Transcript NUS
Enabling Borderless Communications with IP Telephony
NUS IP Telephony
Roadshow
15 August 2005
1
Agenda
• What is IP Telephony?
• Bringing IP Telephony to NUS
• Future Enhancements
• Q&A
• Demonstration and Exhibition
2
What is IP Telephony?
Translates voice conversations into data packets and transports
over data network (i.e. NUSNET) using Internet Protocol (IP) – i.e.
VoIP. IP Telephony is VOIP in the Enterprise (NUS).
Current
Singtel
PhoneNet
Service
Singtel
PhoneNet
Singtel PSTN
Analog Telephone
New
Campus IP
Telephony
Service
3
NUS IPTel Overview
Call Processing /
Messaging Servers
Singtel PSTN
Billing and eTicketing
IPTel Web Portal
Intranet/
Internet
App Services
Gateway
General Staff
(7940)
Exchange
(Email)
Oracle/SAP
IVLE
NUS
Network
(NUSNET)
Boss/Secretary
(7960)
IP Phone with
PC Video
Wireless / Softphone
Video Call
4
IP Phone Applications
Emergency Alert
Real Estate
Advertising
Time Clock
Education
Attendance
Health Care
ER Stats
Custom & Off-the-shelf
applications
Broadcast
5
Available Phone Applications
Desktop SMS Service
Staff and Govt Directory Services
MOTD
Information Services (weather, news, stocks, flights,
traffic, currency etc)
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SMARTCab
Partner: SMRT Taxi
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IP Communicator Softphone
Software phone on PC or notebook
Make & receive calls from anywhere
Benefits:
Telecom Charges
VOIP solution more economical than
PSTN
Remote workforce
Increased productivity
Better customer service
8
Bringing IP Telephony to NUS
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Project Goals
To successfully upgrade PhoneNet
to an advanced IP Communications
platform
Key Considerations
Minimal disruption to existing voice service
Enhanced communications features at same or lower
costs as compared to PhoneNet
Increased productivity and mobility
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How We Are Affected
New prefix “6516” allocated
All extensions preserved
Seamless migration to new prefix
“6516” and “6874” concurrently available for 10
months (Sept 2005 to June 2006)
Called Number Announcement for “6874” in May &
June 2006
Four-digit dialing across extensions with PhoneNet
and IP Phones
Fax, direct lines & non “6874” phones not upgraded
Availability of analogue lines for backup
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Upgrade Schedule
Detailed schedule will be available on the
IPTel Web Portal http://iptel.nus.edu.sg
Phase 2D
4 Oct-29 Nov
Phase 2C
27 Sep-24 Oct
Phase 2E
1 Sep-31 Oct
Phase 2A
25 Aug-21 Sep
Phase 2B
3 Sep-17 Oct
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User and Site Preparation
Detailed Planning with Dept Phone Admin
Phone & Staff ID listing, seating plan
Customised settings
Site readiness assessment
Expert support team (in conjunction with ITCare)
User Starter Kit
IP Phone & network patch cord with label, connectivity
diagram
Starter guide, links to IPTel portal and support
User preparation (clear voice mail, cancel call
forwarding, clear table space, close all applications, etc)
PhoneNet phones will be removed
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IP Phone Models
IP Phone 7940
IP Phone 7960
Easier access for Phone tasks - LCD and context sensitive keys
(call forward, conferencing, etc)
IP Phones comes with Calling Party Name Identification (CallerID) and speaker phone
Self-serve web portal for service personalization &
administration
Access to Applications / Services (Directories, MOTD, etc)
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Phone Connection
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Training
General user training conducted during term break
from 19-23 Sept 2005
Secretaries and Phone Admin training conducted 1-2
weeks prior to department upgrade
Online E-learning & User Guides available
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Price Plans and Charges
No increase in departmental phone costs
• All installation and setup charges waived during upgrade
• Singtel billing terminate end June 2006
• IPTel billing commences July 2006
• Price Plan equivalent to prevailing PhoneNet charges
• All IPTel equipment provided on subscription basis. No
equipment purchase required
• Provisions catered for shared lines where applicable
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Future Enhancements
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Desktop Video Telephony
Cost Effective Video to Every
Desktop
Video Telephony is Now
Just a Phone Call
Initiate voice/video call from an
IP phone
High-quality video for effective
non-verbal communication
Managed by one converged
network
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E-Meetings and Conferencing
Who’s Sharing
Who’s Speaking
Who’s Attending
How attending
2004 Results
Movable,
sizable video
window
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Converged Communications
Collaboration
E-Mail
Calendar
Audio-Conferencing
Web Application
IP Network
Video
Conferencing
Voice
Messaging
Telephone
Services
Instant
Messaging
Contact
Center
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More Info
•
IPTel Web Portal iptel.nus.edu.sg and staff
portal
• User Guides
• Price Plans
• FAQs
• Upgrade and Training Schedules
• Self-serve personalization
• Phone administration
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Questions &
Answers
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Demonstration
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Cisco IP Phone Models
IP Phone 7940
IP Phone 7960
• Each has a LCD display, four soft keys, messages button
• Model 7960 has 6 line/speed dial button
• Model 7940 has 2 line/speed dial button
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Cisco IP Telephony Features
Call Forwarding
Speed Dial
Call Pickup
Call Transfer
Ad-hoc Conference (three parties)
Boss/Secretary
SMART Apps
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Questions &
Answers
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More Info
•
IPTel Web Portal iptel.nus.edu.sg and staff
portal
• User Guides
• Price Plans
• FAQs
• Upgrade and Training Schedules
• Self-serve personalization
• Phone administration
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Thank You
Please fill in your feedback form
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