Transcript Value Proposition

How Do You Benchmark
Your Dentists?
Do your measures give you leverage
and access to improving your dentists’
practices?
Do your measures give you leverage
and access to improving your
relationships and services
to your dentists?
You can only manage
what you measure.
DENTAL PRACTICE ASSESSMENT
AND BENCHMARKING TOOLS
“The Practice Performance Dashboard”
What is onPARC?
• onPARC is an ASP - Application Service Provider.
• onPARC custom designs and delivers surveys that
assess the performance of a dental practice and its
personnel.
• onPARC provides the training and direct support for
its customers to use these tools effectively.
onPARC’s Assessments
onPARC instruments assess the most critical areas
of dental practice:
• Business / Business Performance Assessment
• Patients / Patient Satisfaction Survey
• Dentist / Dentist Satisfaction Assessment
• Employees / Staff Satisfaction Survey
• Marketing / Referral Satisfaction Survey
• Dentist Satisfaction with PPO, Payer or Vendor
onPARC’s Assessment Delivery Options
• onPARC can deliver its assessments as a standalone, outside third party - the onPARC Company.
onPARC’s Assessment Delivery Options
• onPARC can deliver its assessments as a standalone, outside third party - the onPARC Company.
• onPARC can deliver its assessments as a backroom
provider, setting up the assessments so they appear
to be delivered and processed via your Website your logo, font and style are recreated.
onPARC’s Assessment Delivery Options
• onPARC can deliver its assessments as a standalone, outside third party - the onPARC Company.
• onPARC can deliver its assessments as a backroom
provider, setting up the assessments so they appear
to be delivered and processed via your Website your logo, font and style are recreated.
• onPARC can deliver some of the assessments as
an independent party, while the customer appears
to provide other assessments.
Who Is onPARC Working With?
• Enterprises whose management of dentists & their
associated practices is tied to their success.
• Companies that require performance improvement
from dentists and their practices.
• Companies that want to enable dentists to be
more successful.
Who Is onPARC Working With?
• Enterprises looking for better ways to measure and
manage their dentists and dental networks.
• Companies who want to be effective in improving
loyalty and relationships with their participating
dentists.
• Companies that see improving their participating
dentists’ practices as real value-added while
enhancing their competitive advantage.
onPARC’s Customers
•
•
•
•
•
•
Dental Practice Management Consulting Companies
PPOs
Dental 3rd Parties
Private Practice Dentists
Dental Internet Companies
DPMs, DHMOs, Large Group Practices
onPARC’s Customers
•
•
•
•
•
Suppliers with practice management software
Dental Schools
Government Agencies
Professional National or State Dental Organizations
Pharmaceutical / Biotechnology
onPARC’s Value Proposition
• Provides immediate feedback not delivered by the
industry or the dental practice itself.
• Reveals to dentists, executives and consultants,
specifically where the problems exist within a dental
practice’s core business functions.
onPARC’s Value Proposition
• Provides dentists, executives and consultants
with real-time, “actionable” information on what
is or isn’t working.
• Provides a means of measuring and comparing
activities of dentists and their practices for more
effective management, enhanced provider
relations and continuous quality improvement.
onPARC’s Value Proposition - Dentists
• Saves losing patients. Enhances attracting new ones.
• Improves staff retention.
• Improves dentist’s satisfaction.
• Clearly informs dentists where and what to work
on to improve practice performance and practice
revenues.
• For specialists, it increases referrals.
onPARC’s Value Proposition - Payers
• Informs 3rd party what is working and not working
in their transactions with dentists.
• Improves retention of dentists in their networks.
• Improves dentist’s satisfaction with 3rd party.
• Informs 3rd party what to handle to improve
relationships and services to their dentists.
onPARC’s Value Proposition - PPOs
• Informs PPO what is working and not working in
their relationship and service with their dentists.
• Allows legitimate benchmarking of practices.
• Identifies ‘best practices.’
• Enables better member practice performance and
results.
• Enhances transactions with 3rd parties.
CONVEYANCE
There are several ‘access’ options for utilization:
• Any Internet-ready computer or handheld
• Web access via office or home computer
• “Dumb” PC in the practice waiting room
• Pre-configured PC Pad
• Personal Digital Assistant (PDAs)
Dental Practice Staff
Satisfaction Survey
Sample Report of Findings:
Drs. John .…... & Steve .………..
February 11, 2002
Report of Findings
Report of Findings
Four Interconnected Elements
• Data Reporting
• Data Analysis
• Issues Identification
• Recommendations
Staff Satisfaction Results
Here is how you scored by category on a scale of 1-10
(1=Completely Disagree and 10 = Completely Agree):
OVERALL……………..81%
Service……………….. 82.4%
Appreciation…………. 77.9%
Leadership…………... 82.6%
Marketing…………….. 91.5%
Communication……... 74.4%
Management………... 75.8%
Scale
80 -100 - Good to Excellent
65 - 80 - Fair
50 - 65 - Poor
0 - 50 - Failing
Scale
80 -100 - Good to Excellent
65 - 80 - Fair
50 - 65 - Poor
0 - 50 - Failing
Comparison Staff vs. Doctor
- Overall Categories
Staff vs. Doctor Comparison
100
90
80
70
60
50
40
30
20
10
0
85
83 84
83 84
88
75
95
74 72
75 74
Staff
M
an
ag
em
en
t
Co
m
m
un
ic
at
io
n
M
ar
ke
tin
g
hi
p
Le
ad
er
s
pp
re
ci
at
io
n
A
Se
rv
ic
e
Doctor
Comparison (Front & Back) and Doctor
100
90
80
70
60
Front
Back
Doctor
50
40
30
20
10
em
en
t
M
an
ag
om
m
un
ic
at
io
n
tin
g
C
ad
Le
M
ar
ke
er
sh
ip
tio
ia
pr
ec
Ap
Se
rv
ic
n
e
0
Staff Satisfaction “Snapshot”
LEADERSHIP
SERVICE
60
80
60
40
40
20
20
0
0
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
7
8
9
10
7
8
9
10
M A N A GEM EN T
APPRECIATION
60
60
40
40
20
20
0
0
1
2
3
4
5
6
7
8
9
10
1
2
3
4
COMMUNICATION
5
6
MARKETING
60
60
40
40
20
20
0
0
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
Overall Score: Each Category - “Struggling” Practice
The Practice
Performance Dashboard
For More Information Contact:
Dr. Marc Cooper
206.323.2820
[email protected]