Transcript ATOS - International Rail Safety Conference

ATOS、Customers and the Future Our Young Staffs
－ＡＴＯＳ、お客さま そして若者たちの未来－
Teruo Yabe
East Japan Railway Company
1. What we learned from the first International Railway
Safety Conference
－第1回国際鉄道安全会議で学んだ視点－
Railroading is more than a mere service industry; it is a
service industry supported by comprehensive and
sophisticated technology. To develop it even further, we
must have inventive ability, good sense and technical
prowess - in other words, design capability in its broadest
purport
鉄道は単なるサービス産業ではなく、広く深い技術が支えるサービス産
業であり、その発展には、豊かな創造力と感性と技術力、つまり広い意
味でのデザイン力を持たなければならない
Railway safety backed by a high level of technology
will greatly progress through systematization as proved
by our high-tech Shinkansen， and by a remarkable
decrease of railroad mishaps thanks to the adoption of
a crossing obstruction detecting system.
技術に支えられる鉄道の安全性は、ハイテクシステムを装備した新幹線や
障害物検知システムの採用による踏切事故の大幅な減少に代表されるよう
に、システム化によって大きく前進する
Since the making，operation, maintenance and
control of safety systems rest with the human being,
an enterprise above all should provide a place for
worker motivation so that they can display creativity
and find contentment in their job. An enterprise has
the obligation to foster workers capable of supporting
advanced technology and safety.
そして、これら安全のシステムをつくり、操作し、メンテナンスし、運用す
るのは人間であって、企業はまず、そこに働く人々が生きがいとやる気
を持ちつづけ、創造的な仕事ができる場を提供し、高度な技術と安全を
支える人間を育てていく責務を担っている
It is essential that employees be fully aware of their
responsibility to help develop the enterprise,
heighten its safety factor, and actively participate
in its promotion. To attain this goal, the enterprise
must build a corporate climate conducive to this.
さらに重要なことは、一人ひとりの人間自身が、企業を育て、盛り
上げていく、安全を高めていくための一員であるというフクティブな
認識と参加意識を持つことであり、そのような企業全体の風土をつ
くりあげていく
Tokyo Control Operation Center
Electric Power Control
Dispatchers
Electric Power Supply
Dispatchers
Signal, Telecommunication Dispatchers
Facility Dispatchers
Freight Dispatchers
Freight Dispatchers
Passenger Service
Dispatchers
Operation Dispatchers
Transport Dispatchers
2. ATOS - ultimate operation control after privatizing
Japan National Railways
－民営会社となって実現した最新鋭の運行管理システム ＡＴＯＳ－
Area in charge of Tokyo Control Operation Center
Working Kilometers
1,352.2km
Number of Stations
374
Number of Trains(per day)
8,000
Number of Passengers(per day) 13 million
A railway based on the combination and exchange of
information
－情報の組合せと交換の上に成り立つ鉄道システム－
Equipment information
Track layout at station/length of railways,
numbers of platforms, curves, grades,
double & single track, types & capacity of
overhead wires,signal methods & operation
intervals, train acceleration/deceleration
capability, train composition, & capacity of
train bases, etc.
Employee information
Train
crews,
station
attendant,
maintenance
personnel
(number,
assignment, conditions,education/training curricula, etc.
Customer information
Number of passengers, flow of
passengers, demand for transfers, congestion rate, demand by
the hours of the day, etc.
Social information
Changes in social awareness,
declining birthrate & demographical aging, competition with
other
means
of
transport,
changes
of
industrial
structure,etc
Train
plan
operation
Autonomous Decentralized Transport Operation
Control System
Advanced transport operation
control suitable for th information age
3. ATOS as motivating people in their job and life
－ＡＴＯＳが産んだ、人々の生きがいとやる気－
Discarding JNR-style operation control(CTC,PRC)
－国鉄型運行管理システム(CTC,PRC)からの脱却－
CTC
Inherited from JNR of the ‘60s
Centralized Traffic Control
System
PRC
Programmed Rout Control
System
First ATOS route
began in 1996
Emphasis on track control of train
Interlocking plants consolidated by centralized
Seven years needed to scrap
JNR-type operation control
traffic control
Dispatchers totally occupied with signal control
operation
The difficulty of large station control
Systems mainly intended to cut personnel
The difficulty of applying these systems to
high-density traffic routs
Information system provided for passengers being immature, etc
ATOS now functions over
570km of railway
The goal: ATOS control
of
more than 1,000km
From signal technology to software technology
－信号技術からソフトウェア技術へ－
Operatio
n
Systematization
with
a
future
prospective
Railway signal
technology
A concept original
to railways
Peculiar and closed
Alienation from computer
Slim potential, etc.
Plannin
g
Merging with
general-purpose
computer
technology
Total system as
software technology
Informatio
n
Control
Guidanc
e
Challenges to ATOS development
－ A T O S 開 発 へ の 挑 戦 －
Engineering challenge
Discarding JNR-type
Enthusiasm of
top management
・Pursuit of passenger comfort
and confidence
・Fostering personal with
creativity and design
capability
・Systematization suiting
the the new era.
・Quest for worker
motivation
operation control
Challenges for a totally functional, highly
efficient system
(adoption of generalpurpose technology
& IT technology)
・Fail-safe system by the use of
general-purpose computers
・Fail-safe handy terminals
・Signal network using generalpurpose protocol(TCP/IP)
・Autonomous dispersion,assurance,
software techniques,etc.
Operating challenges
Discarding the old operation control concept
Quick restart of train
operations and assured
stability
Upgrading dispatcher
technical ability
Cooperation between
dispatchers and work
sites
・Changing policy to train interval
control
・Sending messages regarding
prospect for resuming operations,
and drafting an operation plan
looking beyond the situation
・Education/training methods to
motivate workers(goal-setting,
evaluation of results)
・Opening positions for young dispatchers
・Manual for common use with
work sites
・Upgrading dispatcher
technical and design
abilities
・A great step in the quest
for
an
expandable
system
・Creating among employees a sense of value in
working and life
・Fostering future railway
experts
・ Completion
of
the
control
center, including crisis
management, in Metropolitan Tokyo,etc
4．Traffic control in Metropolitan Tokyo
changed by ATOS
－ＡＴＯＳが変えた首都圏の輸送管理－
Rout control at station
Routes of trains arriving at and departing
from stations are controlled automatically,
based on the diagram information transmitted from the center to each station and
train position detection.
Car shunting in station is controlled through
portable radio terminal
Display of train positions
Train schedule adjustment
Train operating status, constantly changing,
is displayed. Planned operation and results
of train operation are represented by lines on
the graphic display; data input for train
schedule adjustment is possible and the
results are transmitted to stations and
reflected in route control and passenger
information
Graphic display of train diagram
The train diagram for ATOS is made by
receiving the diagram data from IROS,
then adding car shunting and passenger
information data
Picture for train diagram preparation
Passenger information at stations
Based on scheduled time and train type in the
diagram transmitted from the center system
and on train position, the approach of trains,
scheduled departure time, etc. are given to
passengers by automatic announcements and
passenger information displays.
Station information and train operating status
are also run on the passenger information
display as scroll messages.
The latest train operating status is displayed on
information terminals at station and depots
Information terminal showing train positions at
station
Passenger information display showing
scheduled train departure time and type.
Information
terminal
showing
the
operation plan and delays at a station
train
Maintenance work management
Planning of maintenance work
Before starting maintenance work, the staff
should input the maintenance work plan
through an information terminal. The input
items are the equipment to be used, the time to
start and complete working, the train number
to start the maintenance work, etc.
Information terminal showing maintenance scheduling
Execution of maintenance work
When the maintenance work is to begin, the staff
should download the maintenance work plan
from the information terminal to a portable radio
terminal and input ‘start work’ at the
maintenance work site. The maintenance work
is permitted to start when the train operating
status provided by the route control function
meets the requested condition
Portable radio terminal
ATOS Achievements
Superior safety and
dependability
No serious accidents since the
start of its operation
－ＡＴＯＳの成果－
Quick recovery from
disorganized train operation
40%
faster than the previous
system
・ Improved technical capabilities
・ Higher transport service quality ・
Fostering employee recognition of
the value of work and living
・System development from the
customer’s point of view,etc
Assured safety in
maintenance work
Number of maintenance jobs
handled: about 300 per day
Supplying information to
vast number of travelers
2,400
passenger
information
displays at some 170 station
5. The passenger information system
－パッセンジャー・インフォメイション・システムへの道－
Contacts between power companies and customers
are electrical outlets and a monthly invoice. On the other
hand, railway companies have an abundance of contact
points with customers, thus have myriad chances to deepen
communication, which leaves them open to a raft of
complaints. Many other industries gaze at them enviously.
Communication between railways and society will produce
reform measures from a broader viewpoint.
Four Customer Principles
A 安全を
Demand
for
求める
Safety
Getting to
Know
Selection
Reflecting
Opinions
The passenger information system
Flexible train operation
・On-demand operation
・Free diagram operation
・Faster shuttle service, extended
train operation,etc.
Elaborate passenger information
system
・Information on first train arrivals
and departures
・Information train position and
waiting time
・Personal information retrieval,etc
Acceleration of train crew &
rolling stock operation
・Operation plan support system
・Fast collection & judgment of
train breakdowns,etc
Total systematization by ATOS
・Linking with the operation plan drafting
system
・Traffic control of all railway service areas
including large stations
・Enrichment of information supplied to
passengers
・Systematization of maintenance work
CTC, PRC
Signal
station
control
at
Improved transport
management dependability
・Support system for operation
plan changes
・Fast collection & judgment of
emergency information
・Addition of train connection
adjustments,etc.
Effective use of operation
data,etc.
・Making the most SUICA
information,etc.
・Reflecting ATOS data on
operation plans
Information to employees
・Train crew notification &
communication system
・Communication to passengers regarding transfers to
other railways,etc.
・
Mobile
ATOS
terminal(train
delay information,etc.)
Monitoring
equipment conditions
・Remote sensing
・Remote maintenance
function
6. The future of our young staffs
－若者たちの未来－