Transcript 2nd International KM Conference_India

KM Framework
- an APO Perspective
Technology and Innovation for
Knowledge Management
12 - 14 February 2008
New Delhi, India
Praba Nair
Director, KDi Asia
Singapore
Background
“For achieving innovation, the most
relevant tool is no longer quality control or
quality management. It is knowledge
management in its broadest sense, with
value creation being the most relevant”.
Mr Shigeo Takenaka
Secretary General, APO
IPC 2007
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Background
Commenced in September 2007
Representation from APO, China, India,
Japan, Malaysia, Philippines, Singapore,
Thailand and Vietnam (practitioners and
academics)
Develop a framework that is applicable
for APO member countries
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Easily understood by APO member countries
Can be applied in any country and industry
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Development Team
APO
Mr. Kamlesh Prakash
Programme Officer, Research & Planning Department, APO
Republic of China
Dr. Chen Chia Shen
Professor, Graduate Institute of Business Administration,
College of Management, National Taiwan University
India
Dr. Vinay Kumar Nangia
Professor & Head,
Department of Management Studies
Indian Institute of Technology, Roorkee
Japan
Dr. Tomohiro Takanashi
Executive Vice President
Knowledge Management Society of Japan
Malaysia
Mrs. Rokiah Aziz
Manager, Management Information Systems
National Productivity Corporation
Philippines
Dr. Elizabeth Manuge
Executive Vice-President & Fellow
Development Academy of Philippines
Singapore
Mr. Praba Nair
Director, KDi Asia
Thailand
Dr. Phasukyud Prapon
Director, Communication and Learning Networks
The Knowledge Management Institute
Vietnam
Mrs. Vu Hong Dan
Head of Productivity Research Division
Vietnam Productivity Centre
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Purpose of Framework
Emphasize the importance of KM to
organizational success
Provide a simple introduction to KM
Highlight the critical factors for the
successful implementation of KM
Assist APO member countries in
leveraging KM for their benefit
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APO KM Definition
Proposed APO KM Definition
KM is an integrated approach of
creating, sharing and applying
knowledge to enhance organizational
productivity, profitability and growth.
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Proposed APO KM Definition
KM is an integrated approach of
creating, sharing and applying
knowledge to enhance organizational
productivity, profitability and growth.
2nd International KM Conference 12–14 Feb 08
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Tagline … simplified definition
Using Knowledge to increase
Productivity, Profitability and
Growth
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APO KM Framework
APO KM Framework
OUTCOMES
KNOWLEDGE PROCESS
ACCELERATORS
Processes
Vision
Mission
Leadership
Technology
Store
Organizational
Capability
Individual
Capability
Societal
Capacity
People
APO KM Framework
Starting point of the framework is the
vision and mission of the organization
There are three levels in the framework:
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Accelerators (drivers and enablers)
Knowledge Process
Outcomes
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Accelerators
Accelerators tend to ‘accelerate’ and
speed up the KM initiative in the
organization
Four accelerators identified:
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Leadership
People
Processes
Technology
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APO KM Framework
OUTCOMES
KNOWLEDGE PROCESS
ACCELERATORS
Processes
Vision
Mission
Leadership
Technology
Store
Organizational
Capability
Individual
Capability
Societal
Capacity
People
Knowledge Process
Refer to the knowledge development
and conversion processes
Five stages in the knowledge process:
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Identification
Creation
Storage
Sharing
Application
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Learning & Innovation
Knowledge process enables learning and
innovation at all levels and areas in the
organization
New products, services, processes,
markets, technologies and business
models
Build individual and organizational
capability leading to societal capacity
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Knowledge Management Outcomes
Expected outcomes:
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Individual Capability
Organisational Capability
Societal Capacity
Leading to:
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Productivity
Quality products and services
Profitability
Growth
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APO KM Implementation Approach
APO KM Implementation Approach
Discover
Deploy
Design
Develop
APO KM Implementation Approach
Discover
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Knowledge needs and gaps identified
Design
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Pilot KM projects identified and designed
Develop
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Implementation of pilot projects
Deploy
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Organization-wide implementation
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Next Steps
Build capability of NPOs
Develop KM training curriculum
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Thank You
Praba Nair
[email protected]