguistic Programming) ?
ENABLING TOOL OF
EMOTIONAL INTELLIGENCE (EQ),
WHICH IS AN ASPECT OF MULTIPLE
INTELLIGENCE THEORY
NLP (Neuro-Linguistic Programming) ?
VERY HELPFUL FOR STRESS
MANAGEMENT AND
DEVELOPING SELF-BELIEF AND
ASSERTIVENESS AND
CONFIDENCE
NLP (Neuro-Linguistic Programming) ?
LIFE-CHANGING
NLP (Neuro-Linguistic Programming) ?
NLP techniques help particularly by
making it possible for people to:
NLP (Neuro-Linguistic Programming) ?
• Set clear goals and define realistic
strategies
NLP (Neuro-Linguistic Programming) ?
Coach new and existing staff to
help them gain greater
satisfaction from their
contribution
NLP (Neuro-Linguistic Programming) ?
Understand and reduce stress and
conflict
NLP (Neuro-Linguistic Programming) ?
Improve new customer relationship
building and sales performance
NLP (Neuro-Linguistic Programming) ?
Enhance the skills of customer care
staff and reduce customer loss
NLP (Neuro-Linguistic Programming) ?
Improve effectiveness, productivity
and thereby profitability
nlp four operational principles
NLP consists of a set of powerful
techniques for rapid and effective
behavioural modification, and an
operational philosophy to guide
their use.
nlp four operational principles
Know what outcome you want to
achieve.
nlp four operational principles
Have sufficient sensory acuity
(acuity means clear
understanding) to know if you are
moving towards or away from
your outcome
nlp four operational principles
. Have sufficient flexibility of
behaviour so that you can vary
your behaviour until you get your
outcome.
nlp four operational principles
Take action now
achieving outcomes
no idea what they want but know
what they don't want
achieving outcomes
life is based on moving away from
those things they don't want
achieving outcomes
NLP stresses the importance of
moving towards those things you
want
achieving outcomes
Without outcomes life becomes a
process of wandering aimlessly
achieving outcomes
Once an outcome is determined
you can begin to focus on
achieving that outcome.
well-formed conditions that outcomes should meet
stated in positive terms
well-formed conditions that outcomes should meet
TESTABLE AND DEMONSTRABLE IN
SENSORY EXPERIENCE.
well-formed conditions that outcomes should meet
sensory specific
well-formed conditions that outcomes should meet
initiated and maintained by the
subject
well-formed conditions that outcomes should meet
appropriately and explicitly
contextualised
well-formed conditions that outcomes should meet
must preserve any positive
product of the present state
well-formed conditions that outcomes should meet
must be ecologically sound
sensory awareness
calibrate or 'read'
changing behaviour
Vary behaviour
time for action
NOW!
nlp presuppositions
The meaning of a communication
is the response you get.
nlp presuppositions
The map is not the territory.
nlp presuppositions
Language is a secondary
representation of experience.
nlp presuppositions
Mind and body are parts of the
same cybernetic system and
affect each other.
nlp presuppositions
The law of requisite variety
widest range of behaviours or
choices controls the
system
nlp presuppositions
Behaviour is geared towards
adaptation
nlp presuppositions
Present behaviour represents the
very best choice available to a
person
nlp presuppositions
Behaviour is to be evaluated and
appreciated or changed as
appropriate in the context
presented
nlp presuppositions
People have all the resources they
need to make the changes they
want.
nlp presuppositions
'Possible in the world' or 'possible
for me' is only a matter of how
nlp presuppositions
The highest quality information
about other people is
behavioural
nlp presuppositions
It is useful to make a distinction
between behaviour and self
nlp presuppositions
There is no such thing as failure;
there is only feedback
SOALAN ???
Question??
Prepared by Tsen Kui Loi Feb 2010