Transcript Servant Leadership - Caribbean Confederation of Credit Unions

Caribbean Confederation of Credit Unions
56th Annual International Convention
Panama 2013
Theme: The Credit Union Difference:
Members Matter Most
Servant Leadership
Marie D. Tumolo, Ph.D., MBA
Director, Praecedo Consulting
Visiting Professor, St. George’s University
6/24/2013
[email protected]
[email protected]
1
What Leaders Really Do
• Set direction
– Vision and strategies
• Align people
– Communication and direction
• Motivate and Inspire
– Coaching, feedback, recognition
From: Kotter, J. (2001) "What Leaders Really Do" Harvard Business Review
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Types of Leaders
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•
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Directive
Transformative
Charismatic
Transactional
Authentic
Servant
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What is Servant Leadership?
• Desire to serve others
• Intentional acts to:
– Ensure others’ highest priority needs are met
• Grow as persons: become healthier, wiser, freer,
more autonomous, more likely to become
servants themselves
– positively affect least privileged in society
• Consciously nurturing:
– mature growth of self, other people,
institutions, and communities
• builds a better society
• Serve something beyond or greater than
oneself
– higher purpose
• Serving, not helping
• Altruism, not ego
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Characteristics of Servant Leaders
1. Listening
2. Empathy
3. Healing
4. Awareness
5. Persuasion
6. Conceptualization
7. Foresight
8. Stewardship
9. Commitment to growth of people
10. Building community
Spears, Larry C. (2010) Character and Servant Leadership: Ten characteristics of caring, effective leaders. Journal
of Virtues and Leadership 1(1 ), 25-30
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Culture
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Foresight
Moral Authority
Customers
Employees
Sipe, J.W. & Frick, D. M. (2009). Seven Pillars of Servant Leadership:
Practicing the Wisdom of Leading by Serving. New Jersey: Paulist Press
Strategy
Systems Thinking
Collaboration
Communication
Putting Others First
Character
Seven Pillars of Servant Leadership
Community
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Elements of the Seven Pillars
Character
Acts with integrity/Is Humble/Serves a higher purpose
Putting Others First
Develops others/Mentors/Demonstrates concern and care
Communication
Listens actively/Invites feedback/Speaks persuasively
Collaboration
Creates sense of belonging/Builds teams and
communities/Negotiates conflict
Systems Thinking
Considers whole/Thinks and acts strategically/Handles
change and complexity
Moral Authority
Creates accountability/Shares power/Accepts and
delegates responsibility and authority
Foresight
Is visionary/Demonstrates creativity/Takes timely action
based on experience, information and intuition
Sipe, J.W. & Frick, D. M. (2009). Seven Pillars of Servant Leadership: Practicing the Wisdom of Leading by Serving. New Jersey:
Paulist Press
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Who are Some Servant Leaders?
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Organizations Practicing Servant Leadership
Airlines
• people work hard, have fun and are always looking for ways to serve
•
diverse and inclusive workplace…all associates have
opportunity to do their best, follow the highest ethical standards,
reach their potential and contribute to our success
Herman Miller
• employee participation and ownership… serious about both people
and business…creating great places to work
• valuing people, doing the right thing and treating others with
respect
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Why This Model of Leadership?
• It’s profitable
• It resonates with
people
• It provides meaning
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Forces Driving the Need for Servant Leaders
• Disillusionment with existing institutions and
traditional leadership models
• Scandals – in government,
religion, business
• Secularism/fundamentalism
• Changing ideas of community
– World wide recession
– Dual income families
– Social media
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Does Servant Leadership Fit?
• Credit unions
– Exist to serve members’
needs
– Are committed to members’
education
– Are involved in the
community
• CCCU
– Serves 1.9million members
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Pros and Cons of Servant Leadership
Cons
Pros
• Provides meaning
to your work
• Satisfying
• Generates loyalty
• Encourages open
communication
• Difficulty knowing
followers’ needs
• Divergent needs of
followers
• Balancing own
needs
• Time and effort
– Better outcomes
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What Kind of Leader are You Now?
• Do you focus on people or on tasks?
• Do you involve others in decisions and use their
suggestions?
• Do you set challenging goals and have high
expectations?
• Are you:
1.
2.
3.
4.
Directive
Supportive
Participative
Achievement-oriented
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What is Your Leadership Style?
• Handout
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Lipman-Blumen, Jean (1996) The Connective Edge:
Leading in an Interdependent World. San Francisco:
Jossey-Bass
Leadership Styles
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Should You be a Servant Leader?
• What does it mean to
• Who will I serve?
serve?
• How will I identify
• What is my calling?
their needs?
• How am I going to act on it?
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Strategies of the Servant Leader
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Set goals
Practice systematic neglect
Listen
Use language to create
meaning
Practice values of honesty,
responsibility, love
Don’t stop growing
Withdraw and relax
Tolerate imperfection
Be your own person
Accept everyone
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Vital Skills of the Servant Leader
• Communication
– Listening, open,
interested, persuasive
• Relational
– Empathetic, warm,
respectful, mutual
• Power
– Able to use and deal
with, decisive
• Accountability
– Self and others
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Creating Servant Leader Organizations
• Mission
– Who does the organization
serve?
– How does the organization
serve them?
• Vision
– Future state meets the needs
of all served
• Values
– Espoused and in action
– Honesty, integrity,
participation, service
• Systems and processes
– Alignment
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“Change always begins with the individual”
Robert Greenleaf
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Sources
• Greenleaf, Robert H. (1996) On Becoming a
Servant Leader. San Francisco: Jossey-Bass Inc.
• Sipe, James W. & Frick, Don M. (2009). Seven
Pillars of Servant Leadership: Practicing the
Wisdom of Leading by Serving. New Jersey:
Paulist Press
• Spears, Larry C. (2010) Character and Servant
Leadership: Ten characteristics of caring, effective
leaders. Journal of Virtues and Leadership 1(1 ),
25-30
• Center for Servant Leadership www.greenleaf.org
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