Transcript National Ski Patrol

National Ski Patrol
“Realignment and Vision”
Summer 2014
Thank you for the invitation
• My name is Jim Woodrum
• We also have several others from
the NSP National Leadership here:
Introductions:
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Darcy Hanley: NSP Education Director
Janet Glaeser: National Board Member
John Thomas: Your Division Director
BrianCobble: Former Division Director, NB Candidate
Bill Sinykin: InterMountain Division Director, NB Candidate
Chuck Martschinke, Former Division Director
Jay Zedak: National OET Program Director
Tom Worley: Assistant National OET Program Director
Linda Barthel: National Women’s Program Director
Mike Husar: National Safety Committee Leader and Powder
Fall Committee
• Sue Hayes: Powder Fall Committee
• Dana Zedak: National Fund Raising Committee
Today's Presentation
• Part One: where is the memberships
National Organization going!
• Part Two: The Joint Statement of
Understanding with NSAA and other
impactors on ski patrols and patrollers.
• To get started a little history challenge
and our National Leaders will help me.
History of the
National Ski Patrol
 Proud United States and ski industry heritage,
76 years of service
 Founded in 1938 by Charles Minot Dole
 Dole lobbied U.S. Army to create Americas first
ski troops for WWII; established 10th Mountain
Division
 The NSP was the only civilian organization
authorized to screen and recruit applicants for
the military
 Original patrollers founded several ski areas
including Aspen and Vail.
 In 1980, the NSP was granted a federal charter
by the U.S. Congress.
The National Ski
Patrol Today
 2013, 75th anniversary
 30,000+ members (including patrollers &
mountain hosts)
 600 patrols in 10 geographic divisions; one
professional division.
 NSP members promote safety in outdoor
recreation
 The majority of patrollers work as volunteers,
offering their time and expertise at no charge
to improve the experience of outdoor
recreationists.
Status as of 1/1/14
• Solving immediate NSP needs
– Numerous action items
– Gap in leadership
• A need to develop a vision and
draft a plan to move NSP forward
• A bit of chaos at the National level
New Executive Director:
John McMahon in Jan. 2014
• John initiated a study on what was
needed in the NSP.
• He examined feedback from National
Staff, Division Directors, Members,
the Board, Industry Partners, etc.
• Using that feedback, he presented a
plan to the National Board in the
June 2014 Annual Meeting
• The remainder of this presentation
will highlight some of that data
Staff feedback:
• Information Technology:
• overly customized iMIS system creating ongoing “bugs” to system, inconsistent data entry,
limited iMIS training, in-ability to easily pull
reports
• Phone system/protocol:
• Over demand of winter call volume due to “bugs”
in IT, call routing inefficiency, and over use of
national number to handle division question
• Establishing clearer job duties and
procedures at the National Office:
• Lack of consistent protocols and procedures to duties
• Strategic vs. Tactical:
• Need for strategic vision and goals
• Roles of staff vs. board
• “day to day” vs. long term vision
Division/Member Feedback:
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Develop strategic plan
Fix the NSP Database and IT systems,
Improve web content
Develop stronger/clearer relationship
with National EMS
• Strong & positive action against
members that harm/disrupt
organization
• Continue to increase board
efficiency, lead by example, stop
infighting
Division/Member Feedback
cont…
• Develop new Revenue Streams
• National immunity for patrollers
• Education
– Easier resource access for instructors
– Complete Outdoor First Care course
– Enhance programs to become “best
of class”
– Measure programs and delivery,
optimize dollars invested
Industry Partner Insights:
(NSAA,PSIA,others)
• Thankful for volunteers and efforts
• Believe we are engaged with
customers
• Can be useful part of industry
solution
– Build/credential chair evacuation
– Relook at the Mountain Host Program
– Workers Comp, Health care coverage
Industry Partner Insights
cont…
• Keep NSP training in sync with
what is needed at local area
• Keep up with trends
industry/lifestyle of customers
• National vs. local issue
• Tendency to create drama,
infighting: get your house in order!
Strategic Plan Process:
•Examine the NSP Mission:
• What are the Challenges to the NSP:
• Industry Trends:
• Lifestyle Trends:
• Environmental/Threats
Mission Statement
The National Ski Patrol is a member-driven
professional organization of registered ski patrols
striving to be recognized as the premier provider
of training and education programs for
emergency rescuers serving the outdoor
recreation community. To meet that goal, and
promote the safe enjoyment of snow sport
enthusiasts, NSP supports its members through
accredited education and training in leadership,
outdoor emergency care, safety programs and
transportation services.
Core Values
• Excellence, Service, Camaraderie, Leadership,
Integrity
Challenges
In-Direct
• EMT’s (including Wilderness)
Comparison’s
• Professional Patrols (APP)
• FIPS (International)
• Other Non NSP Patrols
• Ski Industry Partners
– NSAA, PSIA, SIA
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Other similar non profits
– American Red Cross
Industry Trends
• Aging industry leadership phasing
out, new era emerging
• New ski area ownership
• Resorts focusing more on guest
experience
• Ski areas becoming more yearround focused: Mt Bike, Ropes
courses, slides, golf, ziplines, etc.
Lifestyle Trends
• Frustrations with Lack of a
Work/Life Balance, simpler life
• Blooming Social Needs
– Skilled volunteerism
• Lifetime Learning
• Importance of Home and
Community
• Health, Self Improvement, Fitness,
Eating Right
Environment/Threats
• Diminished NSP Relevancy
• Cost to patrollers outweighing
benefits of volunteering
• Misunderstanding of JSOU between
patrol/NSAA/ski areas
• Worker’s comp, healthcare coverage
for volunteers
• Ski Area Mountain Host programs
• Inadequate services for NSP
members: (IT, Education, web)
Primary Strategy of the NSP:
• Elevate NSP’s Relevancy to:
–Membership
–Ski Resort/Areas
–General Public
Elements to support:
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Rekindle “spirit” of organization
Develop and follow strategic plan
Strive to be “best in category”
Provide required level of IT
services
• Provide appropriate level of
education and programs
• Increase revenue streams
• Increase membership
Elements to support cont..
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Increase effectiveness of
communications to members
Increase team (staff) effectiveness
Develop accountability and
measurable performance goals
Build stronger collaboration with
industry partners
Improve committee function
utilizing NSP stakeholder expertise
Increase understanding of JSOU
Elevate leadership role
NSP Office chart
NSP National Office Organizational Chart
June 1, 2014
John McMahon
Executive Director
Tricia Burns
Executive
Assistant
Jack Donahue
IT Support
Joanne Galko
Finance Dir.
Darcy Hanley
Education Dir.
Cheri Overston
Dir. Of Memb
Regis. & Awards
Kate Peine
Accountant
Jill Bjerke
Education
Assistant
Jen Miller
Members Services
Manager
Candace Horgan
Communication
Dir.
Carol Hudson
Administrative
Coordinator
Melanie Hood
Marketing &
Dev. Dir.
Cara Crowley
Marketing
Coordinator
Josh Jacobson
Product Sales
Manager
Rob Wilcox
Warehouse
Supervisor
Rachel Crane
Merchandising &
Event Planner
Now, why do we do this?
Today’s Issues and the Impact on
Patrollers/Patrols
Key Topics
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Joint Statement of Understanding
Insurance Coverage
Releases
Healthcare
New Safety Initiatives
Fundraising
Importance of Nurturing fruitful
relationships
 Future of NSP
Joint Statement of
Understanding
Paragraph 1:
A patrol, once established at a given ski
area, is under the supervision of the ski area
management and must abide by the policies and
procedures established by that management.
Joint Statement of
Understanding cont…
Paragraph 4:
NSP and NSAA recognize the importance of
educating lift evacuation participants as to
appropriate lift evacuation techniques and the
specific implementation details in the ski area lift
evacuation plan. The establishment of necessary
policies and procedures for lift evacuation, lift
evacuation training, and the selection of
equipment to be used in conjunction with such
evacuation or training is the sole responsibility
of ski area management. Patrollers will
participate in lift evacuation and lift evacuation
training only as ski area management shall direct.
Joint Statement of
Understanding cont…
Paragraph 6:
It is recognized that ski area management
ultimately supervises and controls many of the
patrolling activities of individual NSP members
and NSP registration units at each ski area. As
such, it may be asserted that the ski area bears
legal responsibility for such acts of its patrollers.
It is also understood and agreed that there are
services provided by individual NSP members
based upon their training received from NSP.
Insurance Coverage
 NSP provides insurance for its
registered educational programs.
 The ski area provides general liability
insurance coverage for volunteer
patrollers if:
1. They are acting at the direction
of the Mountain
2. While performing within scope of
their duties
 Lawsuit have been brought against
patroller’s.
Releases
 NSP is working with NSAA on this issue as a
good industry partner – seeking a fair and
balanced solution
 Considerations:
• Inherent risks in sport
• ANYONE who gets season pass releases
• Patrollers in WORSE position than guest?
• Indemnification Provisions
• Releases from family members
• Health Insurance
• Workers Comp issues
Healthcare
 NSP does support the concept
that Patrollers should maintain
individual health care policies.
New Safety Initiatives
 NSP National Safety Committee
• Currently working on Accident
Investigation Manual
 “Your Responsibility Code” 50th
Anniversary, which started in 196465, two year initiative
 Reckless Skiing / Collisions, Mountain
Safety Patrol
 Mountain Hosts, sometimes referred
to as Ambassadors, Yellow Jackets,
Courtesy Staff, etc.
Fundraising
 NSP, its Divisions, Regions, and patrols
perform fundraising to help generate
funds to promote the mission of the
NSP.
• Cover costs like OEC refreshers,
training, patroller enhancement,
etc
 Monies and items purchased by such
fundraising remain the property of the
entity and are maintained by its
Divisions, Regions and Patrols
 Using non profit funds to purchase for
profit equipment – insurance coverage
issues
Importance of Nurturing
Fruitful Relationship
 Mission of patrols is to provide safety,
rescue or first aid care to customers
 Patrollers act as “Brand Ambassadors”,
love to sell their mountains and engage
heavily with potential customers
 When patrollers feel valued by area
management, it transcends into stronger,
positive customer interaction
 Fund raising and NSP events provides
positive exposure of the ski area to the
public
Importance of Nurturing
Fruitful Relationship
 Important for patrollers to understand
area management expectations so they
can work collaboratively towards
meeting their needs
 Importance of OPEN Communication
with Patrol
 The better a Region/Division is informed
on area management needs, the better
they can educate patrollers on fulfilling
expectations
NSP in the Future
 Relevancy
 Partnership
 Resources
 Skilled Volunteerism
 Mountain Host
 Humanitarian Cause
Thank You for your service!