Transcript Document

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Copyright © 2014 TriZetto Corporation
Leveraging Technology &
Services to Make Testing a
Competitive Differentiator
Brad Kelsey, AVP Consulting Quality Assurance & Testing
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Session Narrative:
Leveraging Technology & Services to Make Testing a
Competitive Differentiator
There’s testing and then there’s testing. Any
way you look at it, testing is an important
part of managing your core administration
system, and TriZetto technology and
services can help you leverage testing to
your best advantage.
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Successful projects require a
disciplined, orchestrated
testing strategy coupled with
best in class tools.
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What is testing?
testing
present participle of test
(Verb)
1. Take measures to check the quality,
performance, or reliability of something,
before putting it into widespread use or
practice
2. Reveal the strengths or capabilities of
something by putting it under strain
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So why do we test?
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We test to confirm, demonstrate and accept that the
configured software will meet our business needs:
 To confirm that the right solution was built
 To confirm that the solution was built right
We test to find errors:
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To reduce the monetary, regulatory and reputation cost of errors
To demonstrate legal & regulatory compliance
We test to insulate our organizations from
the risks inherent with adopting change
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New Products or Lines-of-Business
Annual Plan refresh or re-configurations each year
Regulatory / compliance requirements
Market growth, membership growth
Mergers & Acquisitions
TriZetto quarterly releases
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What challenges do
we face?
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Business & Technical requirements continue to change
Change cycles are becoming more frequent
Planned change cycles used to be every 1-2 years, then
accelerated to every 3 to 6 months, and some organizations
are adopting change monthly
Many health plans rely on manual testing practices
ACA reform, ICD-10 and other regulations,
mandates and compliance changes will continue to
re-shape the industry in the years to come
Few organizations are prepared with reusable test libraries to regression test
their existing production configurations
How prepared is your health plan to adopt new change?
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What do we need to
test effectively?
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Controlled & Managed
“Scope” to be tested
A disciplined, organized,
documented and managed
approach
Business
Business
Requirements
Requirements
Solution
Designs
Test Plan
Test
Schedule
Detailed
Designs
Technical
Technical
Requirements
Requirements
UserAcceptance
Scenarios
User
Client
Client Acceptance
Execution
Resources
Test Cases &
Scenarios
Architecture
Design
TT
Integrations
Extensions
Test Data
TriZetto
TriZetto
Execution
Resources
Test
Environment
Customizations
Result Summary
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How can TriZetto
tools and services
help?
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Business Testing
Business Testing services:
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System Integration Testing: System integration testing is a manual
approach to assess end-to-end, or cradle-to-grave validations of
integration workflows
Custom Solutions Testing: Manual collaborative testing effort to
document custom work orders, new system integrations and custom
development requests, define test scenarios, and confirm custom
solution accuracy
Business Continuity: Manual or automated testing to ensure
business processes & procedures meet or exceed defined business
outcomes. TriZetto employs a risk-prioritized approach organized
around common Healthcare industry business capabilities like “ready
to sell”, “ready to renew”, “ready to enroll”, “ready to administer”,
“provider network management” and “financials”
Claims Adjudication/Comparison: Utilizing Claim Test Pro, TriZetto
Consulting can help you develop claim regression suites, that can
systematically compare adjudicated claim results faster and with
higher quality than manual testing can achieve in similar timelines.
Particularly useful for ICD-9 to ICD-10 testing, annual configuration
changes, and rapid consumption of release packages
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Technical Testing
Technical Testing Services:
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Environment Validation: A manual approach to
verifying a newly built environment’s hardware, software
installation, software versions, environment
configuration settings and 3rd Party application
installations to ensure it was constructed in accordance
with Architectural guidance
Automation Engineering: Automation engineering
utilizing the HP QuickTest Professional suite providing
for automated functional regression testing, test
environment maintenance and readiness, mass data
loads, and more…
Performance Engineering: Business scenario
performance scripting services utilizing the HP
LoadRunner or Borland Silk-Performer suites to assess
and document the anticipated performance and
responsiveness that end-users should anticipate
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2014 Innovations
What’s New in Testing?
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Environment Audit Service: A new scripted approach
to verifying an environment’s hardware, software
installation, software versions, environment
configuration settings & 3rd Party application
installations.
TriZetto Automation Accelerators: A proprietary
TriZetto automated regression testing framework that
specifically supports the Facets, NetworX, VBB, and
CWS applications. This offering accelerates a client’s
ability to develop and maintain automated regression
suites on TriZetto products
Business Capability Framework: A business scenario
framework that is agnostic of TriZetto products that
assists health plans in organizing their UserAcceptance / Day-in-the-Life suite of processes,
procedures and scenarios to ensure go-live readiness
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Consulting Solution Bundles
Implementations
 Environment Audit
Service
 System Integration
Testing
 Business Continuity
Testing
 Claims Test Pro
(optional)
 Facilitation of client
User-Acceptance
 Performance Testing
(all AMS clients –
optional for licensed)
 Automated
Regression Scripting
(optional)
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Upgrades
 Environment Audit
Service
 System Integration
Testing
 Business Continuity
Testing
 Claims Test Pro
(optional)
 Facilitation of client
User-Acceptance
 Performance Testing
(all AMS clients –
optional for licensed)
 Automated
Regression Scripting
(optional)
ICD-10
 System Integration
Testing
 ICD-10 Remediation
Testing
 ICD-9 / ICD-10 Dual
Processing Testing
 Claims Test Pro
Consulting
 Trading Partner Test
Services
TriZetto Testing Tools & Accelerators
HP Application Lifecycle
Management
HP Load Runner
QTP Automation
Claim Test Pro
Micro Focus
Silk Performer
Test Script Libraries
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Facets
QNXT
Care Advantage
NetworX
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What do these tools solve for?
TOOL
Capabilities Provided
HP APPLICATION LIFECYCLE
MANAGEMENT
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Requirements Management
Test Case / Script Management
Execution grouping & results
Risk, Issue & Defect Management
Reporting
HP LOADRUNNER
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Load, Performance & Scalability for our Hosted clients
Full integration with the HP ALM suite
HP QUICKTEST
PROFESSIONAL
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Test automation suite for regression scripting and execution
Full integration with the HP ALM suite
MICRO FOCUS
SILK-PERFORMER
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Load, Performance & Scalability for our Licensed clients
CLAIMTEST PRO
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Claim Test Pro™ performs auto reconciliation between source
& target databases to identify which fields did not match the
expected results. This allows test associates to focus on
issues instead of spending time looking at what’s right
Key uses include system migrations, version upgrades,
product releases/updates
Integration with the HP ALM suite
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Session Survey
We would like to extend you an
opportunity to provide candid feedback.
During the workshop you should’ve received an e-mail
notification for you to take an on-line survey.
If you could take a few minutes to complete at this time, we would
greatly value your feedback. For your convenience, the survey will be
available throughout the remainder of the conference should you not
be able to complete immediately.
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Thank You!
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What is Test Automation ?
 Test Automation is the process of
reducing, and when possible, removing
human interactions from an existing
manual testing process.
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When Should Test Automation Be Used ?
► The Test must be repeated often.
► The test validates a business process or workflow,
rather than look and feel, color, table layout, etc.
► The test is very repetitive and/or has a lot of steps,
and it is important that those steps be performed
exactly the same each time, where manual tester
fatigue must be avoided.
► The test needs to drive a significant amount of data
to the application.
More repetitive execution?
Better candidate for automation.
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Why Use Automated Testing Tools?
No Testing
Manual Testing
• Takes Longer Time
• More Resources
• Slow Process
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Automated Testing
 Speed
 Repeatability
Coverage
 Reliability
 Reusability