Transcript Document
IST Townhall
10 December 2014
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Agenda
• IT Governance Launch –
Mike Langedock
• IT Service Management Update –
K-L Holter
• Organization Design
– Design Constraints, Themes –
Mario Lebar
– IST Straw Man –
CIO & Directors
• Questions & Observations • Next Steps & Close –
Mike Langedock
IT Governance Launch
Mike Langedock
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4 • January 20, 2015 – official launch of new investment review process • Invitation to submit proposals for IT projects
IT proposals for 2015-16
• Job #1 – complete the 2014-15 portfolio • Upcoming (ranked) proposals to UITAC: 1.
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IT Security Improvements Implement new Identity & Access Management System Classroom Technology Improvements – Stage 3 Wireless – Stage 4 5 5.
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DNS, DHCP, IPAM Management Network Switch Improvements TRC - Minisis Database CCTV Renewal 9.
Mobile Website Experience 10. Open Area Lab Improvements (& One Card Printing) 11. Data Centre Site Selection 12. Portal Project – Stage 2 Plus another 47 … and counting!
IT Service Management Update
K-L Holter
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Knowledge Management
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Knowledge Management
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Cherwell Mobile Application
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Cherwell Mobile Application
• Desktop Full Functionality • Browser Client Limited Functionality
• • Best use on a tablet, can be used on a Blackberry https://manitoba.cherwellondemand.com/CherwellClien t/Access
• Mobile – Limited functionality
• • Available for iOS or Android https://Manitoba.cherwellondemand.com
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Key Performance Indicators - IT Scorecard
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What’s In Progress?
• Change Management • Service Asset and Configuration Management • Incident and Request Fulfillment – AV and Classroom Technology
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ITSM Roadmap Initiation and Planning Incident, Request Fullfillment, Service Desk Service Catalog Management Event Management Knowledge Management Service Asset & Configuration Management Service Level Management Access Management Dec Stage 0 Jan <-----------------> Feb Mar Apr May Jun 2 0 1 4 Jul Aug Sep Stage 1 <--------------------------------------> <--------------------------------------> <--------------------------------------> <-------> <--------------------------------------> <--------------> <----------------------------> Oct Stage2 Planning Problem Management Change Management Change Evaluation Release & Deployment Management Business Releationship Management Nov Dec Jan 2 0 1 5 Feb Mar Stage 2 <-------> <--------------------------------------> <--------------------------------------> <--------------> <--------------> <-------------->
Stage2 Plan (..and beyond) Sep Stage 1 Oct 2 0 1 4 Nov <----------> Dec Jan Feb Mar Stage 2 Apr May Jun 2 0 1 5 Jul Aug Stage2 Planning Access Management Event Management Knowledge Management <------> Service Asset & Configuration Management Service Catalog Management <------------------------------------------------------------> <--------------------------------------> (Portal) Business Releationship Management <-----------------> Change Management (includes Change Evaluation and Release & Deployment Management) <-----------------------------------------------------------------------> <---> <---------------------------------------> Problem Management Reservation Manager Deployment for AV Cherwell Mobile <------------------------------------------------------------> <-------------> Cherwell Follow-on Work from Stage1 Service Portfolio Management – SPM Strategy Management for IT Services Supplier Management Financial Management for IT Services Information Security Management – ISM <-----------------> <-----------------> <-----------------> <------------------> Sep Oct Nov Dec <---------------------------------------> <--------------------------------------->
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Organizational Design IST Straw Man
Mario Lebar
Refresher - how did we get here?
“What we heard” report
Making Sense
Preferred models (three IT Models)
Making Choices
Review/ validate Plan, Build, Run
Making Progress
• • • • • Operational Workbooks Analysis (report) Opportunity identification Design constraints Straw man org structure 16
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Based on the analysis of the operation workbooks, we’ve identified opportunities, grouped by high, medium and low priority
Opportunities– High Priority
1. Improve our ability to respond to external and internal audits 2. Create the capability to build rapport with clients and translate their needs into solutions 3. Create an organization wide capability that develops sustainable IT investment plans aligned with the University of Manitoba strategic initiatives 18
Opportunities– Medium Priority
1. Create a way to deliver integrated technology solutions 2. Improve our measurement and reporting capability for operational process and strategic investments to support fact based decision making 19
Opportunities – Low Priority
1. Create an Information Management strategy to more effectively deliver on its education and research mandate (IST + DC + Library + Copyright + Research + Privacy Office) 2. Improve our capability to respond to innovative requests in a timely manner 20
Design Themes (synthesized design criteria)
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Sustainable
• Organizational structure should be supported to maintain itself at an effective level in the medium to long-term 2 3 4 5 6 7 8 21
Adaptive Accountable Pivotal Role in Institutional Strategy Manageable and Executable Effective Efficient Responsive
• When changes/adjustments to the organization are required – whether internally or externally driven - it must be agile enough to adapt • • • The design must support the organization’s responsibilities and accountabilities for decision-making and operations – backed by clear roles, rules and mandates and the ability to adjust and adapt Manifest appropriate leadership capability in collaborative development of institution-wide strategies – engaging clients and stakeholders from the University Executive-level to operational managers The design must support the enablement of and delivery of strategic goals and objectives within the realities of the funding and operational framework of the institution.
Is it feasible in our context?
• Successful in producing intended outcomes, meeting stated objectives and reporting on the same • • The design should support performance that continuously improves productivity to meet service expectations – with minimal waste/duplication in expense and effort and expeditious delivery The design should be flexible and able to react perceptively, quickly and positively to business needs – sensitive to cultural / functional differences across the University and within its client base
Design Constraints
Create a Director Level Information Security (I/S) position and leverage as much as possible Design should allow for broad spans of control and ensure people management responsibilities exist within roles that have the authority to do so 22
Target State (straw man)
Insert new org structure….
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Top level
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Security and Compliance
· · · · · · · · · Incident Response Education & Outreach University & Program Leadership Policy & Process Compliance IT Audit Response Identity Management IT Service Continuity Management Information Security Management Records & Document Management 25
Planning and Governance
· · · · IT Strategic Planning Enterprise Architecture Solution Architecture IE: Network, Infrastructure, Application, Data, Multimedia · · · IT Financial Management Human Resource Management Resource Management · · · Vendor management Contract administration IT procurement 26
Client Solutions and Services
· · Service level management Service Catalogue management · · · · · · · · Incident management Service request fulfillment Problem management Help desk Knowledge management Desk/Mobile phone ordering Access management “Easy” sys admin · · · · Business relationship management IT Advocates Deliverable acceptance management Procurement consulting Head Client Support · · · · · · Open area labs Teaching labs Desk side Classroom technologies Mobile devices Telephony 27
Build Services
Chief Technology Officer Head Core Application Build · · · · · · Application development management Quality assurance build Integration build(SOA, ESB, ETL) SDLC and Tools Release management Report Development · · · · Server build Storage allocation Network /Cabling/Tech/ Communications Classroom technologies installation Head Service Asset & Configuration Management · · Service asset and configuration management Change management 28
Run Services
Chief Technology Officer Head Core Applications Run · · Application maintenance management Quality assurance run
Shared with Build Team
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Research & Education Clients
Head Core Infrastructure Run · · · · · Event management IT operations management Availability management Capacity management Performance management Head Developers Head Integration Head Analysts
Applications Resource Pool
Research & Education Rapid Response Team % Network & Communications % Storage % DBMS % Server & OS %Analysts % Developers %Integration Head Network, Communications, Cable / Tech Services Head Systems & Services Head Database & Storage Head Multimedia Production
Infrastructure Resource Pool
What does all this mean for you?
Opportunity!
• To apply for any new jobs that you are interested in • To develop new skills and abilities • To further develop existing skills and abilities
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When?
Incrementally over two years
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What are your initial Questions?
Observations??
Immediate next steps
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Post presentation and FAQs to IT Transformation web site Follow-up team meetings with your Directors to answer questions Detailed planning for phase II Business as usual!
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Phase II – high level steps
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The primary focus of phase II will be on getting the management team in place: Write/update manager job descriptions (started) Evaluate the jobs (Jan – Mar) Consult with the union to determine exclusions/inclusions (Jan – Mar) Post, interview and fill manager jobs (Spring 2015) 34
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Close
Mike Langedock
Your feedback continues to be important to use!
• Share your feedback and questions directly with your manager. • Email your questions and feedback to [email protected]
• Talk to someone on the IT Transformation Program • Post your questions/comments anonymously on the printed org charts 36