SPC Introduction - STM Quality.co.uk
Download
Report
Transcript SPC Introduction - STM Quality.co.uk
STM Quality
Limited
8D Problem
Solving
TOTAL QUALITY MANAGEMENT
8D Problem Solving
©©ABSL
Power Solutions
STM Quality
Limited 2007
STM Quality
Limited
What is 8D?
Ford Motor Company started a
problem solving process known as
8D
which takes
8 Disciplines
and uses them to tackle engineering
problems
© STM Quality Limited
8 Disciplines
STM Quality
Limited
BIRMINGHAM STOPPER
CORRECTIVE ACTION REPORT
8D METHOD:
8D TEAM:
CUSTOMER:
CAR RAISED BY:
PART NO:
DATE:
DESCRIPTION:
DEFECT/FAULT DESCRIPTION:
LOG NO:
INTERNAL: 4
EXTERNAL: 4
ACTION BY:
DATE:
ACTION BY:
DATE:
ACTION BY:
DATE:
ACTION BY:
DATE:
ACTION BY:
DATE:
IMMEDIATE CORRECTIVE/CONTAINMENT ACTION:
ROUTE CAUSE DEFINITION:
PERMANENT CORRECTIVE ACTION:
VERIFY PERMANENT CORRECTIVE ACTION:
A typical
form is used
for the 8D
approach to
problem
solving
PREVENT RECURRENCE (DOCUMENT UPDATE):
F.M.E.A. REVIEWED (Y/N)
CONTROL PLAN REVIEWED (Y/N)
WORKS ORDER TEXT REVIEWED (Y/N)
ACTION BY:
COMMENTS:
DATE:
DISTRIBUTION:
QC19 ISSUE 4 DATED 06/11/02
© STM Quality Limited
8D Problem Solving
STM Quality
Limited
By taking this approach we can
continuously improve quality by
eliminating the causes of problems and
prevent their reoccurrence.
© STM Quality Limited
What are the 8 Disciplines?
STM Quality
Limited
1. Define the problem.
2. Build a team.
3. Containment action.
4. Determine the root cause.
5. Verify the root cause.
6. Corrective Action.
7. Prevention.
8. Congratulate the team.
© STM Quality Limited
D1. Build a Team
STM Quality
Limited
Once a problem has been
bought to our attention, a
team must be formed to
tackle the problem.
Ideally, this will be a team
of people with a variety of
skills and knowledge
related to the problem.
© STM Quality Limited
D2. Define the Problem
STM Quality
Limited
Do we know EXACTLY what the
problem is?
Have we seen the problem before?
What evidence of the problem is
available?
© STM Quality Limited
D3. Containment Action
STM Quality
Limited
What action can be taken immediately?
Do we have stocks that need sorting?
Are we still manufacturing parts with the
problem?
Will the actions that we take cause
other problems?
© STM Quality Limited
D4. Determine the Root Cause
STM Quality
Limited
Has the cause of the problem been
identified?
Is there more than one cause?
Did we refer to the F.M.E.A.?
© STM Quality Limited
D5. Verify the Root Cause
STM Quality
Limited
Are we sure that the root cause has
been properly identified?
© STM Quality Limited
D6. Corrective Action
STM Quality
Limited
Has everyone been notified of the
actions taken?
Have we reviewed and updated the
relevant F.M.E.A.?
Have any temporary short term fixes
been removed?
© STM Quality Limited
D7. Prevention
STM Quality
Limited
Have we taken all actions to prevent
reoccurrences?
Have we considered other similar
products or processes?
© STM Quality Limited
D8. Congratulate the Team
STM Quality
Limited
Have we identified each individual team
members contribution to solving the
problem?
Have we acknowledged and
appreciated the efforts involved?
© STM Quality Limited
8D
STM Quality
Limited
We have now seen the 8D problem
solving method.
You may be called upon to help solve a
problem.
Understanding the 8D approach will
help in tackling future problems.
© STM Quality Limited