Transcript Slide 1

Headline results from residents' survey
2012
Areas of personal concern for residents
Which of these issues are you most concerned about at
the moment?
Can you tell me what local issues you are most
concerned about at the moment?
(Responses when presented with a list of options)
Doesn’t tend to
come out unless
prompted
Lack of jobs
Rising prices
Crime
Lack of affordable housing
Level of council tax
Not enough being done for elderly people
Not enough being done for young people
Litter/dirt in streets
Traffic congestion
Reduction in local community facilities
Number of homeless people
Quality of health service
Changes to the benefits system
Standard of education
Pollution of the environment
Lack of recreational facilities
Development of HS2 rail link
Inequality between different groups
Poor public transport
Other
2010 ARS
29%
25%
24%
21%
19%
17%
16%
15%
14%
12%
12%
11%
10%
9%
7%
7%
6%
5%
1%
2%
+9%
(Responses when asked an open question)
Crime/ASB
22%
+13%
-16%
Environment
21%
-2%
-6%
Transport
17%
+6%
+3%
-2%
-3%
NEW
=1%
-5%
Housing
12%
Planning
7%
Education
6%
NEW
-4%
Social care
2%
-9%
-1%
Libraries
2%
NEW
NEW
Community services
-8%
Residents could select name up to 3 issues. When presented with a list of options a lack of
jobs was residents’ top concern, followed by rising prices and crime, reflecting the current
economic climate. When unprompted residents’ identified their top concern as crime, as it
was in the 2010 residents’ survey, and surprisingly economic issues did not feature at all.
2%
Image of the council: overall how satisfied or dissatisfied are
you with the way the council runs things?
72%
60%
55%
50%
40%
30%
16%
20%
Benchmarking
17%
12%
10%
LGA 2012 poll –
72% satisfied and
14% dissatisfied
10%
6%
2%
0%
Very satisfied
Fairly satisfied
Neither
Not very satisfied Not at all satisfied
Don't know
We asked this question for the first time in this residents’ survey. In 2012, 72% of residents were satisfied with the
way the council runs things which is the same as the national average.
Image of the council: providing value for money
To what extent do you agree or disagree that Camden council provides value for money?
Strongly agree
12%
52%
Tend to agree
40%
Benchmarking results
Neither agree nor disagree
•LGA poll (all GB) Sept 12 – 56% agreed and
21% disagreed
•Feb 12 (tracker) – 45%
•2010 (ARS) – 50% agreed / 38% disagreed
•2009 (ARS) – 49%
19%
Tend to disagree
14%
Strongly disagree
7%
Don't know
9%
0%
10%
20%
30%
40%
50%
Overall, 52% of residents who think the council provides value for money. This figure is similar to that obtained in
previous surveys.
Image of the council: participation in decision making
Do you agree or disagree that you can
influence decisions affecting your local area?
Definitely agree
NEW: Camden council can be trusted to make
the right decisions for the future of my local
area
14%
47%
Tend to agree
Tend to disagree
33%
19%
Definitely disagree
A great deal
53%
14%
To some extent
40%
21%
39%
Not very much
17%
Not at all
16%
Benchmarking results
Don't know
14%
2010 ARS 57% agreed 34%
disagree
08/09 Place survey – 36% agreed
Don't know
14%
0%
10%
20%
30%
40%
50%
In 2012 we asked two questions about decision making in Camden. The first asked whether residents’ believe they can
influence decision making and 47% agreed. 53% of residents also believe that the council can be trusted to make the
right decisions for the future of their local area.
Image of the council: acts on residents’ concerns
NEW: Camden council acts on the concerns of local residents
62%
60%
50%
48%
40%
30%
Benchmarking results
LGA (all GB) Sept 12 – 62%
agreed and 33% disagreed
24%
20%
16%
14%
14%
10%
8%
0%
A great deal
To some extent
Not very much
Not at all
Don't know
In the last residents’ survey we asked whether the council listens to residents’ concerns, and 60% of residents agreed
that we did. In 2012 we changed the question to link into the LGA’s methodology and to ensure the question reflects
our desire to not just listen to residents' concerns but act on them. 62% of Camden residents agreed that the council
does act on their concerns.
Image of the council: keeps residents informed
Camden council keeps residents informed about what they
are doing
70%
LGA (all GB) Sept 12 – 66%
agreed / 33% disagreed their
councils keeps them informed
about services /benefits it
provides
45%
39%
40%
35%
Benchmarking results
2010 (ARS) – 73%
agreed / 24% disagreed
2009 (ARS) – 71%
31%
30%
26%
25%
20%
17%
15%
9%
10%
4%
5%
0%
A great deal
To some extent
Not very much
Not at all
Don't know
In 2012 70% of Camden residents agreed that the council keeps them informed about what they are doing. This
was similar to previous surveys and above the LGA national figure.
Image of the council: providing help to residents
NEW: Camden council provides me with
appropriate access to the help that I need
68%
In the last year, would you say that you have been treated
with respect and consideration by your local public
services?
All the time
39%
39%
Most of the time
71%
32%
29%
Some of the time
11%
20%
Benchmarking results
Rarely
3%
8%
12%
12%
Never
5%
8%
No opinion
A great deal
To some
extent
Not very
much
Not at all
Don't know
Don't know
6%
5%
71% of residents this they are treated with respect and consideration by local public services.
In 2010 65% of residents felt this was the case all or most of the time. For the first time in 2012
we also asked residents if the council provides them with appropriate access to the help they
need and 68% agreed that we do.
2010 ARS – 65% agreed,
22% said some of the time
& 5% said rarely / never
Image of the council: making the area a better place to live
Extent of agreement with the statement: Camden council is making the local area a better place to live
71%
60%
48%
50%
40%
30%
Benchmarking results
23%
2010 ARS – 74% agreed,
23% - disagreed
23%
20%
15%
8%
10%
6%
0%
A great deal
To some extent
Not very much
Not at all
Don't know
72% of residents agree that Camden Council is making their local area a better place to live.
Areas which residents felt the council performed well on / needed
improving
When asked (unprompted) is there anything you think the Council is doing particularly well or needs to improve
residents were much more readily able to identify areas requiring improvement.
9.8%
9.6%
4.4%
15.5%
8.1%
8.3%
6.4%
3.8%
1.2%
2.7%
1.3%
3.2%
1.2%
5.6%
3.5%
3.4%
1.8%
1.6%
1.4%
1.3%
1.2%
1.1%
-20%
-15%
-10%
-5%
Needs to improve
Street cleaning
Refuse
Recycling
Housing
Crime / safety
Communication
Road maintenance
Parks
General services
Built environment
Leisure
Education
Non council services
Social care
Libraries
Transport
Planning
Parking
Youth services
Leisure
Environmental health
Children's services
Customer services
Value for money
6.8%
5.7%
4.9%
4.4%
3.9%
3.4%
3.4%
0%
3.2%
3.2%
2.5%
0%
2.2%
1.8%
1.7%
1.5%
1.4%
1.3%
0%
0%
0%
0%
0%
0%
0%
0%
0%
5%
10%
Doing well
HEALTH WARNING
• This is not the same as people being asked to rate each service in turn, these are issues
people thought of when asked an open question.
• The higher the %, the more evocative the issue
The local area: residents’ satisfaction with their local
area
Overall, how satisfied or dissatisfied are you with your local area as a place to live?
50%
Very saitsfied
91%
41%
Fairly satisfied
Neither
3%
7%
Not very satisfied
Not at all satisfied
4%
Benchmarking results
LGA survey (Sep 12) – 84%
satisfied / 7% dissatisfied
Social capital (08) – 87%
satisfied /6% dissatisfied
3%
Residents’ satisfaction with their local area is high. 91% of residents are very/ fairly satisfied
with their local area as a place to live.
The local area: residents’ sense of belonging and
pride in their local area
How strongly do you feel you belong to your local area?
To what extent do you agree or disagree with the
statement ‘I am proud of the local area’?
Definitely agree
Very strongly
43%
47%
79%
81%
Fairly strongly
Tend to agree
36%
34%
Neither
Not very strongly
10%
13%
Tend to disagree
5%
Benchmarking results
Not strongly at all
Don't know
4%
3%
ARS 2010 – 78% felt very /
fairly strong sense of
belonging to their local
neighbourhood
Definitely disagree
Don't know
4%
1%
Generally residents feel a strong sense of belonging to their local are and are proud of their
local area. 81% feel strongly that they belong to their local area and 79% are proud of their
local area.
Benchmarking results
Social capital (08)– 77%
agreed and 20% disagreed
The local area: social cohesion
Agreement with statement.. I feel I have a
choice about whether I live in the local area or
not’?
Definitely
agree
To what extent do you agree or disagree that
your local area is a place where people from
different backgrounds get on well together?
Definitely agree
49%
Tend to
agree
70%
overall
21%
51%
Tend to agree
31%
Neither
Neither
6%
82%
5%
Tend to disagree
6%
9%
Tend to
disagree
Definitely disagree
9%
3%
Benchmarking results
22%
Definitely
disagree
Don't
know
13%
5%
Social capital 08 –
choice over whether I
live in neighbourhood =
75% agree /
22%disagree
Benchmarking results
All same background
1%
Too few people
0%
•
•
•
Don't know
Feb 12 tracker - 82%
2010 (ARS) – 86%
agreed / 9% disagree
2009 Place survey – 82%
3%
* New category added to match LGA options
70% of residents feel they have a choice about whether they live in their local area but 22% do not. The number of
residents who agree that Camden is a place where people from different backgrounds get on well together is 82%.
The local area: community safety
How safe or unsafe do you feel when outside in your local area during the day and
after dark?
100%
1%
3%
2%
1%
2%
8%
90%
80%
23%
15%
33%
6%
70%
96%
60%
Don't know
Very unsafe
50%
Fairly unsafe
44%
Neither
Fairly safe
40%
Very safe
30%
Feel safe outside….
Camden (day)– 96%
LGA (all GB) (day) – 95%
63%
69%
20%
25%
10%
0%
Day
After dark
Camden (after dark) – 69%
LGA (GB) (after dark) – 75%
feel safe and 15% feel
unsafe
Economic climate: financial concerns
Which of the following financial issues are you concerned about at the moment?
Responses when presented with a list of options
Responses when asked this as an open question
2010 ARS
Paying for heating and electricity
35% NEW
Paying rent/mortgage
33%
+16%
Paying other bills
33%
+7%
Paying council tax
30%
Losing your job
24%
+11%
+11%
22%
Value of my pension/investments
19%
Impact of benefits changes
18%
Paying for childcare
15%
Reduction in your working hours
10%
NEW
+9%
Benefits changes
9.6%
Childcare
7.2%
Rent/mortgage
4.6%
Fuel billls
4.2%
NEW
Cost of living
9%
0%
Other household not working
9%
+4%
NEW
3%
13%
-8%
3.4%
Other bills
Council tax
+6%
3.6%
Not earning enough
NEW
Paying loans
None of these
10.4%
Losing/not finding job
Accessing affordable places to go
Don't know
General bills
2.8%
2.2%
1.6%
Recession/policy decisions
Pension/investments
1.4%
0.8%
Other
0.4%
Loans
0.4%
Paying loans
0.2%
Housing
0.2%
When presented with a list of option paying for heating and electricity is residents’ most
pressing financial concern, followed by paying for rent/ mortgage. When asked an open
question residents named a narrower range of concerns but general bills, rent / mortgage and
fuel bills were in the top five in both sets of responses.
People could name
as many issues as
they wanted
Economic climate: pay comparisons
How do you think you compare with most
people in Camden in terms of pay?
Towards the
bottom, 30%
Don't know
/refused ,
9%
Near the
top, 13%
In the
middle, 47%
Are they right?
Perceived pay
bracket of
respondents
Towards the
bottom
In the middle
Towards the top
Don't
know/refused
30%
Household
income bracket
based on stated
household
income
Actual bottom
25% - below £20k
35.2%
47%
Actual middle
(25%-75%) £20k-£60k
24.8%
13%
Actual top 25% over £60k
16.7%
%
%
Prefer not to say
9%
23.4%
Total
Total
100%
The majority of residents believe their salary sits in the middle in relation to other Camden residents.
Researchers felt that high earners were less inclined to provide income details to them.
100%
Economic concerns: personal financial circumstances
Do you think your personal financial circumstances will improve, stay the same or get worse
over the next few months?
80%
70%
70%
59%
60%
Camden Talks Panel 09
57%
ARS 2010
50%
Residents survey 2012
40%
30%
20%
18%
20%
15%
20%
16%
10%
5%
7%
5%
7%
Credit: Observer Graphics
0%
Improve
Stay the same
Get worse
Don't know
15% of residents currently think their personal financial circumstances will improve while 57% think they will stay the
same and 20% think they will get worse. Benchmarking data seems to indicate that residents are less optimistic
about the future than in the past. An Opinium / Observer national poll taken at the end of 2012 shows that nationally
43% expect their financial circumstances to get worse over the next year.
Economic climate: barriers to employment
NEW: Thinking about yourself, friends, family and other local people like you, can you tell me to
what extent you think the following are barriers to finding a new job or getting a job?
41%
Availability of support and information
15%
26%
19%
19%
22%
66%
Lack of suitable jobs
37%
29%
9%
7%
18%
59%
Rises to 63%
in
households
with children
Lack of jobs paying LLW
36%
23%
7%
10%
23%
52%
The cost or availability of childcare
33%
19%
7%
7%
34%
54%
Not having the skills and qualifications employers expact
26%
0%
A great deal
10%
26%
20%
To some extent
30%
40%
Not very much
13%
50%
Not at all
60%
12%
70%
Don't know
This question was new in 2012 and shows that residents think that a lack of jobs is the biggest
barrier to getting a new job or finding a job in Camden (66%). Generally 52% of residents
think childcare is a barrier – this rises to 63% for households with children.
21%
80%
90%
100%
Economic climate: barriers to employment
What, if anything, is stopping you personally from getting the type of work that you want?
Not enough vacancies
28.6%
Childcare
21.6%
Personal health
12.7%
Lack of qualifications
9.2%
Recession
6.7%
Age
5.4%
Other time commitments
4.4%
Lack of experience
2.5%
Lack of motivation
1.6%
Language skills
1.3%
Hard to set up business
1.3%
Lack of confidence
1.0%
Visa restrictions
0.6%
Council
0.6%
Lack of personal connections
0.3%
Transport problems
0.3%
Bad employment practices
0.3%
Business management issues
0.3%
Current job not enough hours
0.3%
Maternity leave
0.3%
No-one will give chance to try
0.3%
Travel costs
0.3%
Nearly 30% of residents cited the fact that there are not enough vacancies as barriers to getting
the work they wanted. Childcare and health problems were also big issues.
This was an open
question and was
answered by 315
residents. The remainder
either already had a job
they wanted, or were not
seeking work due to
personal choice.