Transcript Dialectic-Didactic - Theory of constraints

A Simpler Way -Draft
Two Types of Clouds & Their Matrices
© Dr Kelvyn Youngman, Jun 2014
1
In the 2013 TOCICO Winter Webinar Series I did two sessions;
• One on dialectic local/local clouds with a matrix that I will now call a
transformation matrix.
• One on didactic local/global clouds or systemic clouds with a matrix that
turns out to be nothing more than a split-out normal change matrix.
More recently I circulated a powerpoint TP22c called Just The Matrices in
response to a request to show where the “mermaids” and “alligators” were.
The same person subsequently suggested that I had complicated things by
using a transformation matrix. I now agree with this. What follows are the
two cloud end-members with consistent and simple change matrices.
Let me show you both of these right now, without any explanation. A
local/global or systemic cloud first, and a local/local cloud second.
© Dr Kelvyn Youngman, Jun 2014
2
A Simpler Way
Because of the system’s impact on the parts
Part’s Need
Part’s Want
System’s Need
System’s Want
Don’t Change Change
Common Objective
System’s View
Outcomes
Part’s View
Detriments
System’s Proposal
Part’s View
Benefits
System’s View
Issues
Because of the system’s intent
This is the simplest rendition of a local/global or systemic cloud that I can do, it has one change
matrix attached to it. This is essentially as I presented at Chicago. I will call this the “destination.”
© Dr Kelvyn Youngman, Jun 2014
3
Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Don’t
Change
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
This is a local/local cloud. It has two change matrices. I don’t believe anyone has ever
presented this before. This is the “journey” towards the “destination;” there is much to learn
Please let me know if anyone has drawn this previously
© Dr Kelvyn Youngman, Jun 2014
4
In the webinar series I worked-up the local/local cloud based upon the
Harvard Negotiation Project’s book Difficult Conversations. I could not “do”
local/local clouds at that stage – all my experience had been with systemic
clouds, after all I want to improve systems rather than solve “tit-for-tat”
arguments. That the Harvard Negotiation Project and the Thinking
Processes within Theory of Constraints should triangulate towards the
same end is fundamentally important to me.
If I was to present this in terms of a context of justification I would start with
the local/local cloud (the journey) and end at the local/global cloud (the
destination). However I prefer to do this in terms of the context of the
discovery. Ultimately systemic clouds are easier to understand and that is
where I started and where we should start too. If I hadn’t have started at
the easy end, I don’t even know if I could have got to the difficult end at all.
Let’s have a look then, starting with the systemic cloud.
© Dr Kelvyn Youngman, Jun 2014
5
A Simpler Way
Because of the system’s impact upon the parts
Part’s Need
Part’s Want
System’s Need
System’s Want
Don’t Change Change
Common Objective
System’s View
Outcomes +ve
Part’s View
Detriments
System’s Proposal
Part’s View
Benefits
System’s View
Issues -ve
Because of the system’s intent
The system wants to do something in order to remove the current negative issues and to bring
into existence new positive outcomes. Both of these actions constitute positive intent
© Dr Kelvyn Youngman, Jun 2014
6
A Simpler Way
Because of the system’s impact upon the parts
Part’s Need
Part’s Want
System’s Need
System’s Want
Don’t Change Change
Common Objective
System’s View
Outcomes
Part’s View
Detriments
System’s Proposal
Part’s View
Benefits +ve
System’s View
Issues
Because of the system’s intent
However, the system is blind to the fact that some of the current benefits of the parts may be
lost with the change, or at least be perceived or feared to be lost …
© Dr Kelvyn Youngman, Jun 2014
7
A Simpler Way
Because of the system’s impact upon the parts
Part’s Need
Part’s Want
System’s Need
System’s Want
Don’t Change Change
Common Objective
System’s View
Part’s View
Outcomes
Detriments -ve
System’s Proposal
Part’s View
Benefits +ve
System’s View
Issues
Because of the system’s intent
… and moreover that new negative detriments may be acquired. Avoidance of these two
negative impacts is manifestly positive and cements into place the current want of the parts
© Dr Kelvyn Youngman, Jun 2014
8
A Simpler Way
Because of the system’s impact upon the parts
Part’s Need
Part’s Want
System’s Need
System’s Want
Don’t Change Change
Common Objective
System’s View
Part’s View
Outcomes
Detriments -ve
System’s Proposal
Part’s View
Benefits +ve
System’s View
Issues
Because of the system’s intent
Let’s reiterate what the matrix is telling us – it is the same as the cloud but in more detail – it is
the sufficiency rather than the overarching necessity, let’s have a look
© Dr Kelvyn Youngman, Jun 2014
9
A Simpler Way
Because of the system’s impact upon the parts
Part’s Need
Part’s Want
System’s Need
System’s Want
Don’t Change Change
Common Objective
System’s View
Part’s View
Outcomes
Detriments -ve
System’s Proposal
Part’s View
Benefits +ve
System’s View
Issues
Because of the system’s intent
There are current problems or issues that the system is aware of that are tolerated by the parts
because of benefits, maybe totally personal, that the parts accrue as a consequence
© Dr Kelvyn Youngman, Jun 2014
10
A Simpler Way
Because of the system’s impact upon the parts
Part’s Need
Part’s Want
System’s Need
System’s Want
Don’t Change Change
Common Objective
System’s View
Part’s View
Outcomes
Detriments -ve
System’s Proposal
Part’s View
Benefits +ve
System’s View
Issues
Because of the system’s intent
And by the same token, there are future improvements that the system desires that are opposed
to by the parts because of the perceived detriments that they may acquire as a consequence
© Dr Kelvyn Youngman, Jun 2014
11
A Simpler Way
Because of the system’s impact upon the parts
Part’s Need
Part’s Want
System’s Need
System’s Want
Don’t Change Change
Common Objective
System’s View
Outcomes
Part’s View
Detriments
System’s Proposal
Part’s View
Benefits
System’s View
Issues
Because of the system’s intent
Of course any proper process – nemawashi springs to mind – would seek to avoid this state of
affairs, and in fact, the ideal “destination” would involve one more step …
© Dr Kelvyn Youngman, Jun 2014
12
A Simpler Way
Part’s Need
Don’t Change Change
Common Objective
System’s View
Outcomes
System’s Need
System’s Want
System’s Proposal
System’s View
Issues
Because of the system’s intent
… there simply is no negative impact to avoid and the parts fully subordinate to the system as
a whole
© Dr Kelvyn Youngman, Jun 2014
13
A Simpler Way
Because of the system’s impact upon the parts
Part’s Need
Part’s Want
System’s Need
System’s Want
Don’t Change Change
Common Objective
System’s View
Outcomes
Part’s View
Detriments
System’s Proposal
Part’s View
Benefits
System’s View
Issues
Because of the system’s intent
Returning to the full diagram, there is only one positive intent, the didactic of the whole, and
there is only one negative impact, that of the system upon the parts
© Dr Kelvyn Youngman, Jun 2014
14
A Simpler Way
Because of the system’s impact upon the parts
Part’s Need
Part’s Want
System’s Need
System’s Want
Don’t Change Change
Common Objective
System’s View
Outcomes
Part’s View
Detriments
System’s Proposal
Part’s View
Benefits
System’s View
Issues
Because of the system’s intent
We don’t allow the parts to have an intent but we ought to – because they will have an intent
whether we care to acknowledge it or not. And that is the journey that we must now undertake
© Dr Kelvyn Youngman, Jun 2014
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Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
We are no longer didactic, but rather dialectic, an interaction between two opposing parts
© Dr Kelvyn Youngman, Jun 2014
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Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
Each side has both a positive intent and probably, also, a negative impact upon the other
© Dr Kelvyn Youngman, Jun 2014
17
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
Starting with our own proposal; we wish to avoid the current negative issues that abound and
we do wish to gain new and positive outcomes …
© Dr Kelvyn Youngman, Jun 2014
18
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
… but it is more than that too. We also wish to avoid the loss of any current benefits and avoid
gaining any detriments that might arise from the other side – all manifestly positive attributes
© Dr Kelvyn Youngman, Jun 2014
19
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
On the other hand, the other side wants to avoid what they perceived as their negative issues
and to gain what they perceived as their positive outcomes. Again completely positive intent
© Dr Kelvyn Youngman, Jun 2014
20
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
And still it is also more than that too. They want to avoid the loss of any positive benefits and
to avoid gaining any future detriments that might arise from our own proposal
© Dr Kelvyn Youngman, Jun 2014
21
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
Each side wishes to enact their positive intent and to avoid the negative impact of the other
side. The cloud and the matrices are profoundly positive devices
© Dr Kelvyn Youngman, Jun 2014
22
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
We can see why a conflict can become so embedded, not because of people’s negativity but
because of their positivity!
© Dr Kelvyn Youngman, Jun 2014
23
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
Let’s look at a few more issues that conspire against us from breaking out of our possibly
incorrect assumptions
© Dr Kelvyn Youngman, Jun 2014
24
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
The first of these is pride of the inventor. In our proposal we do not see the possible negative
ramifications, in fact we are blind to them
© Dr Kelvyn Youngman, Jun 2014
25
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
So instead of receiving the praise that we expected, we get heart-felt criticism!
© Dr Kelvyn Youngman, Jun 2014
26
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
Equally, we are slow to praise the other side …
© Dr Kelvyn Youngman, Jun 2014
27
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
… and we are quick to criticise!
© Dr Kelvyn Youngman, Jun 2014
28
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
To paraphrase Eli Goldratt; what beautiful human relationships
© Dr Kelvyn Youngman, Jun 2014
29
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
If that were not enough, there is also a powerful confirmation bias afoot …
© Dr Kelvyn Youngman, Jun 2014
30
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
… their negative impact upon us, only confirms in our own mind …
© Dr Kelvyn Youngman, Jun 2014
31
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
… the positive solution that we wish to embark upon
© Dr Kelvyn Youngman, Jun 2014
32
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
And vice versa …
© Dr Kelvyn Youngman, Jun 2014
33
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
… our negative impact upon them …
© Dr Kelvyn Youngman, Jun 2014
34
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
… only confirms in their mind the positive solution that they wish to embark upon
© Dr Kelvyn Youngman, Jun 2014
35
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
Let’s restate these last few slides …
© Dr Kelvyn Youngman, Jun 2014
36
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
… this is our view of the world …
© Dr Kelvyn Youngman, Jun 2014
37
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
… and this is their view of the world
© Dr Kelvyn Youngman, Jun 2014
38
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
So, let us ask, is there a way out?
© Dr Kelvyn Youngman, Jun 2014
39
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
For sure there is!
© Dr Kelvyn Youngman, Jun 2014
40
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
Whenever the conversation goes negative, use contrasting …
© Dr Kelvyn Youngman, Jun 2014
41
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
… point out that it is not the negative impact that we intend …
© Dr Kelvyn Youngman, Jun 2014
42
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
… but rather it is the positive intent that we seek
© Dr Kelvyn Youngman, Jun 2014
43
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
And we need to understand the stories behind the perception of negative impact on both sides,
for surely it is this mis-understanding that is the real cause of the matter
© Dr Kelvyn Youngman, Jun 2014
44
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
Finally, making all of these things explicit in this graphical form, presented on one page, in
open dialogue, leads to making this a simpler way
© Dr Kelvyn Youngman, Jun 2014
45
End
Layers of Resistance/Understanding follow …
Website: www.dbrmfg.co.nz
E mail: youngman“at”dbrmfg.co.nz
© Dr Kelvyn Youngman, Jun 2014
46
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
For completion, let’s map the layers of resistance, the layers of understanding in once again,
starting with our side …
© Dr Kelvyn Youngman, Jun 2014
47
Don’t Change Change
A Simpler Way
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
1
Our View
Issues
Because of our intent and their impact upon us
… well, actually, my bad habit of explaining this is to start on our side with their resistance to
us, so let’s whoa-up a bit, and re-start again on their side, and build some rapport
© Dr Kelvyn Youngman, Jun 2014
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Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
1
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
The first layer is about our understanding of the problem from their point of view – will this
generate resistance in us? Of course it will
© Dr Kelvyn Youngman, Jun 2014
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2
Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
1
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
The second layer is about our understanding their solution again from their point of view – will
this generate resistance in us? It sure will
© Dr Kelvyn Youngman, Jun 2014
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2
Their View
Outcomes
Because of their intent and our impact upon them
3-4
Our View
Detriments
Their Proposal
Our View
Benefits
1
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
The third and fourth layers are about our reservations to their solution and the obstacles that
we can see that they can not
© Dr Kelvyn Youngman, Jun 2014
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2
Their View
Outcomes
Because of their intent and our impact upon them
3-4
Our View
Detriments
Their Proposal
5
Our View
Benefits
1
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
And of course the fifth layer – our own unverbalized fear – is the one place we ought not to
reach if in fact we do understand the process that we are carrying out
© Dr Kelvyn Youngman, Jun 2014
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2
Their View
Outcomes
Because of their intent and our impact upon them
3-4
Our View
Detriments
Their Proposal
5
Our View
Benefits
1
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
1
Our View
Issues
Because of our intent and their impact upon us
OK, now, lets go back to our side. By the same token our interpretation of the problem from
our point of view will give rise to resistance in them and we need to be aware of this …
© Dr Kelvyn Youngman, Jun 2014
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2
Their View
Outcomes
Because of their intent and our impact upon them
3-4
Our View
Detriments
Their Proposal
5
Our View
Benefits
1
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
2
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
1
Our View
Issues
Because of our intent and their impact upon us
… as does our apparent insistence upon our preferred solution …
© Dr Kelvyn Youngman, Jun 2014
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Don’t Change Change
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2
Their View
Outcomes
Because of their intent and our impact upon them
3-4
Our View
Detriments
Their Proposal
5
Our View
Benefits
1
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
2
Our View
Outcomes
3-4
Their View
Detriments
Our Proposal
5
Their View
Benefits
1
Our View
Issues
Because of our intent and their impact upon us
… and so through the other 3 layers as well
© Dr Kelvyn Youngman, Jun 2014
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Don’t Change Change
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Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
One last thought …
© Dr Kelvyn Youngman, Jun 2014
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Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
5
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
5
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
The fifth layer is also the “first,” it is about people’s sense of identity, everyone’s expertise and past
experience, everyone’s standing amongst their peers – and standing amongst strangers too …
© Dr Kelvyn Youngman, Jun 2014
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Their View
Outcomes
Because of their intent and our impact upon them
Our View
Detriments
Their Proposal
5
Our View
Benefits
Their View
Issues
Their Need
Their Want
Our Need
Our Want
Don’t Change Change
Common Objective
Our View
Outcomes
Their View
Detriments
Our Proposal
5
Their View
Benefits
Our View
Issues
Because of our intent and their impact upon us
… it is much better to acknowledge this up-front and to bring it into the discussion early on, the
sooner the better – that way the fifth layer will lose its silence
© Dr Kelvyn Youngman, Jun 2014
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