Transcript Presentation title - Social Services Research Group

Knowledge Management in
Practice: A Case Study from
Adult Social Care
Catherine Beverley
Knowledge Manager
Cumbria County Council
Building pride in Cumbria
Outline
• An interactive and practical session!
• What is knowledge management (KM)?
• An overview of KM in Adult Social Care in
Cumbria
• Writing a KM strategy
• Taking forward KM in your own organisation
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Exercise 1:
What is knowledge
management (KM)?
?
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What is KM? (2)
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Information
Libraries
Evidence based/ informed practice
Research
Service evaluation
Performance improvement
Knowledge sharing
Learning organisation, etc.
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What is KM? (3)
• “The creation and subsequent management of
an environment which encourages knowledge to
be created, shared, learnt, enhanced, organised
and utilised for the benefit of the organisation
and its customers.” (TFPL)
• Its about getting the right information in the
right format to the right employees at the right
time …
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The KM section in Cumbria
Catherine Beverley
Knowledge
Manager
Louise Bell
Research & Information
Officer
Elaine Ralph
Research & Information
Assistant
Claire Riley
Research & Consultation
Assistant
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Andy Clark
Document Control
Officer
Kirstie Fraser-Ashton
Administrative
Assistant
KM section activities and
responsibilities
• Management of the Directorate eLibrary
• Document control, including the 3Ps
(policy statements, procedures and
practice guidelines)
• Essential and Supporting Information
(EASI)
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KM section activities and
responsibilities (2)
• Access to library and information
resources
– Cumbria Social Care Specialist Library
Collection @ Carlisle Public Library
– Journal articles
• Internet/ literature searches
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KM section activities and
responsibilities (3)
• Research and consultation support (e.g.
questionnaire design help, Research
Support Group, etc.)
• Research governance
• Research in Practice for Adults (RIPFA)
Link Officer role
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KM section activities and
responsibilities (4)
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Annual service user survey
Knowledge and Interest Database (KID)
Good practice database
In the Know, weekly KM bulletin
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Exercise 2: What KM
initiatives currently exist in
your organisation?
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KM strategies
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Why bother?
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To establish top level management support for KM
(‘commitment’)
To develop a reflective learning culture (‘culture’)
To facilitate access to the ‘knowledge’ base (‘content’)
To provide employees with the skills to find, share,
evaluate and organise knowledge, as well as undertake
research (‘skills’)
To ensure the appropriate infrastructure is in place to
support KM (‘infrastructure’)
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Cumbria’s ASC KM strategies
• 2006/7 Adult Social Care and Children’s
Services KM Strategy
• 2007-2010 Adult Social Care KM Strategy http://www.cumbria.gov.uk/eLibrary/Content/I
nternet/327/3877791438.pdf
• 2007-2010 Adult Social Care Research
Strategy
• Plans for a joint county-wide health and social
care KM strategy
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Cumbria’s ASC KM strategy (2)
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Introduction from Corporate Director
What is the KM strategy trying to achieve?
What are our values?
What is our vision?
How will we address KM issues?
What does this mean for employees in the ASC
Directorate?
• How will we achieve these outcomes? (including a
detailed action plan)
• How will we measure progress?
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Exercise 3: What should be the
major KM priorities for your
organisation?
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Exercise 4: So what …?
As a result of
attending this
workshop, how
are you going to
take forward KM
in your own
organisation?
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Key references & resources
• Cooke, R. (2004) Surrey and Sussex NHS Healthcare NHS
Trust Knowledge Management Strategy.
• Care Services Improvement Partnership (CSIP) KM site:
– http://www.csip.org.uk/supporting-delivery/communications-andknowledge-services/knowledge-management.html
• Research in Practice for Adults:
– http://www.ripfa.org.uk/
• SCIE KM resources:
– http://www.scie.org.uk/publications/knowledge.asp
– http://www.scie.org.uk/publications/km.asp
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KM section contact details
Knowledge Management Section
Adult Social Care Directorate
Cumbria County Council
Civic Centre, Rickergate
Carlisle CA3 8QG
Tel: 01228 607112 or 227113
Email: [email protected]
http://www.intouch.ccc/adultsocialcare/knowledgemanagement/
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