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The End-User Experts Present

SOFTWARE ASSURANCE TRAINING VOUCHERS WEBINAR

Introducing

» Tina Sanders • Director, Business Development, HLD & MWD • [email protected]

» Amy Horowitz • Sales Director – SoftwareONE • [email protected]

» Mandy Skewes • • Business Development – SoftwareONE [email protected]

Software Assurance Training Vouchers, BrainStorm & YOU!

Agenda

• Thank you for joining! • Who is BrainStorm?

• What are Software Assurance Training Vouchers (SATV's) • Demonstration Sessions • What else does BrainStorm provide for end user training?

• Next Steps

Who is BrainStorm

• • • • • • • • • • • Leading industry provider of end user training – with over 17 years experience and MILLIONS of end users trained MSFT Partner since 1997 Proven productivity gains and customer satisfaction On-site customized training services & products – unique and highly effective We are there during your specific Moments of Need – Support AND Training Reliable, dependable, secure, highest integrity Top team of trainers, education consultants, managers, and technical gurus Customers and partner-centric Our customer base ranges from small organizations to Fortune 5 companies Very reasonably priced We make training FUN – it’s contagious!

BrainStorm Inc.: Our Customers

» Clients include: (but not limited to) Very impressive list!

What is a SATV?

» Software Assurance Training Vouchers are a benefit you may receive as part of your Software Assurance benefits in addition to your Volume Licensing Agreement.

• This can be via an Enterprise Agreement or Select Agreement with Microsoft .

• You must have Windows and Office to have SATV in Enterprise or Select Agreements.

• Think ‘gift card’ for end-user training

Volume Licensing Calculation of SATV’s

Operating System (Windows) Voucher calculation based on MSFT spend Visio, Project and Office Pro

Sample outlining SATV Benefits

Found on MSFT site: VLSC with Microsoft account.

Benefits of SATV

» » » » » » » » » » MSFT Software Assurance Benefit – verification as part of your MSFT Agreement Helps stretch your training budget – Zero impact on your IT or your Training Budget • Allows access to FREE Demonstration Sessions Demonstration Sessions will prepare your staff by accelerating adoption and increasing success of deployment • • Adoption – enablement by increasing familiarity and reducing frustration Deployment - reduces user resistance associated with deployment of a new application Users become familiar with their new Microsoft applications Increase your ROI on your MSFT spend Boost end-user productivity Increased demand across the org Generates excitement around new technology Unleash the true POWER of MSFT software and your company vision Many vouchers go unused – don’t let this happen to you

Demonstration Session – the nuts and bolts »

TYPES OF DEMONSTRATION SESSIONS

• Office 365 • Windows 8 • Office 2013 • Office 2010 • Lync • SharePoint • Office Web Apps • One Note “SA training programs lowered costs for both IT staff and end user training. When utilized, training vouchers and E-Learning courses can reduce IT staff software training by as much as 65%-75 %.” IDC White Paper July 2011 -

The Business Value of Microsoft Software Assurance for Volume Licensing

Redemption

HOW TO ACTIVATE YOUR SATV'S

How Can BrainStorm Help

» With Demonstration Sessions!

WHAT IS A DEMONSTRATION SESSION?

Demonstration Session Overview

• Delivered on-site or virtually • Overview of Microsoft technologies & features that apply to your business • Customizable format to address specific needs • Designed for large groups of students • 1 Session = 1 Software Assurance Training Voucher • Each session is approximately 45-60 minutes in length • Minimum of 4 sessions delivered per 1 day engagement with customer

Demonstration Session – the nuts and bolts »

TYPES OF DEMONSTRATION SESSIONS

• Office 365 • Windows 8 • Office 2013 • Office 2010 • Lync • SharePoint • Office Web Apps • One Note “SA training programs lowered costs for both IT staff and end user training. When utilized, training vouchers and E-Learning courses can reduce IT staff software training by as much as 65%-75 %.” IDC White Paper July 2011 -

The Business Value of Microsoft Software Assurance for Volume Licensing

Redemption

HOW TO ACTIVATE YOUR SATV'S

Licensing Solutions Providers (LSP) - making it easy for you » How your LSP can help: » Your LSP is generally responsible for assisting you in the process voucher redemption » Amy & Mandy – SoftwareONE with details….

The Process – SoftwareONE

» How to redeem: 1. SA Benefits Manager (assigned during contract initiation) logs on to VLSC with their Microsoft account 2. Verify eligibility for training benefit 3. Activate the vouchers necessary for training (for use within 180 days from activation) 4. Schedule Demo Sessions with BrainStorm 5. BrainStorm delivers Demonstration Sessions Note: When the organization's licensing agreement expires, any UNASSIGNED SA training vouchers left in the organization's pool will expire.

Or

contact

your LSP

Microsoft as a resource

» Account Team » MSFT Product List • Monthly publication available via MSFT

Why train?

13% is not good enough

When the most powerful features of software go unused, the company essentially wastes the money spent on those features.

Help Desk Costs – High $$$

A company of 5,000 employees will generate an annual cost-savings of $400,000 in the IT Department alone, with a reduction in helpdesk support. This is the kind of cost-savings BrainStorm will drive from your Microsoft Office migration project. Proven success with all customer sizes. With training - reduction in: • Helpdesk calls by 15% • Call handle time by 10% • Repeat calls by 5%

Employee Productivity Gains - $$$

On average employees spend 2.5 hours per week locating documents, with 68% of workers accessing more than three systems daily to complete their jobs successfully. That scenario wastes time and money. Document collaboration training with standard processes eliminates this non-productive use of time. (IDC) On average, savings for companies with 1,000 users with an average salary of $60,000 five minutes per day it would add-up to

$600,000

annually

just

in employee productivity around collaboration Other productivity gains with BrainStorm training realized around:          Managing virtual project teams Organizing online meetings Organizing external meetings Instant messaging versus email Sharing knowledge Reserving a conference room Using company templates Posting a blog Organizing your mailbox

ROI – BrainStorm Instructor-Led Training

BSI Customer Satisfaction Survey

ROI – BrainStorm Instructor-Led Training

BSI Customer Satisfaction Survey

What do we really DO?

Quick Start Cards QuickHelp™ Video Training Instructor Led Training Live Phone Support

The End-User Experts in Person

» Instructor-Led Training Accessible: Onsite or online, we’ll be there when and where your users need us Consumable: Comprehensive and hands-on courses, delivered in engaging sessions Applicable: Your users learn the “how-to’s” right in their environment, and at times, at their own desk “ We loved your Trainers and really appreciate your support and flexibility with us! The feedback from the class evaluations were all great as well. The students mentioned that the Trainers were knowledgeable about the products, helpful and did an overall great job!

”

Application Implementation Manager

Fortune 500 Communications Company

The Printed Power House Solution

» BrainStorm Quick Start Cards Accessible: Available right at your desk, electronic versions also available for intranet sites Consumable: Quick tips, screenshots, and shortcut menus get you back on task quickly Applicable: Business case focused, localization and customization available “Quick Start Cards are a tremendous tool for quickly getting up to speed on the new Office. As a Business Productivity Specialist at Microsoft I am sharing them with my clients all the time and they love them ! ”

Valerie Verburg Business Productivity Solution Specialist,

Microsoft

The

Do Better Work Faster

Solution

» BrainStorm QuickHelp TM Accessible: Surfaced in the Ribbon, Windows 8 App, SharePoint, or a Web Portal Consumable: Video clips are 1-4 minutes in length not hours, get back to what matters most Applicable: Hundreds of video clips per application, featuring real business scenarios “The BrainStorm QuickHelp video training solution helps its customers be productive with Microsoft Office. It’s a great complement to our existing content for users”

Jessica Reading Content Publishing Director,

Microsoft

As featured in October 2010 Product Press Release

Planning is Key: Reach End Users at their Moments of Need Just in Time Training Ongoing 1-2 Months Point of Launch Months Training roadmap session • Needs assessment • User populations • Budgeting • Scheduling Pre-Launch Deployment Monday Affinity and awareness • Demonstration Sessions • Pilot Groups • Train the Trainer • Help Desk Readiness • Tips & Tricks • Hands On • Floor Walkers • Quick Start Cards • Live Phone Support Skill development Performance support • Deep-dive instruction • Power Users • Business Groups • Video Training • Reference Cards • Live Phone Support

Why partner with BrainStorm?

» Voucher utilization – for maximization of your preexisting or future software investment with BrainStorm training » Collaboration with your Microsoft team and LSP » Holistic look at your training needs » End to end support for your end-user training » Deployment and adoption assistance » Recommendation of Training Mix for your business needs and specific user populations • Demonstration Session • QuickHelp • Quick Start Cards • Instructor Led Training – on site for specific user groups

Recap

» Interested in utilizing your vouchers with BrainStorm: - Activate vouchers - thru your SA Benefits Manager or LSP - Schedule Demo Sessions with BrainStorm - BrainStorm delivers Demonstration Sessions - Excite your end users!

Recap

» Interested in utilizing your vouchers with BrainStorm: - Activate vouchers - thru your SA Benefits Manager or LSP - Schedule Demo Sessions with BrainStorm - BrainStorm delivers Demonstration Sessions - Excite your end users!

Next Steps

»

REQUEST SAMPLES – MORE INFORMATION

• • •

Visit URL on your follow-up email Call 888.909.4244 or 801.877.3900

or, Email [email protected]

» Contact your training partner, BrainStorm, to create your adoption, deployment, and/or training plan including SA Training Vouchers » Create the custom-built solution that works for your organization

1.888.909.4244 (TF) 1.801.877.3900

[email protected]

Amy Horowitz Sales Director – SoftwareONE [email protected]

Mandy Skewes Business Development – SoftwareONE [email protected]